An "unintegrated digital business" is simply an oxymoron. Digitalization does empower organizations to innovate and disrupt, but entails tackling a daunting array of application, data, APIs, mobile apps, ecosystems and "things" integration issues. An enterprisewide hybrid integration platform to support these challenges is becoming a business utility such as networks, email and ERP: a precondition to be in business for organizations of any kind.

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Massimo Pezzini
@mpezziniGartner
The Hybrid Integration
Platform: Can You Be in
Business Without One?
WSO2 Con Europe 2018
13-15 November 2018 / London (UK)

2. 1 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Brace Yourself for More Integration Work, Not for Less!
(Corollary: You Will Spend More, Not Less)

3. 2 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Innovation and Competitive
Advantage
Reduce Costs and
Improve Efficiency
Increase Business
Agility
You Can Deliver Business Value via Integration by
Creating, Consuming and Connecting Digital Assets
By creatively combining systems in
innovative ways
Cloud Things
Data
Mobile
IT SystemsEcosystemsAPIs
By streamlining processes and
reducing manual errors
Applications
Partners
Data
Processes
By quickly extending legacy
processes with new innovations
CRM
Customer IdentityCPQ
A sound integration strategy dramatically improves digital dynamism!

4. 3 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Key Issues
1. What are the trends that will compel IT leaders to shake-up their
integration strategy?
2. How will IT establish a versatile and cost-effective integration service
platform — The hybrid integration platform?
3. How will IT assemble people, processes and platforms in an
integration strategy enablement team to provide
best-in-class integration services to the business?

5. 4 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Key Issues
1. What are the trends that will compel IT leaders to shake-up their
integration strategy?
2. How will IT establish a versatile and cost-effective integration service
platform — The hybrid integration platform?
3. How will IT assemble people, processes and platforms in an
integration strategy enablement team to provide
best-in-class integration services to the business?

6. 5 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
The Digital “Spaghetti” Architecture Is the Wrong Way to
Address the Integration Challenge!
The Digital Business Technology Platform
APIs
Analytics
Danger!
▪ Unknown (but, definitely high) costs
▪ Long time to value
▪ Lack of business agility
▪ Unmanageable processes

7. 6 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Integration Is a Pervasive, Multifaceted Challenge …
Constituents
Integration
Specialists
Citizen
Integrators
"Ad Hoc"
Integrators
Endpoints
On-Premises
Mobile
Cloud
Things
Integration Patterns
Application
B2B
Data
Process
Deployment Models
On-Premises
Hybrid
Cloud
Embedded
Digital
Integrators

8. 7 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Mainstream Integration Use Cases That Every
Organization Must Support
Application Integration Data Integration
API Publishing
A
P
I
A
P
I
B2B Integration
Business
Partners
The Enterprise
Business
Partners

9. 8 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Emerging Integration Use Cases That Many Organizations
Will Have to Support Over the Next Three Years
Event Stream Ingestion and Delivery
Stream Analytics
Event
Sources Event Brokering
IoT Integration Robotic Process Automation
CRM
ERP
SCM
Bots
Digital Integration Hub

10. 9 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
… Which Requires an “Integration Business Utility” Shared
Service to Boost Agility While Enabling Centralized Control
▪ Designs and evolves the integration strategy
▪ Designs, implements, delivers the “core” HIP
▪ Overall governance
▪ Provides training, support, consulting, help desk
services to personas
▪ Runs a “Community of Practice”
▪ Integration and governance technologies
▪ Wide range of use cases
▪ Multiple integration personas
▪ As-a-service across organizational units
▪ Self-service
Role-Based User Experience
Governance Operations
Deployment Models
Core Integration Capabilities
Integration Business Utility Pillars
Integration Strategy Empowerment TeamHybrid Integration Platform

11. 10 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Delivering an Integration Business Utility Is a Journey
Business UtilityGetting Started Standardization
Ad Hoc
Enlightened
Systematic
Bimodal
(Systematic + Adaptive)
Self-Service
▪ Largely ignored
▪ No competency
▪ No methodology
▪ Casual sourcing
▪ Duplicated efforts
▪ Problem identified
▪ No responsible party
▪ Word-of-mouth
best practices
▪ Approved, support
tools, per macro
area sourcing
▪ Users help
identify needs
▪ Recognized discipline
▪ Integration competency
center(s) exist
▪ Formalized best
practices and
governance
▪ Formalized
sourcing policy
▪ Users submit
project requests
▪ Integration as digital
business enabler
▪ Integration strategy
group/single ICC
▪ Support for adaptive
requirements
▪ Shared HIP in place
▪ Differentiated
sourcing policies
▪ Users
offered facilitation
▪ Integration embedded
into the digital culture
▪ Enabled, facilitated
and encouraged
self-service integration
▪ Shared, centrally
managed and
self-service HIP
▪ Self-service
integration facilitation
team in place
▪ Users encouraged to
tackle integration
directly; seek help
as needed
Gartner’s Pervasive Integration Maturity Model

