Microsoft Office 365 provides a suite of cloud-based productivity applications and services. It allows organizations to reduce IT costs, improve productivity and collaboration, and gain additional flexibility. Key benefits highlighted in the document include reducing travel expenses through video conferencing, lowering communication system costs by retiring on-premises PBX systems, and gaining cost predictability through a monthly subscription model instead of large upfront license fees.

4. We still need to get our work done when We have to make sure everything works on
we are travelling. everyone’s mobile devices.
In some cases, we want more control over
what tools some of our employees have.
Managing complex infrastructure takes our IT staff
away from the important projects. We are cost conscious nowadays more than ever.

14. "IT professionals have

15. per day.‖
- Jan Najvárek, Co-Owner, ARTIN, s.r.o

16. ―We are enjoying improved business continuity, so we
have better and more reliable customer service.‖
- Paraic Nolan, Finance Director, Big Red Book

17. “… with Office 365, issues get quickly resolved by
Microsoft professionals and the extensive online Office
365 community.”
- Doug Green, Sales Engineer & Marketing Manager, PSI Solutions

18. "Instead of a big upfront cost, we have a smaller,
predictable monthly cost."
- Byron Nutley, Vice President of Business Operations, Zyvex Technologies

19. "The economics of Microsoft Office 365 is a big
benefit to us—we can

20. "We no longer need to allocate funds to obtaining
new licenses or upgrades. ―That’s a massive cost
savings—and helps drive consistency across the
organization.‖
- Kristian Wachtell, Cardiologist, SKARF

21. that cost will prohibit us
from giving employees access to the latest
capabilities."
- Travis Morrison, Senior Systems Administrator, New Belgium Brewing

25. Common Communication Silos
Microsoft Unified Communications Vision
Instant Video Web E-mail and Audio
Messaging (IM) Voice Mail Conferencing Telephony Conferencing Calendaring Conferencing
Instant
Telephony and Unified Messaging
Voice Mail E-mail and Conferencing:
Calendaring Audio, Video,
Web
Authentication Authentication
Authentication Authentication
Administration Administration
Administration Administration
Storage Storage
Storage Storage
Authentication Authentication Authentication
Authentication
Administration Administration Administration
Administration
Storage Storage Storage
Storage
Compliance
On-Premises In the Cloud

29. Lync Lync
Capability Online Server Reduce Travel Expenses 4 Save 5%-30%
Reduce costs through converged communications
Reduce travel via A/V/W conferencing Yes Yes Reduce Audio Conferencing Charges 4 Save 30%-95%
Reduce audio conferencing service changes Partial Yes
Reduce PSTN calling charges via VoIP Partial Yes Reduce Telephony Charges 4 Save 50%-70%
Retire separate PBX systems (some or all) Yes
Shared workplace, home and mobile communications support Partial Yes Reduce Cost of Communications Systems 4 Save 40%-60%
Lower Real Estate and Facility Costs 4 Save 15%-30%
Drive adoption through ease of use and Microsoft Office
Instant messaging and presence in Office and SharePoint Yes Yes
Click to communicate, seamless escalation Yes 1 Yes Improve End-User Productivity Up to 30 min/day
Ad hoc A/V/W conferencing (inter-organization) Partial Yes
Click to call via VoIP Yes 1 Yes Resolve Customer Issues Faster Up to 50%
Skills-based people search in Lync client Yes 2 Yes 2
1 Except PSTN calling Attract and Retain Employees Varies by customer
2 With SharePoint on-premises
Deployment, migration, interoperability, extensibility
Embed communications in LOB applications Yes 3 Yes Complete Projects Faster By 10%-20%
Embed communications in Server applications Yes
Integration with on-premises room video systems Yes Shorten Sales Cycle Up to 20%
Integration of voice capabilities Partial Yes
Consolidate management of communications functions Partial Yes Reduce IT Admin, Migration Costs 4 Varies by customer
3 client only
4 savings amounts based on actual customers. www.microsoft.com/casestudies

