1. HEATHER GREEN
PROGRAM DIRECTOR
Highly motivated director with extensive experience helping organizations deliver high quality and effective
services to clients. Solution oriented with strong focus on accountability, efficiency, and compassion.
 Social media networking and outreach
 Community outreach and in-person networking
 Deadline management
 Process analysis and streamlining
 Mission driven leader adept at working with
diverse groups
 Project management
 Excellent Microsoft Office skills
 Clear written and verbal communication
 Fluent in conversational Spanish
 Service provision and case management
 Dynamic educator and facilitator
EMPLOYMENT HISTORY
Employment Specialist / Larimer County Workforce Center / Loveland, CO / 2013 – Present
 Facilitate workshops for jobseekers focused on improving job search skills.
 Coach jobseekers on obtaining labor market information, resume preparation, interviewing, composing cover
letters, and various other aspects of job searching.
 Create and update workshop curriculum to ensure courses are market relevant and meeting the needs of
today’s jobseekers.
 Manage LinkedIn company page by accepting and recruiting new members and posting relevant articles.
 Designed and implemented new workshop targeted at Over 50 Jobseekers which specifically addresses some
of their unique job search barriers. Workshop has been very well received by participants.
Director of Counseling / Consumer Credit Counseling Service / Fort Collins, CO / 2006 – 2011
 Conducted staff performance evaluations, established new self and peer evaluation process, and
implemented service improvement plans as necessary.
 Created and implemented volunteer management plan that maximized efficacy in volunteer recruitment,
retention, and satisfaction.
 Designed and created outcomes measurement model, complete with Quality Assurance (QA) Plan and all
measurement tools.
 Monitored services, and reviewed client files to ensure ongoing compliance with Quality Assurance Plan,
wrote quarterly reports and communicated suggestions to staff, board members and senior management.
 In response to a need to see more people for housing counseling, developed new homeownership
preservation course in Spanish and English, taught course and trained staff. Course was the first of its kind in
Northern Colorado that honored HUD service provision guidelines in a group setting.
Housing Counseling Program Director / Neighbor to Neighbor / Fort Collins, CO / 2004 – 2006
 Designed and implemented a new First Month’s Rent Program complete with budgeting tools and trained
staff on how to teach these tools to clients.
 Wrote and submitted all Emergency Rent Assistance grants for direct client assistance.
 Hired, trained, supervised, disciplined, appraised and supported volunteers and employees.
 Accurately oversaw the distribution of over $200,000 annually in Emergency Rent Assistance funds from
several sources with varying grant cycles and service delivery expectations.
EDUCATION & RECOGNITION
Bachelor of Science in Economics, Minor in Spanish / University of Wyoming / Laramie, WY
40 Under 40 Leaders Honoree / Northern Colorado Business Report / Fort Collins, CO / 2010
Community Agriculture Volunteer / Peace Corps / Chilijchi, Bolivia / 1999 – 2001
1585 Tennessee Street | Loveland, CO 80538
970.416.5782 | heathermurathgreen@yahoo.com