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Leaders	
  in	
  Search	
  of	
  Followership	
  
	
  	
   By	
  Kenneth	
  Mikkelsen	
  
5	
  October	
  2012	
  
	
  
On	
   a	
   breezy	
   evening	
   of	
   November	
   4th	
   2008,	
   thousands	
   of	
   people	
   flocked	
   to	
   the	
   streets	
   of	
   downtown	
  
Chicago.	
  The	
  excitement	
  grew	
  as	
  the	
  crowds	
  made	
  their	
  way	
  down	
  Michigan	
  Avenue	
  and	
  its	
  neighbouring	
  
streets	
   towards	
   Grant	
   Park.	
   Finally,	
   after	
   nearly	
   two	
   years	
   of	
   intense	
   campaigning	
   in	
   primaries	
   and	
   the	
  
general	
  election,	
  people	
  would	
  learn	
  the	
  name	
  of	
  the	
  44th	
  president	
  of	
  America.	
  
Just	
  after	
  11	
  pm,	
  as	
  the	
  polls	
  closed	
  on	
  the	
  West	
  Coast,	
  Obama	
  was	
  named	
  the	
  winner	
  of	
  the	
  election	
  and	
  
caused	
   the	
   crowd	
   in	
   and	
   around	
   the	
   park	
   to	
   erupt	
   into	
   an	
   historic	
   moment	
   of	
   jubilation.	
   Everywhere,	
  
people	
   let	
   their	
   emotions	
   run	
   free	
   as	
   the	
   Blues	
   Brothers’	
   song,	
   “Sweet	
   Home	
   Chicago”,	
   rocked	
   the	
   air.	
  
Around	
  midnight,	
  the	
  newly	
  elected	
  president,	
  Barack	
  Obama	
  walked	
  onto	
  the	
  blue-­‐carpeted	
  stage	
  with	
  his	
  
wife,	
  Michelle,	
  and	
  their	
  daughters,	
  Malia	
  and	
  Sasha,	
  to	
  celebrate	
  the	
  victory.	
  
“It’s	
  been	
  a	
  long	
  time	
  coming,	
  but	
  tonight,	
  because	
  of	
  what	
  we	
  did	
  on	
  this	
  day,	
  in	
  this	
  election,	
  at	
  this	
  
defining	
  moment,	
  change	
  has	
  come	
  to	
  America,”	
  Obama	
  told	
  the	
  roaring	
  crowd	
  in	
  Grant	
  Park.	
  
Barack	
  Obama’s	
  remarkable	
  journey	
  to	
  the	
  White	
  House	
  and	
  his	
  role	
  as	
  the	
  world’s	
  most	
  powerful	
  leader	
  is	
  
a	
   central	
   story	
   in	
   a	
   recent	
   book,	
   The	
   End	
   of	
   Leadership,	
   by	
   Barbara	
   Kellerman,	
   professor	
   in	
   Public	
  
Leadership	
   at	
   Harvard	
   University’s	
   John	
   F.	
   Kennedy	
   School	
   of	
   Government,	
   and	
   an	
   esteemed	
   expert	
   on	
  
leadership	
  and	
  followership.	
  In	
  her	
  book,	
  Barbara	
  Kellerman	
  takes	
  a	
  critical	
  look	
  at	
  modern	
  leaders	
  and	
  why	
  
we	
  are	
  so	
  fascinated	
  by	
  them	
  and	
  often	
  blindly	
  pursue	
  the	
  idea	
  of	
  great	
  leaders.	
  
The	
  End	
  of	
  Leadership	
  challenges	
  a	
  widely	
  spread	
  perception	
  that	
  learning	
  about	
  and	
  copying	
  the	
  traits	
  and	
  
characteristics	
  of	
  a	
  few	
  good	
  men	
  and	
  women	
  is	
  a	
  fast	
  track	
  to	
  success.	
  Kellerman	
  urges	
  us	
  to	
  increasingly	
  
support	
  the	
  focus	
  on	
  individual	
  leaders’	
  personal	
  traits	
  with	
  a	
  broader	
  understanding	
  of	
  followership	
  and	
  
the	
  context	
  that	
  leaders	
  operate	
  within	
  when	
  we	
  develop	
  leaders.	
  
The	
  illusion	
  of	
  hero-­‐leaders	
  
When	
   Americans	
   rallied	
   to	
   support	
   Barack	
   Obama	
   during	
   the	
   2008	
   presidential	
   campaign,	
   it	
   reflected	
  
widespread	
  wishful	
  thinking	
  −	
  that	
  here	
  was	
  a	
  hero	
  of	
  our	
  times,	
  a	
  great	
  man	
  who	
  had	
  overcome	
  difficult	
  
odds	
  to	
  bring	
  about	
  change	
  and	
  to	
  cure	
  what	
  is	
  ailing	
  the	
  American	
  society;	
  a	
  human	
  incarnation	
  of	
  “the	
  
audacity	
  of	
  hope.”	
  But	
  according	
  to	
  Barbara	
  Kellerman,	
  reality	
  has	
  caught	
  up	
  with	
  Obama	
  and	
  his	
  followers.	
  
“We	
  looked	
  at	
  Obama	
  as	
  our	
  first	
  black	
  president,	
  a	
  different	
  kind	
  of	
  leader.	
  He	
  promised	
  change	
  and	
  we	
  
believed	
  in	
  it.	
  But	
  within	
  weeks,	
  months,	
  it	
  was	
  clear	
  that	
  this	
  presidency	
  would	
  be	
  quite	
  similar	
  to	
  other	
  
presidencies.	
  There	
  are	
  those	
  who	
  argue	
  that	
  we	
  are	
  hardwired	
  to	
  look	
  for	
  and	
  long	
  for	
  hero-­‐leaders.	
  If	
  you	
  
look	
  throughout	
  the	
  entire	
  course	
  of	
  human	
  history,	
  you	
  will	
  see	
  that	
  in	
  the	
  past,	
  much	
  more	
  than	
  the	
  
present,	
  we	
  have	
  had	
  individual	
  leaders,	
  whether	
  queens	
  and	
  kings,	
  whether	
  presidents	
  or	
  prime	
  ministers,	
  
who	
  are	
  much	
  more	
  powerful	
  and	
  authoritative	
  than	
  leaders	
  seem	
  to	
  be	
  now.	
  
But	
  leadership	
  changes	
  all	
  the	
  time.	
  It	
  is	
  not	
  now	
  what	
  it	
  was,	
  and	
  even	
  if	
  we	
  are	
  still	
  hardwired	
  to	
  look	
  or	
  
long	
  for	
  hero-­‐leaders,	
  the	
  evidence	
  certainly	
  is	
  that	
  there	
  are	
  so	
  few	
  and	
  far	
  between.	
  Every	
  time	
  a	
  person	
  
is	
  asked	
  who	
  their	
  favourite	
  leader	
  is,	
  the	
  person	
  that	
  comes	
  to	
  mind	
  is	
  invariable	
  for	
  a	
  decade	
  or	
  two	
  –	
  
Nelson	
  Mandela.	
  Now	
  why	
  does	
  everybody	
  name	
  Nelson	
  Mandela?	
  It	
  is	
  because	
  there	
  are	
  very	
  few	
  like	
  
him.	
   Very	
   few	
   in	
   the	
   21st	
   century	
   who	
   feel	
   they	
   can	
   be	
   called	
   hero-­‐leaders.	
   The	
   consequences	
   of	
   our	
  
longing	
  are	
  that	
  we	
  are	
  certain	
  or	
  doomed	
  to	
  be	
  disappointed,”	
  says	
  Barbara	
  Kellerman.	
  
In	
  the	
  19th	
  century,	
  The	
  Great	
  Man	
  Theory	
  of	
  Leadership	
  was	
  propounded	
  by	
  historian	
  Thomas	
  Carlyle,	
  
who	
  declared:	
  “The	
  history	
  of	
  the	
  world	
  is	
  but	
  the	
  biography	
  of	
  great	
  men.”	
  Nowadays,	
  the	
  appraisal	
  of	
  the	
  
great	
  man	
  doesn’t	
  resonate	
  well	
  with	
  reality.	
  Kellerman	
  states	
  that	
  humankind	
  writ	
  large	
  is	
  suffering	
  from	
  a	
  
crisis	
  of	
  confidence	
  in	
  those	
  who	
  are	
  charged	
  with	
  leading	
  wisely	
  and	
  well,	
  and	
  from	
  a	
  surfeit	
  of	
  mostly	
  
well-­‐intentioned,	
  but	
  in	
  the	
  end	
  false,	
  promises	
  made	
  by	
  those	
  who	
  were	
  supposed	
  to	
  make	
  things	
  better.	
  