30. The power of digital communication at your workplace
•
•
•
•
•
•
•
•
•

31. The power of digital communication at your workplace.
•
•
•
•
•
•

32. voice
Take advantage of interoperability to replace, enhance, or add voice options
Replace
 Full and Seamless UC Experience through Lync Server 2010  Case Studies: Sprint, LA Fitness, and Sharp
 Highly Cost-effective to Purchase and Manage
Enhance
 Full and Seamless UC Experience through  Case Studies (interop with Cisco): JJ Food Service
Lync Server 2010  Case Studies (interop with Avaya): Alutiiq, Bosera
 Allows Employees to Use PC or Phone for Voice Calls
Add to
 Reduces Costs for Conferencing Services
 Can Use PC for Full Audio, Video, and Web Conferencing  Case Study: Intel
Experience
 Provides Rich Roster Controls

33. With Other Lync customers and Partners
With Windows Live Accounts
Quick adoption through Ease of use and Microsoft Office
With Legacy IM and Presence solutions
With Third-Party IM and Presence solutions
through XMPP gateway

35. Low cost phones for information workers
•
•
•
•
•
•
•
•
•

36. Mobile
iOS
Connect with IM/P on all smartphone platforms WINDOWS PHONE
Join Lync Conferences from your calendar
Utilize Single Number Reach and Call via Work
Supporting both Lync Server and Lync Online
* BlackBerry – Microsoft supports the APIs in which RIM utilizes to develop the BlackBerry Client for use with Lync 2010

37. PSTN Connectivity Third-party Video Systems
• Direct SIP tested with major IP-PBX providers • VTC Endpoints registering directly to Lync
• SIP Trunking with WW IP Telephony Service • Multipoint video conferencing bridges
Providers • Gateway systems transcode protocols
• SIP/PSTN Gateways and
Survivable Branch Appliances
IP Phones & Devices Industry Engagement
• Optimized IP phones • UC Interoperability Forum –
from Polycom & Aastra Non-profit, democratic vendor alliance
• Optimized headsets, webcams • Working to enable interoperability of UC
and speakerphones scenarios
• Compatible phones from SNOM • Based on existing standards

38. • E
• E
• E
• E

39. Central Site Standard Edition Small
< 5000 users
Branch A
tiny.contoso.com CA/DNS
Edge Server Survivable Branch
Appliance
Exchange UM Server
WAN
All Server
HTTP reverse Roles
proxy
This example PSTN
5,000 users, 3 servers
PSTN Gateway(s)
1667 users/server
Small Standard Edition central site Branch through Edge
Small with Branches 250-5,000 Standard Edition central site Single branch, with SBA
Small with Failover Two Standard Editions - “Paired” Standard Edition to support inexpensive failover Any

41. October 1st – December 31st 2012

42. Big Easy 11% 9% 3% --
(On-premises)
Incubation Growth Core B Core A
System Center SQL Windows Server Office Standard/Pro Plus
Open L WS Data Center SharePoint Exchange
Lync Dynamics CRM Windows Client
Developer Tools
Project & Visio
Annuity
33% 27% 9% 7%
Note: Subsidy payout is a percentage of ERP
Cloud Easy
15%
Office 365
Dynamics CRM Online
(of annual subscription fee) Windows Intune

43. Step Up to Windows 8 Offer
• October 2012

44. • Discount
• 40% on Open Value / Open License + SA (Upgrade +
SA)
• 15% on Open License (Upgrade Only)
Step Up • Duration
to Windows 8 Offer • Nov 1, 2012 – Jan 31, 2013
• License Cap
http://aka.ms/StepUp
• Maximum of 150 licenses per customer
• Requirements
• Qualified underlying OS (Windows 7 Professional, etc.)

46. •
•

47. Instant Messaging Lync Voice Archiving
& Presence Meetings & PBX & Full IT Controls
   
  X X

48. home office road
Audio Video
Headset Handset Speaker USB IP Phone Mobile PC Webcam Unified Conference Tele-
Phone Phone Phone Station Presence

49. $850+
Polycom CX3000
MSRP
$200-
300 Polycom CX700¹
Polycom CX600 Aastra 6725 iP
$150-
200
Polycom CX500 Aastra 6721 iP
$100 & – Already available
below 1 - SW update only
Snom 3002 2 - Tested for OCS 2007 R2 only

