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xpday.ch 2009 2010 Genève 2011 9 mai« Overcoming Distances: Scrum with Distributed Teams » Silvana Wasitova - C1 -

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Overcoming Distances: Scrum with Distributed Teams! Service ! Knowledge ! Result 9 May 2011 Silvana Wasitova

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To Do Doing Done Intro Case Study, Result Best Practices ?2

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A little bit about me Waterfall Scrum

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At4

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Scrum Framework Summary ! Product Owner ! Product Backlog ! Product Planning ! Team ! Sprint Backlog ! Sprint Planning ! Scrum Master ! Potentialy ! Scrum Shippable Product ! Sprint Review ! Burndown Charts ! Retrospective Cardinal Rule: Work on the highest priority item first5

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Scrum Framework6

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www.projectcartoon.com

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Communication Modes http://www.agilemodeling.com/essays/communication.htm8

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© Silvana Wasitova

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VersionOne Survey 2009Ref: http://www.versionone.com/pdf/2009_State_of_Agile_Development_Survey_Results.pdf

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64% implemented features are rarely or never used Focusing on customer needs ensures: ! the right features are built ! not wasting effort (and resources) on features that are not needed While the figures may vary by company, principle remains: Only build the features that the client/users need Ref: Jim Johnson, Chairman of Standish Group, quoted in 2006 in: http://www.infoq.com/articles/Interview-Johnson-Standish-CHAOS Sample: government and commercial organizations, no vendors, suppliers or consultants11 © Itecor all rights reserved

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To Do Doing Done Intro Case Study, Result Best Practices ?12

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Case Study London 4 Munich 4Paris 11 Milan 1 Grenoble 4 Madrid 1 IndiaUS, Ireland

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Schedule Highlights TDF Euro Paris-Dakar Tour de FranceJanuary February March April May June Rugby 6 Nations Rolland Garros Wimbledon FOOT: Moto GP Boxing Olympic Games qualifiers Golf, Athletics, Cycling Horse Racing World Cup qualifiers Basketball Snooker Hockey

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Challenges ! Team Size ! Geographic Distribution ! Timezone difference ! Keen stakeholders ! Agressive deliverables schedule15 © Itecor all rights reserved

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To Do Doing Done Intro Case Study, Result Best Practices ?16

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Phone, Chat, Email Can you Phone • eadset; Mute button, full duplex H hear me • peaker phone, satellite microphones S now? • eal time, informal, up-to-date status notes R Chat • lways on, always monitored at each location A • ebcam, Video Conferencing W Video • ow-res is better than nothing L Minimum Screen Sharing • o you see what I see D delays! • ollaborative site, actively used C Wiki • nfo radiator and repository I Use several modes

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Planes, Trains and Automobiles As much as budget & time allows: meet in person ! Release Planning ! Product Backlog ! Sprint Planning18

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Telephone, Tele-presence “Off-site” persons get priority: speaking, bringing up concerns ! Easy to “lose connection” with persons off-site ! Easy to hand-signal those on-site ! If unsure, ask to repeat/clarify Photo courtesy J. Vonlanthen Tell – a - person19 © Itecor all rights reserved

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Scrum Best Practice ! Daily Standup: 15 minute limit ! With this setup, and this many people? Salut Bonjour Hello Konichiwa Hola Gruβ Dobry den Bongiorno Hiyya Guten tag Good Morning Everybody20

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Building Trust ! Spend time getting to know each other ! Do what you say ! Go the extra mile ! Be “their” advocate, act on “their” behalf ! Teamwork21

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Team Dynamics Four stages of team formation: Forming, Storming, Norming, Performing Awareness of Motivation, Personalities ! Maslow hierarchy of needs ! Theory X and Y ! Myers-Briggs - MBTI ! INTJ – Don’t change *my plan*, there will be consequences!22 © Itecor all rights reserved

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Remote “Team Building” and “Having Fun” Alternatives to lunch or bowling together: ! Arrive early at conf. calls ! Get (a bit) personal ! Share pictures ! Joke and tease Treat all equally well23 © Itecor all rights reserved

