The document discusses using serious games and drama-driven workshops to increase engagement with health information and communication technology (ICT). It aims to bridge the gap between identifying real health problems and developing and using eHealth services. Serious games can involve patients, support learning about health, and provide tools for rehabilitation. Drama-driven workshops using observations from primary care can generate discussions among stakeholders to identify problems and potential solutions, and help establish new activities involving stakeholders. The overall goal is to engage policymakers and health care staff in actively using new technologies like telemedicine to address real-world health problems.