“The	
  recession	
  has	
  likely	
  played	
  a	
  part	
  in	
  this	
  perception,	
  as	
  have	
  a	
  rash	
  of	
  recent	
  corporate	
  scandals.	
  Still,	
  
this	
  lack	
  of	
  confidence	
  in	
  corporate	
  leaders	
  is	
  part	
  of	
  a	
  broader	
  picture,	
  in	
  which	
  those	
  at	
  the	
  top	
  are	
  much	
  
less	
   trusted,	
   appreciated,	
   and	
   admired	
   than	
   previously.	
   The	
   situation	
   in	
   business	
   is	
   different	
   from	
   the	
  
situation	
  in	
  government.	
  In	
  government	
  we	
  have	
  leaders	
  who	
  are	
  perceived	
  by	
  and	
  large	
  as	
  unable	
  to	
  do	
  
what	
  they	
  are	
  supposed	
  to	
  do,	
  to	
  lead.	
  In	
  business	
  we	
  have	
  leaders	
  who	
  are	
  perceived	
  by	
  and	
  large	
  as	
  able	
  
to	
   do	
   what	
   they	
   are	
   supposed	
   to	
   do,	
   to	
   lead,	
   but	
   who	
   nevertheless	
   do	
   so	
   in	
   ways	
   that	
   disappoint	
   and	
  
dishearten,”	
  says	
  Barbara	
  Kellerman.	
  
As	
  a	
  result,	
  the	
  level	
  of	
  trust	
  in	
  and	
  approval	
  of	
  leaders	
  and	
  the	
  companies	
  they	
  represent	
  is	
  at	
  an	
  all-­‐time	
  
low.	
  In	
  2011,	
  a	
  Gallup	
  poll	
  confirmed	
  that	
  corporate	
  America	
  is	
  in	
  disrepute.	
  62	
  per	
  cent	
  of	
  Americans	
  want	
  
major	
  corporations	
  to	
  have	
  less	
  influence	
  in	
  the	
  future	
  than	
  they	
  do	
  at	
  present,	
  up	
  10	
  per	
  cent	
  from	
  a	
  
decade	
  earlier.	
  Additionally,	
  corporate	
  America	
  is	
  considered	
  to	
  be	
  too	
  powerful:	
  fully	
  67	
  per	
  cent	
  of	
  those	
  
polled	
  said	
  they	
  resented	
  the	
  influence	
  of	
  big	
  business.	
  
Leadership	
  is	
  an	
  equilateral	
  triangle	
  
In	
  1998,	
  Caroline	
  Alexander	
  published	
  a	
  remarkable	
  book,	
  The	
  Endurance:	
  Shackleton’s	
  Legendary	
  Antarctic	
  
Expedition.	
  The	
  book	
  tells	
  the	
  story	
  of	
  28	
  shipwrecked	
  sailors	
  and	
  their	
  heroic	
  survival	
  in	
  1914-­‐15.	
  The	
  men,	
  
led	
  by	
  polar	
  explorer	
  Sir	
  Ernest	
  Shackleton,	
  had	
  set	
  sail	
  from	
  Europe	
  in	
  August	
  1914,	
  just	
  days	
  before	
  the	
  
outbreak	
  of	
  the	
  First	
  World	
  War,	
  with	
  the	
  mission	
  of	
  becoming	
  the	
  first	
  expedition	
  to	
  cross	
  the	
  Antarctic.	
  In	
  
the	
  Weddell	
  Sea,	
  their	
  ship	
  was	
  trapped	
  in	
  the	
  drifting	
  pack	
  ice	
  and	
  left	
  the	
  expedition	
  stranded	
  on	
  an	
  ice	
  
floe.	
  Shackleton	
  eventually	
  ordered	
  everyone	
  into	
  the	
  open	
  lifeboats	
  and,	
  after	
  five	
  days,	
  the	
  crew	
  came	
  
upon	
   the	
   deserted	
   ice-­‐covered	
   Elephant	
   Island.	
   Here,	
   Shackleton	
   picked	
   six	
   men	
   to	
   cross	
   the	
   world’s	
  
stormiest	
  seas	
  in	
  an	
  attempt	
  to	
  reach	
  a	
  whaling	
  station	
  800	
  miles	
  away	
  on	
  the	
  island	
  of	
  South	
  Georgia.	
  
Two	
  weeks	
  later,	
  the	
  six	
  men	
  made	
  it	
  ashore.	
  Shackleton	
  and	
  two	
  of	
  his	
  men	
  then	
  crossed	
  a	
  mountain	
  
range	
  and,	
  after	
  36	
  hours,	
  made	
  it	
  to	
  the	
  whaling	
  station.	
  He	
  then	
  sent	
  a	
  boat	
  to	
  rescue	
  the	
  men	
  who	
  had	
  
stayed	
   behind	
   on	
   the	
   south	
   shore.	
   After	
   an	
   appeal	
   to	
   the	
   Chilean	
   government,	
   Shackleton	
   borrowed	
   a	
  
steam	
   ship	
   and	
   was	
   finally	
   able	
   to	
   rescue	
   the	
   22	
   remaining	
   men	
   on	
   Elephant	
   Island,	
   who	
   had	
   waited	
  
patiently	
  for	
  him	
  for	
  almost	
  five	
  months.	
  
Alexander’s	
  book	
  catapulted	
  the	
  mesmerising	
  story	
  to	
  a	
  larger	
  contemporary	
  audience.	
  Now,	
  more	
  than	
  a	
  
decade	
  later,	
  the	
  story	
  has	
  been	
  turned	
  into	
  a	
  stream	
  of	
  management	
  books	
  that	
  praise	
  Shackleton	
  as	
  a	
  
great	
  leader,	
  from	
  whom	
  you	
  can	
  learn	
  all	
  there	
  is	
  to	
  know	
  about	
  successful	
  leadership.	
  Today,	
  the	
  US	
  
Naval	
  Academy	
  cites	
  Shackleton	
  as	
  a	
  model	
  leader,	
  and	
  esteemed	
  business	
  schools	
  also	
  refer	
  to	
  his	
  merits	
  
in	
  their	
  leadership	
  curriculum.	
  
This	
  fixation	
  on	
  the	
  leader	
  by	
  the	
  leadership	
  industry	
  is	
  another	
  strong	
  point	
  in	
  Barbara	
  Kellerman’s	
  book.	
  
In	
   her	
   opinion,	
   the	
   industry	
   also	
   thrives	
   on	
   the	
   assumption	
   that	
   leadership	
   is	
   a	
   skill,	
   which	
   everyone	
  
everywhere	
   should	
   aspire	
   to	
   acquire;	
   that	
   all	
   sorts	
   of	
   people,	
   from	
   different	
   backgrounds,	
   and	
   with	
  
different	
  experiences	
  and	
  areas	
  of	
  expertise	
  can	
  acquire	
  leadership	
  skills.	
  And	
  that	
  it	
  can	
  be	
  learned	
  quickly	
  
and	
  easily—over	
  a	
  period	
  of	
  months,	
  or	
  even	
  a	
  weekend.	
  In	
  Kellerman’s	
  words,	
  being	
  a	
  leader	
  has	
  become	
  
a	
  mantra	
  and	
  yet	
  the	
  tireless	
  teachings	
  about	
  leadership	
  have	
  brought	
  us	
  no	
  closer	
  to	
  leadership	
  nirvana.	
  
“I	
  wish	
  that	
  my	
  own	
  industry	
  would	
  take	
  a	
  less	
  reductionist	
  approach	
  to	
  leadership	
  education.	
  If	
  you	
  are	
  
only	
  going	
  to	
  look	
  at	
  leaders	
  as	
  so	
  many	
  leadership	
  training	
  and	
  management	
  programs	
  do,	
  and	
  if	
  you	
  are	
  
going	
  to	
  ignore	
  followers	
  and	
  context,	
  you	
  are	
  unfortunately	
  going	
  to	
  miss	
  two	
  sides	
  of	
  what	
  I	
  consider	
  an	
  
equilateral	
  triangle,”	
  Barbara	
  Kellerman	
  emphasizes.	
  
	
  
The	
  leadership	
  industry	
  is	
  focusing	
  too	
  narrowly	
  on	
  the	
  individual	
  leader	
  and	
  less	
  on	
  the	
  context	
  and	
  
followership,	
  because	
  it	
  is	
  easily	
  marketable	
  to	
  busy	
  executives	
  with	
  short	
  attention	
  spans.	
  
	
  It	
  is	
  a	
  logic	
  that	
  speaks	
  directly	
  to	
  some	
  of	
  our	
  deepest	
  and	
  most	
  primitive	
  human	
  needs.”	
  
	
  
	
  
“Even	
  if	
  the	
  leadership	
  industry	
  is	
  now	
  global,	
  it	
  originates	
  from	
  the	
  US	
  and	
  it	
  is	
  very	
  much	
  in	
  keeping	
  with	
  
the	
   American	
   how-­‐to	
   mentality.	
   We	
   Americans	
   tend	
   to	
   believe	
   that	
   we	
   can	
   learn	
   how	
   to	
   do	
   almost	
  
anything,	
  whether	
  it	
  is	
  swimming	
  or	
  playing	
  the	
  piano	
  or	
  becoming	
  a	
  leader.	
  That	
  is	
  part	
  of	
  our	
  culture.	
  
There	
  is	
  also	
  the	
  presumption	
  that	
  being	
  a	
  leader	
  −in	
  sharp	
  contrast	
  to	
  being	
  a	
  follower	
  −is	
  good	
  in	
  and	
  by	
  
itself.	
   It	
   is	
   considered	
   a	
   path	
   to	
   having	
   power,	
   authority	
   and	
   influence,	
   and,	
   usually,	
   money.	
   And	
   it	
   is	
  
considered	
   a	
   path	
   to	
   personal	
   and	
   professional	
   fulfilment	
   as	
   well	
   as	
   to	
   goal	
   achievement,”	
   Barbara	
  
Kellerman	
  tells.	
  
