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2012 Inflection Point Report
Ten Converging Global Trends impacting the social space of
ideation, collaboration and innovation



                Trend Two:
             Outsourced Labor


                    Contact: Chris Jones
                  Chris@omnipresentmedia.com)

                    Copyright 2012 The Cambrian Cloud        1
2012 Inflection Point Report
About

The 2012 Inflection Point Report seeks to identify emerging macro trends
and report on their impact in the areas of ideation, collaboration and
innovation.




                       Copyright 2012 The Cambrian Cloud                   2
“The Information and Communication
Technology Industry is in the midst of a
"once every 20–25 years" shift to a new
technology platform for growth and
innovation — we call it the third platform
— built on mobile devices and apps, cloud
services, mobile broadband networks, big
data analytics, and social technologies”

                 ~Frank Gens, Chief Analyst IDC


               Copyright 2012 The Cambrian Cloud   3
“This Great Inflection”
“We’re at the start of a nonlinear move in innovation
   thanks to the hyper connecting of the world —
 through social media, mobile/wireless devices and
     cloud computing — which is putting cheap
 innovation devices into the hands of so many more
people, enabling them to collaborate on invention in
                 so many new ways.”

       ~Tom Friedman, New York Times Columnist


                   Copyright 2012 The Cambrian Cloud   4
Inflection Point
“An inflection point occurs where the old strategic
picture dissolves and gives way to the new“.
~Andy Grove, Former CEO Intel




                                                 Inflection Point
                                                      Copyright 2012 The Cambrian Cloud   5
~Source: Only The Paranoid Survive, Andy Grove 1996
Convergence of 10 Major Trends
                                            All Location Independent




                 Innovation Ecosystem
                    Innovation Ecosystem


                  • Labor markets are changing
                  • Rise of a global contingent labor force
  CrowdSourced
                      • Elance, oDesk, Guru, Freelancer
  Labor
                  • New Digital Entrepreneurs
                      • International opportunity seekers

                                                                   6
                 Copyright 2012 The Cambrian Cloud
The Labor Market Is Changing
Global labor markets are adjusting to reflect the opportunities
afforded through online employment.

• Online employment is location independent, enabling more efficient
  matching between opportunities and talent, including a growing reliance
  on talent sourced from emerging economies

• Companies favoring flexible cost structure. Companies are moving
  away from traditional, high fixed labor cost structures in favor of a
  lighter and more flexible cost framework afforded by contingent
  and outsource employment.

• Global employees are mobile and flexible. A growing number of
  global employees are reflective of emerging trends and tend to be
  mobile , enjoy flexible work routines as well as more frequent job
  changes.
• Online job markets facilitate part-time work. On demand work
  makes it easier for part-time and side employment opportunities
                         Copyright 2012 The Cambrian Cloud                  7
2011 CIO IT Insight Survey
Companies increasingly emphasize flexible labor practices

                                       • 45% expect to increase their outsourcing
                                            spend in 2012

                                       • 76% use “flex work” options- such as
                                            contractual employees, temps and
                                            offshore talent- to account for up to one
                                            quarter of their entire staff

                                       • 84% are looking to increase or maintain
                                            their current user of “flex” labor

                                       • Nearly one third will spend up to 25%
                                         of their entire IT budget this year on
                                         outsourced activity
                           Copyright 2012 The Cambrian Cloud                            8
The Outsource Labor Market
                                                                         “We estimate that 160
Freelance labor will exceed $1 billion in 2012                           million jobs, or about 11
                                                                         percent of the projected
                                                                         1.46 billion service jobs
                                                                         worldwide, could in theory
                                                                         be carried out remotely,
                                                                         barring any constraints on
                                                                         Supply.”
                                                                         ~Source: McKinsey Global Institute Report:
                                                                         The Emerging Global Labor Market




                                     Copyright 2012 The Cambrian Cloud                                          9
oDesk CEO Gary Swart
expects the market for online
work to exceed $1 Billion by the
end of this year

                                                                         Over 600,000   Billable Hours per Week
Month of March 2012
March 1, 2012-March 31, 2012                                • Revenue has grown by 100 % each year
Contractors Earned             $28,537,099.00                 since 2007
Average Job Size                    $4,176.00               • Over 600,000 Billable Hours per Week
Jobs Posted                        149,768
Hours Worked                     2,806,774                  • Contractors earning more than $300
                                                              million a year
                                                Copyright 2012 The Cambrian Cloud                                 10
                                                ~Source: oDesk Blog, March 31 2012
oDesk enables both employers and contractors of technical, business
and creative services to build successful work relationships across the
globe. This is possible due to a “pay by the hour” service model which
guarantees payment to contractors and allows employers to verify work
as it happens. Employers can hire, manage and pay contractors around
the world similarly to those working in the same office.




