This curriculum vitae is for Zanda-Lee Heuwel, who currently works as a Technical Assistant/Admin Clerk for the City of Cape Town's Solid Waste Management department. She has an N6 qualification in office administration from the College of Cape Town. Her duties in her current role include providing administrative support, customer service, data entry, and maintaining calendars and files. She has skills in communication, organization, and customer orientation.

1. CURRICULUM VITAE:
OF
ZANDA-LEE HEUWEL
PERSONAL DETAILS
First name: Zanda-lee
Last name: Heuwel
Address: 1 Don Street
Manenberg
7764
Contact Number: 0791041283
Telephone: 0214001760/0216370768
Email: hzandalee@gmail.com/Zanda-lee.Heuwel@capetown.gov.za
Gender: Female
Date of Birth: 26 April 1993
ID Number: 9304260128084
Marital Status: Single
Nationality: South African citizen
Languages: Afrikaans and English
SECONDARY EDUCATION
Name of Secondary School: Phoenix High School
Highest Grade Passed: 12
Year Passed: 2010
Subjects Passed: Afrikaans,English,Accounting,Math Literacy, Consumer Studies,
Business Studies,Life Orientation

2. TERTIARY EDUCATION
Training Institution: College of Cape Town
Course: Management Assistant
Qualification achieved: N4, N5 & N6
Subjects passed N4: Communication. OfficePractice,Computer Practice,Information
Processing,
Subjects passed N5: Communication,Office Practice,Computer Practice,Information
Processing
Subject passed N6: Communication,Office Practice,Information Processing,Public Relations
Course (Training): SAP Certificate(City of Cape Town)
Subjects/Modules: Stock Reservation
PurchaseRequisitions
Goods Receipt Notes (GRN)
Service Entry Sheet
C3 (Notification Creator)
SKILLS
Language abilities  Mother tongue: Afrikaans
 Can understand,speak, read and write English
Communication and
Listening skills:
 I have good communication skills.
 I find iteasy to engage with all walks of life.
 I am equally capablein Afrikaans or English.
 I have a capacity to understand difficultand or complex concepts or
ideas.
 I have an excellent memory, which allows me to accurately report back.
Personal and
Organisational skills
 I am comfortable with takinginformed decisions pertainingto my
personal lifeand career.
 Being detail-oriented and organized allows me to assess challenges
accurately.
Goal & Client
orientation
 I am determined, hard-workingand have a high personal drive.
 I have a passion and commitment to customer service excellence.
 I possess a strongwork ethic and integrity.
INTERESTS AND HOBBIES
 Reading
 Swimming
 Music
 Cooking
 Fashion

3. EMPLOYMENT HISTORY
Position Held: Technical Assistant/Admin Clerk (Internship)
Company Name: City of Cape Town
Department: Solid and WasteManagement (Policy and Strategy)
Dates Employed: 1 June 2015 to date (current employment)
Duties:
GENERAL MANAGER SUPPORT
 Maintain calendar and scheduling
 Screen calls, take messages, respond to inquiries and requests for information as directed.
 Maintain General Manager files and information flow including in box/out box, email, mail, etc.
 Research, filing, document preparation as directed.
ADMINISTRATION MANAGER SUPPORT
 Prepare, type, format and proofread a wide variety of documentation including board reports,
 Correspondence, memos, statistical charts, newsletters, forms, website content, etc.
 Understand and apply applicable policies and procedures, laws, regulations, and rules
 Maintain calendars including Google calendars, meeting calendars, and others as assigned;
 Organize and schedule meetings.
 Maintain office filing system including paper files/file cabinets, shared electronic files
 Maintain organization of policies and procedures; keep current documents available.
 Work with public.
CLERK OF THE BOARD SUPPORT
 Transcribe, prepare and format minutes for approval
 Assist with packet preparation and distribution
 Assist filing, track filing documents
 Manage public notice filing; maintain file
 Respond to public information requests as directed
OFFICE MANAGEMENT
 Operate and maintain a wide‐variety of office equipment including copiers, fax machines,
 scanners, computer
 Work with vendors and service providers to keep office systems functioning smoothly at all times
needed or directed.
CUSTOMER SERVICES
 Provide assistance to customer services personnel.
 Organize and schedule customer orders to an appropriate department. .
 Interact with customers to know their requirements and needs.
 Administers the Accreditation of WasteService Providers and Wastegenerators (Analyze applications,
filing of applications, typing of approvals, management of control sheets and posting of letters)
 Resolve conflicting and complex issues relating to customer services.
 Maintain and manage customer files and databases.

4. DATA CAPTURE
 prepare, compile and sort documents for data entry
 check source documents for accuracy
 obtain further information for incomplete documents
 enter data from source documents into prescribed computer database, files and forms
 transcribe information into required electronic format
 scan documents into document management systems or databases
 Check completed work for accuracy
 Store completed documents in designated locations
 respond to requests for information and access relevant files
 maintain own office equipment and stationery supplies
REFERENCES
Name:
Position held:
Company:
Email:
Telephone:
Cell phone:
Name:
Position Held:
Company:
Telephone:
 Mr EbrahimMohamed
 Principal Technician
 City of Cape Town ( Solid WasteManagement)
 Ebrahim.Mohamed@capetown.gov.za
 (021) 400 1142
 082 572 1733
 Mrs K Windell
 (Senior Lecturer)
 College Of Cape Town
 (021) 622 2053
Name:
Position held:
Company:
Email:
Telephone:
Cell phone
 Rosina Lesoetsa
 Head: Policy and Strategy
 City of Cape Town (Solid Waste)
 Rosina.Lesoetsa@capetown.gov.za
 (021) 400 1902
 0839872282