It	
  is	
  interesting	
  to	
  look	
  at	
  why	
  Shackleton	
  excelled	
  during	
  the	
  expedition	
  in	
  1914-­‐15	
  in	
  connection	
  with	
  
Barbara	
  Kellerman’s	
  equilateral	
  triangle	
  where	
  the	
  leader,	
  the	
  followers,	
  and	
  the	
  context	
  each	
  play	
  their	
  
part.	
  When	
  the	
  context	
  changed	
  from	
  a	
  mission	
  of	
  exploration	
  to	
  a	
  mission	
  of	
  survival,	
  Shackleton	
  managed	
  
to	
  reinvent	
  the	
  team’s	
  goals	
  and	
  he	
  improvised,	
  adapted	
  and	
  used	
  every	
  resource	
  at	
  hand	
  to	
  achieve	
  it.	
  He	
  
also	
  earned	
  and	
  was	
  granted	
  the	
  respect	
  of	
  his	
  fellow	
  crewmembers	
  by	
  leading	
  as	
  an	
  example	
  and	
  showing	
  
them	
  loyalty	
  and	
  obligation,	
  for	
  instance	
  by	
  climbing	
  the	
  mountains	
  on	
  South	
  Georgia	
  to	
  reach	
  the	
  whaling	
  
station.	
  Last	
  but	
  not	
  least	
  he	
  had	
  faith	
  in	
  himself	
  and	
  his	
  abilities.	
  But	
  does	
  this	
  qualify	
  him	
  to	
  be	
  proclaimed	
  
as	
  one	
  of	
  the	
  greatest	
  leaders	
  in	
  history?	
  
The	
  truth	
  is	
  that	
  there	
  is	
  another	
  side	
  to	
  the	
  story	
  that	
  is	
  often	
  left	
  out.	
  After	
  his	
  return	
  to	
  England	
  in	
  1917,	
  
Shackleton	
  started	
  several	
  ill-­‐fated	
  business	
  ventures.	
  Among	
  them	
  were	
  a	
  tobacco	
  company,	
  a	
  collector	
  
stamp	
  printing	
  business	
  and	
  a	
  Hungarian	
  mining	
  company.	
  Each	
  of	
  them	
  failed,	
  and	
  in	
  the	
  end	
  he	
  died	
  
heavily	
  in	
  debt.	
  It	
  is	
  fair	
  to	
  say	
  that	
  Shackleton	
  was	
  a	
  successful	
  leader	
  of	
  one	
  of	
  the	
  most	
  difficult	
  missions	
  
in	
  human	
  history,	
  but	
  the	
  truth	
  is	
  also	
  that	
  he	
  had	
  difficulty	
  replicating	
  it	
  in	
  other	
  aspects	
  of	
  his	
  life	
  when	
  he	
  
faced	
  a	
  new	
  situation	
  and	
  was	
  not	
  surrounded	
  by	
  the	
  27	
  followers	
  from	
  the	
  expedition	
  to	
  Antarctica.	
  
	
  
A	
  shifting	
  power	
  balance	
  
As	
  the	
  financial	
  crisis	
  continues	
  to	
  influence	
  most	
  of	
  the	
  world,	
  there	
  is	
  a	
  growing	
  concern	
  about	
  the	
  lack	
  of	
  
responsible	
  leadership.	
  But	
  is	
  it	
  in	
  reality	
  also	
  a	
  crisis	
  of	
  followership?	
  A	
  cultural	
  evolution	
  and	
  technological	
  
revolution	
   have	
   shifted	
   the	
   balance	
   of	
   power	
   between	
   leaders	
   and	
   followers	
   over	
   time	
   −	
   with	
   leaders	
  
becoming	
   weaker	
   and	
   followers	
   stronger.	
   Barbara	
   Kellerman	
   argues	
   that	
   it	
   makes	
   leading	
   even	
   more	
  
difficult	
   −	
   not	
   only	
   because	
   we	
   have	
   too	
   many	
   bad	
   leaders,	
   but	
   also	
   because	
   we	
   have	
   too	
   many	
   bad	
  
followers.	
   In	
   the	
   United	
   States	
   many	
   people	
   don’t	
   vote	
   at	
   all,	
   or	
   vote	
   along	
   strict	
   or	
   even	
   extreme	
  
ideological	
   lines,	
   which	
   makes	
   it	
   difficult	
   for	
   political	
   leaders	
   to	
   do	
   what	
   they	
   must−	
   to	
   collaborate	
   to	
  
compromise.	
  
“Bad	
   followers	
   come	
   in	
   all	
   different	
   varieties.	
   Sometimes	
   they	
   are	
   bad	
   because	
   they	
   stand	
   by	
   and	
   do	
  
absolutely	
  nothing.	
  Particularly	
  when	
  it	
  comes	
  to	
  pocketbook	
  issues	
  and	
  understanding	
  that	
  if	
  they	
  want	
  to	
  
receive	
  these	
  benefits,	
  these	
  benefits	
  actually	
  need	
  to	
  be	
  paid	
  for.	
  So	
  how	
  do	
  you	
  pay	
  for	
  them?	
  Among	
  
other	
  things,	
  it	
  can	
  be	
  solved	
  by	
  paying	
  higher	
  taxes	
  and	
  increasing	
  the	
  age	
  at	
  which	
  you	
  start	
  receiving	
  
benefits.	
  But	
  these	
  things	
  are	
  politically	
  very	
  difficult,	
  and	
  I	
  am	
  always	
  reminded	
  of	
  the	
  case	
  of	
  Sarkozy	
  in	
  
2010.	
  He	
  wanted	
  to	
  raise	
  the	
  retirement	
  age	
  from	
  60	
  to	
  62,	
  and	
  two	
  million	
  French	
  people	
  took	
  to	
  the	
  
streets	
  to	
  protest.	
  Now	
  is	
  that	
  good	
  followership?	
  Not	
  particularly;	
  at	
  least	
  not	
  in	
  my	
  book,”	
  says	
  Barbara	
  
Kellerman.	
  
A	
  digital	
  revolution	
  
In	
   just	
   15	
   years	
   the	
   Internet	
   has	
   profoundly	
   impacted	
   the	
   relations	
   between	
   leaders	
   and	
   followers.	
  
Especially	
  the	
  emergence	
  of	
  social	
  media	
  has	
  made	
  information	
  instant	
  and	
  available	
  to	
  nearly	
  everyone	
  
everywhere	
  –	
  with	
  serious	
  implications.	
  WikiLeaks,	
  the	
  Arab	
  Spring	
  and	
  the	
  rise	
  of	
  the	
  Occupy	
  Wall	
  Street	
  
movement	
  are	
  just	
  some	
  of	
  the	
  more	
  recent	
  events	
  where	
  the	
  engagement	
  in	
  collective	
  conversation	
  and	
  
dissemination	
  of	
  information	
  has	
  shifted	
  the	
  balance	
  of	
  power.	
  Facebook,	
  Twitter	
  and	
  YouTube	
  have	
  in	
  
other	
   words	
   become	
   powerful	
   weapons	
   in	
   the	
   hands	
   of	
   dissatisfied	
   voters,	
   employees	
   and	
   customers	
  
around	
  the	
  world.	
  The	
  development	
  also	
  signifies	
  an	
  important	
  generational	
  gap	
  between	
  the	
  young	
  tech-­‐
savvy	
   generation	
   and,	
   in	
   most	
   cases,	
   those	
   who	
   are	
   a	
   generation	
   or	
   two	
   older	
   and	
   act	
   in	
   leadership	
  
positions.	
  
As	
  recently	
  as	
  late	
  2010,	
  64	
  per	
  cent	
  of	
  American	
  CEOs	
  were	
  not	
  using	
  social	
  media	
  of	
  any	
  kind	
  for	
  the	
  
purpose	
  of	
  connecting	
  with	
  their	
  boards,	
  employees	
  and	
  customers.	
  According	
  to	
  Barbara	
  Kellerman,	
  they	
  
are	
   missing	
   out	
   on	
   a	
   considerable	
   advantage	
   and	
   wasting	
   an	
   opportunity	
   to	
   lead	
   and	
   manage	
   in	
  
cyberspace.	
  
“This	
  is	
  not	
  to	
  say	
  that	
  CEOs	
  don’t	
  reach	
  out—they	
  do.	
  But	
  the	
  large	
  majority	
  of	
  them	
  continue	
  to	
  do	
  so	
  in	
  
ways	
  that	
  are	
  decidedly	
  old-­‐fashioned,	
  by	
  being	
  quoted	
  in	
  the	
  news	
  or	
  by	
  speaking	
  directly	
  to	
  different	
  
audiences	
  at	
  different	
  events.	
  This	
  leaves	
  only	
  about	
  a	
  third	
  of	
  CEOs	
  who	
  engage	
  with	
  their	
  stakeholders,	
  
their	
   followers,	
   by	
   employing	
   technologies	
   such	
   as	
   their	
   own	
   corporate	
   websites,	
   podcasts,	
   blogs,	
   or	
  
YouTube	
  channels,	
  or	
  through	
  social	
  networks	
  such	
  as	
  Facebook,	
  Twitter	
  and	
  LinkedIn,”	
  Barbara	
  Kellerman	
  
explains.	
  