                         Copyright 2012 The Cambrian Cloud                11
“We have reached a tipping
point”

“Our first quarter this year will
be the fastest growth we’ve had
in our company’s history.”
Elance CEO Fabio Rosati ~source: Mashable            Graph Period August 2011-February 2012 source: eLance
March 2012

2012 Q1 Report
                                                     Elance and oDesk’s customers include well-known
Contractor Earnings   $43,000,000.00
Jobs Posted               193,000                    companies such as Google, Microsoft, Dell, Cisco, HP
New Contractors           180,000                    and AOL.
Annual Platform Spend $173,000,000.00       Copyright 2012 The Cambrian Cloud                                12
source: eLance
Matt Barrie, CEO Freelancer.com
“We have over 400                        Freelancer Project Traffic Graph: Red Project Request Green Project Fulfillment
categories and can service the
                                      Besides organic growth, Freelancer.com aggressively accretive growth through
needs of just about anything you
                                      acquisition. CEO Matt Barrie describes Freelancer.com as an Ebay for services with a
can think of! I posted a job for
                                      focus on low cost fulfillment. 90 % of the site’s contract workers are from India
a lion tamer as a joke one time
and managed to find a guy who
                                      To Date:
worked in a circus and someone        • 3.2 million users and 1.5 million jobs posted on Freelancer.com.
that worked in a zoo bidding on it!   • Over 1 million projects have been completed on the site.
There really is no limit to what
you can get done.”                    It costs $5 to post a project listing, which is refunded when the employer chooses a
~Source: 2011 interview               freelancer. Freelancer.com takes 10 per cent of the freelancer’s fee, or $5, whichever is
iTechReport.com.au
                                      higher.
                                                        ~Source: Freelancer
                                                Copyright 2012 The Cambrian Cloud                                          13
Freelancing Means More Than Developing Web
    Pages For The BBC & Smartphone Apps




               Copyright 2012 The Cambrian Cloud             14
                                                   Source:
Global Sourcing Disrupts Industries
Global sourcing for talent is becoming more mainstream and is broadening from traditional
technology jobs to include more diverse industries, such as engineering.

“Engineering Services Outsourcing (ESO)
is a rapidly evolving economy.

Global spending for engineering
services is $750 billion per year, an
amount nearly equal to India’s
entire gross domestic product. By
2020, the worldwide spend on
engineering services is expected to
increase to more than $1 trillion.

Of the $750 Billion spent today,
only $10-15 billion is currently
being offshored-a tiny fraction of
the total. “
~Source: Booz Allen Hamilton: Globalization of
Engineering Services
                                                 Copyright 2012 The Cambrian Cloud    15
The Future of Online Work
                                                              1 in 3 people will be hired online
                                                              by 2020.

                                                              1 in 2 businesses will have online
                                                              teams by 2020.

                                                              Global professional guilds will
                                                              emerge online. The increased
                                                              adoption of social technologies
                                                              will foster a new level of
                                                              community building within the
                                                              online workforce.

predicts there will be three industry trends                  Guilds will begin to form online
that will shape the future of online work:                    around similar career interests,
                                                              industries, and skill sets, mirroring
                                                              traditional associations or
                                                              networking groups.

                                                              Professionals will tap these new
                                                              social organizations to improve
                          Copyright 2012 The Cambrian Cloud
                                                              work practices and standards.16
                                                              ~Source Elance March 27, 2012
Freelancers Are A Fluid Talent Pool
                                                22% of freelancers say
                                                finding clients is a top
                                                challenge ~Source: 2011 Freelance
                                                Industry Report

                                                Most freelancers report
                                                having either experimented
                                                on a number of freelancing
                                                websites or actively maintain
                                                multiple accounts on a
                                                number of freelance
                                                platforms
                                                ~Source: 2011 Freelance Industry Report


                                                The labor pool is dynamic,
                                                uses the Internet and word of
                                                mouth to cast a broad net to
                                                connect with opportunities
                                                and goes where opportunities
                                                are available

            Copyright 2012 The Cambrian Cloud                                         17
The Rise of Global Entrepreneurs
                                               The freelance / contingent
                                               talent market represents a
                                               growing pool of workers who
                                               exhibit entrepreneurial-like
                                               characteristics and embody
                                               its culture. Flexible time
                                               schedules permit the
                                               pursuit of more jobs or
                                               alternative opportunities.

                                               Collectively, freelancers seek
                                               opportunity and novelty and
                                               have marketable skills that
                                               lend themselves to the new,
                                               digital economy. In short,
                                               they are new digital
                                               entrepreneurs in an
                                               emerging global economy.

