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Ziad Allan
Email : ziadallan@hotmail.com
Mobile: +962 799665669
EXPERIENCE
PROFESSIONAL BACKGROUND
Recognized as an expert and visionary in providing strategic business solutions to enterprise-wide technology
initiatives, with more than 30 years of experience in Information technology industry in many areas and
countries.
A highly experienced and innovative IT expert in the financial institutions, Islamic banking, healthcare and oil
and gas industries serving in Jordan, Oman, Saudi Arabia, Yemen, Sudan, Libya and Lebanon.
CONSULTING EXPERIENCE
 Excellent experience and knowledge of the techniques used by leading international consulting firms,
which initiated, planned and executed IT Bank’s projects.
 Excellent experience in banking systems – conventional and Islamic banks.
 Excellent experience in banking systems implementation - define, design, develop and deploy.
 Preparation and releasing of RFP
 Preparation of evaluation matrix
 Proposals evaluation, short listing, selection and final project assignment
 Participate in presales activities including demos, workshops, conferences and proposals.
 Updating core banking and e-solutions (Mobile banking, Internet banking, ATM switch and card
management).
 Utilizes a high degree of creativity and independence in developing and managing complex business
banking relationships.
 Work autonomously in making sound business decisions and exercises appropriate level of authority
commensurate with experience and responsibility.
 Act as a liaison between client area and technical organization by planning, conducting, and directing the
analysis of the most complex, strategic, corporate-wide business problems to be solved with automated
systems.
 Identifying, evaluating, and developing systems and procedures that are cost effective and meet
business requirements.
 Applies knowledge of industry trends and technology to drive organizational change and position for the
future.
 Participates in transforming strategic enterprise architecture and design principles into specific system
requirements and specifications.
 Recommends and initiates systems testing.
 Act as the highest-level internal consultant within technology and business groups by re-engineering
technical processes for greater efficiencies with significant impact to the business.
 Managing strategic Islamic banking and insurance projects by achieving wide customer and business
coverage.
 Define integration requirements among Islamic banking and insurance projects, back-end systems. As
well as managing Data Migration through understanding the source and target platforms, understanding
data models on both ends, establish migration business criteria, perform data cleansing, and generate
scripts for data retrieval and insertion.
 Writing Request for Proposal for outsourced projects.
 Vendor evaluation for outsourced projects, and managing outsourced teams.
 Responsible for developing Quality management plan and checklists to ensure that project activities and
deliverables are implemented according to client Project management methodology and quality
standards.
 Developing customer-focused business environment.
 Conducting workshops and Presentations for e- solutions, Islamic banking and insurance, clients.
 Gathering business requirements, assessment of the current business activities, and definition of
proposed business processes.
 Finding gabs between the current and proposed business processes and preparing Gap Analysis
Document.
 Monitor the implementer & vendors performance; and report their progress.

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 Review deliverables and facilitate specialized reviews.
 Hands-on consultation of new system implementation under customer different production areas.
IT RELATIONSHIP MANAGEMENT EXPERIENCE
 Act as the liaison between IT and the business to understand both business operational and
development needs
 Assist with the oversight and prioritization of IT projects,
 Ensure IT projects align with technology that best provides return on investment aligning to both the IT
and business strategies
 Represent IT within the Society’s business team’s by maintain a high degree of visibility within the
business and attending business meetings and appropriate management forums, providing a central
point of information for all related IT activities
 Represent the business needs and interests within IT, contributing to appropriate IT team, operational
and development meetings
 Maintain a detailed knowledge of the key business processes and systems employed by the business
 Maintain an up to date, detailed understanding of both Business and IT strategy
 Assist with the prioritization of projects, particularly using cost / benefit analysis to proactively managing
business demand
 Assist the Enterprise Architect develop the information technology architecture model by being able to
make objective recommendations regarding the relative fit of technology to business need
 Maintain a detailed understanding of IT both operational performance and progress of ongoing
development, playing a leading role in problem resolution
 Assist with the operational and commercial relationship management of third party suppliers
 Assist the business to form process and systems solutions are appropriate and adequate to satisfy both
tactical and strategic business needs
 Play a proactive role in Service Level Agreement negotiations
 Act as a project leader/manager, coordinating the work of both internal and external IT resources when
required.
BUSINESS DEVELOPMENT EXPERIENCE
 Develop new business relationships.
 Presenting our company to potential clients through direct communication in face to face meetings,
telephone calls and emails.
 Actively and successfully manage the sales process, lead generation, credentials pitch, asking
questions, solution pitch, negotiation and close.
 Possess drive, motivation and acute attention to detail in ensuring all sales opportunities to our company
are captured and explored.
 Create and be accountable for all client proposals, contracts and any further documentation, following
our company procedure.
 A thorough understanding of clients marketing objectives including their Return On Investment (ROI)
objectives.
 Responding to tenders and requests for information in a timely manner.
 Effectively interact with other departments including the account management and technical team.
 Ensuring that our company remains proactive and responsive to prospective clients
 Preparing business requirements, SLAs agreements, technical contracts, purchase orders and polices &
procedures
 Participate in presales activities including demos, workshops, conferences and proposals.
PROFOLIO AND PROJECT MANAGEMENT EXPERIENCE
 Monitoring and directing the implementation of goals, objectives, policies, procedures of consulting
projects.
 Monitoring and directing project management activities of all practice projects ensuring that relevant
policies and procedures are being followed, goals and objectives are met, and services and projects are
being accomplished efficiently and effectively.
 Prioritizing and allocating available program resources; reviewing and evaluating project and service
delivery, and making recommendation for and executes changes in operations to ensure maximum
effective service provision.
 Assisting in developing new program offerings and functional elements in cooperation with subject line
manager.
 Performing strategic planning and financial analysis to all projects, including assisting in preparation of
project budgets to include staffing and operational needs.
 Developing systems, tools and project management practices that ensure efficiency and proper resource
utilization.
 Supervising project document management to maintain records that provide for the proper monitoring
and evaluation of plans.