The	
  new	
  social	
  contract	
  
On	
  March	
  14th	
  2012,	
  Greg	
  Smith	
  handed	
  in	
  his	
  resignation	
  after	
  almost	
  12	
  years	
  of	
  service.	
  It	
  was	
  an	
  act	
  
that	
  must	
  have	
  caused	
  his	
  bosses	
  at	
  Goldman	
  Sachs’	
  headquarters	
  in	
  New	
  York	
  to	
  choke	
  on	
  their	
  coffee	
  as	
  
they	
   sat	
   down	
   to	
   read	
   the	
   morning	
   newspaper.	
   In	
   the	
   opinion	
   section	
   of	
   The	
   New	
   York	
   Times,	
   his	
  
resignation	
   was	
   delivered	
   in	
   the	
   shape	
   of	
   a	
   frank	
   column.	
   Mr.	
   Smith,	
   who	
   was	
   the	
   head	
   of	
   Goldman’s	
  
United	
   States	
   equity	
   derivatives	
   business	
   in	
   Europe,	
   the	
   Middle	
   East	
   and	
   Africa,	
   claimed	
   that	
   clients’	
  
interests	
  were	
  side-­‐lined	
  in	
  how	
  the	
  firm	
  operated	
  and	
  thought	
  about	
  making	
  money.	
  According	
  to	
  Mr.	
  
Smith,	
  leadership	
  in	
  the	
  firm	
  used	
  to	
  be	
  about	
  ideas,	
  setting	
  an	
  example	
  and	
  doing	
  the	
  right	
  thing.	
  But	
  
something	
   went	
   wrong	
   along	
   the	
   way.	
   And	
   the	
   now	
   former	
   employee	
   blamed	
   this	
   cultural	
   change	
  
personally	
  on	
  Goldman	
  Sachs’	
  CEO,	
  Lloyd	
  C.	
  Blankfein	
  and	
  its	
  president,	
  Gary	
  D.	
  Cohn.	
  
The	
  incident	
  shows	
  how	
  the	
  life	
  of	
  leaders	
  is	
  more	
  and	
  more	
  exposed.	
  But,	
  according	
  to	
  Barbara	
  Kellerman,	
  
it	
  is	
  also	
  a	
  manifestation	
  of	
  a	
  changing	
  social	
  contract	
  between	
  leaders	
  and	
  followers.	
  
“We	
  presume	
  that	
  people	
  get	
  elected	
  president	
  or	
  prime	
  minister,	
  or	
  for	
  that	
  matter	
  mayor,	
  because	
  they	
  
deserve	
   to,	
   because	
   their	
   capacities	
   attest	
   to	
   the	
   legitimacy	
   of	
   their	
   claims	
   to	
   power,	
   authority,	
   and	
  
influence.	
  And,	
  similarly,	
  we	
  presume	
  that	
  people	
  are	
  selected	
  to	
  be	
  chief	
  executive	
  officer	
  based	
  on	
  their	
  
excellence,	
  a	
  professional	
  history	
  that	
  testifies	
  to	
  their	
  superiority	
  as	
  leaders	
  and	
  managers.	
  But	
  when	
  the	
  
contract	
  between	
  leaders	
  and	
  followers	
  is	
  based	
  on	
  merit,	
  as	
  opposed	
  to	
  self-­‐interest,	
  the	
  game	
  changes.	
  
That	
  is,	
  if	
  merit	
  is	
  perceived	
  to	
  be	
  lacking,	
  either	
  because	
  the	
  leader	
  is	
  seen	
  as	
  being	
  in	
  some	
  serious	
  way	
  
corrupt,	
  or	
  because	
  the	
  leader	
  is	
  seen	
  as	
  being	
  in	
  some	
  serious	
  way	
  inept,	
  the	
  contract	
  is	
  weakened	
  or	
  even	
  
abrogated	
  altogether.	
  Again,	
  we	
  go	
  along	
  with	
  our	
  leaders	
  and	
  managers,	
  particularly	
  in	
  the	
  workplace,	
  for	
  
any	
  number	
  of	
  self-­‐interested	
  reasons,	
  including	
  the	
  benefits	
  of	
  material	
  reward	
  and	
  the	
  fear	
  of	
  personal	
  or	
  
professional	
   punishment.	
   But	
   the	
   best	
   reason,	
   certainly	
   the	
   ideal	
   reason,	
   to	
   follow,	
   is	
   that	
   we	
   want	
   to	
  
follow	
  −	
  because	
  we	
  genuinely	
  believe	
  in	
  the	
  integrity	
  and	
  competence	
  of	
  those	
  with	
  power,	
  authority	
  and	
  
influence.	
  Small	
  wonder,	
  then,	
  that	
  when	
  merit	
  matters	
  most,	
  and	
  when	
  merit	
  is	
  viewed	
  as	
  meagre	
  or	
  even	
  
absent	
  altogether,	
  disappointment	
  and	
  disillusionment	
  set	
  in,”	
  says	
  Barbara	
  Kellerman.	
  
	
  
“A	
  good	
  leader	
  must	
  be	
  ethical	
  and	
  a	
  good	
  leader	
  must	
  be	
  effective.”	
  
	
  
	
  
Tarred	
  and	
  feathered	
  
Maintaining	
  privacy	
  as	
  a	
  leader	
  is	
  harder	
  than	
  ever	
  with	
  smartphones	
  present	
  on	
  every	
  street	
  corner	
  and	
  
24/7	
  publication	
  channels	
  like	
  Twitter	
  and	
  YouTube.	
  In	
  this	
  day	
  and	
  age,	
  followers	
  feel	
  entitled	
  to	
  pry	
  into	
  
their	
  leaders’	
  private	
  lives	
  −	
  and	
  to	
  hold	
  them	
  accountable	
  for	
  what	
  they	
  do.	
  As	
  the	
  culture	
  changes	
  and	
  
technology	
  along	
  with	
  it,	
  followers	
  today	
  are	
  familiar	
  with	
  the	
  flaws	
  of	
  leaders,	
  with	
  the	
  foibles	
  of	
  leaders,	
  
as	
  they	
  never	
  were	
  before.	
  Chief	
  executives’	
  every	
  move	
  is	
  scrutinised,	
  analysed	
  and	
  criticised,	
  not	
  only	
  
what	
  they	
  do	
  in	
  the	
  present,	
  but	
  also	
  what	
  they	
  did	
  in	
  the	
  past.	
  
“Barack	
   Obama,	
   for	
   example,	
   has	
   been	
   looked	
   at	
   every	
   which	
   way:	
   where	
   he	
   was	
   born;	
   what	
   was	
   the	
  
impact	
  on	
  him	
  of	
  his	
  black	
  African	
  father	
  and	
  his	
  white	
  American	
  mother;	
  what	
  is	
  the	
  nature	
  of	
  his	
  faith	
  and	
  
of	
  his	
  marriage;	
  how	
  does	
  his	
  mind	
  work	
  and	
  what	
  motivates	
  him;	
  what	
  is	
  his	
  core	
  character	
  and	
  is	
  he	
  
introverted	
  or	
  extroverted;	
  what	
  is	
  the	
  nature	
  of	
  his	
  leadership	
  style;	
  and	
  what,	
  given	
  everything	
  we	
  know	
  
about	
  him,	
  will	
  he	
  do	
  next?	
  This	
  brings	
  us	
  to	
  the	
  leader’s	
  position.	
  Whether	
  president	
  or	
  prime	
  minister,	
  
chancellor	
  or	
  royal,	
  senator	
  or	
  mayor,	
  the	
  office	
  at	
  the	
  top	
  has	
  been	
  diminished	
  −	
  and	
  is	
  unlikely	
  ever	
  to	
  be	
  
restored	
  to	
  its	
  former	
  glory,”	
  says	
  Barbara	
  Kellerman.	
  
It	
  seems	
  like	
  the	
  more	
  we	
  know	
  about	
  how	
  leaders	
  lead	
  and	
  managers	
  manage,	
  the	
  more	
  they	
  tend	
  to	
  
shrink.	
  What	
  this	
  familiarity	
  has	
  bred,	
  according	
  to	
  Barbara	
  Kellerman,	
  is	
  contempt.	
  
