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#learningWithI
Larry Kim
CEO, MobileMonkey, Inc.
Digital Growth Unleashed,
October 17, 2018
@larrykim @convcon #DGU18
#learningWithI
A Few Random
Facts About
Larry
@convcon @larrykim #DGU18
Working on
Creating a
Facebook
Messenger
Marketing
Platform!
@convcon @larrykim #DGU18
Me
My 4-Year Old Kid
(#ppckid)
New Kid! Born
May 20th
Wife, Kay Lee,
(Heart Surgeon &
Mom!)
@convcon @larrykim #DGU18
#learningWithI
Slightly
Obsessed With
Unicorns
Make PPC
Magical
Again!
@convcon @larrykim #DGU18
#learningWithI
Founded WordStream in 2008
2008 Today
@convcon @larrykim #DGU18
#learningWithI@convcon @larrykim #DGU18
#learningWithI@convcon @larrykim #DGU18
#learningWithI
This Would
Have Been
Pretty
Embarrassing
Unicorn Fanatic
Exposed as
Donkey In
Disguise
@convcon @larrykim #DGU18
#learningWithI
7-Year Compound
Annual Growth
Rate 75%
Strong Financial Performance
$1,100,000
$3,300,000
$6,500,000
$10,000,000
$22,800,000
$32,000,000
$55,000,000
2011 2012 2013 2014 2015 2016 2018
WordStream Revenue Growth!
Estimated 2018
Revenues = 55M
EBITA = 16M
@convcon @larrykim #DGU18
#learningWithI
Assuming No Major Changes in Product or Target Market
How Do Marketers Double
Revenues Every Year?
(For +7 Years!!)
@convcon @larrykim #DGU18
Larry’s Secret to Unleashing Growth:
Finding The Next Big Channels (First Mover Advantage!)
@convcon @larrykim #DGU18
1
2
3
Don’t Get Fixated on a Marketing Channel!
2009-2010
AdWords & SEO/Blogging
Email Marketing
2011-2012
Infographics/PR Stunts
Facebook & Twitter (Organic)
2013-2014
Partner Marketing
Influencer Marketing
START/GO
(Donkey Land)
@convcon @larrykim #DGU18
5
4
6
“Explorers” Figure Out New
Channels, Leave Behind “Settlers”
2017-2018
Remarketing & RLSA
Medium (Publishing)
2015-2016
Facebook Ads
Twitter Ads
2019 & Beyond
Today’s
Presentation!
END/REPEAT
(Unicorn Land)
Example 1: I’m a
Top-10 Author on
Medium!
@convcon @larrykim #DGU18
Example 2:
15 Million Free Tweet
Impressions Per
Month
@conversionconf @larrykim #DGU18
#CMCa2z #learningWithI
Today’s Agenda
1. A Crazy Hack to
Defeat Machine
Learning (to Boost
PPC/SEO/Social)
2. Finding
Leverage in
Social Media in
an Era of Crappy
Organic Reach
3. Facebook
Messenger
Marketing &
Chat Blasting
@conversionconf @larrykim #DGU18
#learningWithI
Part 1: A Crazy
Hack To Defeat
Machine Learning
(To Boost SEO,
PPC, Social Media,
CRO, etc.)
@conversionconf @larrykim #DGU18
#learningWithI
97% of Your Marketing Efforts Go Nowhere:
My Blogging Efforts Last Year
I work hard on +300
blog last year but I
only found 8
Unicorns (2.6%). The
Rest Were Donkeys!
WHY?!
@conversionconf @larrykim #DGU18
#learningWithI
Machine Learning
Algos Reward
Unicorns & Punishes
Donkeys!
Facebook & Google Algorithms Have
Dramatically Changed How Traffic is
Distributed
@conversionconf @larrykim #DGU18
#learningWithI
The Future of Content
Marketing is Increasingly
Winner-Take-All. Time to
Adjust Content Strategy!
Traffic to the Top 10 Posts of the Month at Inc Magazine
@conversionconf @larrykim #DGU18
#learningWithI
Visibility on Social Media is
Increasingly Winner-Take-All!
What to do about it??
Number of Facebook Shares for the Top Articles
of the Year for Inc. Magazine in 2015 vs 2016
@conversionconf @larrykim #DGU18
#learningWithI
New Tactics!
