15. What does success look like?
How do we know if we’ve “won”?
What goal are we united around?
Organization vsDepartment
BIG Goal = Big Responsibility
M&A = Most influential department
16. Expectations set and met for 11,000 Lukes and Lucys
(what they think
they’re getting)
(what they
actually get)
(what they want)
REALITY EXPECTATIONS HAPPINESS
17. Who’s Luke and Lucy?
Socially
conscious
Doers and
dreamers
Bargain
hunter$
Expect
immediate
communication
Cause driven
Social media
generation
Optimistic
Want to
change the
world
Desire
diversity
Value
authenticity
18. Who’s Luke and Lucy?
Socially
conscious
Doers and
dreamers
bargain
hunter$
Expect
immediate
communication
Cause driven
Social media
generation
optimistic
Want to
change the
world
Desire
diversity
Value
authenticity
19. 2014 & 2015 GOAL:
EXPECTATIONS SET
and met for 11,000
Lukes and Lucys!
#doitforlucy
#lunchonluke
#preppingforlucy
#launchingluketoday