”CEOs	
  of	
  large	
  publicly	
  held	
  companies,	
  will	
  increasingly	
  come	
  under	
  the	
  same	
  kind	
  of	
  pressure	
  as	
  political	
  
leaders.	
  They	
  already	
  are.	
  The	
  tenure	
  of	
  corporate	
  leaders	
  is	
  shorter	
  than	
  it	
  used	
  to	
  be.	
  The	
  number	
  of	
  
corporate	
  shareholder	
  activism	
  is	
  going	
  up	
  and	
  in	
  my	
  view	
  it	
  is	
  not	
  much	
  longer	
  before	
  shareholders	
  will	
  be	
  
able	
  and	
  will	
  make	
  use	
  of	
  the	
  technology	
  for	
  connecting	
  and	
  for	
  voting	
  against.	
  We	
  have	
  already	
  seen	
  this	
  
with	
  increasing	
  frequency,	
  whether	
  it	
  is	
  voting	
  against	
  pay	
  raises	
  for	
  CEOs	
  or	
  decisions	
  CEOs	
  would	
  like	
  to	
  
make.	
  Both	
  blogs	
  and	
  shareholder	
  activists	
  will	
  be	
  more	
  difficult	
  for	
  CEOs	
  to	
  deal	
  with	
  in	
  the	
  future	
  than	
  
they	
  have	
  been	
  in	
  the	
  past,”	
  says	
  Barbara	
  Kellerman.	
  
In	
  2011,	
  the	
  German	
  Minister	
  of	
  Defence,	
  Karl-­‐Theodor	
  zu	
  Guttenberg,	
  one	
  of	
  the	
  country’s	
  most	
  popular	
  
politicians	
   and	
   widely	
   regarded	
   a	
   potential	
   future	
   chancellor,	
   was	
   forced	
   to	
   withdraw	
   from	
   politics.	
   His	
  
downfall	
  was	
  caused	
  by	
  a	
  persistent	
  group	
  of	
  online	
  activists	
  that	
  proved	
  he	
  had	
  plagiarised	
  large	
  parts	
  of	
  
his	
  four-­‐hundred-­‐page	
  doctoral	
  thesis.	
  The	
  online	
  campaign	
  against	
  him	
  was	
  so	
  relentless	
  that	
  he	
  finally	
  
withdrew	
  from	
  public	
  life.	
  
Lessons	
  for	
  leaders	
  
When	
   King	
   Juan	
   Carlos	
   of	
   Spain	
   broke	
   his	
   hip	
   on	
   the	
   way	
   to	
   the	
   bathroom	
   in	
   a	
   luxury	
   safari	
   camp	
   in	
  
Botswana	
  earlier	
  this	
  year,	
  he,	
  too,	
  was	
  taught	
  a	
  lesson	
  in	
  modern	
  leadership.	
  The	
  accident	
  revealed	
  that	
  
the	
  King	
  was	
  in	
  Africa	
  to	
  hunt	
  elephants	
  during	
  one	
  of	
  the	
  worst	
  crises	
  in	
  Spain’s	
  history.	
  When	
  this	
  became	
  
known	
  to	
  the	
  general	
  public,	
  it	
  caused	
  a	
  previously	
  unheard-­‐of	
  public	
  outcry	
  in	
  Spain.	
  The	
  King	
  was	
  openly	
  
criticised	
   for	
   setting	
   a	
   bad	
   example	
   and	
   for	
   being	
   insensitive	
   to	
   both	
   the	
   endangered	
   animal	
   and	
   the	
  
economic	
  situation	
  in	
  the	
  country.	
  In	
  the	
  end,	
  the	
  King	
  finally	
  did	
  apologise	
  for	
  his	
  actions.	
  
The	
  End	
  of	
  Leadership	
  is	
  packed	
  with	
  examples	
  of	
  leaders	
  who	
  have	
  not	
  understood	
  how	
  the	
  recent	
  years’	
  
cultural	
  and	
  technological	
  changes	
  impact	
  their	
  profession.	
  In	
  her	
  book,	
  Barbara	
  Kellerman	
  refrains	
  from	
  
providing	
  a	
  ready-­‐made	
  recipe	
  for	
  how	
  to	
  develop	
  better	
  leaders,	
  but	
  she	
  suggests	
  that	
  we	
  take	
  a	
  stroll	
  
back	
  in	
  time	
  when,	
  in	
  many	
  ways,	
  leadership	
  was	
  taken	
  much	
  more	
  seriously	
  than	
  now	
  and	
  where	
  mastery	
  
thereof	
  was	
  perceived	
  to	
  be	
  a	
  journey	
  of	
  lifelong	
  learning.	
  Two	
  of	
  the	
  world’s	
  leading	
  thinkers,	
  Confucius	
  
and	
  Plato,	
  were	
  both	
  strong	
  advocates	
  of	
  this	
  viewpoint.	
  
According	
  to	
  Confucius,	
  the	
  ideal	
  leader	
  was	
  a	
  role	
  model	
  and	
  a	
  gentleman	
  worth	
  emulating	
  and	
  following,	
  
because	
   he	
   was	
   older,	
   wiser	
   and	
   more	
   farsighted.	
   Whereas	
   Plato’s	
   ideal	
   education	
   would,	
   in	
   effect,	
   be	
  
lifelong	
   and	
   deeply	
   rooted	
   in	
   a	
   range	
   of	
   topics,	
   most	
   of	
   them	
   not	
   in	
   any	
   obvious	
   way	
   connected	
   to	
  
leadership	
  as	
  we	
  perceive	
  it,	
  including	
  literature,	
  music,	
  basic	
  and	
  advanced	
  mathematics,	
  philosophy	
  and	
  
metaphysics,	
  physical	
  exercise,	
  and	
  experience	
  in	
  both	
  the	
  civil	
  service	
  and	
  military.	
  
“If	
  we	
  are	
  talking	
  about	
  growing	
  people	
  who,	
  whether	
  in	
  the	
  economic,	
  political,	
  religious	
  or	
  educational	
  
realm,	
  have	
  a	
  broader	
  approach	
  to	
  the	
  common	
  good,	
  then	
  we	
  need	
  to	
  re-­‐examine	
  the	
  way	
  we	
  are	
  raising	
  
or	
  educating	
  leaders	
  and	
  even	
  followers.	
  Plato’s	
  idea	
  of	
  how	
  you	
  grow	
  a	
  leader	
  is	
  not	
  exactly	
  by	
  taking	
  
leadership	
  courses,	
  from	
  one	
  semester	
  to	
  one	
  weekend	
  or	
  two	
  months.	
  I	
  am	
  not	
  saying	
  that	
  we	
  have	
  to	
  
adapt	
  it	
  precisely,	
  but	
  I	
  think	
  there	
  are	
  some	
  valuable	
  lessons	
  to	
  be	
  learned.	
  It	
  was	
  a	
  far	
  longer	
  process,	
  a	
  
much	
   richer	
   process.	
   He	
   believed	
   that	
   in	
   order	
   to	
   grow	
   leaders,	
   it	
   was	
   years	
   of	
   learning,	
   years	
   of	
  
experience,	
  different	
  kinds	
  of	
  experiences	
  in	
  everything	
  from	
  music	
  to	
  math	
  –	
  he	
  believed	
  in	
  the	
  broadest	
  
possible	
  approach.	
  
And	
  so	
  did	
  several	
  of	
  the	
  great	
  leader	
  thinkers	
  who	
  go	
  back	
  in	
  many	
  cases,	
  hundreds	
  and	
  in	
  some	
  cases	
  
thousands	
  of	
  years.	
  It	
  is	
  the	
  contemporaneous	
  type	
  of	
  leadership	
  industry	
  that	
  has	
  assumed	
  without	
  any	
  
other	
  evidence	
  whatsoever,	
  that	
  leadership	
  can	
  be	
  taught	
  to	
  many	
  people	
  simultaneously,	
  a	
  large	
  class	
  of	
  
people,	
  and	
  that	
  it	
  can	
  be	
  taught	
  in	
  a	
  very	
  short	
  period	
  of	
  time,	
  and	
  those	
  are	
  the	
  assumptions	
  that	
  I	
  very	
  
much	
  question,”	
  Barbara	
  Kellerman	
  finishes.	
  
	
  About	
  Barbara	
  Kellerman	
  
	
  
Barbara	
  Kellerman	
  is	
  the	
  James	
  MacGregor	
  Burns	
  Lecturer	
  in	
  Public	
  Leadership	
  at	
  Harvard	
  University’s	
  John	
  
F.	
  Kennedy	
  School	
  of	
  Government.	
  She	
  was	
  the	
  Founding	
  Executive	
  Director	
  of	
  the	
  Kennedy	
  School’s	
  Center	
  
for	
   Public	
   Leadership,	
   from	
   2000	
   to	
   2003;	
   and	
   from	
   2003	
   to	
   2006	
   she	
   served	
   as	
   the	
   Center’s	
   Research	
  
Director.	
  She	
  also	
  served	
  as	
  Dean	
  of	
  Graduate	
  Studies	
  and	
  Research	
  at	
  Fairleigh	
  Dickinson,	
  and	
  as	
  Director	
  
of	
   the	
   Center	
   for	
   the	
   Advanced	
   Study	
   of	
   Leadership	
   at	
   the	
   Academy	
   of	
   Leadership	
   at	
   the	
   University	
   of	
  
Maryland.	
  
Kellerman	
   was	
   cofounder	
   of	
   the	
   International	
   Leadership	
   Association	
   (ILA),	
   and	
   is	
   author	
   and	
   editor	
   of	
  
many	
  books,	
  among	
  others:	
  Bad	
  Leadership	
  (2004);	
  Followership	
  (2008);	
  Women	
  and	
  Leadership	
  (co-­‐edited	
  
in	
  2008	
  with	
  Deborah	
  Rhode);	
  Essential	
  Selections	
  on	
  Power,	
  Authority,	
  and	
  Influence	
  (2010);	
  and	
  The	
  End	
  
of	
  Leadership	
  (2012).	
  
