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Applied Kanban
                        A success: the introduction of Kanban as planning,
                       monitoring and process-control tool in a small team.




Tuesday 14 June 2011
Openminds
                              B2B webhosting // Managed servers
                             Scalable solutions // Personal approach
                                      Quality & guarantees

                   info@openminds.be // www.openminds.be // +32 9 225 82 91




Tuesday 14 June 2011
The problem



Tuesday 14 June 2011
Openminds
                       • Hosting (support, installations, ...)
                       •Development
                       •Sales/marketing
                       •Administration
                       • 8 people (5 sysadmin, 2 development, 1
                        sales, but overlap)




Tuesday 14 June 2011
Before

                       • Planning was hard
                       •Tickets got “lost”
                       •Hard to delegate a task to a colleague
                       •No overview


Tuesday 14 June 2011
Overview
                       •Each had his own todo method
                       • Support: “master in-pile” & “todo”
                       •Sales: Kristofs book
                       •Development: All over the place
                       •Other: when (if) it came to mind

Tuesday 14 June 2011
Kanban: what

Tuesday 14 June 2011
Goal

                       •Visualizing the workload
                       •Planning
                       •Limit the WIP
                       •Optimalisation


Tuesday 14 June 2011
Standard IT kanban




Tuesday 14 June 2011
Standard IT kanban

                       •Backlog, Ready, Work In Progress, Done




Tuesday 14 June 2011
Standard IT kanban

                       • Backlog, Ready, Work In Progress, Done
                       •Task goes from left to right




Tuesday 14 June 2011
Standard IT kanban

                       • Backlog, Ready, Work In Progress, Done
                       •Task goes from left to right
                       •WIP is limited



Tuesday 14 June 2011
Standard IT kanban

                       • Backlog, Ready, Work In Progress, Done
                       •Task goes from left to right
                       •WIP is limited
                       •Refill of the backlog through meetings


Tuesday 14 June 2011
How we did it

Tuesday 14 June 2011
Investing
                       • Board
                       • Markers
                       • Post-its
                       • Planning poker
                       • Magnets
                       • Time

Tuesday 14 June 2011
Board location

Tuesday 14 June 2011
Board location

Tuesday 14 June 2011
Board location

Tuesday 14 June 2011
Board layout
                       • Todo
                       • Work in progress
                       • Done
                       • Waiting for ...



Tuesday 14 June 2011
Special
                         area’s
                           Triage
                          Support
                       Datacenter-todo
                           Urgent




Tuesday 14 June 2011
Teams
                        Colors




Tuesday 14 June 2011
Meetings


                       •Monday: “planning”
                       •Tuesday till Friday: “standup”



Tuesday 14 June 2011
Planning
                       • First working day of the week
                       •Overview of last week
                       •Selection of workload for this week
                       •Discussion about each todo-item
                       • Rating the item




Tuesday 14 June 2011
Planning
                          poker
                       • Fibonacci-series
                       • ? en coffee
                       • Complexity, not time
                       • Discussion when the
                         difference is big




Tuesday 14 June 2011
Each morning
                        Standup
                       5 minutes




Tuesday 14 June 2011
Delegate




Tuesday 14 June 2011
Extra

                       • Priority is from top to bottom (todo)
                       •“Pair” for training / difficulties
                       •Ping-pong: stick the tickets together
                       •Three magnets per person


Tuesday 14 June 2011
Introduction

                       •No major issues...
                       •Team wanted some change
                       •We will evaluate after 2 months



Tuesday 14 June 2011
Result




Tuesday 14 June 2011
Result
                       •Planning: major improvement




Tuesday 14 June 2011
Result
                       • Planning: major improvement
                       •Monitoring: nothing gets forgotten




Tuesday 14 June 2011
Result
                       • Planning: major improvement
                       •Monitoring: nothing gets forgotten
                       •Overview: very clear




Tuesday 14 June 2011
Result
                       • Planning: major improvement
                       •Monitoring: nothing gets forgotten
                       •Overview: very clear
                       •Workflow gets optimized



Tuesday 14 June 2011
Result
                       •Planning: major improvement
                       •Monitoring: nothing gets forgotten
                       •Overview: very clear
                       •Workflow gets optimized
                       • Open communication between teams




Tuesday 14 June 2011
More result


                       •Measurement: velocity
                       •feedback for the planning-meeting



Tuesday 14 June 2011
Issues




Tuesday 14 June 2011
Issues
                       •Our board is too small




Tuesday 14 June 2011
Issues
                       • Our board is too small
                       •Planning: only one week




Tuesday 14 June 2011
Issues
                       • Our board is too small
                       •Planning: only one week
                       •Existing ticketting system




Tuesday 14 June 2011
Issues
                       •Our board is too small
                       •Planning: only one week
                       •Existing ticketting system
                       •Flexible working hours & morning-meeting



Tuesday 14 June 2011
Issues
                       •Our board is too small
                       •Planning: only one week
                       •Existing ticketting system
                       •Flexible working hours & morning-meeting
                       • Person still decides what to work on




Tuesday 14 June 2011
Post-its
                       They don’t stick as they
                             advertise!