Unicorn
Marketing!
Time to Find the Loopholes in the New Facebook &
Google Algorithms (Paid & Organic)
@conversionconf @larrykim #DGU18
#learningWithI
Donkeys vs. Unicorns
What’s the difference?
@conversionconf @larrykim #DGU18
#learningWithI
Post Engagement Rates for 129 Facebook Status
Updates for a Random Customer
Unicorn Social
Updates are +10x
More Engaging Than
Donkey Posts
@conversionconf @larrykim #DGU18
#learningWithI
A Small
Number of
Stories (10%)
Generate
Most of the
Traffic (+60%)
Typical Blog Traffic Distribution
@conversionconf @larrykim #DGU18
#learningWithI
Unicorns
(Your Top 3%)
Viral Hits
(Gangnam Style!)
VS
@conversionconf @larrykim #DGU18
#learningWithI
Finding the Unicorns Among The Donkeys
Spoiler Alert:
It’s the Click-Through-Rates!
@conversionconf @larrykim #DGU18
#learningWithI
The Key To AdWords Has Always Been About
User Engagement (Quality Score)
@conversionconf @larrykim #DGU18
#learningWithI
Quality Score (Dramatically) affects
your AdWords CPC
10 Discounted by 50.0%
9 Discounted by 44.2%
8 Discounted by 37.5%
7 Discounted by 28.6%
6 Discounted by 16.7%
5 Google benchmark
4 Increased by 25.0%
3 Increased by 67.3%
2 Increased by 150.0%
1 Increased by 400.0%
You Save
You Pay
@conversionconf @larrykim #DGU18
#learningWithI
Facebook & Twitter Ads:
Higher Engagement Rate = (Much) Lower Cost Per Engagement
Engagement Rate
Cost per engagement
$.005 $.02 $.03 $.08
68%
7%
21%
37%
$3.00
1%
@conversionconf @larrykim #DGU18
#learningWithI
Do Click Through Rates Impact Rankings? (Spoiler Alert: YES!)
What About Organic Search?
@conversionconf @larrykim #DGU18
#learningWithI
What’s A Good Click Through Rate for
Organic Search? (Spoiler Alert: It’s in Flux)
OrganicSearchClickThroughRate
High CTR Listings
Floating To Top
Positions
Low CTR Listings
Sinking To
Bottom of Page
Organic Search Position
@conversionconf @larrykim #DGU18
#learningWithI
What About
the Facebook
Newsfeed
Algo?
@conversionconf @larrykim #DGU18
#learningWithI
User Browses Feed
Newsfeed algorithm displays something it thinks
might be interesting to the user.
Did User
Engage
With
Content?
Great. Next Time I
See Updates Like
This, I’ll show it on
this users
newsfeed and for
others like
him/her.
Larry’s Greatly Simplified Facebook Newsfeed Algo*
*Note: Not Official Facebook Diagram.
Rats. Next Time I’ll
try different status
update for this
person and won’t
bother showing it
to people like
him/her.
@conversionconf @larrykim #DGU18
#learningWithI
Are They Related to Engagement Rates?
What About Conversion Rates?
@conversionconf @larrykim #DGU18
#learningWithI
Higher CTRs = Higher Conversion Rates
@conversionconf @larrykim #DGU18
#learningWithI
These Unicorns All Have High
Engagement in Common!
SEO
Unicorn
Paid/Organic
Social Unicorn
CRO
Unicorn
PPC
Unicorn
@conversionconf @larrykim #DGU18
#learningWithI
PPC, SEO & Social Media Employ
ML-Enabled Algos that Reward High
Engagement Content with Greater
Visibility.
Engagement Rates (e.g. CTR) =
‘Key Quality Metric’ of Unicorn
Marketing!
@conversionconf @larrykim #DGU18
#learningWithI
Donkey &
Unicorn
Detection
@conversionconf @larrykim #DGU18
#learningWithI
9 out of 10 marketers suffer from
Donkey Denial Syndrome*
@conversionconf @larrykim #DGU18
#learningWithI
Need an Objective Way to Discern Unicorns
vs. Non-Unicorn Campaigns
Spot The Unicorn
@conversionconf @larrykim #DGU18
#learningWithI
Larry’s Donkey Detector
Finds Unusually
High User
Engagement
Rates!