Visit	
  Barbara	
  Kellerman’s	
  personal	
  blog.	
  
Barbara	
  Kellerman	
  discusses	
  some	
  of	
  the	
  core	
  topics	
  of	
  her	
  book	
  in	
  this	
  video.	
  
Get	
  inspirered	
  from	
  this	
  video	
  entitled:	
  Leadership	
  from	
  a	
  dancing	
  guy.	
  

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Leaders in search of followership by Kenneth Mikkelsen

  • 1. Leaders  in  Search  of  Followership       By  Kenneth  Mikkelsen   5  October  2012     On   a   breezy   evening   of   November   4th   2008,   thousands   of   people   flocked   to   the   streets   of   downtown   Chicago.  The  excitement  grew  as  the  crowds  made  their  way  down  Michigan  Avenue  and  its  neighbouring   streets   towards   Grant   Park.   Finally,   after   nearly   two   years   of   intense   campaigning   in   primaries   and   the   general  election,  people  would  learn  the  name  of  the  44th  president  of  America.   Just  after  11  pm,  as  the  polls  closed  on  the  West  Coast,  Obama  was  named  the  winner  of  the  election  and   caused   the   crowd   in   and   around   the   park   to   erupt   into   an   historic   moment   of   jubilation.   Everywhere,   people   let   their   emotions   run   free   as   the   Blues   Brothers’   song,   “Sweet   Home   Chicago”,   rocked   the   air.   Around  midnight,  the  newly  elected  president,  Barack  Obama  walked  onto  the  blue-­‐carpeted  stage  with  his   wife,  Michelle,  and  their  daughters,  Malia  and  Sasha,  to  celebrate  the  victory.   “It’s  been  a  long  time  coming,  but  tonight,  because  of  what  we  did  on  this  day,  in  this  election,  at  this   defining  moment,  change  has  come  to  America,”  Obama  told  the  roaring  crowd  in  Grant  Park.   Barack  Obama’s  remarkable  journey  to  the  White  House  and  his  role  as  the  world’s  most  powerful  leader  is   a   central   story   in   a   recent   book,   The   End   of   Leadership,   by   Barbara   Kellerman,   professor   in   Public   Leadership   at   Harvard   University’s   John   F.   Kennedy   School   of   Government,   and   an   esteemed   expert   on   leadership  and  followership.  In  her  book,  Barbara  Kellerman  takes  a  critical  look  at  modern  leaders  and  why   we  are  so  fascinated  by  them  and  often  blindly  pursue  the  idea  of  great  leaders.   The  End  of  Leadership  challenges  a  widely  spread  perception  that  learning  about  and  copying  the  traits  and   characteristics  of  a  few  good  men  and  women  is  a  fast  track  to  success.  Kellerman  urges  us  to  increasingly   support  the  focus  on  individual  leaders’  personal  traits  with  a  broader  understanding  of  followership  and   the  context  that  leaders  operate  within  when  we  develop  leaders.   The  illusion  of  hero-­‐leaders   When   Americans   rallied   to   support   Barack   Obama   during   the   2008   presidential   campaign,   it   reflected   widespread  wishful  thinking  −  that  here  was  a  hero  of  our  times,  a  great  man  who  had  overcome  difficult   odds  to  bring  about  change  and  to  cure  what  is  ailing  the  American  society;  a  human  incarnation  of  “the   audacity  of  hope.”  But  according  to  Barbara  Kellerman,  reality  has  caught  up  with  Obama  and  his  followers.   “We  looked  at  Obama  as  our  first  black  president,  a  different  kind  of  leader.  He  promised  change  and  we   believed  in  it.  But  within  weeks,  months,  it  was  clear  that  this  presidency  would  be  quite  similar  to  other   presidencies.  There  are  those  who  argue  that  we  are  hardwired  to  look  for  and  long  for  hero-­‐leaders.  If  you   look  throughout  the  entire  course  of  human  history,  you  will  see  that  in  the  past,  much  more  than  the   present,  we  have  had  individual  leaders,  whether  queens  and  kings,  whether  presidents  or  prime  ministers,   who  are  much  more  powerful  and  authoritative  than  leaders  seem  to  be  now.  
  • 2. But  leadership  changes  all  the  time.  It  is  not  now  what  it  was,  and  even  if  we  are  still  hardwired  to  look  or   long  for  hero-­‐leaders,  the  evidence  certainly  is  that  there  are  so  few  and  far  between.  Every  time  a  person   is  asked  who  their  favourite  leader  is,  the  person  that  comes  to  mind  is  invariable  for  a  decade  or  two  –   Nelson  Mandela.  Now  why  does  everybody  name  Nelson  Mandela?  It  is  because  there  are  very  few  like   him.   Very   few   in   the   21st   century   who   feel   they   can   be   called   hero-­‐leaders.   The   consequences   of   our   longing  are  that  we  are  certain  or  doomed  to  be  disappointed,”  says  Barbara  Kellerman.   In  the  19th  century,  The  Great  Man  Theory  of  Leadership  was  propounded  by  historian  Thomas  Carlyle,   who  declared:  “The  history  of  the  world  is  but  the  biography  of  great  men.”  Nowadays,  the  appraisal  of  the   great  man  doesn’t  resonate  well  with  reality.  Kellerman  states  that  humankind  writ  large  is  suffering  from  a   crisis  of  confidence  in  those  who  are  charged  with  leading  wisely  and  well,  and  from  a  surfeit  of  mostly   well-­‐intentioned,  but  in  the  end  false,  promises  made  by  those  who  were  supposed  to  make  things  better.   “The  recession  has  likely  played  a  part  in  this  perception,  as  have  a  rash  of  recent  corporate  scandals.  Still,   this  lack  of  confidence  in  corporate  leaders  is  part  of  a  broader  picture,  in  which  those  at  the  top  are  much   less   trusted,   appreciated,   and   admired   than   previously.   The   situation   in   business   is   different   from   the   situation  in  government.  In  government  we  have  leaders  who  are  perceived  by  and  large  as  unable  to  do   what  they  are  supposed  to  do,  to  lead.  In  business  we  have  leaders  who  are  perceived  by  and  large  as  able   to   do   what   they   are   supposed   to   do,   to   lead,   but   who   nevertheless   do   so   in   ways   that   disappoint   and   dishearten,”  says  Barbara  Kellerman.   As  a  result,  the  level  of  trust  in  and  approval  of  leaders  and  the  companies  they  represent  is  at  an  all-­‐time   low.  In  2011,  a  Gallup  poll  confirmed  that  corporate  America  is  in  disrepute.  62  per  cent  of  Americans  want   major  corporations  to  have  less  influence  in  the  future  than  they  do  at  present,  up  10  per  cent  from  a   decade  earlier.  Additionally,  corporate  America  is  considered  to  be  too  powerful:  fully  67  per  cent  of  those   polled  said  they  resented  the  influence  of  big  business.   Leadership  is  an  equilateral  triangle   In  1998,  Caroline  Alexander  published  a  remarkable  book,  The  Endurance:  Shackleton’s  Legendary  Antarctic   Expedition.  The  book  tells  the  story  of  28  shipwrecked  sailors  and  their  heroic  survival  in  1914-­‐15.  The  men,   led  by  polar  explorer  Sir  Ernest  Shackleton,  had  set  sail  from  Europe  in  August  1914,  just  days  before  the   outbreak  of  the  First  World  War,  with  the  mission  of  becoming  the  first  expedition  to  cross  the  Antarctic.  In   the  Weddell  Sea,  their  ship  was  trapped  in  the  drifting  pack  ice  and  left  the  expedition  stranded  on  an  ice   floe.  Shackleton  eventually  ordered  everyone  into  the  open  lifeboats  and,  after  five  days,  the  crew  came   upon   the   deserted   ice-­‐covered   Elephant   Island.   Here,   Shackleton   picked   six   men   to   cross   the   world’s   stormiest  seas  in  an  attempt  to  reach  a  whaling  station  800  miles  away  on  the  island  of  South  Georgia.   Two  weeks  later,  the  six  men  made  it  ashore.  Shackleton  and  two  of  his  men  then  crossed  a  mountain   range  and,  after  36  hours,  made  it  to  the  whaling  station.  He  then  sent  a  boat  to  rescue  the  men  who  had   stayed   behind   on   the   south   shore.   After   an   appeal   to   the   Chilean   government,   Shackleton   borrowed   a   steam   ship   and   was   finally   able   to   rescue   the   22   remaining   men   on   Elephant   Island,   who   had   waited   patiently  for  him  for  almost  five  months.   Alexander’s  book  catapulted  the  mesmerising  story  to  a  larger  contemporary  audience.  Now,  more  than  a   decade  later,  the  story  has  been  turned  into  a  stream  of  management  books  that  praise  Shackleton  as  a   great  leader,  from  whom  you  can  learn  all  there  is  to  know  about  successful  leadership.  Today,  the  US  
