1. Unleashing your potential Providing a 21st century enquiry service Emma Illingworth Sarah Ison University of Brighton

3. The 21st century librarian/information professional

4. What we’re doing at the University of Brighton

6. Defining the 21st Century library user University of Brighton library users

7. The 21st century library user - students ‘An essential component of facilitating learning is understanding learners.’ Oblinger, 2003

8. The 21st century library user - students Don’t forget: You can copy-paste this slide into other presentations, and move or resize the poll.

10. The 21st century librarian - skills “Professional boundaries are continually evolving and (that) our professional competency needs continue to be multifaceted, with demand for both breadth and depth of expertise.” Law in Mcknight (2010) p10

11. The 21st century librarian - skills “just as we are experts in information...we need to become expert anthropologists of our user communities.” Rettig quoted in Gibbons (2007) p97

12. The 21st century librarian - skills Don’t forget: You can copy-paste this slide into other presentations, and move or resize the poll.

14. Promoting yourself to library users Get out of the library! Offer library tours and welcome talks to new members of staff Brush up on your presentation skills Follow up after events with an email or letter Participate in library promotion events Share good practice with colleagues

15. Promoting yourself to library users Peer to peer networking – use online tools Twitter Subscribe to blogs New Professionals Network: www.lisnpn.spruz.com Send a welcome pack to new members of staff Regular reading of professional articles and books Get to know colleagues outside of library, in your workplace

16. A 21st century enquiry service at the University of Brighton – the story so far… Our vision Many libraries = one service Consistency Equality Unified

17. Providing a 21st century library service at the UoB: realising the vision Customer Service Strategy Communic- ation Strategy Information Services Strategy Library Strategy 3-tier delivery model Integrated service delivery One-stop- shop Self service

18. Transforming the space ‘We are seeing a huge resurgence of interest in creating these new ‘places’ designed to enhance learning, teaching and research and to ‘inspire’ succeeding generations of scholars.’ Information Commons, University of Sheffield, UK

19. ‘Poor space can constrain the development of the service.’ McDonald in McKnight (2010), p33

22. Transforming the electronic environment:joined up systems

23. What are the challenges? Money Time Implementation : multi-site issues Expectations Managing change

24. The future Exciting times Scary times Uncertainty An improved service for all Will we be fit for purpose in 5 years time?

27. The 21st century librarian/information professional

28. What we’re doing at the University of Brighton