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Webinar:
The 8 Metrics That Matter
for PPC

Larry Kim, WordStream
Sam Owen, Writer and account manager at PPC Hero &
Hanapin Marketing
November 15, 2012




                                                     CONFIDENTIAL – DO NOT DISTRIBUTE   1
Speaker Introductions


• Larry Kim
   – Founder, CTO, WordStream, Inc.
   – Been doing PPC & SEO for 10 Years!
   – 3 Years ago, started WordStream!
   – Today we’re an industry-leading provider of a
     PPC Management Platform and Keyword
     Research Tools
• Sam Owen
   – Account Manager, Hanapin Marketing
   – 3 Years of PPC Experience in the UK and
     US
   – Regular contributor for PPC Hero




                &                                    2
Do you understand these terms?




 Question: Which are the most important key metrics to
 focus on in your account?


                                         CONFIDENTIAL – DO NOT DISTRIBUTE   3
Today’s Agenda


• The 8 PPC account metrics that matter & why.
• Introducing the Free AdWords Performance Grader
  for measuring your account’s key metrics
• AdWords Clinic! A review of real, best & worst-
  scoring AdWords accounts
• Actionable best-practices (and PPC worst-practices
  to avoid!)
• How to go about improving your PPC metrics
• Questions & Answers




                                                       4
Let’s learn a little about you….




                         CONFIDENTIAL – DO NOT DISTRIBUTE   5
Take Part in Live Blogging on Twitter / Google+


•   Include the hashtag #ppcmetrics in your Twitter tweets,
    Google+ status updates, etc.




                                                              6
Live-Poll Question 1


Question: Which of the following AdWords Metrics would
you say are the most important for managing your Google
AdWords Search campaigns? #ppcmetrics


a)   Clicks, Cost, Cost-Per-Click
b)   Quality Score, Click-Through-Rate
c)   Conversions, Cost Per Conversion, Conversion Rate
d)   Search Query Report
e)   Impression Share Report




                                                          7
Live-Poll Question 2


How long have you been involved with Search Marketing?
#ppcmetrics
a)   Less than 1 Year
b)   1-3 Years
c)   3-5 Years
d)   5+ Years




                                                         8
The 8 Key Metrics that Define Your AdWords Performance


At WordStream, we believe that you can get a sense for the
health of a an AdWords account by measuring the following
metrics 8 Metrics:
1. Quality Score
2. Click-Through Rate
3. Impression Share
4. Account Activity
5. Long-Tail Keyword Optimization
6. Negative Keyword Usage
7. Ad-Text Metrics
8. Conversion Rate & Landing Page Metrics




                                                             9
Introducing the AdWords Grader!


•   A free, instant PPC audit in under
    a minute!
•   Grades your AdWords account
    performance based on the 8 PPC
    metrics that really matter
•   Compares how you’re doing
    against other accounts of similar
    size (monthly spend)
•   http://www.wordstream.com/google
    -adwords




                                         10
AdWords Clinic Time!


•   We’ll review 2 real AdWords accounts and review
    the metrics that matter to determine if they’re
    succeeding or failing, and what they can do to
    improve




                                                      11
Improving Your AdWords Account Metrics

• To improve account performance, leverage
  intelligent automation to enable best practices
  around key metrics.
• WordStream provides powerful tools and automated
  algorithms that can help you improve on your
  account metrics.




                                                 12
5 AdWords Tips from Hanapin Marketing


• We asked Hanapin Marketing’s PPC Hero writers for their
  top AdWords tips.
• We asked the team what strategies they use to get such
  great results from PPC.
• The following are our top five actionable tips.




                                                       13
Tip 1: Group Your Data to Get the Big Picture


“I find that it's crucial to look across different campaign types
to get a good sense of your account.
I've learned valuable lessons about landing pages
(performance across search and display can vary widely) or
ad text (certain types of display campaigns respond well to
questions while others don't) using a handful of campaign
groupings that I tailor to each of my different accounts.”
– Sean Quadlin, PPC Hero.




                                                              14
Tip 2: Look at Your Keywords in New Ways


“Pivot tables, pivot tables, pivot tables! Combine these with
any PPC metric for some great actionable data.
I've found these to be particularly helpful when analyzing
search queries and determining the amount of spend and/or
conversions that might be affected by adding a proposed
negative keyword.
The sheer versatility of this tool makes it an excellent way to
breakdown and analyze your PPC data sheets.”
–Dave Rosborough, PPC Hero.