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Build Rapport ! Be approachable make it your job to build the bridge of rapport ! Care about them spend time talking about their interests and activities ! Support them in things that don’t directly benefit you time to hang out, without “talking shop” ! Ask them what they think24 Initiate the conversation

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You’re only talking about Communication! ! Risk #1 for software projects is: communication ! People working large distances/timezones away: More challenges to communication ! Different languages, different cultures ! Absence of continuous face-to-face communication Yes, Virginia, there is a communication-clause25 © Itecor all rights reserved

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Apply Distribution to Scrum Teams? VersionOne “State of Agile Development”, 2008 Survey, n=3061 ! 57% respondents work with distributed teams ! 41% respondents currently, or plan to, do agile with outsourced development. ! The agile ideal of co-locating the entire team in a single room is at odds with what’s actually going on within a large part of the software development community. ! Success rate for co-located team (in same room) is over 20% higher than for geographically distributed team26

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Why use Distributed Teams? ! Development Cost ! Talent Availability ! 24/7 around the globe ! Closer to customer ! Market Opportunity ! Flex-time 50% of US workforce can be mobile on any given day. Total Employee Mobility® Benchmarking Report, Runzheimer International, October 200827 © Itecor all rights reserved

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Why use Agile Philosphy? • Frequent product delivery • Transparency: daily standup • Collaboration: developers and customers • Regular reviews with Customer & PO • Strip-off non-essentials • Retrospective: Continuous improvement Adapt to Change28 © Itecor all rights reserved

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Hyper-productive Distributed team Extreme Success Jeff Sutherland re. Xebia: 1. “Home Team” start scrum: 3 wks prep, 2 x 2wk sprints 2. Collocate home and off-shore team, 3 x 2wk sprints 3. Achieve co-located hyperproductivity 4. Achieve hyperproductivity from two locations; one Product Backlog fed 4 Sprint Backlogs Xebia delivers 7x Function Points over industry average waterfall teams http://jeffsutherland.com/SutherlandFullyDistributedScrumXebiaAgile2008.pdf29 © Itecor all rights reserved

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Visual Tools: information sharing in distributed environment ! Skype ! Acrobat Connect ! MS Communicator ! myATT / Interwise ! Time-lapse pictures ! Video-streaming; “Always On” (within legal limits)30 © Itecor all rights reserved

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What is a Distributed Team?31 © Itecor all rights reserved

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Agile in 3D You just knew this was next… Virtual World Interaction Agile in 3D worlds brings teams closer to face-to-face Aug 2010 – Lessons from Second Life Avatars - http://itknowledgeexchange.techtarget.com/software- quality/agile-in-3d-worlds-brings-teams-closer-to-face-to- face/ http://www.youtube.com/watch?v=WZxOT1fEB8U TELEPLACE or AgileZen (Rally)32 © Itecor all rights reserved

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Passionate team members, driven by common purposecan overcome any obstacles 35

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Build Trust ! Spend time getting to know each other ! Do what you say ! Go the extra mile ! Be “their” advocate, act on “their” behalf ! Work as a team37

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How much do you trust each other?

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Silvana Wasitova, PMP, CSM, CSP Itecor.com Vevey, Switzerland s.wasitova@itecor.com +41 79 558 05 09 slideshare.com/wasitova 39

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To Do Doing Done Intro Case Study, Result Best Practices ?40

