1. 朝 陽 科 技 大 學 應 用 外 語 系 Department of Applied Foreign Languages Chaoyang University of Technology 碩士論文計畫書 Proposal for the Degree of Master Study on Students’ Perceptions of Motivation, Satisfaction and Anxiety of Learning College Tourism English and the Needs Analysis of English for Tourism Industry 指導教授 : 吳文琪 博士 (Dr. Wen-Chi Wu) 研究生 : 簡 瑋 婷 (Wei-Ting Chien) 中華民國 98 年 6 月 1 日 June 1, 2009

3. Background International travel is a rapidly growing activity entailing cross-cultural communication between hosts and guests from different linguistic background. ( Blue & Harum, 2003)

4. Background Fluent use of English is the key to assuring the success the hotel service to international visitors. (Shieh, 2009)

5. Motivation English Curriculum of Tourism Departments of Colleges in Taichung 6 required 4 optional National Taichung 7 required 4 required Hungkuang 8 required 6 optional Chaoyang 6 required 4 required National Chin-Yi 8 required 2 required Providence 6 required 4 required Tunghai General English (credit hour) Professional English for tourism (credit hour) School name

6. Statement of the Problems Students had been trained their tourism English at colleges, however, they do not perform well as expected.

7. Purposes of the Study 1. to investigate whether college students’ English skills are prepared to meet industrial needs and well prepared for the future jobs. 2. to investigate whether industrial employers are satisfied with college students’ English competence and knowledge toward tourism.

11. LITERATURE REVIEW Introduction Importance of Tourism English in Taiwan Satisfactions with Tourism English Acquired English Competency for Future Job Motivation for Learning Tourism English Anxiety of Learning Foreign Language

12. English was ranked as the ‘most important’, clearly ahead of the other languages. (Leslie & Russell, 2006) Importance of Tourism English in Taiwan English & Tourism

13. English is an important language to constantly be used in hotels and leisure clubs. (Ministry of Culture, Arts and Tourism, 1995) English & Tourism Importance of Tourism English in Taiwan

14. Relationship between employees’ English capability & business of hotel industry Competency in English brings a range of benefits to the organization as well as the tourism sector. (Kennett, 2002) Importance of Tourism English in Taiwan

16. ESP & Tourism English One of the fundamental academic subject taught is English for Tourism, an English for occupational purpose (EOP) course of study which is one of many types of (ESP). (Robinson, 1991) Importance of Tourism English in Taiwan

17. TE Courses needs for the job A couple of students mentioned that the real situation on site did not allow them to fully display their knowledge and skills to the visitor. (Lo & Sheu, 2008) Satisfactions with Tourism English

18. A student of a tourism management degree should graduate with FL skills in order to enhance employment opportunities within tourism industries. (Leslie & Russell, 2006) Acquired English competency for Future Job

19. A workplace that regards foreign language skills as a basic requirement and sets high demands for students on language skills. (Lehtonen & Karjalainen, 2008) Motivation for Learning Tourism English

20. Foreign language anxiety happened frequently in listening and speaking classrooms. (Horwitz, et al.1991) Anxiety of Learning Foreign Language Title Add your text communication apprehension test anxiety fear of negative evaluation

23. 300 senior students in Tourism Department Participants PU THU NCUT HKUT NTIT 50 senior students in Tourism Department Pilot Study Formal Study CYUT

24. Instrument 1 2 3 4 5 6 7 7-Point Likert Scale corresponds not all corresponds exactly Consent Form Questionnaire:15 Consent form:5 Time Permission Questionnaire

28. Procedure Revising Questionnaire Adapting Questionnaire Conducting Pilot Study Collecting Data Analyzing Data 2 3 4 1 5 1 1

32. Thank You!