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We deliver the facts – you make the decisions
RESEARCH ON INTERNATIONAL MARKETS
Provided by
March 2015
We deliver the facts – you make the decisions
RESEARCH ON INTERNATIONAL MARKETS
22
PREFACE
Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions.
A list of advantages
 yStats.com provides secondary market research: By using various sources of information we ensure maximum objectivity for all obtained data. As
a result companies get a precise and unbiased impression of the market situation.
 The analyses, statistical reports and forecasts are only based on reliable sources including national and international statistical offices, industry
and trade associations, business reports, business and company databases, journals, company registries and news portals.
 Our international employees research and filter all sources and translate relevant information into English. This ensures that the content of the
original studies is correctly interpreted.
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adapted.
 If required, yStats.com provides in-depth analysis for all research projects. Simply send us a request.
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 This report is copyrighted. All rights reserved and no part of this report may be reproduced, stored in a retrieval system or transmitted in any form
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 The information in this report does not constitute the provision of investment, legal or tax advise. Any views expressed reflect the current views of
the original authors, which do no necessarily correspond to the opinions of yStats.com GmbH & Co. KG.
 The information in this report is provided for informational purposes only and without any obligation, whether contractual or otherwise. No warranty
or representation is made as to the correctness, completeness and accuracy of the information given or the assessments made.
 We have taken every precaution to ensure that details provided in this report are accurate. The publishers are not liable for any omissions, errors
or incorrect insertions, nor for any interpretations made from the document.
© Copyright 2015. yStats.com GmbH & Co. KG, 22765 Hamburg, Germany.
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RESEARCH ON INTERNATIONAL MARKETS
3
Methodology (1 of 2)
This Online Payment Methods report by yStats.com is produced in a holistic approach to contain relevant information about methods,
trends, transaction volumes, users and important player news in the relevant online payment market.
 This report includes the results of secondary market research: By using various sources we ensure maximum objectivity for all obtained data.
As a result companies get a precise and unbiased impression of the market situation.
 Cross referencing of data was conducted in order to ensure validity and reliability.
 This report contains a Management Summary, summarizing the main information provided in each chapter.
 Besides providing information on the specific topic, every chart contains an Action Title, which summarizes the main statement of the chart and
a Sub Title, which gives information about the country, the topic, the unit or currency, and the time period the data on the chart refers to.
 Furthermore, the source of information and its release date are provided on every chart. It is possible that the information included in one chart
is derived from several sources. Then, all sources are mentioned on the chart.
 This report also includes rankings. Within these rankings, it is possible that the total amount adds up to more than 100%. If this is the case,
multiple answers were possible, and this is then mentioned in the note of the chart.
 If available, additional information about the data collection, for example the time of survey and number of people asked, is provided in the form
of a note. In some cases, the note (also) contains additional information needed to fully understand the contents of the respective data.
 When providing information about amounts of money, local currencies were mostly used. When referencing them in the Action Title, the EUR
values are also provided in brackets. The conversions are always made using the average currency exchange rate for the respective time
period. Should the currency figure be in the future, the average exchange rate of the past 12 months is used.
3
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RESEARCH ON INTERNATIONAL MARKETS
4
Methodology (2 of 2)
 This report covers the online payment market. It takes into account a wide definition of online payment, including mobile payment.
 The report starts with a global chapter, whether worldwide trends in development of online payment methods were covered.
 Regional data was presented first, while the countries were included in the order of descending B2C E-Commerce sales.
 All major countries in the region were covered, while data availability varied across the markets.
 Depending on data availability, the following types of market information were included: the most used and most offered payment methods in
B2C E-Commerce, online and mobile payment trends, number and volume of online and mobile payment transactions, information about online
and mobile payment users. For the leading countries, also online and mobile payment trends and news about major players, such as payment
providers, banks, and retailers were included.
 The report includes data mostly published during the previous year (2014). The exact date of publication of the source is stated on each chart.