Tuesday 14 June 2011
ISO 9001

                       •We have ISO certification
                       •Kanban is a perfect fit
                       •Auditor loved the idea



Tuesday 14 June 2011
Bottom line
                       •It works
                       •No problem making your own version
                       •Routine
                       •Digital board?
                       • Bigger teams?




Tuesday 14 June 2011
Q&A

Tuesday 14 June 2011
Applied Kanban
                       Bernard Grymonpon - Openminds

                         @openminds / @wonko_be
                         http://www.openminds.be/




Tuesday 14 June 2011

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Applied Kanban - Bizcamp 2011

  • 1. Applied Kanban A success: the introduction of Kanban as planning, monitoring and process-control tool in a small team. Tuesday 14 June 2011
  • 2. Openminds B2B webhosting // Managed servers Scalable solutions // Personal approach Quality & guarantees info@openminds.be // www.openminds.be // +32 9 225 82 91 Tuesday 14 June 2011
  • 4. Openminds • Hosting (support, installations, ...) •Development •Sales/marketing •Administration • 8 people (5 sysadmin, 2 development, 1 sales, but overlap) Tuesday 14 June 2011
  • 5. Before • Planning was hard •Tickets got “lost” •Hard to delegate a task to a colleague •No overview Tuesday 14 June 2011
  • 6. Overview •Each had his own todo method • Support: “master in-pile” & “todo” •Sales: Kristofs book •Development: All over the place •Other: when (if) it came to mind Tuesday 14 June 2011
  • 8. Goal •Visualizing the workload •Planning •Limit the WIP •Optimalisation Tuesday 14 June 2011
  • 10. Standard IT kanban •Backlog, Ready, Work In Progress, Done Tuesday 14 June 2011
  • 11. Standard IT kanban • Backlog, Ready, Work In Progress, Done •Task goes from left to right Tuesday 14 June 2011
  • 12. Standard IT kanban • Backlog, Ready, Work In Progress, Done •Task goes from left to right •WIP is limited Tuesday 14 June 2011
  • 13. Standard IT kanban • Backlog, Ready, Work In Progress, Done •Task goes from left to right •WIP is limited •Refill of the backlog through meetings Tuesday 14 June 2011
  • 14. How we did it Tuesday 14 June 2011
  • 15. Investing • Board • Markers • Post-its • Planning poker • Magnets • Time Tuesday 14 June 2011
  • 19. Board layout • Todo • Work in progress • Done • Waiting for ... Tuesday 14 June 2011
  • 20. Special area’s Triage Support Datacenter-todo Urgent Tuesday 14 June 2011
  • 21. Teams Colors Tuesday 14 June 2011
  • 22. Meetings •Monday: “planning” •Tuesday till Friday: “standup” Tuesday 14 June 2011
  • 23. Planning • First working day of the week •Overview of last week •Selection of workload for this week •Discussion about each todo-item • Rating the item Tuesday 14 June 2011
  • 24. Planning poker • Fibonacci-series • ? en coffee • Complexity, not time • Discussion when the difference is big Tuesday 14 June 2011
  • 25. Each morning Standup 5 minutes Tuesday 14 June 2011
  • 27. Extra • Priority is from top to bottom (todo) •“Pair” for training / difficulties •Ping-pong: stick the tickets together •Three magnets per person Tuesday 14 June 2011
  • 28. Introduction •No major issues... •Team wanted some change •We will evaluate after 2 months Tuesday 14 June 2011
  • 30. Result •Planning: major improvement Tuesday 14 June 2011
  • 31. Result • Planning: major improvement •Monitoring: nothing gets forgotten Tuesday 14 June 2011
  • 32. Result • Planning: major improvement •Monitoring: nothing gets forgotten •Overview: very clear Tuesday 14 June 2011
  • 33. Result • Planning: major improvement •Monitoring: nothing gets forgotten •Overview: very clear •Workflow gets optimized Tuesday 14 June 2011
  • 34. Result •Planning: major improvement •Monitoring: nothing gets forgotten •Overview: very clear •Workflow gets optimized • Open communication between teams Tuesday 14 June 2011
  • 35. More result •Measurement: velocity •feedback for the planning-meeting Tuesday 14 June 2011
  • 37. Issues •Our board is too small Tuesday 14 June 2011
  • 38. Issues • Our board is too small •Planning: only one week Tuesday 14 June 2011
  • 39. Issues • Our board is too small •Planning: only one week •Existing ticketting system Tuesday 14 June 2011
  • 40. Issues •Our board is too small •Planning: only one week •Existing ticketting system •Flexible working hours & morning-meeting Tuesday 14 June 2011
  • 41. Issues •Our board is too small •Planning: only one week •Existing ticketting system •Flexible working hours & morning-meeting • Person still decides what to work on Tuesday 14 June 2011
  • 42. Post-its They don’t stick as they advertise! Tuesday 14 June 2011
  • 43. ISO 9001 •We have ISO certification •Kanban is a perfect fit •Auditor loved the idea Tuesday 14 June 2011
  • 44. Bottom line •It works •No problem making your own version •Routine •Digital board? • Bigger teams? Tuesday 14 June 2011
  • 46. Applied Kanban Bernard Grymonpon - Openminds @openminds / @wonko_be http://www.openminds.be/ Tuesday 14 June 2011