@conversionconf @larrykim #DGU18
#learningWithI
Larry’s Unicorn Detecting Pyramid Scheme
1. Produce and Audition
Lots of Campaigns
2. Measure User
Engagement Rates
3. Kill the Donkeys
4. Find The Unicorns and
Sound the Unicorn Alert!
@conversionconf @larrykim #DGU18
#learningWithI
What’s a Good
Engagement Rate?
@conversionconf @larrykim #DGU18
#learningWithI
High
Engagement
Unicorns
Low
Engagement
Donkeys
What’s the
Difference?
(Remember: It’s
Relative!)
@conversionconf @larrykim #DGU18
#learningWithI
Email Subject Line Open Rate
Can We Connect on Linkedin? 46.21%
44 Fabulous Tips for Facebook Advertising 30.25%
Wake up and smell Google’s Expanded Text Ads 26.75%
10 Easy Facebook Marketing Ideas 26.09%
Magic Facebook Marketing Tricks 25.29%
Are Facebook Ads Right For Your Business? 24.78%
PPC Account Structure in 6 Simple Steps [Free Guide] 20.76%
15 Inspiring Landing Page Ideas [Free Guide] 19.44%
3 Underused AdWords Features That’ll Blow Your Mind 12.35%
My Top Email Subject Lines Last Quarter
@conversionconf @larrykim #DGU18
#learningWithI
The Top 10% of Offers Convert
+5x Better Than Donkeys
Search Conversion Rate Distribution
Median: 2.35%
Top 25%: 5.31% and Above
Top 10%: 11.45%
and Above
SHAREOFALLACCOUNTS
SEARCH CONVERSION RATE. (WordStream Customer Data – Not Official Google Data)
@conversionconf @larrykim #DGU18
#learningWithI
Unicorn Marketing Power Law: 85% of the value
Comes from 5% of the Campaigns!
@conversionconf @larrykim #DGU18
#learningWithI
High Engagement
= Your Top ~3%
Content!
Focus on them
Because they do
WAY better in SEO,
PPC, Social Media,
and CRO than ever
before!
@conversionconf @larrykim #DGU18
#learningWithI
The Unicorn Alert … & Making Unicorn Babies
@conversionconf @larrykim #DGU18
#learningWithI@conversionconf @larrykim #DGU18
#learningWithI
FREE MARKETING CALENDAR
@conversionconf @larrykim #DGU18
#learningWithI
Content Treadmill
@conversionconf @larrykim #DGU18
#learningWithI
Sound The
Unicorn Alert!
@conversionconf @larrykim #DGU18
#learningWithI
… And
Make
Unicorn
Babies!
@conversionconf @larrykim #DGU18
#learningWithI
Example Unicorn
Baby #1: a
contributed
article on the
identical topic
@conversionconf @larrykim #DGU18
#learningWithI
Example
Unicorn Baby
#2: a follow-
up story
(explore topic
in greater
depth)
@conversionconf @larrykim #DGU18
#learningWithI@conversionconf @larrykim #DGU18
#learningWithI
Unicorn Baby Generates Nearly 100k Views
@conversionconf @larrykim #DGU18
#learningWithI
Unicorn
Infographicification™
& Videoification™
@conversionconf @larrykim #DGU18
#learningWithI@conversionconf @larrykim #DGU18
#learningWithI
Webinars & Conference Presentations
@conversionconf @larrykim #DGU18
#learningWithI@conversionconf @larrykim #DGU18
#learningWithI
Webinar Performance (# of Registrations)
Average Donkey: 674
Average Unicorn: 3323
5 Webinars Generated
71% of the Registrations
@conversionconf @larrykim #DGU18
#learningWithI
Boost Your
Unicorns With
Social Media
Ads & PPC
Advertising
@conversionconf @larrykim #DGU18
#learningWithI
Facebook Ads: High Relevance Score = Low Cost Per Click
1 penny
per click!
@conversionconf @larrykim #DGU18
#learningWithI
6 Cents
Per Click!