The time period which the data refers to differs by source.
4
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RESEARCH ON INTERNATIONAL MARKETS
5
The following expressions and definitions are used in this Online Payment Methods Report:
 Online Payment:
Transfer of money made over the Internet following a consumer’s payment command, includes payments for product and service purchase in E-
Commerce and M-Commerce.
 Mobile Payment:
Wide definition of mobile payments includes payments made in M-Commerce and payments made in-store via QR code scanning and NFC
technology.
 Alternative Payments:
Generally refers to payment methods other than credit card or bank card payments. Widely defined, alternative online payment methods include
bank transfers and direct debit, digital wallets, pre-paid cards and private label cards, invoice, and digital currency. May also include cash on
delivery and card schemes by local companies other than global card brands.
 Digital Wallet:
Also known as E-Wallet. A prepaid digital account, allowing users to store money and use it in online or mobile transactions.
 NFC:
Near Field Communication, a set of standards for smartphones and similar devices to create radio communication by bringing them close together
or having them touch each other. In that way, contactless data exchange and transactions can take place.
 E-Money:
Short for electronic money. Money which is exchanged electronically using digitally stored values.
 E-Commerce:
This term means the sale of products (and services) through electronic transactions.
 M-Commerce:
M-Commerce, also called “Mobile Commerce”, means the sale of products (and services) through transactions via mobile devices.
Definitions
Note: specific definitions used by the sources were put on corresponding charts, where available
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RESEARCH ON INTERNATIONAL MARKETS
6
Table of Contents (1 of 4)
1. Management Summary
2. Global Developments
• Online and Mobile Payment Trends and News about Players, H2 2014
• Online Payment Overview and Trends, H1 2014
• Value of Digital Payments, in USD trillion, 2014e & 2019f
• Value of B2C E-Commerce Payment Transactions, by Method, in USD billion, and in % CAGR, 2012 & 2017f
• Number of B2C E-Commerce Payment Transactions, in billions, 2011 - 2015f
• Number of Mobile Payment Transactions, by Bank and Non-Bank, in billions, 2011 - 2015f
• Value of Mobile Payments, in USD billion, 2013 & 2014f
• Mobile Wallet Market Value, in USD billion, 2012 & 2018f
• Number of NFC Payment Users, in millions, 2014e & 2019f
• Share of Consumers who Used Mobile Payment In-Store or in Online Shopping, by Selected Countries, 2014e
• Breakdown of Mobile Wallet Usage and Attitude Among Users in Advanced Markets, in % of Respondents, 3 Months to March 2014
• Major Concerns about Online Shopping, in % of Online Shoppers, May 2014
• Reasons for Not Shopping Online, in % of Consumers who Do Not Shop Online, 2012 & 2013
• Share of Consumers who Do Not Shop Online Because of Lack of Trust to Online Payment Methods, by Selected Countries, in %, 2013
• Payment-Related Reasons for Not Shopping Online More Often, Compared to Other Reasons, in % of Online Shoppers Who Buy Online Less
than Once a Month, by Selected Countries, September 2013
• Payment Methods Perceived to be Safest, incl. Online, in % of Consumers, by Age Group, June 2014
3. Asia-Pacific
3.1. Regional
• Breakdown of Preferred Payment Methods, incl. Electronic Payment, in % of Consumers, by Selected Countries, September 2013
• Breakdown of Readiness to Shop Online Using Smartphone or Tablet with Payment Card Details Stored Safely on the Device, in %, by
Selected Countries, September 2013
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RESEARCH ON INTERNATIONAL MARKETS
7
Table of Contents (2 of 4)