  • 3. Naval  Academy  cites  Shackleton  as  a  model  leader,  and  esteemed  business  schools  also  refer  to  his  merits   in  their  leadership  curriculum.   This  fixation  on  the  leader  by  the  leadership  industry  is  another  strong  point  in  Barbara  Kellerman’s  book.   In   her   opinion,   the   industry   also   thrives   on   the   assumption   that   leadership   is   a   skill,   which   everyone   everywhere   should   aspire   to   acquire;   that   all   sorts   of   people,   from   different   backgrounds,   and   with   different  experiences  and  areas  of  expertise  can  acquire  leadership  skills.  And  that  it  can  be  learned  quickly   and  easily—over  a  period  of  months,  or  even  a  weekend.  In  Kellerman’s  words,  being  a  leader  has  become   a  mantra  and  yet  the  tireless  teachings  about  leadership  have  brought  us  no  closer  to  leadership  nirvana.   “I  wish  that  my  own  industry  would  take  a  less  reductionist  approach  to  leadership  education.  If  you  are   only  going  to  look  at  leaders  as  so  many  leadership  training  and  management  programs  do,  and  if  you  are   going  to  ignore  followers  and  context,  you  are  unfortunately  going  to  miss  two  sides  of  what  I  consider  an   equilateral  triangle,”  Barbara  Kellerman  emphasizes.     The  leadership  industry  is  focusing  too  narrowly  on  the  individual  leader  and  less  on  the  context  and   followership,  because  it  is  easily  marketable  to  busy  executives  with  short  attention  spans.    It  is  a  logic  that  speaks  directly  to  some  of  our  deepest  and  most  primitive  human  needs.”       “Even  if  the  leadership  industry  is  now  global,  it  originates  from  the  US  and  it  is  very  much  in  keeping  with   the   American   how-­‐to   mentality.   We   Americans   tend   to   believe   that   we   can   learn   how   to   do   almost   anything,  whether  it  is  swimming  or  playing  the  piano  or  becoming  a  leader.  That  is  part  of  our  culture.   There  is  also  the  presumption  that  being  a  leader  −in  sharp  contrast  to  being  a  follower  −is  good  in  and  by   itself.   It   is   considered   a   path   to   having   power,   authority   and   influence,   and,   usually,   money.   And   it   is   considered   a   path   to   personal   and   professional   fulfilment   as   well   as   to   goal   achievement,”   Barbara   Kellerman  tells.   It  is  interesting  to  look  at  why  Shackleton  excelled  during  the  expedition  in  1914-­‐15  in  connection  with   Barbara  Kellerman’s  equilateral  triangle  where  the  leader,  the  followers,  and  the  context  each  play  their   part.  When  the  context  changed  from  a  mission  of  exploration  to  a  mission  of  survival,  Shackleton  managed   to  reinvent  the  team’s  goals  and  he  improvised,  adapted  and  used  every  resource  at  hand  to  achieve  it.  He   also  earned  and  was  granted  the  respect  of  his  fellow  crewmembers  by  leading  as  an  example  and  showing   them  loyalty  and  obligation,  for  instance  by  climbing  the  mountains  on  South  Georgia  to  reach  the  whaling   station.  Last  but  not  least  he  had  faith  in  himself  and  his  abilities.  But  does  this  qualify  him  to  be  proclaimed   as  one  of  the  greatest  leaders  in  history?   The  truth  is  that  there  is  another  side  to  the  story  that  is  often  left  out.  After  his  return  to  England  in  1917,   Shackleton  started  several  ill-­‐fated  business  ventures.  Among  them  were  a  tobacco  company,  a  collector   stamp  printing  business  and  a  Hungarian  mining  company.  Each  of  them  failed,  and  in  the  end  he  died   heavily  in  debt.  It  is  fair  to  say  that  Shackleton  was  a  successful  leader  of  one  of  the  most  difficult  missions   in  human  history,  but  the  truth  is  also  that  he  had  difficulty  replicating  it  in  other  aspects  of  his  life  when  he   faced  a  new  situation  and  was  not  surrounded  by  the  27  followers  from  the  expedition  to  Antarctica.    
  • 4. A  shifting  power  balance   As  the  financial  crisis  continues  to  influence  most  of  the  world,  there  is  a  growing  concern  about  the  lack  of   responsible  leadership.  But  is  it  in  reality  also  a  crisis  of  followership?  A  cultural  evolution  and  technological   revolution   have   shifted   the   balance   of   power   between   leaders   and   followers   over   time   −   with   leaders   becoming   weaker   and   followers   stronger.   Barbara   Kellerman   argues   that   it   makes   leading   even   more   difficult   −   not   only   because   we   have   too   many   bad   leaders,   but   also   because   we   have   too   many   bad   followers.   In   the   United   States   many   people   don’t   vote   at   all,   or   vote   along   strict   or   even   extreme   ideological   lines,   which   makes   it   difficult   for   political   leaders   to   do   what   they   must−   to   collaborate   to   compromise.   “Bad   followers   come   in   all   different   varieties.   Sometimes   they   are   bad   because   they   stand   by   and   do   absolutely  nothing.  Particularly  when  it  comes  to  pocketbook  issues  and  understanding  that  if  they  want  to   receive  these  benefits,  these  benefits  actually  need  to  be  paid  for.  So  how  do  you  pay  for  them?  Among   other  things,  it  can  be  solved  by  paying  higher  taxes  and  increasing  the  age  at  which  you  start  receiving   benefits.  But  these  things  are  politically  very  difficult,  and  I  am  always  reminded  of  the  case  of  Sarkozy  in   2010.  He  wanted  to  raise  the  retirement  age  from  60  to  62,  and  two  million  French  people  took  to  the   streets  to  protest.  Now  is  that  good  followership?  Not  particularly;  at  least  not  in  my  book,”  says  Barbara   Kellerman.   A  digital  revolution   In   just   15   years   the   Internet   has   profoundly   impacted   the   relations   between   leaders   and   followers.   Especially  the  emergence  of  social  media  has  made  information  instant  and  available  to  nearly  everyone   everywhere  –  with  serious  implications.  WikiLeaks,  the  Arab  Spring  and  the  rise  of  the  Occupy  Wall  Street   movement  are  just  some  of  the  more  recent  events  where  the  engagement  in  collective  conversation  and   dissemination  of  information  has  shifted  the  balance  of  power.  Facebook,  Twitter  and  YouTube  have  in   other   words   become   powerful   weapons   in   the   hands   of   dissatisfied   voters,   employees   and   customers   around  the  world.  The  development  also  signifies  an  important  generational  gap  between  the  young  tech-­‐ savvy   generation   and,   in   most   cases,   those   who   are   a   generation   or   two   older   and   act   in   leadership   positions.   As  recently  as  late  2010,  64  per  cent  of  American  CEOs  were  not  using  social  media  of  any  kind  for  the   purpose  of  connecting  with  their  boards,  employees  and  customers.  According  to  Barbara  Kellerman,  they   are   missing   out   on   a   considerable   advantage   and   wasting   an   opportunity   to   lead   and   manage   in   cyberspace.   “This  is  not  to  say  that  CEOs  don’t  reach  out—they  do.  But  the  large  majority  of  them  continue  to  do  so  in   ways  that  are  decidedly  old-­‐fashioned,  by  being  quoted  in  the  news  or  by  speaking  directly  to  different   audiences  at  different  events.  This  leaves  only  about  a  third  of  CEOs  who  engage  with  their  stakeholders,   their   followers,   by   employing   technologies   such   as   their   own   corporate   websites,   podcasts,   blogs,   or   YouTube  channels,  or  through  social  networks  such  as  Facebook,  Twitter  and  LinkedIn,”  Barbara  Kellerman   explains.   The  new  social  contract   On  March  14th  2012,  Greg  Smith  handed  in  his  resignation  after  almost  12  years  of  service.  It  was  an  act   that  must  have  caused  his  bosses  at  Goldman  Sachs’  headquarters  in  New  York  to  choke  on  their  coffee  as   they   sat   down   to   read   the   morning   newspaper.   In   the   opinion   section   of   The   New   York   Times,   his  
