Five tips for zeroing in on negative employee behaviors, one at a time. Based on The 27 Challenges Managers Face by Bruce Tulgan and published by Wiley. For more info, visit: http://bit.ly/1mesqVl

1. WHEN AN EMPLOYEE NEEDS AN ATTITUDE
ADJUSTMENT
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Describe the specific words,
format, and gesture of the
negative behavior.
“You fold your arms, roll your eyes,
Connect the negative behavior and say ‘No.’”
with tangible work outcomes.
“This makes other people,
including me, reluctant to
approach you even when they
need something from you.” Make reference to the performance
requirement or best practice from
which the negative behavior deviates.
“We all need to be available and welcoming
to each other in order to keep each other
informed, cooperate with each other, and
meet each other’s business needs.”
Define the replacement behavior
that you will use as a specific
performance expectation.
Use this to measure the individual’s
improvement. Discuss replacement
behavior and decide on one.
Continue to follow up in
your ongoing one-on-ones.
Pay attention. Monitor, measure,
and document as best
you can. Reward success.
Do not accept failure.
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ZERO IN ON NEGATIVE BEHAVIORS, ONE AT A TIME…