                                                             15
Tip 3: Build a Strong Keyword List


"When you're performing keyword research, the best answer
I can give you is to take a good, long look at your account
and think about what might be missing.
It's usually something obvious - so utilize your co-workers, a
fresh set of eyes, Google's Keyword Tool, the WordStream's
Keyword Niche Finder and your Search Query Reports to
generate new ideas for campaigns and ad groups.
It's always helped me to template keyword builds out, so that
I can iterate on new keyword ideas and generate them
quickly!”
– Eric Couch, PPC Hero



                                                           16
Tip 4: Know Which Metrics Define Your Success


"I like to look at not just CTR or conversion rate when judging
ad performance. I divide total impressions by total
conversions for each ad to see how many impressions it
takes to get one conversions.”
– Jeff Allen, PPC Hero




                                                           17
Tip 5: Give Yourself a Head Start


“Too many people forget that a good PPC account is only
half the battle! Devote time to landing page and conversion
rate testing.
Having the best converting website is like being a racecar
driver in the fastest car – you aren’t guaranteed to win, but it
sure makes it easier.”
– Sam Owen, PPC Hero




                                                             18
Improving Your AdWords Account Metrics

• To improve account performance, leverage
  intelligent automation or professional account
  management to enable best practices around key
  metrics.
• WordStream provides powerful tools and automated
  algorithms that can help you improve on your
  account metrics.
• Hanapin can provide one-on-one assistance and
  even account management to improve your account
  metrics.


                                                 19
1. Use QueryStream™ to Act on Search Query Data


• Actionable Search Query Report
• See the search queries that users entered to find
  your website
   – Add them as keywords if they’re good
   – Set negative keywords if they’re bad
• Powerful filters to help you dig through data quickly.




                                                           20
2. Use WordStream
Twenty-Minute PPC Work Week


• We find all the low hanging
  fruit in your account
• You just review / approve the
  findings.
• Quick. Easy. Powerful.
• 20 Minutes a Week can
  improve your ROI on
  AdWords by 20% or more!™




                                  21
3. Target Mid & Long Tail Keywords and Negatives with
WordStream

 • Leverage WordStream Trillion-Keyword Database™ and
   Powerful automated algorithms
 • Discovers profitable, relevant mid & long-tail keywords that you
   may have missed out on.




                                                                      22
Keyword Expansion in WordStream




                                  23
Negative Keyword Research in WordStream




                                          24
4. Split AdGroups for Maximum Relevancy with WordStream


                                  AdGroup 2
       AdGroup 1

                                  AdGroup 3



                                  AdGroup 4



 • Quickly break-up bloated ad-groups into more targeted,
   relevant ad groups.
 • Improve CTR, Quality Score, Conversion Rates with just one
   click!



                                                                25
Summary: The 8 Metrics That Matter for PPC


A. Focus on the 8 PPC Metrics that matter:
   •   Quality Score, Click-Through Rate, Impression Share, Account Activity, Long-Tail
       Keyword Optimization, Negative Keyword Usage, Ad-Text Metrics, Conversion
       Rate & Landing Page Metrics

B. Leverage tools and automation to enable PPC best
   practices which will improve your return on investment
   (ROI) on paid search
C. The best PPC accounts take time to build and maintain.
   It’s an ongoing process. For best results, dedicate at least
   20 minutes / week towards AdWords account optimization
   (or get WordStream or Hanapin Marketing to do the work
   for you!!)



                                                                                    26
Live Poll Question #2


Q: Would you like…
• A free AdWords account audit and help in understanding
  your score with a certified AdWords Professional
• A free trial/demo of WordStream PPC Advisor
• A free one-on-one solutions blueprint/account assessment
  with Hanapin Marketing (for accounts with over $20,000/
  month in spend).




