2. Recommended Books (BBA)
Robbins, Stephen P. Organizational
Behavior, 9th or the latest edition. (New
Jersey Prentice Hall, Inc., 2001)
“Luthans, Fred. Organizational Behavior,
Latest Edition. (NewYork: Mac Graw Hill,
Inc., 1995)
3. Recommended Books (MBA)
“Organizational Behavior” by Fred
Luthans.
“Dimensions of Organizational Behavior”
by Harbert.
“Organizational Behavior” by Huchanan
David.
“Dimension of Organizational Behavior”
Macmillan 1987, 2nd Edition.
4. COURSE OUTLINE (MBA)
Role of the manager
A system view of organizational behavior
Organizational structure and authority
Attitudes and job satisfaction
Aptitude and perception
Leadership processes and style
Stress
8. Organizational Behavior
“A field of study that investigates the
impact that individuals, groups and
structure have on behavior within
organizations, for the purpose of applying
such knowledge towards improving an
organization’s effectiveness”
10. Managers
“Individuals who achieve goals
through other people”
OR
“The people who oversee the activities
of others and who are responsible for
attaining goals in organizations”
12. Organization
“A consciously coordinated social
unit, composed of two or more people,
that functions on a relatively
continuous basis to achieve a common
goal or set of goals”
13. What managers do ?
Managerial Managerial
Functions Roles
Managerial Managerial
Skills Activities
14. Managerial
Functions
Planning Organizing Leading Controlling
16. Organizing
“Determining what tasks are to
be done, who is to do them, how
the tasks are to be grouped,
who reports to whom, and
where decisions are to be
made”
19. Managerial Roles
Decisional Role
Interpersonal Roles Information Roles
•Entrepreneur role
•Figureheard role •Monitor role
•Disturbance handlers
•Leadership role •Disseminator role
•Resource allocators
•Liason role •Spokesperson role
• Negotiator
27. The creation of a Global
Village
“If u want to work effectively with the
people having different culture, you
will need to understand the cultural
differences that might require
managers to modify their practices”
30. Total Quality Management
“A philosophy of management that is
driven by the constant attainment of
customer satisfaction through the
continous improvement of all
organizational processes”
31. Total Quality Management
Intense focus on the customer
Concern for continous improvement
Improvement in the quality of everything
that organization does
Accurate measurement
Empowerment of emploees
33. Improving people Skills
“You will learn how to be an effective
listners, the proper way to give
performance feedback, how to delegate
authority, and how to create effective
teams”
34. From management control to
Empowerment
“Putting employess incharge of what
they do is known as empowerment”
It is also changing leadership styles,
power relationships, the way work is
designed, and the way organizations
are structured”
35. From stability to flexibility
“Today, change is an ongoing activity
for managers”
40. Social Psychology
“An area within psychology that
blends concepts from psychology and
sociology and that focuses on the
influence of people on one another”
43. Developing an OB Model
Organization systems level
Group level
Individual level
44. The dependent Independent
Variables variables
“A response that is “The presumed cause
affected by an of some change in the
independent dependent variable”
variable”
45. The dependent variables
•Productivity
A performance measure including
effectiveness & efficiency
•Effectiveness
Achievement of goals
•Efficiency
The ratio of effective output to the input required
to achieve it
46. The dependent variables
•Absenteeism
Failure to report to work
•Turnover
Voluntary and involuntary permanent withdrawal
from the organization
•Job satisfaction
A general attitude towards one’s job; the difference
between the amount of rewards workers receive
and the amount they believe they should recieve
47. The independent variables
Individual level variables
Group level variables
Organization systems level
variables