Yoosaf Lulu

United Arab Emirates United Arab Emirates

Network Engineer at NOW

Working experience in various areas as Network Infrastructure Planning, Operations and Optimizations, Contact Centers, IT Service Desk/Support for internal and HO Network Operation. Design, Implementation, Management and Optimization of Corporate Voice Network and all Voice related network services which includes IP Telephony, Voice Mail, IVR Services and Other Contact Center Supporting applications like IVR, CTI, Routing, Outbound Dialer, Reporting Certifications: CCNA CCNA Voice CCNP MCTS Specialties:- Cisco Call Manager 7.x • Cisco Call Manager Express 7.x • Voice Gateway (Cisco) • Windows Infrastructure (Active Directory, DNS, DHCP, Exchange Server, IIS, SQL Server etc) designi...