                                                       27
Your Questions

 Thank you for attending WordStream & Hanapin Marketing’s
 webinar on: The 8 Metrics That Matter for PPC. #ppcmetrics

 Don’t forget to sign up for a Free Trial of WordStream:
          http://www.wordstream.com/ppc-free-trial
 Sign up for a Free Solutions Blueprint from Hanapin Marketing
       http://www.hanapinmarketing.com/solutions-
                    blueprint-sign-up
 Or contact us directly:
                                    Larry Kim
                                    lkim@wordstream.com
                                    http://twitter.com/larrykim

                                    Sam Owen
                                    http://twitter.com/SamOwenPPC

                                                                    28

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Webinar: The 8 Metrics That Matter for PPC

  • 1. Webinar: The 8 Metrics That Matter for PPC Larry Kim, WordStream Sam Owen, Writer and account manager at PPC Hero & Hanapin Marketing November 15, 2012 CONFIDENTIAL – DO NOT DISTRIBUTE 1
  • 2. Speaker Introductions • Larry Kim – Founder, CTO, WordStream, Inc. – Been doing PPC & SEO for 10 Years! – 3 Years ago, started WordStream! – Today we’re an industry-leading provider of a PPC Management Platform and Keyword Research Tools • Sam Owen – Account Manager, Hanapin Marketing – 3 Years of PPC Experience in the UK and US – Regular contributor for PPC Hero & 2
  • 3. Do you understand these terms? Question: Which are the most important key metrics to focus on in your account? CONFIDENTIAL – DO NOT DISTRIBUTE 3
  • 4. Today’s Agenda • The 8 PPC account metrics that matter & why. • Introducing the Free AdWords Performance Grader for measuring your account’s key metrics • AdWords Clinic! A review of real, best & worst- scoring AdWords accounts • Actionable best-practices (and PPC worst-practices to avoid!) • How to go about improving your PPC metrics • Questions & Answers 4
  • 5. Let’s learn a little about you…. CONFIDENTIAL – DO NOT DISTRIBUTE 5
  • 6. Take Part in Live Blogging on Twitter / Google+ • Include the hashtag #ppcmetrics in your Twitter tweets, Google+ status updates, etc. 6
  • 7. Live-Poll Question 1 Question: Which of the following AdWords Metrics would you say are the most important for managing your Google AdWords Search campaigns? #ppcmetrics a) Clicks, Cost, Cost-Per-Click b) Quality Score, Click-Through-Rate c) Conversions, Cost Per Conversion, Conversion Rate d) Search Query Report e) Impression Share Report 7
  • 8. Live-Poll Question 2 How long have you been involved with Search Marketing? #ppcmetrics a) Less than 1 Year b) 1-3 Years c) 3-5 Years d) 5+ Years 8
  • 9. The 8 Key Metrics that Define Your AdWords Performance At WordStream, we believe that you can get a sense for the health of a an AdWords account by measuring the following metrics 8 Metrics: 1. Quality Score 2. Click-Through Rate 3. Impression Share 4. Account Activity 5. Long-Tail Keyword Optimization 6. Negative Keyword Usage 7. Ad-Text Metrics 8. Conversion Rate & Landing Page Metrics 9
  • 10. Introducing the AdWords Grader! • A free, instant PPC audit in under a minute! • Grades your AdWords account performance based on the 8 PPC metrics that really matter • Compares how you’re doing against other accounts of similar size (monthly spend) • http://www.wordstream.com/google -adwords 10
  • 11. AdWords Clinic Time! • We’ll review 2 real AdWords accounts and review the metrics that matter to determine if they’re succeeding or failing, and what they can do to improve 11
  • 12. Improving Your AdWords Account Metrics • To improve account performance, leverage intelligent automation to enable best practices around key metrics. • WordStream provides powerful tools and automated algorithms that can help you improve on your account metrics. 12
  • 13. 5 AdWords Tips from Hanapin Marketing • We asked Hanapin Marketing’s PPC Hero writers for their top AdWords tips. • We asked the team what strategies they use to get such great results from PPC. • The following are our top five actionable tips. 13
  • 14. Tip 1: Group Your Data to Get the Big Picture “I find that it's crucial to look across different campaign types to get a good sense of your account. I've learned valuable lessons about landing pages (performance across search and display can vary widely) or ad text (certain types of display campaigns respond well to questions while others don't) using a handful of campaign groupings that I tailor to each of my different accounts.” – Sean Quadlin, PPC Hero. 14