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References ! Guido Schoonheim and Jeff Sutherland - Aug 2010 – “Mind the Gap! Principles of Hyperproductive fully Distributed Scrum” ! Jeff Sutherland - SirsiDynix - Agile with Outsourced Teams 2007 - http://jeffsutherland.com/ SutherlandFullyDistributedScrumSirsiDynixHICSS2007 ! Jeff Sutherland - Xebia - Agile 2008 - http://jeffsutherland.com/SutherlandFullyDistributedScrumXebiaAgile2008.pdf ! Yves Hanoulle, http://www.hanoulle.be/2009/10/how-to-work-with-a-whiteboard-with-a-distributed-team/ ! Henrik Kniberg, “Scrum and XP From the Trenches” ! Cory Foy, Aug 2010 Distributed Teams Tools and Techniques: Blog: http://blog.coryfoy.com/2010/08/technically-distributed-tools-and-techniques-for-distributed-teams/ , Slides http://www.slideshare.net/CoryFoy/technically-distributed-tools-and-techniques-for-distributed-teams ! Scott Ambler – The Distributed Team, Oct 2007 http://searchsoftwarequality.techtarget.com/news/article/0,289142,sid92_gci1277064,00.html ! Chris Christensen, Managing Virtual Projects, 2006 - http://www.camcinc.com/library/Managing%20Virtual %20Projects.pdf ! “The State of Agile Development” 2008 Survey by VersionOne http://www.versionone.com/pdf/ 3rdAnnualStateOfAgile_FullDataReport.pdf ! Employee Mobility® Benchmarking Report, Runzheimer International, 2008 ! Alistair Cockburn, Agile Software Development ! A Practical Guide to Distributed Scrum, IBM Agile Community - http://www.distributedscrum.com ! IBM – Using Scrum to Complement Organizational Transformation http://www.distributedscrum.com/downloads/Transformation20100810.pdf ! Microsoft, Ade Miller, Distributed Agile Development at Microsoft, October 2008 ! Craig Larman & Bas Vodde, Scaling Lean & Agile Development: Successful Large, Multisite & Offshore Products with Large-Scale Scrum, Addison-Wesley Professional, ISBN 0321480961 ! Mobile Companies Finish First – Why Being Out Is In, Runzheimer International, November 200842 ! http://www.scrumalliance.org/articles/165-scrum-success-in-a-distributed-team-environment

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More References ! Elizabeth Woodward, IBM - A Practical Guide to Distributed Scrum Video Interview: http://itknowledgeexchange.techtarget.com/software-quality/elizabeth-woodward-face-to-face- communication-is-biggest-challenge-with-distributed-scrum/ ! Mike Cohn http://blog.mountaingoatsoftware.com/build-trust-between-teams-with-ambassadors ! Salesforce - Kerievsky & Dourambeis, Large Scale & Distributed Agile http://agile2010.agilealliance.org/distributed ! Bland, 7 Ways to Humanize Distributed Teams, Aug 2010, http://agile.dzone.com/news/7-ways-humanize-distributed ! Bland, Distributed ScrumMasters and the art of digital facilitation, Aug 2010, http://www.slideshare.net/7thpixel/ distributed-scrum-masters-d-bland-agile2010 ! Agile in 3D – Aug 2010: ! Bill Krebs – Virtual Worlds - Lessons from “Second Life” Avatars - http://itknowledgeexchange.techtarget.com/software-quality/agile-in-3d-worlds-brings-teams-closer- to-face-to-face/ ! http://www.youtube.com/watch?v=WZxOT1fEB8U ! Todd Olson, Visualization Tool: AgileZen (from Rally Software) http://www.youtube.com/watch?v=DcMEphXdwnY ! Virtual World using Teleplace - http://www.teleplace.com/products/index.php ! http://www.agile2010.org/scale.html ! Kent Beck, Tools for Agility, http://www.microsoft.com/downloads/details.aspx?familyid=AE7E07E8-0872-47C4- B1E7-2C1DE7FACF96 ! Thushara Wijewardena Aug 2010, “Why You Suck at Offshoring, Even with Agile – View from the Other Side” Video of interview With Dave Prior – 17 mins - http://www.blip.tv/file/3273357?utm_source=player_embedded ! Scaling Agile in distributed environment - http://www.agileindia.org/scalingdistributedagilebythomas ! The Drexler Sibbet Team Performance Model ! http://www.grove.com/site/ourwk_gm_tp.html ! http://www.robertmcneil.com/pages/pages/dsmodel.html ! The Four Agreements – Don Miguel Ruiz http://intjforum.com/showthread.php?t=2204543

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Photo Credits p.7 Flickr, Yahoo team; Flickr, by blackdood p.18 Beijing Olympics Stadium, Clive Rose, Getty Images p.21 Beer: psdgraphics.com, Working Lunch, Silvana Wasitova p.22 Jonas vonLanthen, used with permission p.32 SecondLife.com p.36 Rowing team: J.D. Photography44

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