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This is Joe - his customer relationships needs help
- 1. This is Joe Business is not good
- 2. His Customers are Unhappy. Very Unhappy
- 3. And Joe Knows Unhappy Customers Mean ... Staff Problems. Profits Problems.
- 4. So He Changes Things And Focuses on Loyalty
- 5. Cos he realises .... Satisfaction is like being acquainted. Superficial. Maybe even Artificial.
- 6. But Loyalty is About Intimacy. Trust. Commitment. About Emotional Buy-In
- 7. He then maps his customers experience And Tracks Customer Loyalty in Each Touch Point Marketing Sales Product Dev Manufacturing Communications Finance Credit Cards Logistics
- 8. Now his customers are ... linked to his people and processes
- 9. They told him what to change ... And where the customer experience was being messed up.
- 10. Now his team create customer value
- 11. His staff are happier And know what to do ...
- 12. And this is Joe... He’s happy too ... His Business is Profitable Again
- 13. www.ravetopia.com Give us a call