           Copyright 2012 The Cambrian Cloud                          18
The Cambrian Cloud
       Inflection Points
        Freelance / Offshoring

• Millions in developed and emerging economies are finding employment
  opportunities online
• Companies are seeking a lighter, more flexible labor structure
• The freelance market is approaching a tipping point and will exceed $1 billion in
  market transactions in 2012
• A growing, deepening and diversifying pool of opportunities and talent
• The online employment marketplaces enable individuals to supplement their
  income or work on a contingency basis
• 160 million jobs (11%) of the estimated 1.46 billion service jobs could theoretically
  be carried out remotely
• The global contingent labor market embodies entrepreneurial ethos and culture
  and is growing a global talent pool acclimated to opportunity discovery, remote
  work and an awareness of available online tools and resources.
                                  Copyright 2012 The Cambrian Cloud                       19

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2012 Inflection Point Report Trend Two Outsourced Labor: Major trends research notes

  • 1. 2012 Inflection Point Report Ten Converging Global Trends impacting the social space of ideation, collaboration and innovation Trend Two: Outsourced Labor Contact: Chris Jones Chris@omnipresentmedia.com) Copyright 2012 The Cambrian Cloud 1
  • 2. 2012 Inflection Point Report About The 2012 Inflection Point Report seeks to identify emerging macro trends and report on their impact in the areas of ideation, collaboration and innovation. Copyright 2012 The Cambrian Cloud 2
  • 3. “The Information and Communication Technology Industry is in the midst of a "once every 20–25 years" shift to a new technology platform for growth and innovation — we call it the third platform — built on mobile devices and apps, cloud services, mobile broadband networks, big data analytics, and social technologies” ~Frank Gens, Chief Analyst IDC Copyright 2012 The Cambrian Cloud 3
  • 4. “This Great Inflection” “We’re at the start of a nonlinear move in innovation thanks to the hyper connecting of the world — through social media, mobile/wireless devices and cloud computing — which is putting cheap innovation devices into the hands of so many more people, enabling them to collaborate on invention in so many new ways.” ~Tom Friedman, New York Times Columnist Copyright 2012 The Cambrian Cloud 4
  • 5. Inflection Point “An inflection point occurs where the old strategic picture dissolves and gives way to the new“. ~Andy Grove, Former CEO Intel Inflection Point Copyright 2012 The Cambrian Cloud 5 ~Source: Only The Paranoid Survive, Andy Grove 1996
  • 6. Convergence of 10 Major Trends All Location Independent Innovation Ecosystem Innovation Ecosystem • Labor markets are changing • Rise of a global contingent labor force CrowdSourced • Elance, oDesk, Guru, Freelancer Labor • New Digital Entrepreneurs • International opportunity seekers 6 Copyright 2012 The Cambrian Cloud
  • 7. The Labor Market Is Changing Global labor markets are adjusting to reflect the opportunities afforded through online employment. • Online employment is location independent, enabling more efficient matching between opportunities and talent, including a growing reliance on talent sourced from emerging economies • Companies favoring flexible cost structure. Companies are moving away from traditional, high fixed labor cost structures in favor of a lighter and more flexible cost framework afforded by contingent and outsource employment. • Global employees are mobile and flexible. A growing number of global employees are reflective of emerging trends and tend to be mobile , enjoy flexible work routines as well as more frequent job changes. • Online job markets facilitate part-time work. On demand work makes it easier for part-time and side employment opportunities Copyright 2012 The Cambrian Cloud 7
  • 8. 2011 CIO IT Insight Survey Companies increasingly emphasize flexible labor practices • 45% expect to increase their outsourcing spend in 2012 • 76% use “flex work” options- such as contractual employees, temps and offshore talent- to account for up to one quarter of their entire staff • 84% are looking to increase or maintain their current user of “flex” labor • Nearly one third will spend up to 25% of their entire IT budget this year on outsourced activity Copyright 2012 The Cambrian Cloud 8
  • 9. The Outsource Labor Market “We estimate that 160 Freelance labor will exceed $1 billion in 2012 million jobs, or about 11 percent of the projected 1.46 billion service jobs worldwide, could in theory be carried out remotely, barring any constraints on Supply.” ~Source: McKinsey Global Institute Report: The Emerging Global Labor Market Copyright 2012 The Cambrian Cloud 9
  • 10. oDesk CEO Gary Swart expects the market for online work to exceed $1 Billion by the end of this year Over 600,000 Billable Hours per Week Month of March 2012 March 1, 2012-March 31, 2012 • Revenue has grown by 100 % each year Contractors Earned $28,537,099.00 since 2007 Average Job Size $4,176.00 • Over 600,000 Billable Hours per Week Jobs Posted 149,768 Hours Worked 2,806,774 • Contractors earning more than $300 million a year Copyright 2012 The Cambrian Cloud 10 ~Source: oDesk Blog, March 31 2012