@conversionconf @larrykim #DGU18
#learningWithI
Unicorn Slush Fund Monthly PPC BudgetVS
@convcon @larrykim #DGU18
#CMCa2z @larrykim
Larry’s Unicorn
BRAND Hack for
Doubling or Tripling
Click Through Rates!
@conversionconf @larrykim #DGU18
#CMCa2z @larrykim
Click Through Rates of
New vs. Repeat Visitors
New Visitors
(LOW Brand Affinity)
Repeat Visitors
(HIGH Brand Affinity)
@conversionconf @larrykim #DGU18
#CMCa2z @larrykim
Brand Affinity DRAMATICALLY Impacts CTR (+2-3x!)
@convcon @larrykim #DGU18
#CMCa2z @larrykim
Brand Affinity DRAMATICALLY Impacts
CONVERSION RATES (+2-3x!)
@convcon @larrykim #DGU18
The Hack: Create &
Promote Content
*Outside* of Your
Niche (Connect to
Customers, Earlier!)
@convcon @larrykim #DGU18
Broadest Interest of
your Target Audience
(Which you can
credibly speak to –
Outside your niche)
Find the Biggest
Overlapping
Topic(s) – HOW?
What You Actually
Sell (Your Niche)
@convcon @larrykim #DGU18
Use Google
Analytics User
Explorer to Gain
Insights To
Determine Target
Market
@convcon @larrykim #DGU18
Upload Your
Customer List to
Facebook
Insights!
@convcon @larrykim #DGU18
Even Twitter
Has Audience
Insights!
@convcon @larrykim #DGU18
Create &
Advertise
Off-Topic
Content to
Build Brand
Biases (At
least 20% of
Resources!)
@convcon @larrykim #DGU18
How Content Marketing REALLY Works
STEP 1:
Demand Creation: Create & Promote Inspirational / Memorable
Content about Your Brand to your Target Market
STEP 2:
Bias Formation: People See Your Content, But Don’t Necessarily Take
Action Right Away.
STEP 3:
Harvest Demand: Later when the
Need Arises, People either:
Do a Branded Search
for Your Stuff
Do Un-Branded Search but
Biased Towards Clicking &
Buying From You.
@convcon @larrykim #DGU18
Better CTR -> More Clicks & Conversions.
-> Better Rankings.
-> Even more clicks and conversions.
Virtuous Cycle of Unicorn Land:
(Hint: Posting To Your FB Wall is
Probably a Waste of time)
@convcon @larrykim #DGU18
#learningWithI
Organic Reach on Social Media is Terrible
@convcon @larrykim #DGU18
#learningWithI
Facebook Groups are
Amazing!
@convcon @larrykim #DGU18
#learningWithI
Use Comment Bait to
Activate Your Group!
#learningWithI
Do Live Streams
to Your Group!
@convcon @larrykim #DGU18
LinkedIn “Broetry”
(Double Spaced Poems
about Work & Life on
LinkedIn)
= 850k Views
= 25.5k Website Visitors
Cost = 15 Minutes
@convcon @larrykim #DGU18
@convcon @larrykim #DGU18
@convcon @larrykim #DGU18
@convcon @larrykim #DGU18
#learningWithI@convcon @larrykim #DGU18
Messaging Apps have Surpassed Social Networks
Big 4 Social
Networking
Apps
Big 4
Messaging
Apps
Yet only 1% of businesses can automatically engage w/ customers via messaging!
@convcon @larrykim #DGU18
Facebook Messenger Users 1.3billion
April 2014
0.2 billion
Sept. 2017
1.3 billion
@convcon @larrykim #DGU18
@convcon @larrykim #DGU18
Email Marketing
5-10% Open Rates
FB Messenger Marketing 10-80x Better
Engagement vs. Email or FB News Feed
FB Messenger Blast
70-80% Open Rates
(Within first 60 minutes!)
FB News Feed
0-1% Organic Post Visibility
Vs.
#learningWithI
How Exactly Are *Marketers* Supposed to Use
FB Messenger & Chatbot Stuff?
OK Great. Now What?
@convcon @larrykim #DGU18
Think of Messaging as “The Next Email”!
Quick Surveys!
Registrations &
Reminders!
Segmentation & Drip
Campaigns!