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 Overseeing client relationships management during project delivery and performing periodic visits and
written correspondence at key project millstones.
 Monitoring and evaluating progress of program objectives that affect the quality and level of services
provided, and preparing periodic performance reports to management
 Analyzing statistical data and reports to identify and determine causes of problems and developing
recommendations for improvement of organization's systems, procedures, project plan and resources.
 Project scope definition and planning, including business and technical requirements, 3rd party systems
integration, operational scope, assumptions and constraints
 Main project management duties: Project Charter, Resource planning, Risk management, Time
management, Cost Monitoring, Team leading in terms of tasks distribution, coordination and follow up,
reporting…
 Preparation of project baseline and releasing upon management approval
 Control project progress to avoid deviation and apply preventive/mitigation actions at early stage.
 responsible for project completion and lessons learned
 Manage project execution and closure process
 Managing stakeholder and their expectations
 Developing scope of work and project plans
 Holding review meetings to monitor progress of the projects/assignments as per schedule and ensuring
timely completion and delivery of the project to the client.
 Delivering and implementing the project as per scheduled deadlines; extending post-implementation,
maintenance and offshore support to the technical support team and client.
 Managing and leading team members; allocating resources among team members; guiding team
members during the project till final delivery.
 Handling people management, defining career development plan for associates, performing periodic
review, appraisal and recruitment for projects.
 Developing quality assurance SIT and UAT plans, schedules, baselines … etc
 Prepare and distribute information reports, such as status reports, progress reports and minutes of
meetings MOM to all the stakeholders.
 Explain team goals and objectives to assigned team members and assist team in organizing to
accomplish work.
 Ensure a common understanding and set expectations through communication to align the stakeholders
and team members.
 Help team members to achieve their tasks effectively and efficiently.
 Participate in developing project risks and project lessons learned.
 Ensure the project deliverables conform to quality standards established in the project quality plan and
obtain final the acceptance for the project.
 Define project scope to provide common understanding of the project among stakeholders
 Determining required resources and human required skills
 Preparing project reports and presenting to upper management
SOFTWARE DOVELOPEMENT AND IMPLEMENTATION EXPERIENCE
 Participate in SDLC execution and monitoring, excessive follow up with development center to assure
smooth implementation of customer requirements based on signed off SRS.
 Providing for the selection, training, professional development and work evaluation of the staff, and
making recommendations on hiring, termination, promotion and discipline as required
 Assist in building UAT plan and test cases, UAT execution and sign off
 Overseeing the problem solving process and end result, and helping team members with complex
issues.
 On-site training for customer end users on new system functionalities including hands-on practicing to
assure knowledge transfer.
 Suggest areas for improvement in internal processes along with possible solution.
 leading a team of 50+ banking and IT consultants with different nationalities and cultures and managing
quality assurance of banking solutions
 Working as senior IT architect and led the development of the IT applications architecture of bank ing
Systems.
 Coach, facilitate, solve work problems and participate in the work of the team.
 Supervising and maintaining the information technology comprehensive change management plan of the
banking systems, ERP and many other front office applications by communicating tasks, milestone
dates, and status and resource allocation.
 Coordinate delivery of development and production releases that meet quality assurance standards.
 Assist technical team in design and development tasks.
 Supervise the various phases of applications systems analysis, development, coordination,
implementation, and documentation ensuring that user applications and sub-system activities are
compatible with total system objectives.

