Online reputation management is important as consumers share experiences and opinions online. This document discusses how Windchimes' proprietary online reputation management tool, WORMTM, can help companies monitor their online reputation across platforms. The tool provides graphs, alerts, and recommendations to help companies respond to negative mentions and safeguard their reputation. It also generates lists of influencers and offers monitoring reports to track a company's online reputation over time.

1. Online Reputation Management

2. People had very few ways of making themselves heard in public! Till a few years back… Consumers have a voice! unfiltered

3. Now….. Consumers have a voice! unfiltered

4. They are sharing experiences on review sites … And seeking opinions before making a purchase decision

5. Various stakeholders are talking online… … that creates a constant brand reputation risk! Shareholders Company Employees (Potential, Ex & Current) Investors / Financial Institutions Consumers Influencers (Government Industry Bodies) Human Rights Media

7. Snapshots of Graphs Tonality Wise Mentions Graph Platform Wise Mentions Graph

8. Snapshots of various Graphs Split between Corporate & Brand Mentions Graph Nature of Mentions Graph

9. Generate list of influencers for your brand List of Bloggers with links to their blogs List of people who tweeted & their links Ease in exporting data and emailing to colleagues

14. Thank You http://windchimes.co.in