@convcon @larrykim #DGU18
#learningWithI
Holy Grail of Facebook Messenger Marketing &
Growth Hack of The Next +5 Years = Chat Blasting!
@convcon @larrykim #DGU18
#learningWithI
With Chatbot Tools, You
Can Import Your FB Inbox
and Blast Everyone Who
Messaged Your FB Page.
HOW?
@convcon @larrykim #DGU18
First Create Some Content
To Chat-Blast To Your
Messenger Contact List
@convcon @larrykim #DGU18
#learningWithI
Then Chat-Blast Your Desired
Content to Your Chosen Audience!
(Kinda like Email Marketing…)
@convcon @larrykim #DGU18
Except That Messages
Are Distributed Via
Facebook Messenger
Push-Notifications!
And are More Engaging
Than Email!
@convcon @larrykim #DGU18
Example: I Blasted Neil
Patel a Blog Post w/
My Bot
And He
Read It!
@convcon @larrykim #DGU18
Is This Spam? Email vs. Chat Blasting
How do open and click-through-rates compare?
@convcon @larrykim #DGU18
3-10x read rates & 10-20x click rates
= ~60x More Engagement!
VS.
@convcon @larrykim #DGU18
Messaging Is
Fundamentally
Less Spammy +
More Engaging
Than Email!
Email Messaging
Spammers can’t
buy lists of
names?
Senders must
honor
unsubscribes?
Dynamic,
interactive
content?
@convcon @larrykim #DGU18
1. Chat Marketing
is like combining
an Email +
Website
Marketing
experience
2. How do you
make this??
@convcon @larrykim #DGU18
Most People Just Use
a Visual Chatbot
Builder Like
MobileMonkey!
@convcon @larrykim #DGU18
Static Image and
text widgets, as
viewed in
Messenger
@convcon @larrykim #DGU18
Multiple Choice
Question
Text Input
Question
@convcon @larrykim #DGU18
Asking
Questions and
Saving User
Responses
@convcon @larrykim #DGU18
By Asking Users
Questions, You Can
Segment Your
Audience So That …
@convcon @larrykim #DGU18
You Can Send Them
Down Different
“Messenger Funnels”
@convcon @larrykim #DGU18
You Can Also Define
Custom Audiences Based
on “Conversational
Criteria”.
Audience Preview
@convcon @larrykim #DGU18
So You Can Chat-Blast
Very Relevant Content
or Drip Campaigns.
(Note: This Chat-Blast
had a whopping 85%
Response Rate…)
@convcon @larrykim #DGU18
You Can Pre-Fill
Questions with Email
Addresses, Phone
Numbers & Addresses
@convcon @larrykim #DGU18
Adding AI to Your Chatbot Experience
No Buttons!
@convcon @larrykim #DGU18
Add a few Keyword
Triggers for your
Chat Pages
@convcon @larrykim #DGU18
The Chatbot AI
analyzes the
intent of the
user request.
Then Serves the
Correct Page
You’ve Previously
Created
@convcon @larrykim #DGU18
Tip: Periodically Review All
“Unanswered Questions”
and either create new
content or point those user
queries to existing content!
@convcon @larrykim #DGU18
#learningWithI
How to Chat Blast Like a
Master Blaster
@convcon @larrykim #DGU18
Front-Load Your Drip Campaigns!
@convcon @larrykim #DGU18
#1 Key To High Engagement: Psychological Hacks
@convcon @larrykim #DGU18
Psychological
Principal #1:
Consistency!
@convcon @larrykim #DGU18
Psychological
Marketing
Principal #2:
Reciprocal
Concessions!
@convcon @larrykim #DGU18
(How to get FB messenger subscribers!)
@convcon @larrykim #DGU18
#learningWithI
In the Olden Days of Marketing…
20 Years Ago…
Use SEO/PPC to Capture
Emails via Landing Pages
Emails Show
Up In
Customer
Inbox
@convcon @larrykim #DGU18
#learningWithI
5-7 Years Ago…
Get People To “Like”
Facebook Page
To Show Up in
News Feed
@convcon @larrykim #DGU18
#learningWithI
Today
Get People To
*Message* Your
Business
So You Can Send
them Chat Blasts!
