we need to talk about... designing better library experiences

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Presentation for ALIA Information Online, February 12-14 2013, Brisbane. Storify of tweets available from http://storify.com/zaana/designing-better-library-experiences

Diseño

we need to talk about…
designing better
library experiences

Zaana Howard | @zaana | QUT

we are already giving our
users an experience…

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Skydive by dave.scriven http://www.flickr.com/photos/furious-angel/297586977/

The library entry corridor, Dartmouth College by Ciandiann http://www.flickr.com/photos/trucolorsfly/438067880/

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The old library ‘opac’ ny Katie Appledton Day http://www.flickr.com/photos/thelibrarianedge/1290929726/

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Disorientation by Payton Chung http://www.flickr.com/photos/paytonc/97741736//

Signage in the GSU Library by prettydaisies http://www.flickr.com/photos/prettydaisies/472518263/

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email
events & programs
furniture
interfaces
spaces
people
telephone
parking
website
shelving
catalogue
content
signage
you!

go on safari

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map it out

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3. Be child like

be child like

Child 1 by Tony Tran http://www.flickr.com/photos/thanh_tan/2903192937/

EVERY
DECISION
WE MAKE
AFFECTS HOW
PEOPLE v

EXPERIENCE
THE LIBRARY.
LET’S MAKE SURE
WE’RE CREATING
IMPROVEMENTS.

Birkenstock vs Manolo Blahnik vs Fluevog

Zaana Howard | QUT

@zaana | zaanahoward@gmail.com | zaanahoward

storify of presentation tweets at: http://sfy.co/aEA1m

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1. we need to talk about… designing better library experiences Zaana Howard | @zaana | QUT

2. we are already giving our users an experience…

3. by experience we don’t mean this…

4. Massages at Witches Falls Cottages by Witches Falls Cottages http://www.flickr.com/photos/witchesfallscottages/5798887144/

5. Skydive by dave.scriven http://www.flickr.com/photos/furious-angel/297586977/

6. experience starts…

7. The library entry corridor, Dartmouth College by Ciandiann http://www.flickr.com/photos/trucolorsfly/438067880/

8. Birkenstock vs Manolo Blahnik vs Fluevog Birkenstcok_Gizeh http://www.birkenstock.com.au/product_details/gizeh/04366/women/0 Manolo blahnik Fanaclo http://www.barneys.com/Manolo-Blahnik-Fanaclo/502462503,default,pd.html?cgid=women&index=32# Fluevog Bellevues Eleanor http://www.fluevog.com/code/?w%5B0%5D=gender%3Awomen&w%5B1%5D=attribute%3AHeel&pp=1&view=detail&p=9&colourID=3675

9. 4 principles

10. people ﬁrst

11. The old library ‘opac’ ny Katie Appledton Day http://www.flickr.com/photos/thelibrarianedge/1290929726/

12. Library sign by summer reader http://www.flickr.com/photos/summerreader/1012187983/

13. nail the simple stuff

14. Disorientation by Payton Chung http://www.flickr.com/photos/paytonc/97741736//

15. Signage in the GSU Library by prettydaisies http://www.flickr.com/photos/prettydaisies/472518263/

16. Signage soon to disappear by anthony librarian http://www.flickr.com/photos/anthonylibrarian/2663995753/

17. iteration not redesign

18. Iterate, don’t redesign by Matthew Redisma http://vimeo.com/52561335#

19. design holistically

20. email events & programs furniture interfaces spaces people telephone parking website shelving catalogue content signage you!

21. getting started

22. go on safari Lego Indiana Jones in Grass by Rob Young http://www.flickr.com/photos/rob-young/2809158854/

23. map it out Locals and tourists #4 (GTWA #3): Paris by Eric Fischer http://www.flickr.com/photos/walkingsf/4671584999/

24. 3. Be child like be child like Child 1 by Tony Tran http://www.flickr.com/photos/thanh_tan/2903192937/

25. EVERY DECISION WE MAKE AFFECTS HOW PEOPLE v EXPERIENCE THE LIBRARY. LET’S MAKE SURE WE’RE CREATING IMPROVEMENTS.

26. Birkenstock vs Manolo Blahnik vs Fluevog Zaana Howard | QUT @zaana | zaanahoward@gmail.com | zaanahoward storify of presentation tweets at: http://sfy.co/aEA1m Birkenstcok_Gizeh http://www.birkenstock.com.au/product_details/gizeh/04366/women/0 Manolo blahnik Fanaclo http://www.barneys.com/Manolo-Blahnik-Fanaclo/502462503,default,pd.html?cgid=women&index=32# Fluevog Bellevues Eleanor http://www.fluevog.com/code/?w%5B0%5D=gender%3Awomen&w%5B1%5D=attribute%3AHeel&pp=1&view=detail&p=9&colourID=3675

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