1. Jose R. Valera
1685 1st
Street Apt# 96 Lincoln, CA 95648 ● (916) 521-1010 ● Valerajose9@hotmail.com
Objective: To obtain a position in the Information Technology field where my customer service and technical
skills will be used to help the business run smoothly.
Summary of Qualifications
 Excellent customer service skills; always make customers feel welcome and respected
 Team player who enjoys working with people to create ideas and solve problems
 Bilingual: Speak, read and write English & Spanish
 Assemble, measure and test category 5 UTP network cables
 Connect multiple computers in a peer-to-peer network
 Describe the functions of the seven layers of the Open Systems inter-connection models
 Communicate concepts related to network security to all levels of the organization
Education
Heald College, Roseville, CA
Associate in Applied Science Degree in Information Technology, January 2010
 Emphasis in Network Security
 Quarterly Academic Achievement Award
 Perfect Program Attendance
 Optimism Award
Relevant Coursework: Networking I, II & III, Operating System Technologies, Routing Concepts, Core
Hardware Technologies, Linux, Windows Server 2003
IT Graduate Project: Set up a Virtual Private Network (VPN) client on a secured network to allow controlling
remote applications and desktops in a secure manner.
Relevant Experience
Technical Support Representative - Wave Broadband 3/10 - 9/10
 Provided technical support to Wave Broadband customers in English and Spanish.
 Troubleshot internet connectivity, network and cable telecommunications issues.
 Utilized three systems Wincable, Wipeout, and Astound simultaneously to navigate client accounts.
 Completed calls within times set by management while providing outstanding customer service.
IT Volunteer - California Trucking Association 3/09 - 3/09
 Assembled cat 6 cables on the server racks and switches and tested the cubicles in the department.
 Disassembled server racks, disconnected power devices and assembled server racks with interruptible
power supply.
 Researched software programs to remove current settings for mobile devices.
 Updated the latest windows update on every PC user in each cubicle.
Employment Highlights
 Received Customer Service Training Certificate at R.C. Willey Home Furnishing Company.
 Pulled computer parts, monitors, printers, computer chips, computer components for shipping.
 Assisted coworkers with tasks to ensure work was completed efficiently.
 Translated needs for guests into Spanish & English.
Additional Employment
Forklift Operator/Puller R.C. Willey Home Furnishing Company Lincoln, CA 5/03 - 7/08
Lot Porter/Car Washer Lexus of Roseville/Auto West Honda Roseville, CA 3/03 - 5/06
Certified Forklift
Operator/Puller
UPS Logistics Lincoln, CA 4/01 - 12/01