MindSquare is not a typical outsourcing company. Talented, driven and principled people who are passionate about IT services, came together because they wanted to do something special. Special work for our clients is the front line, revolutionizing the way the industry works is a gradual effect, improving Industry through services is our long term goal. An ability to innovate, a high level of technical expertise and a strong commitment to our customer's success gives MindSquare its competitive edge in delivering complete end-to-end solutions that meet a variety of business and technology requirements. Our IT services help you meet deadlines, accelerate time to market, confirm to the highest quality standards and provide you the highly skilled resources you need to maintain your competitive edge. All this, while you continue to remain cost efficient and focus on the business of growing your business. Vision "MindSquare aims to be a thought leader in the IT Outsourcing Industry, providing state of the art IT Management Services to our customers and be most admired for our people, process, partnerships and performance thereby adding value for our customers and wealth for our stakeholders" Mission "Applying Minds" Our Management Skills Technical and Management competence. Commercial awareness & intellectual enrichment. Practical Knowledge and enthusiasm to get the right results. Relevant, wide and in-depth experience. Impartial business management advice. Our Belief At MindSquare, our focus is on responsive and reliable service. Responding to the client's needs readily, counseling them correctly and abiding by the agreed-upon deadlines are the key aspects of our service. Our organizational belief and work culture are grounded in the cardinal values of - Integrity and sincerity Commitment to customer value creation Proactive and progressive service support Performance on par with promise Efficient and optimal use of resources

1. MindSquare Technologies India

2. MindSquare Management Team
Sanjay Prasad
Chief Mentor
Vaishali Bansal
Director – Service
Delivery
Balakumar Vijayendran
Director – Operations
Sanjay Nayak
Director - Technology
Rajendra Kumar
Director - Sales

3. MindSquare - Lines of Business
Infrastructure Management
Services
Application Management
Services
Human Capital
Management
IT Consulting
Services

4. MindSquare – Service Offerings
IT Consulting
Strategy
IT Infrastructure
Design
Migration &
Consolidation
Services
Backup & DR
Strategy
IT Procedure &
Policies
Application
Management
Services
Application
Development
Application
Testing
Application
Configuration &
Roll Out
End User
Training & Mock
Run
Application
Support
Infrastructure
Management
IT Infra Support
Application
Support
Data Center
Management
NOC /
Centralised
Helpdesk
Data Security &
DB Management
Human Capital
Management
Permanent
Staffing
Staff
Augmentation

5. MindSquare – Engagement Model
Onsite
Client
Location
Our Engineers are at Client
Location. MindSquare Delivery Center
supports HR, Training, Administration
And Account Management
Offshore Delivery
Center
Offshore
Client
Location
Offshore Delivery
Center
Hybrid
Client
Location
Our Engineers are at Client
Location. MindSquare Delivery Center
supports HR, Training, Administration
And Account Management
Offshore Delivery
Center

6. MindSquare – Technical Expertise

7. MindSquare – Skill Matrix

8. MindSquare Operational Approach
Account Manager
Meet
Employees on
regular basis to
address queries
Coordinate with
MS Internal
team to fulfill
employee
queries
Meet with
Customer to
take feedback &
Share the report
HR
Meet Employees
on Monthly /
Need basis to
address queries
Meet Account
Manager and MS
Management to
resolve the queries
Management
Meet Account
Manager, HR on
Monthly basis
Meet Customer on
Monthly basis to
take feedback
Meet employees
on need basis

9. MindSquare Methodology
•Retention
through
employee
engagement
Approach
•Regular
interaction,
Recognition and
build their career
aspirations
Action
•Employee
satisfaction which
leads to better
performance at
work place
Advantage
•Acquiring Talent
Approach
•In house team
with strong
domain
knowledge
Action
•Quick turn
around time
•Suitable
candidates
Advantage

10. MindSquare Methodology
• Bench and
backup
resources
Approach
• We plan these
resources for
business
continuity
Action
• Attrition and
leaves can be
managed with
ease
Advantage
•Account
Manager
Approach
•Strong
customer and
employee
engagement
Action
•Proactive
approach leads
to faster
resolution
Advantage