12. 11 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Key Issues
1. What are the trends that will compel IT leaders to shake-up their
integration strategy?
2. How will IT establish a versatile and cost-effective integration service
platform — The hybrid integration platform?
3. How will IT assemble people, processes and platforms in an
integration strategy enablement team to provide
best-in-class integration services to the business?

13. 12 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Which Capabilities Should a Hybrid Integration
Platform Provide?
Gartner Hybrid Integration Platform Capability Framework
Role-Based User Experience
Governance Operations
Deployment Models
Core Integration Capabilities

14. 13 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
The HIP Aggregates Technology Plumbing and Products
Into a Platform for Service Delivery (the “3Ps”)
Role-Based User Experience
Governance:
▪ Policy Management
▪ APIs, Events and
Integration
Services Catalog
▪ Events Subscription
Management
▪ Life Cycle Management
▪ Metadata Management
▪ Data Quality
▪ Tracking
▪ Operational Analytics
Operations:
▪ Administration
▪ Monitoring
▪ Management
▪ Security
Integration Specialist UX Ad Hoc Integrator UX Citizen Integrator UX HIP Administrator UX
Orchestration
Integration Scenario-Specific Support
Communication Styles and Protocols
Prepackaged Integration Content
Request-Driven Event-Driven File-Driven
Service Mediation
Application Data
Events
Event Brokering
Core Application and
Data Integration
Digital Integrator Support
Ecosystems APIs
IoT DIH RPA AI Systems
Process
Deployment Models
On-Premises MulticloudHybrid Embedded/Edge
Gartner Hybrid Integration Platform Capability Framework
Source: “Innovation Insight for Hybrid Integration Platforms” 16 October 2018 (G00373481)

15. 14 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Role-Based User Experience
Governance Operations
Deployment Models
Core Integration Capabilities
A HIP Implementation Is Not Something That You Buy
(Yet?). Some Assembly Work Is Required!
Metadata
Management
Tools
Classic, Application/Data
Integration Platform Software
Integration PaaS
Integration SaaS
API Management Platforms Event Brokers

16. Classic, Application/Data Integration
Software Providers:
▪ Actian
▪ Adeptia
▪ Attunity
▪ Axway
▪ Cisco
▪ Denodo
▪ Fiorano
▪ Fujitsu
▪ IBM
▪ Informatica
▪ Information Builders
▪ Infor
▪ InterSystems
▪ Lobster
▪ Magic Software
Market Forces Push Toward a Technology Consolidation
HIP-Enabling
Technology Market
(Providers in bold play in multiple segments)
Sources: “Magic Quadrant for Enterprise Integration Platform as a Service,” 18 April 2018 (G00328919), “Magic Quadrant for Data Integration Tools,” 19 July 2018 (G00340493)
“Magic Quadrant for Full Life Cycle API Management,” 30 April 2018 (G00319327), “Magic Quadrant for Metadata Management Solutions,” 9 August 2018 (G00340701),
“Innovation Insight for Event Brokers,” (G00362911), “Market Guide for HIP-Enabling Technologies,” (G00308326)
Metadata Management Tool Providers:
▪ Adaptive
▪ Alation
▪ Alex Solutions
▪ Cambridge Semantics
▪ Collibra
▪ Datum
▪ Data Advantage Group
▪ Global IDs
▪ IBM
▪ Infogix
▪ Informatica
▪ Oracle
▪ SAP
▪ Smartlogic
▪ Microsoft
▪ OpenLegacy
▪ Oracle
▪ PROplus Technology
▪ Red Hat
▪ SAP
▪ SAS
▪ Syncsort
▪ Talend
▪ TIBCO Software
▪ Salesforce
(MuleSoft)
▪ SEEBURGER
▪ Software AG
▪ WSO2
Integration PaaS Providers:
▪ Actian
▪ Adaptris
▪ Attunity
▪ Celigo
▪ Cleo
▪ Cloud Elements
▪ Cloudreach
▪ Dell Boomi
▪ DBSync
▪ elastic.io
▪ Flowgear
▪ Fujitsu
▪ GlobalScape
▪ hiQ
▪ IBM
▪ IConduct
▪ Informatica
▪ Infor
▪ Jitterbit
▪ Magic Software
▪ Microsoft
▪ Moskitos
▪ Oracle
▪ Red Hat
▪ Salesforce (MuleSoft)
▪ SAP
▪ SEEBURGER
▪ SnapLogic
▪ Software AG
▪ Talend
▪ TerraSky
▪ TIBCO Software
▪ Youredi
▪ WSO2
API Management Platform Providers:
▪ Akana
▪ Axway
▪ AWS
▪ CA Technologies
▪ Google (Apigee)
▪ IBM
▪ Kong
▪ MuleSoft
▪ Oracle
▪ Red Hat
▪ SAP
▪ SEEBURGER
▪ Software AG
▪ TIBCO Software
▪ Tyk
▪ WSO2
Event Broker Providers:
▪ Apache Software
Foundation
▪ Amazon
Web Services
▪ Confluent
▪ IBM
▪ Microsoft
▪ Oracle
▪ Push Technologies
▪ Salesforce
▪ SAP
▪ Solace
▪ Streamlio
▪ VANTIQ

