1. Josh Toperosky
Established leader of multi-sourced IT services
Brief History Support Delivered in Many Countries
Outstanding cultural sensitivity gained by
delivering services across 6 continents & 32
countries
15+ yrs. experience on worldwide scale for
Fortune 100 companies to design,implement
& manage global contact center services
Adept at multimillion dollar budget
administration, strategic planning, SLA
mgmt.& Supplier relations which fuel
productivity & slash expenses
Able to seamlesslycollaborate with all levels of
management, peers, clients & technical
specialists to expedite & ensure project
success & operational continuity
Career Fun Facts Skills Development
2015 – Present
Proactively bring confidence and stability to
technology,empowering the retail business
and resulting in an elevated consumer
experience
2008 – 2015
Lead efforts to dramatically improve customer
satisfaction with support while maximizing
quality,cost and risk
2007 – 2008
Managing the planning, implementation,
communication & execution ofglobal ITservice
delivery
2003 – 2007
Manage operations oflocal & international
team to provide Global Service Desk Support
2000 – 2003
Trusted leader providing daily,weekly and
monthly backup for all server on the Microsoft
corporate network equaling >1TB per day
$45M
Amount of spend managed in 2015
32
Countries I’ve been to
6
Continents I’ve delivered services to
19
RFP’s owned end-to-end in past 2 years
96%
Score received on COPC Registered
Coordinator VMO exam
52
Haircuts received each year
17.7
Golf handicap with USGA
110%
Effort you’ll receive by me
0
Number of people as qualified as me
Strong leader with the ability to define,
develop and set strategic direction,
impact & influence, cross boundary
collaboration and highly
customer/partner focused
Proven track record for managing a
24x7 team locally & Internationally,
success in contact center outsourcing,
new business consulting & management
across the globe
Fiscally conservative with a focus on
budgeting & planning and market
assessment
Trusted leader inside and outside of
organization
Reach Me Anytime
425.299.0801
toperosky@gmail.com
LinkedIn/JoshToperosky -
http://www.linkedin.com/pub/josh-
toperosky/3/a24/97
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