3. Asia-Pacific (cont.)
3.2. China
• Online and Mobile Payment Trends and News about Players, H2 2014
• Online and Mobile Payment Trends and News about Players, H1 2014
• Payment Methods to be Used During Double 11 E-Commerce Sales, 2014
• Breakdown of Preferred Payment Methods in Cross-Border B2C E-Commerce, in % of Online Shoppers, 2013
• Turnover of Third-Party Online Payment Market, in CNY trillion and in % Year-on-Year Change,
• Q2 2013 - Q2 2014
• Turnover of Third-Party Online Payment Transactions, by Transactions with Merchants and Transactions Redirected to Banks, in CNY billion
and in % Change, Q3 2013 - Q3 2014
• Number of Online Payment Users, in millions and in % Share of Internet Users, December 2012, December 2013 & June 2014
• Breakdown of Third-Party Online Payment Market, by Providers, in %, 2013
• Breakdown of Third-Party Online Payment Market, by Providers, in %, Q2 2014
• Number of Mobile Payment Users, in millions and in % Share of Mobile Internet Users, December 2012, December 2013 & June 2014
• Breakdown of Mobile Payment Users by Age Group, in %, 2013 & 2014
• Most Important Factors in Mobile Payments, in % of Mobile Payment Users, by Gender, June 2014
• Breakdown of Security Measures Used in Mobile Payment, in % of Mobile Payment Users, Q2 2014
• Recognition of Mobile Payment Security Brands, in % of Mobile Payment Users, Q2 2014
• Turnover of Third-Party Mobile Payment, in CNY billion, and in % Quarter-on-Quarter Change, Q1 2013- Q2 2014
• Breakdown of Third-Party Mobile Payment, by Purpose, in %, Q2 2014
• Mobile Payment Transaction Value, in CNY billion, 2012 & 2013
• Breakdown of Third-Party Mobile Payment Market, by Providers, in %, 2013
• Breakdown of Third-Party Mobile Payment Market, by Providers, in %, Q2 2014
• Top 5 Online Payment Mobile Apps, by Number of Average Monthly Users, in millions, September 2014
3.3. Japan
• Online and Mobile Payment Trends and News about Players, H2 2014
• Online and Mobile Trends and News about Players, H1 2014
• Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, January 2014
• Purposes of Using Credit Cards, incl. Online Shopping, in % of Consumers Who Use Credit Card More than Once a Month, June 2014
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RESEARCH ON INTERNATIONAL MARKETS
8
Table of Contents (3 of 4)
3. Asia-Pacific (cont.)
3.3. Japan (cont.)
• Breakdown of Electronic Cash Usage, in % of Consumers, February 2014
• Usage of Electronic Money, by Type, in % of Internet Users, September 2014
• Usage of Prepaid Electronic Money, by Provider, in % of Internet Users, September 2014
3.4. South Korea
• Online and Mobile Payment Trends and News about Players, H2 2014
• Online and Mobile Payment Trends and News about Players, H1 2014
• Breakdown of E-Commerce Sales by Payment Method, in %, 2012 & 2013
• Breakdown of Experience with Online Payment Using Computer, by Age Group, in %, 2013
• Breakdown of Experience with Online Payment Using Smartphone, by Age Group, in %, 2013
• Reasons for Not Paying Online, by Score, by PC Users and Smartphone Users, 2013
• Daily Averages of Value and Number of Fund Transfers in E-Commerce, in thousand Transactions and in KRW billion, 2010 – 2013
• Value of Mobile Payments Market, in KRW billion, Q1 2013 - Q2 2014
• Share of Mobile Payments on Total Online Shopping Payments, in %, Q2 2014
3.5. Australia
• Breakdown of Number and Value of Domestic Online Payments, by Method, and Annual Growth, in %, 2013/2014
• Breakdown of Number and Value of Consumer Payments, by Method, incl. Online, in %, 2010 & 2013
• Breakdown of Payments for Remote Purchases, by Channel, in % of Remote Purchases, 2013
• Median Value of Payments for Remote Purchases, by Channel, in AUD, 2013
• Main Purposes of Credit Card Usage, incl. Online Shopping, in % of Credit Card Owners, June 2014
• Value of Card Not Present Fraud, in AUD million and in % of Total Card Fraud, 2008 - 2013
• Share of Contactless Payments on Total Card Payments at POS, by Credit Card and Debit Card Payments, in %, 2013
• Breakdown of Preference Payments Types, incl. Mobile, in % of Credit Card Owners, June 2014
3.6. India
• Breakdown of B2C E-Commerce Payments, by Method, in %, 2013 & 2016f
• Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, May 2014
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Table of Contents (4 of 4)