11. MindSquare USP’s
Our service model is
flexible and designed to
specific customer needs
Passion & Commitment to
our Customer Success
In house highly qualified
hiring team. Committed to
deliver on time, every time
SPOC for every customer
for better communication
and successful service
delivery
Process audit, based on
customer need
Bench Resource to ensure
business continuity
Easy approach to
management
Flexible Costing
Strong client and employee
engagement model

12. BFSI Case Study
Case Study: IT Managed Services for a leading Global Investment Company
Client Background
 This is a global investment management organization with
PAN India presence
Volumetric
• 3500+ users
• 2500 + laptop users
• 1000+ Desktop users
• 100+ Network devices
• 50+ AV devices
• 5+ Video Conference rooms
Benefits
• Support process streamlining
• Skilled and experienced resources in each site
• Backup resources on site for attrition and leave management
Team Details
• L1 Support – 12
• L2 Support - 3
• Project Manager - 1
Type of Work
• End user computing support and L1 Infra
support
• Network monitoring and manage inter office
connectivity
• IT Helpdesk Services
• Support technology migration and roll out
• Remote support
• On demand support to 33 branch location
Technology
• Windows 7/10 client systems
• Symantec end point AV
• Windows server platform
• Dell/HP server hardware
• Cisco network devices
• Service desk (BMC Remedy)

13. Health Care Case Study
Case Study: IT Managed Services for a Leading Health Care Provider in India
Client Background:
• One of the leading health care service provider in
south Asia.
• Having 11 hospitals across India with huge IT infra at
each of these hospitals
• about an international healthcare provider operating
a chain of modern hospitals across
Volumetric:
• 5000+ users
• 11 small data centers
• 2000 + Desktops , 2000+ network devices
• 80 + Servers
Benefits:
• Support process streamlining
• Skilled resources at each of these hospitals
• Backup resources to manage leave/attrition
Team details:
IT Managed Services
• L1 Support – 14
• L2 Support – 12
• L3 Support – 4
• Infra Lead - 1
• Project Manager - 1
Type of work:
• End user Support for both infra and application
• Servers monitoring and administration
• Network monitoring and administration
• Storage monitoring and Management
• IT helpdesk services
• Patch management
• Remote Support
• Project Management
Technology:
• Windows platform
• HP, DELL hardware's
• Microsoft 365
• Cisco and HP network
• Service Helpdesk
• HP Storage
Challenges:
• Critical applications to manage
• Availability of patient data all the time
• Huge medical records and PACS data management
• Live production support

14. Oil & Gas Case Study

15. 15
Client Background
One of the largest telecom service provider in
India
Widest telecom infrastructure in India, Spread
across all over India
Laid over 60,000 KM of fiber across the country
MindSquare Solution and Involvement
Project Management
Designing, Planning and Implementation of Active and
Passive service components
Infrastructure Management Services including
 Helpdesk Management
 Desktop Management
 Network Management
 Server Management
Providing infra management services for 850 + retail outlets
Quality Management Systems for maintaining MTTR and User
uptime through REMEDY
Shift to Provide 24X7 support
Volumetric
• Locations Supported: 884
• Number of Sites Supported: 2000+
• Number of Users: 8000+ (Desktop/Laptops)
• Routers & Switches: 1050+
• Voice Ports: 350
• Call Management using Remedy
• CPE Management: Clarity
• Bandwidth & Network Management
Leading Telecom Service Provider
Technology
REMEDY (Helpdesk and Asset Management)
Cisco , Nortel, Juniper (Network Management)
HP / IBM (Computing Services)
Microsoft / Linux (Application Services)
Evaluation of Marimba as a remote management tool in
progress
Team Details
• Team Strength: 109
• L1 and L2 Support: 108
• L3 support: 1

16. MindSquare – Key Clients

17. Thank you
http://www.mindsquaretech.com/ | info@mindsquaretech.com