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 Planning, organizing, administering, reviewing and evaluating the work of subordinates ensuring high
quality and continuous development.
 Reconciliation of conflicts within and between staff regarding resources, deadlines, and standards; and
the resolution of the most difficult computer and applications
IT MANAGEMENT EXPRIANCE
 Management of IT department:
- Defining software, hardware and network requirements
- Designing, testing, installing and monitoring new systems
- Analyzing problems and making recommendations
- Developing solutions and implementing new systems
- Achieve redundancy in critical functions
- Clearly define roles and responsibilities
- Transparently measure performance
- Lead people
 IT projects management:
- Deliver in time, within budget, with acceptable quality
- Plan
- Monitor
- Control
 Regular communication of IT status: IT projects and services
- Transparently communicate IT department activities status
- Communicate IT department performance
 Ensuring quality of IT services
- Define SLAs
- Measure quality
- Assess users satisfaction
 Collecting business requirements for IT and managing stakeholders expectations
- Understand what business really needs
- Propose solutions
 IT budget planning and control
- Plan IT expenses on detailed level
- Control IT expenses and adjust IS budget
 Implementation of standardized IT policies and procedures
- Develop and implement procedures based on the global policy manual
- Verify compliance with global policy manual
 Coordination of IT trainings
- Select right training
- Organize trainings in the effective way
 IT procurement and vendor management
- Select right products
- Select reliable vendors
- Get best prices
- Monitors offers on the market
 Securing business continuity and disaster recovery on IT side
- Assess risks in IT area
- Prepare disaster recovery and business continuity plans for IT
- Implement disaster recovery and business continuity plans
 Establishing appropriate information security
- Assess information security risks
- Develop & Implement information security procedures
AREAS OF EXPERIENCE
 IT Consulting
 Software development
 Project Management
 Applications implementation
 Outsourcing

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 Pre Sales and Marketing
INFORMATION TECHNOLOGY INDUSTR EXPERIENCE
 Banking
 Core Banking
 Mobile banking
 Internet banking
 ATM Switch and Card management
 Instant and central Card Production
 Business Process Management
 Insurance
 General Insurance (TaKaful)
 TPA
 Healthcare Management
 ERP
SECTORS
 Government
 Banks
 Oil and Gas
 Insurance
 HealthCare
COUNTRIES
 Jordan
 Oman
 Saudi Arabia
 United Arab Emirates
 Yemen
 Libya
 Lebanon
SKILLS.
COMMUNICATION/INTERPERSONAL SKILLS
 Excellent verbal & written communication skills and a high level of interpersonal skills to liaise effectively with a
wide range of people at a variety of levels internally & externally.
 Excellent negotiation and closing skills.
 Good understanding of all products and services, policies and procedures, and bank operations policies and
procedures .
 Ability to communicate complex problems in a non technical and simplified manner.
SELF-MANAGEMENT
 Well-developed negotiation skills, coupled with excellent planning and organizational skills and ability to manage
conflicting priorities effectively.
PROJECT MANAGEMENT
 Good track record of new system implementation and demonstrated ability to meet deadlines without
compromising attention to detail.
 Work closely with vendors/suppliers on resolving technical issues.
 Develop client relationships that ensure confidence in the solution delivery.
 Ensure implementing projects on time and within budget
 Assisting in scoping, planning and developing the project approach, plans and schedules with key project team
members
 Excellent work experience in project management - planning, execution, follow up and project closing.
 Excellent work experience in banking systems –Conventional and Islamic banks.
LEADERSHIP & TEAMWORK
 Demonstrated ability to lead and participate positively in a team without close supervision.
 Ability to work effectively in a team-oriented environment
 Willing to work in a fast paced dynamic environment
 Highly articulate, confident & persuasive team-builder, able to motivate & communicate to achieve
exceptional business performance

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INITAITIVE
 Demonstrated ability and willingness to take initiative and improve & enhance existing systems and procedures
 Well organized and able to work on own initiative
 Good interpersonal skills, able to influence and engender collaboration
COMPETENCIES
 Ability to work in cross-cultural settings, under own initiative and as part of a team.
 Ability to work under own initiative and as part of a team.
 Coaching
 Customer focus
 Subject matter expertise relevant to assigned business area
 Excellent communication and presentation skills in both Arabic and English.
 Excellent people skills, particularly in cross-cultural settings.
 Extensive understanding of international project management methodologies.
 Openness
 Organizational skills
 Report writing skills in both Arabic and English.
 Solid project management experience.
 Strong understanding of service oriented architecture, ability to develop technical solutions to complex problems.
 Team Building
 Time Management
 Work well under pressure and achieves deadlines
 Ability to effectively communicate business needs to the technology teams
 Attention to detail and excellent analytic skills
 Well organized and able to work on own initiative
 Good interpersonal skills, able to influence and engender collaboration
CAREER HISTORY
RISE Technology Consulting - Jordan
Chef Marketing Officer/
Business Development Director 4/20011 – Present
REACH Consulting Group - UAE/Jordan
Executive Manager 6/2007 – 3/2011
WAMAD Information Technology Services -Saudi Arabia
Program Manager/ IT Relationship Manager 7/2006 – 6/2007
FUTURE APLIED COMPUTER TECHNOLOGY (FACT) – Jordan
Software Development Manager/
IT Business Relationship Management 08/2004 – 06/2006
SABA ISLAMIC BANK -Yemen
Chef Information Officer 07/2001 – 6/2004
MITEC (Mediterranean Information Technology - Lebanon/Jordan
Executive Manager /IT banking Consulting Expert 08/2000 – 07/2001
Adaptive TechSoft (ATS) - Jordan/Saudi Arabia
Quality Assurance & Planning Manager/Project Manager 04/1995 – 07/2000
Jordan Islamic Bank - Jordan
Business/Systems Analyst 02/1988 – 03/1995
HMG Group - Jordan/UAE
Sr. Developer 07/1985 – 01/1988