1. Jolisa Dillard
McKinney, TX 75069
 (310) 947-2101
jolisa.dillard@yahoo.com
SUMMARY
Ability to enhance an organizations success by using technical knowledge and expertise to
ensure customer satisfaction and overall growth and development . Highly motivated
Business Intelligence Professional using SQL Server 2008 and Microsoft Technologies.
Experience manipulating various data sources to support Senior Management decisions.
Demonstrated leadership abilities and team work skills as well as the ability to accomplish
tasks under minimal direction and supervision. Proven ability to learn and apply new
technologies and tools for new business environments and meeting project deadlines and
deliverables.
http://www.linkedin.com/in/jolisadillard
CERTIFICATIONS
CSU Fullerton, CA. APICS Certification (CPIM)
10/07 Medical and Insurance Billing Certification, Martinez, CA. AAPC
05/09 Microsoft Software Specialist
TECHNICAL SKILLS
Microsoft Technologies:
SQL Server 2008 Integration Services (SSIS), SQL Server 2008 Analysis Services (SSAS),
SQL Server 2008 Reporting Services (SSRS),SQL Server 2008 Management Studio (SSMS),
Microsoft Office SharePoint Server 2007, Microsoft Performance Point Server, Microsoft
Visio, Excel Services
Databases:
MS SQL Server 2008
Software:
SQL Server Business Intelligence Development Studio
Query Languages:
T-SQL, MDX
SetFocus, LLC. McKinney, TX
Business Intelligence Master’s Program (36 weeks)
The SetFocus Business Intelligence Master’s Program is an intensive, hands–on, project
oriented program where participants add knowledge of and valuable experience putting the
Business Intelligence skill set to use in a simulated work environment.
 Implemented a Labor Analysis Business Intelligence solution for a national
construction company.
 Existing data from diverse data sources were consolidated into a uniform SQL Server
2008 database. ETL capabilities of SSIS were used to define imports of data, build
scheduling packages, define integration flow, log data error exceptions and orphaned
data and to define Database Maintenance Plans and send emails.
 Created cubes, dimensions, and business critical KPIs using SSAS representing
aggregations in different ways - hierarchically and using custom groupings, that the

2. Jolisa.Dillard@yahoo.com
company will use to analyze performance. Created MDX queries according to
business requirements.
 Developed detail and summary reports, line and pie charts, trend analysis reports
and sub-reports according to business requirements using SSRS.
 Implemented Business Intelligence dashboards using MOSS 2007 Report Center and
Excel Services producing different summary results based on user view and role
membership.
 Created score cards using MS Office Performance Point Server 2007 Dashboard
Designer that feature executive summary measures for revenue, overhead costs,
material purchases, labor and profitability trends for a construction company
extracting data from SQL Server 2008 OLAP data source and deployed to SharePoint
sites. The dashboards also contain pages to view performance by employee, by
region, and by quarter enabling end-users to make filter selections.
 Key product areas utilized also include data modeling, SSRS report subscriptions and
data driven subscriptions, SSAS analysis services processing tasks, cube processing
options and roles.
 Studied and reviewed application of Kimball data warehouse methodology across
various industries. Worked with data-handling scenarios, such as multiple
hierarchies, data-driven KPI goals, sourced either from dimension attributes or fact
tables, handling Type-2 slowly changing dimensions. Possess solid knowledge of
writing, tuning and optimizing T-SQL queries.
PROFESSIONAL EXPERIENCE
GHI Lake Katrine, NY 7/05 - 11/06
Project Team Member/Business Analyst
 Performed analysis and requirement gathering to establish the objectives for project
task definition and scheduling.
 Analyzed existing system software to provide support, new development and
maintenance programming for critical information about key processes and output.
 Identified and initiated opportunities for new job process improvements.
 Utilized system software to track PMS (Preventative Maintenance).
 Performed data migration and integration.
 Preparation and implementation of system migration and software updates.
 Maintained primary support interface for communications and commitments with
manager, users and outside technical providers.
 Supported Claims, Membership, EDI and Finance Departments.
 Provided documentation and training for users and system operators for all projects
 AMISYS 11.01, COBOL, Powerhouse, Suprtool. HP3000, SQL Server, IBM.
AIG Wilmington, DE 3/04 – 9/04
Project Manager/Programmer
 Prepared post migration Sales Report (HP3000 to HP9000 Oracle 11 & 11.i).
 Completed software performance analysis of QUIZ and QTP with SuprTool.
 Performed impromptu Cube analysis.
 Generated Excel/Powerplay reports.
 Completed user training and documentation.
POH Medical Center Pontiac, MI 10/02 -06/03
Project Team Member/Programmer
 Documented all system procedures and processes with VISIO.

3. Jolisa.Dillard@yahoo.com
 Coordinated project and support for the pre existing Year End team of direct
employees utilizing MS Project.
 Support of all Hospital interfaces, Medical Records, Scheduling and Horizon Lab.
 Managed the Intranet website development project and maintenance, application
migration, design and support utilizing Dreamweaver MX, Blue Harpoon, HTML and
.ASP.
 Completed intranet project with HP3000 and SQL2000 databases, a new Access
Database, Scheduling Reports, and security.
 Performed NT 4.0/SQL 2000/HP3000 security and administration.
 Maintained McKesson ALT 10 programming and new development.
 Utilized TrackIT software to log ongoing and completed support issues.
 COGNOS, COBOL and SuprTool.
International Paper Dallas, TX 2/00 – 12/00
Project Team Member/Business Analyst
 Performed analysis and requirement gathering to establish the objectives for project
task definition and scheduling for their in house Manufacturing and Sales system.
 EDI project team member and Oracle Implementation team member.
 Documentation of system procedures.
 Team support for the Manufacturing and Sales System.
 Powerhouse, DEC.
NYLCARE Irving, TX 9/98 – 07/99
Project Team Member/Business Analyst
 Performed analysis and requirement gathering for Y2K.
 Documentation of system procedures.
 Prepared member audit reports and new billing extracts.
 Interfaced directly with customers, system users and outside vendors.
 Performed AMISYS maintenance programming and system administration.
 COBOL, Powerhouse, SuprTool, VIEW, Access and other systems tools. HP3000.
EDUCATION
Cal State University Long Beach, CA
Bachelors of Science, Major Botany, Minor Quantitative Systems
Excellent references available upon request.