21. The symbiotic fantasy
We fantasize that others will be able to understand us completely
With no need to talk
at all
22.
23. The human experience
Fantasy
The environment will predict our needs and satisfy them, completely.
The ideal –zero frictions, our lost paradise.
Reality
Our surroundings and especially our loved ones, can do this only very partially.
The only way we can come close to fulfilling this ideal –communication.
24.
25. How deep is our emotional relationship to digital devices?
40. Our expectations from digital devices
Fantasy
Digital products will predict our needs and satisfy them fully.
The ideal –perfect artificial intelligence.
Reality
Our computers, tablets and smartphones are really trying, but there’s still a lot of room for improvement.
41. How can we improve?
Meeting user expectations
Avoiding points of friction
Considering context
True for digital products and humans as well!