@convcon @larrykim #DGU18
#learningWithI
Just Waiting for People To
Message Your Page Will Take
Forever…
@convcon @larrykim #DGU18
#learningWithI
Attach Auto-Responders
To Your Facebook Posts
(Respond to People Who
Comment)
TRY:
bit.ly/fb-post-guard
@convcon @larrykim #DGU18
#learningWithI
Add “Comment
Guards” & Boost Your
Most Engaging Posts
@convcon @larrykim #DGU18
#learningWithI
Ask Questions and Give
the Answer via
Messaging!
@convcon @larrykim #DGU18
#learningWithI
1. Choose Content To Send to Users
2. Specify Frequency Cap
3. Choosee Which Post To Apply To (Or ALL)
Setting Up a Comment Guard
@convcon @larrykim #DGU18
#learningWithI
“Send To Messenger
Button” To Replace
Landing Page Forms
@convcon @larrykim #DGU18
#learningWithI
Landing Pages vs. Send to Messenger Button
Vs.
@convcon @larrykim #DGU18
#learningWithI
How? Just Copy and
Paste This Code Into
Your Landing Page
@convcon @larrykim #DGU18
#learningWithI
Anyone Who Engages
With Your FB Website
Chat is Added to Your
Messenger Contact List
@convcon @larrykim #DGU18
#learningWithI
Instead of just
collecting
email
subscribers,
get
Messenger
Subscribers
Webinar Sign Up
Page!
@convcon @larrykim #DGU18
#learningWithI
Link to Your Bot (Via
Email or Web Pages)
TRY:
bit.ly/fb-blaster
@convcon @larrykim #DGU18
#learningWithI
Facebook Messenger Ads
@convcon @larrykim #DGU18
Facebook Ads used to
be Amazing! I spent the
last +5 years talking
about them!
@convcon @larrykim #DGU18
But Then Facebook Jacked Up the Prices…
@convcon @larrykim #DGU18
#learningWithI
CPMs Have
Gone from
$1 to +$100
in Last 6
Years.
@convcon @larrykim #DGU18
#learningWithI
So I Kissed Facebook
Ads Goodbye*
@convcon @larrykim #DGU18
#learningWithI
But… Now I
Use ”Send To
Messenger”
Ads, Which
Capture
Everyone’s
Contact Info.
@convcon @larrykim #DGU18
#learningWithI
“Send to
Messenger”
Facebook
Ads = 100%
Conversion
Rate*
@convcon @larrykim #DGU18
#learningWithI
Pay For Click on Ad
You get
Everyone’s
Contact Info +
Ability to do
Push
Notifications!!
Pay For Click On Ad
Old Way: Regular FB Ads
(2% conversion Rate)
New Way: FB Messenger Ads
(100% Conversion Rate)
Go to website
2% of
Visitors
Fill out form
@convcon @larrykim #DGU18
#learningWithI
Today I’m Getting Messenger Contacts
for $3-$5 (Despite +$100 CPMs) – Haven’t
Seen Prices This Low Since 2014…
@convcon @larrykim #DGU18
#CMCa2z #learningWithI
What Does it All
Mean?
Chatbot
Marketing?
@convcon @larrykim #DGU18
Chatbots = Powerful Top of Funnel
Marketing Tools for Lead Generation,
Marketing Automation, Lead
Qualification, Online Advertising, etc.
@convcon @larrykim #DGU18
Messaging = Preferred Mode of
Communication for an Entire Generation
@convcon @larrykim #DGU18
Coming Soon!
More Messaging APIs!
@convcon @larrykim #DGU18
#learningWithI
Summary: My Top 3
Growth Marketing
Hacks for 2019
@convcon @larrykim #DGU18
#CMCa2z #learningWithI
1. Raise Your CTRs
Hack Machine
Learning Algos for
Search, Social, Ads &
CRO.
2. Evolve Your Social
LinkedIn and
Groups still have
amazing reach.
3. Facebook Messenger
This is replacing email!
Larry’s Chatbot Marketing Hacks
@convcon @larrykim #DGU18
(First Mover Advantage!!)
@convcon @larrykim #DGU18
#learningWithI
THANK YOU
DIGITAL GROWTH
UNLEASHED!
Get Slides (Via Chat):
http://bit.ly/chatbot-
presentation
@convcon @larrykim #DGU18

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