  • 15. Tip 2: Look at Your Keywords in New Ways “Pivot tables, pivot tables, pivot tables! Combine these with any PPC metric for some great actionable data. I've found these to be particularly helpful when analyzing search queries and determining the amount of spend and/or conversions that might be affected by adding a proposed negative keyword. The sheer versatility of this tool makes it an excellent way to breakdown and analyze your PPC data sheets.” –Dave Rosborough, PPC Hero. 15
  • 16. Tip 3: Build a Strong Keyword List "When you're performing keyword research, the best answer I can give you is to take a good, long look at your account and think about what might be missing. It's usually something obvious - so utilize your co-workers, a fresh set of eyes, Google's Keyword Tool, the WordStream's Keyword Niche Finder and your Search Query Reports to generate new ideas for campaigns and ad groups. It's always helped me to template keyword builds out, so that I can iterate on new keyword ideas and generate them quickly!” – Eric Couch, PPC Hero 16
  • 17. Tip 4: Know Which Metrics Define Your Success "I like to look at not just CTR or conversion rate when judging ad performance. I divide total impressions by total conversions for each ad to see how many impressions it takes to get one conversions.” – Jeff Allen, PPC Hero 17
  • 18. Tip 5: Give Yourself a Head Start “Too many people forget that a good PPC account is only half the battle! Devote time to landing page and conversion rate testing. Having the best converting website is like being a racecar driver in the fastest car – you aren’t guaranteed to win, but it sure makes it easier.” – Sam Owen, PPC Hero 18
  • 19. Improving Your AdWords Account Metrics • To improve account performance, leverage intelligent automation or professional account management to enable best practices around key metrics. • WordStream provides powerful tools and automated algorithms that can help you improve on your account metrics. • Hanapin can provide one-on-one assistance and even account management to improve your account metrics. 19
  • 20. 1. Use QueryStream™ to Act on Search Query Data • Actionable Search Query Report • See the search queries that users entered to find your website – Add them as keywords if they’re good – Set negative keywords if they’re bad • Powerful filters to help you dig through data quickly. 20
  • 21. 2. Use WordStream Twenty-Minute PPC Work Week • We find all the low hanging fruit in your account • You just review / approve the findings. • Quick. Easy. Powerful. • 20 Minutes a Week can improve your ROI on AdWords by 20% or more!™ 21
  • 22. 3. Target Mid & Long Tail Keywords and Negatives with WordStream • Leverage WordStream Trillion-Keyword Database™ and Powerful automated algorithms • Discovers profitable, relevant mid & long-tail keywords that you may have missed out on. 22
  • 23. Keyword Expansion in WordStream 23
  • 24. Negative Keyword Research in WordStream 24
  • 25. 4. Split AdGroups for Maximum Relevancy with WordStream AdGroup 2 AdGroup 1 AdGroup 3 AdGroup 4 • Quickly break-up bloated ad-groups into more targeted, relevant ad groups. • Improve CTR, Quality Score, Conversion Rates with just one click! 25
  • 26. Summary: The 8 Metrics That Matter for PPC A. Focus on the 8 PPC Metrics that matter: • Quality Score, Click-Through Rate, Impression Share, Account Activity, Long-Tail Keyword Optimization, Negative Keyword Usage, Ad-Text Metrics, Conversion Rate & Landing Page Metrics B. Leverage tools and automation to enable PPC best practices which will improve your return on investment (ROI) on paid search C. The best PPC accounts take time to build and maintain. It’s an ongoing process. For best results, dedicate at least 20 minutes / week towards AdWords account optimization (or get WordStream or Hanapin Marketing to do the work for you!!) 26
  • 27. Live Poll Question #2 Q: Would you like… • A free AdWords account audit and help in understanding your score with a certified AdWords Professional • A free trial/demo of WordStream PPC Advisor • A free one-on-one solutions blueprint/account assessment with Hanapin Marketing (for accounts with over $20,000/ month in spend). 27
  • 28. Your Questions Thank you for attending WordStream & Hanapin Marketing’s webinar on: The 8 Metrics That Matter for PPC. #ppcmetrics Don’t forget to sign up for a Free Trial of WordStream: http://www.wordstream.com/ppc-free-trial Sign up for a Free Solutions Blueprint from Hanapin Marketing http://www.hanapinmarketing.com/solutions- blueprint-sign-up Or contact us directly: Larry Kim lkim@wordstream.com http://twitter.com/larrykim Sam Owen http://twitter.com/SamOwenPPC 28