3. Asia-Pacific (cont.)
3.6. India (cont.)
• Breakdown of Most Important Factors in Online Shopping, incl. Payment Security, in % of Online Shoppers, May 2014
• Share of Online Payment on Total Credit Card Spending, in %, 2013
• Awareness of Mobile Money, by Demographic Group, in % of Individuals in Each Group, January 2014
• Awareness of Mobile Money Services, by Brand, in % of Individuals, January 2014
3.7. Indonesia
• Payment Methods Preferred in B2C E-Commerce, in % of Online Shoppers, 2013
• Concerns about Online Shopping, incl. Lack of Trust to Credit Card Payments Online, in % of Consumers, March 2014
• Breakdown of Used Online Payment Methods, in % of Online Payment Users, 2013
3.8. Malaysia
• Most Used Online Payment Methods, in % of Online Shoppers, 2013
• Share of Internet Fraud on Total Value of Credit Card Fraud, in % and in MYR million, 2013
3.9. Thailand
• Value and Volume of Online Payment, in THB billion and in millions, by Bank, Non-Bank and Total, 2010 - 2013 & H1 2014
• Value and Volume of Mobile Payment, in THB billion and in millions, by Bank, Non-Bank and Total, 2010 – 2013
3.10. Vietnam
• Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013
• Breakdown of Used Online Payment Service Providers, in % of E-Commerce Companies, 2013
3.11. Pakistan
• Breakdown of Payment Methods Most Used in E-Commerce, in % of Online Shoppers, 2013e
• Payment Methods Used in E-Commerce, in % of Frequent Online Shoppers in Urban Areas, 2013
• Payment Methods Used in E-Commerce, in % of Frequent Online Shoppers in Urban Areas, by Income Groups, 2013
• Payment Methods Offered by Selected E-Commerce Websites, May 2014
• Share of Mobile Phone Owners Who Use Their Devices Regularly to Send or Receive Payments, in %, Spring 2013
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RESEARCH ON INTERNATIONAL MARKETS
1. Management Summary 10 – 13
2. Global Developments 14 – 30
3. Asia-Pacific
Regional
China
Japan
South Korea
Australia
India
Indonesia
Malaysia
Thailand
Vietnam
Pakistan
31 – 98
31 – 33
34 – 53
54 – 60
61 – 69
70 – 77
78 – 83
84 – 86
87 – 88
89 – 90
91 – 92
93 – 97
10
Table of Contents
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RESEARCH ON INTERNATIONAL MARKETS
11
The number of online payment users in China grew significantly from
260 million in December 2013 to 292 million in June 2014.
China: Number of Online Payment Users, in millions and in % Share of Internet Users, December 2012,
December 2013 & June 2014
Source: China Internet Network Information Center, January 2014, November 2014
260,2
292,3
220,7
39,1% 42,1%
46,2%
0
200
400
600
800
1000
December 2012 December 2013 June 2014
0%
20%
40%
60%
80%
100%
Number of Online Payment Users in % Share of Internet Users
inmillions
in%ShareofInternetUsers
China Japan IndonesiaAustraliaSouth Korea MalaysiaIndia Thailand Vietnam Pakistan
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RESEARCH ON INTERNATIONAL MARKETS
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Payments conducted online via smartphones in Australia accounted
for 5% of all remote purchases made in 2013.