17. 16 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Will Artificial Intelligence Eliminate Integrator Specialists?
“Digital Integrator” technologies apply AI/ML techniques to facilitate the
resolution of integration problems:
▪ Automation — simplifying the integration development
▪ Insight — guidance for:
– Integration process improvements
– Just-in-time deployment
– Elastic scaling and self-healing
▪ Engagement — changing the user experience via chatbot/VPA/NLP
AI will contribute to further democratize integration technology and
advance the notion of “citizen integrators”

18. 17 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Key Issues
1. What are the trends that will compel IT leaders to shake-up their
integration strategy?
2. How will IT leaders establish a versatile and cost-effective integration
service platform — The hybrid integration platform?
3. How will IT leaders assemble people, processes and platforms in an
integration strategy enablement team to provide
best-in-class integration services to the business?

19. 18 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
The ISET Provides Skills and Support to Enable
Self-Service Integration
ISET
Citizen Integrators
Integration Specialists
Ad Hoc Integrators
Self-ServiceIntegrationUX
HIP Implementation
Best Practices
Support Services
Outcome-Centered Governance
Integration
Strategy

20. 19 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
The Three Steps to Your Full-Function ISET
ISET as
Integration Factory
▪ Consolidate skills,
technologies
and processes
▪ Select a set of
integration platforms
▪ Develop skills and
best practices
▪ Deliver
integration projects
▪ Deliver a core
HIP implementation
▪ Collect, consolidate
and formalize
best practices
▪ Define and enforce
governance policies
▪ Separate project delivery
from strategy/enablement
ISET Facilitates
Adaptive Integration
ISET Enables
Self-Service
▪ Extend the HIP (ad hoc
and citizen integrator tools)
▪ Promote/disseminate
best practices
▪ Full governance
▪ Training, consulting,
support and help desk
▪ Community of practice
▪ Self-service UX
Centralize
Integration Delivery
Distribute
Integration Delivery
Democratize
Integration Delivery
Users commission projects Users are offered facilitation Users are helped to self-serve

21. 20 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Recommendations
Integration
Business
Utility
Move Toward a Integration Business Utility
Unaware
Enlightened
Systematic
Bimodal
Self-Service
Time
Know Your Needs
Gartner HIP Capability Framework
Renovate the Platform
Some Assembly Required!
Delegate Delivery
Ad Hoc
Integrators
Citizen
Integrators
Integration
Specialists

22. 21 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
For information, please contact your Gartner representative.
Recommended Gartner Research
▶ How to Implement a Truly Hybrid Integration Platform
Massimo Pezzini and Elizabeth Golluscio (G00350671)
▶ Integration Strategies for the Digital Era Require New Delivery Models
Massimo Pezzini and Keith Guttridge (G00345195)
▶ The Integrator’s Dilemma: Can a Bimodal Approach Balance Integration
Agility and Control?
Keith Guttridge and Massimo Pezzini (G00325140)
▶ Use the Integration Maturity Model to Assess and Improve Your
Integration Competency
Elizabeth Golluscio, Keith Guttridge, Massimo Pezzini and Eric Thoo (G00311552)
▶ Integration Personas and Their Impact on Integration Platform Strategy
Keith Guttridge and Massimo Pezzini (G00324931)