  • 5. resignation   was   delivered   in   the   shape   of   a   frank   column.   Mr.   Smith,   who   was   the   head   of   Goldman’s   United   States   equity   derivatives   business   in   Europe,   the   Middle   East   and   Africa,   claimed   that   clients’   interests  were  side-­‐lined  in  how  the  firm  operated  and  thought  about  making  money.  According  to  Mr.   Smith,  leadership  in  the  firm  used  to  be  about  ideas,  setting  an  example  and  doing  the  right  thing.  But   something   went   wrong   along   the   way.   And   the   now   former   employee   blamed   this   cultural   change   personally  on  Goldman  Sachs’  CEO,  Lloyd  C.  Blankfein  and  its  president,  Gary  D.  Cohn.   The  incident  shows  how  the  life  of  leaders  is  more  and  more  exposed.  But,  according  to  Barbara  Kellerman,   it  is  also  a  manifestation  of  a  changing  social  contract  between  leaders  and  followers.   “We  presume  that  people  get  elected  president  or  prime  minister,  or  for  that  matter  mayor,  because  they   deserve   to,   because   their   capacities   attest   to   the   legitimacy   of   their   claims   to   power,   authority,   and   influence.  And,  similarly,  we  presume  that  people  are  selected  to  be  chief  executive  officer  based  on  their   excellence,  a  professional  history  that  testifies  to  their  superiority  as  leaders  and  managers.  But  when  the   contract  between  leaders  and  followers  is  based  on  merit,  as  opposed  to  self-­‐interest,  the  game  changes.   That  is,  if  merit  is  perceived  to  be  lacking,  either  because  the  leader  is  seen  as  being  in  some  serious  way   corrupt,  or  because  the  leader  is  seen  as  being  in  some  serious  way  inept,  the  contract  is  weakened  or  even   abrogated  altogether.  Again,  we  go  along  with  our  leaders  and  managers,  particularly  in  the  workplace,  for   any  number  of  self-­‐interested  reasons,  including  the  benefits  of  material  reward  and  the  fear  of  personal  or   professional   punishment.   But   the   best   reason,   certainly   the   ideal   reason,   to   follow,   is   that   we   want   to   follow  −  because  we  genuinely  believe  in  the  integrity  and  competence  of  those  with  power,  authority  and   influence.  Small  wonder,  then,  that  when  merit  matters  most,  and  when  merit  is  viewed  as  meagre  or  even   absent  altogether,  disappointment  and  disillusionment  set  in,”  says  Barbara  Kellerman.     “A  good  leader  must  be  ethical  and  a  good  leader  must  be  effective.”       Tarred  and  feathered   Maintaining  privacy  as  a  leader  is  harder  than  ever  with  smartphones  present  on  every  street  corner  and   24/7  publication  channels  like  Twitter  and  YouTube.  In  this  day  and  age,  followers  feel  entitled  to  pry  into   their  leaders’  private  lives  −  and  to  hold  them  accountable  for  what  they  do.  As  the  culture  changes  and   technology  along  with  it,  followers  today  are  familiar  with  the  flaws  of  leaders,  with  the  foibles  of  leaders,   as  they  never  were  before.  Chief  executives’  every  move  is  scrutinised,  analysed  and  criticised,  not  only   what  they  do  in  the  present,  but  also  what  they  did  in  the  past.   “Barack   Obama,   for   example,   has   been   looked   at   every   which   way:   where   he   was   born;   what   was   the   impact  on  him  of  his  black  African  father  and  his  white  American  mother;  what  is  the  nature  of  his  faith  and   of  his  marriage;  how  does  his  mind  work  and  what  motivates  him;  what  is  his  core  character  and  is  he   introverted  or  extroverted;  what  is  the  nature  of  his  leadership  style;  and  what,  given  everything  we  know   about  him,  will  he  do  next?  This  brings  us  to  the  leader’s  position.  Whether  president  or  prime  minister,   chancellor  or  royal,  senator  or  mayor,  the  office  at  the  top  has  been  diminished  −  and  is  unlikely  ever  to  be   restored  to  its  former  glory,”  says  Barbara  Kellerman.   It  seems  like  the  more  we  know  about  how  leaders  lead  and  managers  manage,  the  more  they  tend  to  
  • 6. shrink.  What  this  familiarity  has  bred,  according  to  Barbara  Kellerman,  is  contempt.   ”CEOs  of  large  publicly  held  companies,  will  increasingly  come  under  the  same  kind  of  pressure  as  political   leaders.  They  already  are.  The  tenure  of  corporate  leaders  is  shorter  than  it  used  to  be.  The  number  of   corporate  shareholder  activism  is  going  up  and  in  my  view  it  is  not  much  longer  before  shareholders  will  be   able  and  will  make  use  of  the  technology  for  connecting  and  for  voting  against.  We  have  already  seen  this   with  increasing  frequency,  whether  it  is  voting  against  pay  raises  for  CEOs  or  decisions  CEOs  would  like  to   make.  Both  blogs  and  shareholder  activists  will  be  more  difficult  for  CEOs  to  deal  with  in  the  future  than   they  have  been  in  the  past,”  says  Barbara  Kellerman.   In  2011,  the  German  Minister  of  Defence,  Karl-­‐Theodor  zu  Guttenberg,  one  of  the  country’s  most  popular   politicians   and   widely   regarded   a   potential   future   chancellor,   was   forced   to   withdraw   from   politics.   His   downfall  was  caused  by  a  persistent  group  of  online  activists  that  proved  he  had  plagiarised  large  parts  of   his  four-­‐hundred-­‐page  doctoral  thesis.  The  online  campaign  against  him  was  so  relentless  that  he  finally   withdrew  from  public  life.   Lessons  for  leaders   When   King   Juan   Carlos   of   Spain   broke   his   hip   on   the   way   to   the   bathroom   in   a   luxury   safari   camp   in   Botswana  earlier  this  year,  he,  too,  was  taught  a  lesson  in  modern  leadership.  The  accident  revealed  that   the  King  was  in  Africa  to  hunt  elephants  during  one  of  the  worst  crises  in  Spain’s  history.  When  this  became   known  to  the  general  public,  it  caused  a  previously  unheard-­‐of  public  outcry  in  Spain.  The  King  was  openly   criticised   for   setting   a   bad   example   and   for   being   insensitive   to   both   the   endangered   animal   and   the   economic  situation  in  the  country.  In  the  end,  the  King  finally  did  apologise  for  his  actions.   The  End  of  Leadership  is  packed  with  examples  of  leaders  who  have  not  understood  how  the  recent  years’   cultural  and  technological  changes  impact  their  profession.  In  her  book,  Barbara  Kellerman  refrains  from   providing  a  ready-­‐made  recipe  for  how  to  develop  better  leaders,  but  she  suggests  that  we  take  a  stroll   back  in  time  when,  in  many  ways,  leadership  was  taken  much  more  seriously  than  now  and  where  mastery   thereof  was  perceived  to  be  a  journey  of  lifelong  learning.  Two  of  the  world’s  leading  thinkers,  Confucius   and  Plato,  were  both  strong  advocates  of  this  viewpoint.   According  to  Confucius,  the  ideal  leader  was  a  role  model  and  a  gentleman  worth  emulating  and  following,   because   he   was   older,   wiser   and   more   farsighted.   Whereas   Plato’s   ideal   education   would,   in   effect,   be   lifelong   and   deeply   rooted   in   a   range   of   topics,   most   of   them   not   in   any   obvious   way   connected   to   leadership  as  we  perceive  it,  including  literature,  music,  basic  and  advanced  mathematics,  philosophy  and   metaphysics,  physical  exercise,  and  experience  in  both  the  civil  service  and  military.   “If  we  are  talking  about  growing  people  who,  whether  in  the  economic,  political,  religious  or  educational   realm,  have  a  broader  approach  to  the  common  good,  then  we  need  to  re-­‐examine  the  way  we  are  raising   or  educating  leaders  and  even  followers.  Plato’s  idea  of  how  you  grow  a  leader  is  not  exactly  by  taking   leadership  courses,  from  one  semester  to  one  weekend  or  two  months.  I  am  not  saying  that  we  have  to   adapt  it  precisely,  but  I  think  there  are  some  valuable  lessons  to  be  learned.  It  was  a  far  longer  process,  a   much   richer   process.   He   believed   that   in   order   to   grow   leaders,   it   was   years   of   learning,   years   of   experience,  different  kinds  of  experiences  in  everything  from  music  to  math  –  he  believed  in  the  broadest   possible  approach.  
  • 7. And  so  did  several  of  the  great  leader  thinkers  who  go  back  in  many  cases,  hundreds  and  in  some  cases   thousands  of  years.  It  is  the  contemporaneous  type  of  leadership  industry  that  has  assumed  without  any   other  evidence  whatsoever,  that  leadership  can  be  taught  to  many  people  simultaneously,  a  large  class  of   people,  and  that  it  can  be  taught  in  a  very  short  period  of  time,  and  those  are  the  assumptions  that  I  very   much  question,”  Barbara  Kellerman  finishes.    About  Barbara  Kellerman     Barbara  Kellerman  is  the  James  MacGregor  Burns  Lecturer  in  Public  Leadership  at  Harvard  University’s  John   F.  Kennedy  School  of  Government.  She  was  the  Founding  Executive  Director  of  the  Kennedy  School’s  Center   for   Public   Leadership,   from   2000   to   2003;   and   from   2003   to   2006   she   served   as   the   Center’s   Research   Director.  She  also  served  as  Dean  of  Graduate  Studies  and  Research  at  Fairleigh  Dickinson,  and  as  Director   of   the   Center   for   the   Advanced   Study   of   Leadership   at   the   Academy   of   Leadership   at   the   University   of   Maryland.   Kellerman   was   cofounder   of   the   International   Leadership   Association   (ILA),   and   is   author   and   editor   of   many  books,  among  others:  Bad  Leadership  (2004);  Followership  (2008);  Women  and  Leadership  (co-­‐edited   in  2008  with  Deborah  Rhode);  Essential  Selections  on  Power,  Authority,  and  Influence  (2010);  and  The  End   of  Leadership  (2012).   Visit  Barbara  Kellerman’s  personal  blog.   Barbara  Kellerman  discusses  some  of  the  core  topics  of  her  book  in  this  video.   Get  inspirered  from  this  video  entitled:  Leadership  from  a  dancing  guy.