  • 11. oDesk enables both employers and contractors of technical, business and creative services to build successful work relationships across the globe. This is possible due to a “pay by the hour” service model which guarantees payment to contractors and allows employers to verify work as it happens. Employers can hire, manage and pay contractors around the world similarly to those working in the same office. Copyright 2012 The Cambrian Cloud 11
  • 12. “We have reached a tipping point” “Our first quarter this year will be the fastest growth we’ve had in our company’s history.” Elance CEO Fabio Rosati ~source: Mashable Graph Period August 2011-February 2012 source: eLance March 2012 2012 Q1 Report Elance and oDesk’s customers include well-known Contractor Earnings $43,000,000.00 Jobs Posted 193,000 companies such as Google, Microsoft, Dell, Cisco, HP New Contractors 180,000 and AOL. Annual Platform Spend $173,000,000.00 Copyright 2012 The Cambrian Cloud 12 source: eLance
  • 13. Matt Barrie, CEO Freelancer.com “We have over 400 Freelancer Project Traffic Graph: Red Project Request Green Project Fulfillment categories and can service the Besides organic growth, Freelancer.com aggressively accretive growth through needs of just about anything you acquisition. CEO Matt Barrie describes Freelancer.com as an Ebay for services with a can think of! I posted a job for focus on low cost fulfillment. 90 % of the site’s contract workers are from India a lion tamer as a joke one time and managed to find a guy who To Date: worked in a circus and someone • 3.2 million users and 1.5 million jobs posted on Freelancer.com. that worked in a zoo bidding on it! • Over 1 million projects have been completed on the site. There really is no limit to what you can get done.” It costs $5 to post a project listing, which is refunded when the employer chooses a ~Source: 2011 interview freelancer. Freelancer.com takes 10 per cent of the freelancer’s fee, or $5, whichever is iTechReport.com.au higher. ~Source: Freelancer Copyright 2012 The Cambrian Cloud 13
  • 14. Freelancing Means More Than Developing Web Pages For The BBC & Smartphone Apps Copyright 2012 The Cambrian Cloud 14 Source:
  • 15. Global Sourcing Disrupts Industries Global sourcing for talent is becoming more mainstream and is broadening from traditional technology jobs to include more diverse industries, such as engineering. “Engineering Services Outsourcing (ESO) is a rapidly evolving economy. Global spending for engineering services is $750 billion per year, an amount nearly equal to India’s entire gross domestic product. By 2020, the worldwide spend on engineering services is expected to increase to more than $1 trillion. Of the $750 Billion spent today, only $10-15 billion is currently being offshored-a tiny fraction of the total. “ ~Source: Booz Allen Hamilton: Globalization of Engineering Services Copyright 2012 The Cambrian Cloud 15
  • 16. The Future of Online Work 1 in 3 people will be hired online by 2020. 1 in 2 businesses will have online teams by 2020. Global professional guilds will emerge online. The increased adoption of social technologies will foster a new level of community building within the online workforce. predicts there will be three industry trends Guilds will begin to form online that will shape the future of online work: around similar career interests, industries, and skill sets, mirroring traditional associations or networking groups. Professionals will tap these new social organizations to improve Copyright 2012 The Cambrian Cloud work practices and standards.16 ~Source Elance March 27, 2012
  • 17. Freelancers Are A Fluid Talent Pool 22% of freelancers say finding clients is a top challenge ~Source: 2011 Freelance Industry Report Most freelancers report having either experimented on a number of freelancing websites or actively maintain multiple accounts on a number of freelance platforms ~Source: 2011 Freelance Industry Report The labor pool is dynamic, uses the Internet and word of mouth to cast a broad net to connect with opportunities and goes where opportunities are available Copyright 2012 The Cambrian Cloud 17
  • 18. The Rise of Global Entrepreneurs The freelance / contingent talent market represents a growing pool of workers who exhibit entrepreneurial-like characteristics and embody its culture. Flexible time schedules permit the pursuit of more jobs or alternative opportunities. Collectively, freelancers seek opportunity and novelty and have marketable skills that lend themselves to the new, digital economy. In short, they are new digital entrepreneurs in an emerging global economy. Copyright 2012 The Cambrian Cloud 18
  • 19. The Cambrian Cloud Inflection Points Freelance / Offshoring • Millions in developed and emerging economies are finding employment opportunities online • Companies are seeking a lighter, more flexible labor structure • The freelance market is approaching a tipping point and will exceed $1 billion in market transactions in 2012 • A growing, deepening and diversifying pool of opportunities and talent • The online employment marketplaces enable individuals to supplement their income or work on a contingency basis • 160 million jobs (11%) of the estimated 1.46 billion service jobs could theoretically be carried out remotely • The global contingent labor market embodies entrepreneurial ethos and culture and is growing a global talent pool acclimated to opportunity discovery, remote work and an awareness of available online tools and resources. Copyright 2012 The Cambrian Cloud 19