2. Business Benefits
Benefits Managed Hosting
Business Continuity
Application Management NTT Europe Online designs managed
NTT Communications Tier 1 hosting solutions with the customer’s
Global IP Network
business needs in mind
ISO27001 for Information
These solutions are built around ITIL®, ISO20000, PRINCE II and These solutions cater for dynamic businesses which:
Security Management best practice guidelines. ISO27001 certification for information Experience peak traffic loads of 9.1 gigabits per second
security management also means NTT Europe Online’s business
24/7 Support processes are externally audited every six months for added Run online airline ticketing
re-assurance.
Have many TB of storage
Solutions include:
Managed Hosting with single, dual or multi-tiered Provide international coverage for media and sports events
infrastructures
Display more than a billion page views in a month
Multiple environments for release management, including
Overview
pre-production, development, testing and production Generate millions of euros, pounds, yen and dollars of
NTT Europe Online understands that the hosting platforms revenue per month
revenue generated through an organisation’s
Redundant and resilient configurations Demand exacting levels of availability and reliability
online presence is fundamental. This is why,
when NTT Europe Online manages a hosted Multi-site environments for business continuity and disaster NTT Europe Online supports customers in a wide range of
application, the customer can be assured recovery requirements industries such as Online and Digital Marketing, Sport, Finance,
of a reliable, highly available, secure and Travel, Leisure, Retail, Public Sector, Media, Entertainment,
scalable solution and the peace of mind Infrastructure for Software as a Service and Cloud or hosted Automotive and many other dynamic online businesses. NTT
that brings. versions of software (SaaS) Europe Online also supplies managed hosting services to a
wide range of ISVs and works closely with many other partners.
3. NTT Europe Online Services Solution Examples
NTT Europe Online offers a Web/Application Server
with Firewall Solution
Web Server, Database
Server and Firewall Solution
High Availability Solution
comprehensive range of managed NTT Com Global Network
Content Distribution Network
Internet Internet Internet
hosting services designed to meet the NTT Com Global Network
Content Distribution Network
NTT Com Global Network
Content Distribution Network
NTT Com
Tier 1 Global Network
Smart Content Delivery
requirements of a highly available, FW VPN High Availability FW VPN
secure and scalable online solution:
IPS/AV
IPS/AV
FW VPN Load Balancers VLAN pvLAN
IPS/AV Managed
Network
SSL SSL
Web/Application
Server
Dedicated
Web Storage
Single Server Servers
Managed Hosting – NTT Europe Online provides reliable, Storage – shared or dedicated storage-on-demand
Database Server Shared Application Database
secure, managed and monitored systems with customer solutions provide flexible storage options based on changing Storage Servers Cluster
access through a customer portal and backed up by business requirements.
industry leading, user defined Service Level Agreements. Data Centre Data Centre Data Centre Portal
Monitoring
Security – comprehensive range of unified threat SLA
Backup
Managed Services Managed Services Security
Application Management – management of a range management (UTM) services protect against external OS & Application
Management
of software including operating systems, databases, security issues. Managed Services
middleware, web server software, Content Management Service Level Agreement: 99.5% Service Level Agreement: 99.5% Service Level Agreement: 99.7%
Systems (CMS) and even bespoke applications. Back-up – tape and disk back-up and offsite vaulting
options. Replication services to alternate data centres
Global IP Network - NTT Communications owns and support business continuity. Multi-Environment/Disaster Recovery
manages its Global Tier 1 Network architecture.
Content Delivery Network – caching network manages the
Internet
Local and dedicated load balancing options improve surges in web traffic that can lead to service disruption.