50. Low cost phones for information workers
•
•
•
•
•
•
•
•
•

51. O P T I MI Z E D F O R
Microsoft® Lync™
▪ Headsets starting at $20 MSRP
▪ New HD webcams
▪ 10 Optimized for PCs
Find more information about these optimized devices at
www.optimizedfor.com

52. NATIVE Lync Solutions INTEROPERABLE Lync Solutions
Optimized for Microsoft Lync Logo Program Video Interoperability Program
Webcams Video Endpoints
PCs Video Infrastructure
Room systems VTCs
IP devices MCUs
Gateways

53. Meeting and Conferencing Scenarios
Lync 2010 to HDX (with HDX presence and
1 Lync 2010 to Lync 2010 2 availability)
HDX to Lync 2010 (Buddy List using presence from Lync 2010 to Lync 2010/Companion
3 Lync Server 2010)
4 HDX (call forking)

54. Lync 2010 Client
CX Phones RMX PSTN
Immersive Telepresence
HDX Users (RPX, OTX)

55. Contact Center

56. “Literally overnight, we've taken
Lync [Online] and some off the
shelf hardware to enable a
solution that allows these
physicians to not only expand
regionally and provide their
expertise in rural areas, but also
potentially on a global level and
share that with patients.”
Stephen Cracknell,
US Medical IT
Dallas Neurosurgical and Spine
Video conferencing to connect experts

57. Embedded Communications with Skill search

58. www.herrenknecht.com www.glueckkanja.com
The world market leader for
heavy tunnel boring
machines
Business Need
Engineers relied on emails to track technical
drawings and availability of mechanical parts for
machines and equipment. This cumbersome and
manual process provided little visibility and
introduced a lot of uncertainty on whether the
notifications got lost in the fray of emails. Engineers
needed an efficient way to keep track of drawings
and parts.
Solution
Application: Microsoft UC functionality integrated
directly into Herrenknecht’s Stock Management
Systems Silverlight application. Includes presence
and server side interactive notification bots that
notify employees when a part or technical drawing is
available or changed.
Benefits: Dramatically improved engineering
efficiency, ability to keep up to date on changes and
collaboration among engineers thus saving time and
reducing costly mistakes.

59. Business Need
When emergencies and power outages arise, the right crew needs to be assembled to
respond to incidents quickly. Connexus Energy needed to improve response time to www.connexusenergy.com
emergencies while streamlining their business process to reduce required staff levels. In The largest electric
the past, this process required a person to manually assemble crews with the right skill distribution company serving www.avtex.com
set, which took up to an hour adding delays to issue resolution. energy needs of customers
across Minnesota.
Solution
Application: Silverlight based
Crew Dispatch System that
allows dispatchers to initiate
automated outbound calls to
crew cell phones with the click
of a button. Microsoft UC
powered voice workflow calls up
to 10 technicians concurrently,
and assembles crews for the
outage. Crew responses are
recorded based on touch-tone
interface.
Benefits: Crew Dispatch
System has radically decreased
resolution time for customer
outage issues while decreasing
dispatch labor required to man
emergency call center.

60. Business Need
In Australia bush fires can spread fast. Therefore the
community is very alert, and used to notify each
other via a list that would be called down by hand.
Reaction times were suboptimal.
Solution
Application: Jasco put together an application
leveraging Lync to reach people faster.
Benefit: People are getting notified a lot faster.
http://wm.MS-STUDIOSMEDIA.COM/a10065/o9/events/Lync/en-us/1005128_JASCO_1017_1500k.wmv

61. Home-grown, flexible ACD with Home Workers

62. www.lafitness.com Built in-house by
LA Fitness.
LA Fitness has over 300 clubs and
over 1.5 million members across
21 US states and Canada.
Business Need
LA Fitness Front Desk Management System enables employees to contact customers
who are late on their payment. At any given moment, approximately 50,000 leads are
added to the system and over 2,000 customers are called by individual employees. This
method of bill collecting is labor intensive and does not allow customers to self manage
their billing information. Click on Speaker Icon.
Audio Recording of IVR.
Solution
Application: An inbound IVR that augments the LA Fitness Front Desk Management Note: Audio clip is compressed in this slide
system. This solution allows customers to call a toll free number to update their own in order to reduce presentation size.
billing information using speech or DTMF. And, if a customer needs to talk to an LA Actual call quality is higher fidelity.
Fitness agent for any reason, the call can be transferred to an agent.
Benefits: LA Fitness saves time and money on labor used for calling customers and
book revenue that might otherwise be delayed. Customers are able to maintain and
update their own billing information any time of day throughout the year.

