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BECOMING A
STRATEGIC COMMUNICATIONS
ROCK STAR
Canadian Public Relations Society Webinar
February 19, 2014
top 3
challenges
communications
seen as
overhead
under recognition
of the value
ghettoization
5 skills of a
communications
rock star
driving
1
alignment
adopt a strategic
2
state of mind
3

outside-in
thinking
4

connect
the dots
ask questions
5
that count
Client Management Complaint Box
People don’t talk to each other
Everyone thinks they’re a communicator
Approval gridlock
Stop-and-go orders
Short timelines
Inconsistent policies
People who can’t/won’t articulate what they want
Lack of direct access to decision-makers
Brought on board at the end, not the beginning
Breaking the Frustration Trap

• Meet audiences where they are
• Be prepared
• Manage expectations
• Add value
• Ask good questions
Unleash Your Inner Consultant

•Trust

•Alignment

•Credibility
Becoming a Strategic Communications Rock Star - CPRS Webinar Caroline Kealey

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