COM 620 Module 5

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9
C H A P T E R
Communicating
with Employees
COM 620 MODULE
with
Walter Ratliff
5

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Interpersonal Communication in the
Workplace
What is it?
Why is it important?
What enables it?

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Interpersonal Style
Avoidance Aggressiveness

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How Can I Be More Assertive?
1. Describe how you view the situation.
• Example: I noticed that you didn’t clock in on time three days this
week.
2. Disclose your feelings.
• Example: I’m concerned that this may become a pattern.
3. Identify the effects.
• Example: When you are late, it disrupts the work flow in assembly.
4. Be silent and wait for a response.
• Make sure that your nonverbal cues are in alignment with your
message.

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Nonverbal Communication
• Paralanguage
• Bodily Movement and Facial Expression
• Bodily Appearance
• Clothing and Other Artifacts

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Nonverbal Communication
• Space
• Time
• Touching

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Effective Listening
• Level One
• Level Two
• Level Three
Listening
Styles
• Active
• Empathetic
• Critical
Listening
Types

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Effective Listening
 Verbal Tactics
Ask
Questions
Don’t
Dominate
Common
Interests
Descriptive
Responses
Avoid
Silence

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Effective Listening
 Nonverbal Tactics
Responsive
Gestures
Alert But
Relaxed
Open Body
Position
Involved
Facial
Expressions
Lean
Forward

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Motivating Employees
Needs
Drives
Goals

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Motivation Through Networks
Central
Connectors
Boundary
Spanners
Information
Brokers
Peripheral
Specialists

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Communicating Change Analyze the
Context
Design a
Communication
Strategy
Develop Tactics
for
Implementation

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Leading Change
Leadership
Articulate
and Work the
Plan
Be a Team
Player
Face Bad
News Head
On
Delivery
Be Honest
and Open
Cut to the
Chase
Adapt Your
Message
Culture
Provide
Incentives
Overcome
Resistance
Accept
Change as
the Norm