63. www.crchealth.com
CRC Health Group is one of the largest www.unifysquare.com
providers of behavioral health services
in the United States, treating more
than 30,000 people each day.
Business Need
Vendors submit invoices that are then entered into the Accounts
Payable systems and processed. 145 field offices needed to obtain
status information for various invoices. The manual process was time
consuming and involved IT folks and Accounts Payable personnel
leading to loss of productivity, randomization and long wait times.
CRC Health needed a way to make the information inquiry efficient and
painless so employees could work on value added tasks.
Solution
Application: Sage IM Bot - an interactive query/response bot which
makes the Accounts Payable query process extremely efficient.
Personnel from field offices can send an instant message to the Sage
IM Bot and get status and updates instantly!
Benefits: Significant cost savings because manual labor is no longer
involved, eliminated wait times for information, happier customers,
and access to information from anywhere.

64. For Customer Interaction in the Branches
65

65. Mobile Wave 1
iOS
IM/P Conferencing Voice
Lync and Lync Online connectivity Join Lync Conference from Calendar
Single Number Reach
(PSTN Callback)
New UI, Photo, status, Presence Dial pad
Calendar Integration
View & Manage Lync Contact List Call via work (PSTN Callback)
Meeting Pane
Search in Corporate Directory and
Call forwarding
view contact card
IM, Multi-party Conversation Calling From Contact Card
Distribution List expansion Calling from Conversation Window
Send Bing Map Location in IM (GPS Visual voicemail
Based)
* Features may vary across platforms and devices

66. IPHONE ANDROID
WINDOWS PHONE NOKIA

68. •Rich communication with all contacts
•Familiar experiences across scenarios
•Relevant differences to support customer preferences
NDA Disclosure Only

69. Reduce Costs
“We expect to be
saving – across the
board with the UC
suite – in the
neighborhood of
$9,000,000 -
$10,000,000 a year
just in our enterprise
costs.”
Mike Browne,
Sprint

70. Adopt Quickly
“When we deployed Lync, it was the
fastest take up of any product we’ve
ever deployed across the
business. What we found when we
got it out there, was it spread like
wild fire. It was just intuitive and they
picked it up. 60% of people were
using it within 24 hours of that tool
landing on their desktop. We put it
across 32,000 people in a couple of
weeks. There were no compatibility
issues, there were no scalability
issues; it just worked!”
Mark Griffith,
Commonwealth Bank of Australia

71. Ease Deployment
“We need design
information as fast as
possible on the shop
floor and here Lync
supports us and
reduces time
efficiently and
effectively.”
Werner Wind, CIO,
Herrenknecht

72. “Lync improved our
productivity, because
we saved a lot of travel
time – around 30%
less than before.”
Markus Frenk,
Herrenknecht

73. “The most important
cost savings around
OCS [now Lync with
2010 release] for us
are around travel,
long distance
telephone costs, and
replacing
PBXs…[For long
distance costs] you
are looking at over
$230,000 a year in
savings.”
Bill Johnson, CIO,
Stoneridge

74. Reduce cost of communication systems
LA Fitness saves $650,000/year with Lync Enterprise “As we go forward, Lync also gives us a capability of
Voice. George Bedar, LA Fitness co-existence.” David Giambruno, Revlon

75. Central Site Standard Edition Small
< 5000 users
Branch A
tiny.contoso.com CA/DNS
Edge Server Survivable Branch
Appliance
Exchange UM Server
WAN
All Server
HTTP reverse Roles
proxy
This example PSTN
5,000 users, 3 servers
PSTN Gateway(s)
1667 users/server
Small Standard Edition central site Branch through Edge
Small with Branches 250-5,000 Standard Edition central site Single branch, with SBA
Small with Failover Two Standard Editions - “Paired” Standard Edition to support inexpensive failover Any

76. Front end Mediation
Standard
Edition Back end Group Chat
AV Conf
Archiving
Edge
Monitoring
Enterprise
Edition Director
UM
SCOM