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There is no scaling,
only service improvements
ALICON 2019, Wolfgang Wiedenroth, it-agile GmbH
@wwiedenroth
n
@wwiedenroth
Executive’s opportunities for transitioning
organizations are limited to one.
@wwiedenroth
Costly
Capability
Time
In terms of capability and money
Will we ever
get here?
@wwiedenroth
Unsustainable
Time (No. of half-lives)
No.ofatomsThe next change is around the corner
@wwiedenroth
Employees learned
nothing about change
Besides it being exhausting, though
your older workforce knew that already
@wwiedenroth
My problem with them:
They are short-term solutions.
@wwiedenroth
@wwiedenroth
„Be best at
getting better“
Cliff Hazell @LKCE17 

https://vimeo.com/243662603
@wwiedenroth
To CONTINUOUSLY IMPROVE you need to:
Stress the system
Reflect regularly
Take leadership
@wwiedenroth
UNDERSTAND the PURPOSE of your work
LISTEN to customers and
frontline staff
STRESS
@wwiedenroth
UNDERSTAND the FLOW of work
VISUALIZE it and TALK to the
people actually doing the work
STRESS
@wwiedenroth
Show alternative ways of doing things
Use the KANBAN
MATURITY MODEL
STRESS
@wwiedenroth
STRESS
Creates opportunities for change
How are customer needs not met?
Where can the flow of work be improved?
What could be done to improve it?
@wwiedenroth
Reflection Mechanism
Reflect regularly
Introduce the 

KANBAN CADENCES
Risk Review
Operations Review
Strategy
Review Service Delivery Review
Kanban
Meeting
Delivery Planning
Meeting
Replenishment
Meeting
Risk ReviewRisk Review
@wwiedenroth
Leadership
Encourage act of Leadership on all Levels
Support managers with personal coaching
Teach them The Responsibility Process™
Be the beacon
@wwiedenroth
Leadership
The Responsibility Process™
@wwiedenroth
Always EVOLVE from where you are
Capability
Time
Taking small steps, continuously getting better
Reduced fear + risk + cost
Benefits early on
@wwiedenroth
Employees learn what to improve on, how to create
opportunities for change and how to take actions
@wwiedenroth
Stress the system
Reflect regularly
Take leadership
To foster an organization that is continuously delivering
value to customers, is able to adapt to changes, while
respecting its people and without turning everything
upside down
@wwiedenroth
– Bruce Lee
“Long-term consistency
trumps short-term instensity.”
Thank you!

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There is no scaling only service improvements