Australia: Breakdown of Payments for Remote Purchases, by Channel, in % of Remote Purchases, 2013
Mail (Via Post)
2%
Internet via Smartphone
5%
Telephone (Voice Call)
8%
Internet
85%
Survey: based on a survey of 1,167 respondents, producing a sample of 15,500 payments with a total value of over AUD 1.1 million
Source: Reserve Bank of Australia, Colmar Brunton, Roy Morgan Research, May 2014
China Japan IndonesiaAustraliaSouth Korea MalaysiaIndia Thailand Vietnam Pakistan
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RESEARCH ON INTERNATIONAL MARKETS
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Sample Report: Asia-Pacific Online Payment Methods: Full Year 2014

  • 1. We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS Provided by March 2015
  • 2. We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS 22 PREFACE Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions. A list of advantages  yStats.com provides secondary market research: By using various sources of information we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation.  The analyses, statistical reports and forecasts are only based on reliable sources including national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries and news portals.  Our international employees research and filter all sources and translate relevant information into English. This ensures that the content of the original studies is correctly interpreted.  yStats.com delivers all research results as PowerPoint files. All data can therefore be used directly for board presentations or be individually adapted.  If required, yStats.com provides in-depth analysis for all research projects. Simply send us a request. Terms of use and copyright conditions  This report is copyrighted. All rights reserved and no part of this report may be reproduced, stored in a retrieval system or transmitted in any form without the prior permission of the publishers.  The information in this report does not constitute the provision of investment, legal or tax advise. Any views expressed reflect the current views of the original authors, which do no necessarily correspond to the opinions of yStats.com GmbH & Co. KG.  The information in this report is provided for informational purposes only and without any obligation, whether contractual or otherwise. No warranty or representation is made as to the correctness, completeness and accuracy of the information given or the assessments made.  We have taken every precaution to ensure that details provided in this report are accurate. The publishers are not liable for any omissions, errors or incorrect insertions, nor for any interpretations made from the document. © Copyright 2015. yStats.com GmbH & Co. KG, 22765 Hamburg, Germany.
  • 3. We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS 3 Methodology (1 of 2) This Online Payment Methods report by yStats.com is produced in a holistic approach to contain relevant information about methods, trends, transaction volumes, users and important player news in the relevant online payment market.  This report includes the results of secondary market research: By using various sources we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation.  Cross referencing of data was conducted in order to ensure validity and reliability.  This report contains a Management Summary, summarizing the main information provided in each chapter.  Besides providing information on the specific topic, every chart contains an Action Title, which summarizes the main statement of the chart and a Sub Title, which gives information about the country, the topic, the unit or currency, and the time period the data on the chart refers to.  Furthermore, the source of information and its release date are provided on every chart. It is possible that the information included in one chart is derived from several sources. Then, all sources are mentioned on the chart.  This report also includes rankings. Within these rankings, it is possible that the total amount adds up to more than 100%. If this is the case, multiple answers were possible, and this is then mentioned in the note of the chart.  If available, additional information about the data collection, for example the time of survey and number of people asked, is provided in the form of a note. In some cases, the note (also) contains additional information needed to fully understand the contents of the respective data.  When providing information about amounts of money, local currencies were mostly used. When referencing them in the Action Title, the EUR values are also provided in brackets. The conversions are always made using the average currency exchange rate for the respective time period. Should the currency figure be in the future, the average exchange rate of the past 12 months is used. 3