the availability and performance of web applications. NTT Com Tier 1
Global Network GSLB
Smart Content Delivery
SaaS – NTT Europe Online provides the infrastructure for
Business Continuity – NTT Europe Online provides Software as a Service in conjunction with Microsoft, Sun,
clustering, global load balancing, built-in redundancy, Oracle and many application partners. Business Continuity/
Production Pre-Production Development Disaster Recovery
mirroring, multi-site solutions, multi-environment solutions
FW VPN FW VPN FW VPN FW VPN
and disaster recovery solutions. As part of NTT Europe Data Centre Services – NTT provides world class data IPS/AV IPS/AV IPS/AV IPS/AV
Load Balancers VLAN pvLAN Load Balancers VLAN pvLAN Load Balancers VLAN pvLAN Load Balancers VLAN pvLAN
Online’s ISO27001 certification for Information Security centre services from 27 major cities across the globe, Managed
Network
SSL SSL Managed
Network
SSL SSL Managed
Network
SSL SSL Managed
Network
SSL SSL
Management, it maintains its own Business Continuity plan including eight data centres in Europe; all of which are
to ensure that NTT Europe Online’s hosting solutions remain connected to NTT Communications’ wholly owned and Web
Servers
Web
Servers
Web
Servers
Web
Servers
constantly available. managed Global Tier 1 Network. Application Database Application Database Application Database Application Database
Servers Cluster Servers Cluster Servers Cluster Servers Cluster
Virtualization – managed virtualization solutions provide NTT Europe Online understands that every business has its Data Centre Data Centre
the flexibility to scale solutions up and down in line with own objectives and requirements which is why all solutions are
Managed Services
business demands. designed to meet the specific needs of each individual customer.
Portal | Monitoring | SLA | Backup | Security | OS & Application Management
Monitoring – customised monitoring options, which are
Managed Managed
designed around the customer’s business and application Dedicated Dedicated
Storage Storage
needs, ensure SLAs are focused on delivery. Service Level Agreement: 99.95%
Data Replication
Production Site and Disaster Recovery 99.9%
4. Smart Content Delivery Service Overview
NTT Europe Online provides Service
Level Agreements that govern the
Smart Content Delivery overall solution
NTT Europe Online’s Smart Content The managed hosting Service Level Agreement offers a superior Customer Portal
Delivery (SCD) network is designed Before SCD guarantee of reliability which is far greater than can be provided NTT Europe Online’s Customer Portal provides customers
specifically to manage the surges End Users through a combination of component SLAs. Furthermore, the with a direct communication channel to our Customer Support
in web traffic which so often lead 24/7 Customer Support Centre provides around the clock Centre. The customer portal includes:
to service disruption and even ISP assistance for customers in several different languages.
a website crash. SCD enables ISP ISP
ISP
This ensures that incidents and service requests are managed Real-time system monitoring
Network capacity
our customers to cache static ISP to meet peak promptly, providing clients with an immediate communication
traffic
and rich media content providing channel and a single point of contact for all support issues. A view of actions taken to resolve issues
their customers with a seamless,
uninterrupted service. NTT Europe NTT Europe Online’s services are fully integrated into A user management facility
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Online’s SCD service uses NTT its comprehensive asset tracking, monitoring and management
Communications’ Global IP Network. system. This acts as a single viewing point for customers Access to a range of reports
This dedicated network was Server resources to monitor and control their managed solutions via the
for maximum impact
designed to transport internet traffic customer portal. Information on system security
at the highest speeds. With direct
connections to the network our The monitoring systems NTT Europe Online has in place alert The ability to manage a virtualized environment remotely
customers avoid internet congestion the Customer Support team if any of the defined thresholds
meaning that they are also insulated for performance are breached. Incidents are logged
from the latency issues associated automatically providing a point of reference for all further
After SCD
with other networks. follow up contact or escalations.
Cache Server
ISP
ISP In the event of an incident, the primary goal of NTT Europe
Online’s customer support is to restore normal service as quickly
ISP
Content cache as possible and minimise any adverse impact on business
minimises
bandwidth to operations. NTT Europe Online’s incident management process
origin server
follows established processes,
NTT Communications which have been developed in line with the ITIL® best
Global IP Network
undefined practice framework.
Origin Server
Scale back server resources
for cost redution
5. Corporate Overview
NTT Europe Online provides Managed Hosting, Security and
Application Management for dynamic enterprises internationally.
These services provide the reliability, availability, security and
scalability needed to underpin business success online.
NTT Europe Online is certified to ISO27001 for Information
Security Management and, as part of NTT Communications,
has the global reach and scale to support businesses
of all sizes. NTT Communications is the global data and
IP services arm of the Fortune Global 500 telecom leader,
Nippon Telegraph & Telephone Corporation (NTT).
For further information visit www.ntteuropeonline.com.