  • 4. We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS 4 Methodology (2 of 2)  This report covers the online payment market. It takes into account a wide definition of online payment, including mobile payment.  The report starts with a global chapter, whether worldwide trends in development of online payment methods were covered.  Regional data was presented first, while the countries were included in the order of descending B2C E-Commerce sales.  All major countries in the region were covered, while data availability varied across the markets.  Depending on data availability, the following types of market information were included: the most used and most offered payment methods in B2C E-Commerce, online and mobile payment trends, number and volume of online and mobile payment transactions, information about online and mobile payment users. For the leading countries, also online and mobile payment trends and news about major players, such as payment providers, banks, and retailers were included.  The report includes data mostly published during the previous year (2014). The exact date of publication of the source is stated on each chart. The time period which the data refers to differs by source. 4
  • 5. We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS 5 The following expressions and definitions are used in this Online Payment Methods Report:  Online Payment: Transfer of money made over the Internet following a consumer’s payment command, includes payments for product and service purchase in E- Commerce and M-Commerce.  Mobile Payment: Wide definition of mobile payments includes payments made in M-Commerce and payments made in-store via QR code scanning and NFC technology.  Alternative Payments: Generally refers to payment methods other than credit card or bank card payments. Widely defined, alternative online payment methods include bank transfers and direct debit, digital wallets, pre-paid cards and private label cards, invoice, and digital currency. May also include cash on delivery and card schemes by local companies other than global card brands.  Digital Wallet: Also known as E-Wallet. A prepaid digital account, allowing users to store money and use it in online or mobile transactions.  NFC: Near Field Communication, a set of standards for smartphones and similar devices to create radio communication by bringing them close together or having them touch each other. In that way, contactless data exchange and transactions can take place.  E-Money: Short for electronic money. Money which is exchanged electronically using digitally stored values.  E-Commerce: This term means the sale of products (and services) through electronic transactions.  M-Commerce: M-Commerce, also called “Mobile Commerce”, means the sale of products (and services) through transactions via mobile devices. Definitions Note: specific definitions used by the sources were put on corresponding charts, where available
  • 6. We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS 6 Table of Contents (1 of 4) 1. Management Summary 2. Global Developments • Online and Mobile Payment Trends and News about Players, H2 2014 • Online Payment Overview and Trends, H1 2014 • Value of Digital Payments, in USD trillion, 2014e & 2019f • Value of B2C E-Commerce Payment Transactions, by Method, in USD billion, and in % CAGR, 2012 & 2017f • Number of B2C E-Commerce Payment Transactions, in billions, 2011 - 2015f • Number of Mobile Payment Transactions, by Bank and Non-Bank, in billions, 2011 - 2015f • Value of Mobile Payments, in USD billion, 2013 & 2014f • Mobile Wallet Market Value, in USD billion, 2012 & 2018f • Number of NFC Payment Users, in millions, 2014e & 2019f • Share of Consumers who Used Mobile Payment In-Store or in Online Shopping, by Selected Countries, 2014e • Breakdown of Mobile Wallet Usage and Attitude Among Users in Advanced Markets, in % of Respondents, 3 Months to March 2014 • Major Concerns about Online Shopping, in % of Online Shoppers, May 2014 • Reasons for Not Shopping Online, in % of Consumers who Do Not Shop Online, 2012 & 2013 • Share of Consumers who Do Not Shop Online Because of Lack of Trust to Online Payment Methods, by Selected Countries, in %, 2013 • Payment-Related Reasons for Not Shopping Online More Often, Compared to Other Reasons, in % of Online Shoppers Who Buy Online Less than Once a Month, by Selected Countries, September 2013 • Payment Methods Perceived to be Safest, incl. Online, in % of Consumers, by Age Group, June 2014 3. Asia-Pacific 3.1. Regional • Breakdown of Preferred Payment Methods, incl. Electronic Payment, in % of Consumers, by Selected Countries, September 2013 • Breakdown of Readiness to Shop Online Using Smartphone or Tablet with Payment Card Details Stored Safely on the Device, in %, by Selected Countries, September 2013
  • 7. We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS 7 Table of Contents (2 of 4) 3. Asia-Pacific (cont.) 3.2. China • Online and Mobile Payment Trends and News about Players, H2 2014 • Online and Mobile Payment Trends and News about Players, H1 2014 • Payment Methods to be Used During Double 11 E-Commerce Sales, 2014 • Breakdown of Preferred Payment Methods in Cross-Border B2C E-Commerce, in % of Online Shoppers, 2013 • Turnover of Third-Party Online Payment Market, in CNY trillion and in % Year-on-Year Change, • Q2 2013 - Q2 2014 • Turnover of Third-Party Online Payment Transactions, by Transactions with Merchants and Transactions Redirected to Banks, in CNY billion and in % Change, Q3 2013 - Q3 2014 • Number of Online Payment Users, in millions and in % Share of Internet Users, December 2012, December 2013 & June 2014 • Breakdown of Third-Party Online Payment Market, by Providers, in %, 2013 • Breakdown of Third-Party Online Payment Market, by Providers, in %, Q2 2014 • Number of Mobile Payment Users, in millions and in % Share of Mobile Internet Users, December 2012, December 2013 & June 2014 • Breakdown of Mobile Payment Users by Age Group, in %, 2013 & 2014 • Most Important Factors in Mobile Payments, in % of Mobile Payment Users, by Gender, June 2014 • Breakdown of Security Measures Used in Mobile Payment, in % of Mobile Payment Users, Q2 2014 • Recognition of Mobile Payment Security Brands, in % of Mobile Payment Users, Q2 2014 • Turnover of Third-Party Mobile Payment, in CNY billion, and in % Quarter-on-Quarter Change, Q1 2013- Q2 2014 • Breakdown of Third-Party Mobile Payment, by Purpose, in %, Q2 2014 • Mobile Payment Transaction Value, in CNY billion, 2012 & 2013 • Breakdown of Third-Party Mobile Payment Market, by Providers, in %, 2013 • Breakdown of Third-Party Mobile Payment Market, by Providers, in %, Q2 2014 • Top 5 Online Payment Mobile Apps, by Number of Average Monthly Users, in millions, September 2014 3.3. Japan • Online and Mobile Payment Trends and News about Players, H2 2014 • Online and Mobile Trends and News about Players, H1 2014 • Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, January 2014 • Purposes of Using Credit Cards, incl. Online Shopping, in % of Consumers Who Use Credit Card More than Once a Month, June 2014
  • 8. We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS 8 Table of Contents (3 of 4) 3. Asia-Pacific (cont.) 3.3. Japan (cont.) • Breakdown of Electronic Cash Usage, in % of Consumers, February 2014 • Usage of Electronic Money, by Type, in % of Internet Users, September 2014 • Usage of Prepaid Electronic Money, by Provider, in % of Internet Users, September 2014 3.4. South Korea • Online and Mobile Payment Trends and News about Players, H2 2014 • Online and Mobile Payment Trends and News about Players, H1 2014 • Breakdown of E-Commerce Sales by Payment Method, in %, 2012 & 2013 • Breakdown of Experience with Online Payment Using Computer, by Age Group, in %, 2013 • Breakdown of Experience with Online Payment Using Smartphone, by Age Group, in %, 2013 • Reasons for Not Paying Online, by Score, by PC Users and Smartphone Users, 2013 • Daily Averages of Value and Number of Fund Transfers in E-Commerce, in thousand Transactions and in KRW billion, 2010 – 2013 • Value of Mobile Payments Market, in KRW billion, Q1 2013 - Q2 2014 • Share of Mobile Payments on Total Online Shopping Payments, in %, Q2 2014 3.5. Australia • Breakdown of Number and Value of Domestic Online Payments, by Method, and Annual Growth, in %, 2013/2014 • Breakdown of Number and Value of Consumer Payments, by Method, incl. Online, in %, 2010 & 2013 • Breakdown of Payments for Remote Purchases, by Channel, in % of Remote Purchases, 2013 • Median Value of Payments for Remote Purchases, by Channel, in AUD, 2013 • Main Purposes of Credit Card Usage, incl. Online Shopping, in % of Credit Card Owners, June 2014 • Value of Card Not Present Fraud, in AUD million and in % of Total Card Fraud, 2008 - 2013 • Share of Contactless Payments on Total Card Payments at POS, by Credit Card and Debit Card Payments, in %, 2013 • Breakdown of Preference Payments Types, incl. Mobile, in % of Credit Card Owners, June 2014 3.6. India • Breakdown of B2C E-Commerce Payments, by Method, in %, 2013 & 2016f • Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, May 2014
  • 9. We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS 9 Table of Contents (4 of 4) 3. Asia-Pacific (cont.) 3.6. India (cont.) • Breakdown of Most Important Factors in Online Shopping, incl. Payment Security, in % of Online Shoppers, May 2014 • Share of Online Payment on Total Credit Card Spending, in %, 2013 • Awareness of Mobile Money, by Demographic Group, in % of Individuals in Each Group, January 2014 • Awareness of Mobile Money Services, by Brand, in % of Individuals, January 2014 3.7. Indonesia • Payment Methods Preferred in B2C E-Commerce, in % of Online Shoppers, 2013 • Concerns about Online Shopping, incl. Lack of Trust to Credit Card Payments Online, in % of Consumers, March 2014 • Breakdown of Used Online Payment Methods, in % of Online Payment Users, 2013 3.8. Malaysia • Most Used Online Payment Methods, in % of Online Shoppers, 2013 • Share of Internet Fraud on Total Value of Credit Card Fraud, in % and in MYR million, 2013 3.9. Thailand • Value and Volume of Online Payment, in THB billion and in millions, by Bank, Non-Bank and Total, 2010 - 2013 & H1 2014 • Value and Volume of Mobile Payment, in THB billion and in millions, by Bank, Non-Bank and Total, 2010 – 2013 3.10. Vietnam • Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013 • Breakdown of Used Online Payment Service Providers, in % of E-Commerce Companies, 2013 3.11. Pakistan • Breakdown of Payment Methods Most Used in E-Commerce, in % of Online Shoppers, 2013e • Payment Methods Used in E-Commerce, in % of Frequent Online Shoppers in Urban Areas, 2013 • Payment Methods Used in E-Commerce, in % of Frequent Online Shoppers in Urban Areas, by Income Groups, 2013 • Payment Methods Offered by Selected E-Commerce Websites, May 2014 • Share of Mobile Phone Owners Who Use Their Devices Regularly to Send or Receive Payments, in %, Spring 2013
  • 10. We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS 1. Management Summary 10 – 13 2. Global Developments 14 – 30 3. Asia-Pacific Regional China Japan South Korea Australia India Indonesia Malaysia Thailand Vietnam Pakistan 31 – 98 31 – 33 34 – 53 54 – 60 61 – 69 70 – 77 78 – 83 84 – 86 87 – 88 89 – 90 91 – 92 93 – 97 10 Table of Contents
  • 11. We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS 11 The number of online payment users in China grew significantly from 260 million in December 2013 to 292 million in June 2014. China: Number of Online Payment Users, in millions and in % Share of Internet Users, December 2012, December 2013 & June 2014 Source: China Internet Network Information Center, January 2014, November 2014 260,2 292,3 220,7 39,1% 42,1% 46,2% 0 200 400 600 800 1000 December 2012 December 2013 June 2014 0% 20% 40% 60% 80% 100% Number of Online Payment Users in % Share of Internet Users inmillions in%ShareofInternetUsers China Japan IndonesiaAustraliaSouth Korea MalaysiaIndia Thailand Vietnam Pakistan
  • 12. We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS 12 Payments conducted online via smartphones in Australia accounted for 5% of all remote purchases made in 2013. Australia: Breakdown of Payments for Remote Purchases, by Channel, in % of Remote Purchases, 2013 Mail (Via Post) 2% Internet via Smartphone 5% Telephone (Voice Call) 8% Internet 85% Survey: based on a survey of 1,167 respondents, producing a sample of 15,500 payments with a total value of over AUD 1.1 million Source: Reserve Bank of Australia, Colmar Brunton, Roy Morgan Research, May 2014 China Japan IndonesiaAustraliaSouth Korea MalaysiaIndia Thailand Vietnam Pakistan
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