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The most customizable online
registration platform for the
endurance event industry.
• Improve participant experience and lower the
cost of operations for organizations.
• Support our clients with the highest level of
customer service.
• Make race technology easy, intuitive and
customizable.
THE RACE IT MISSION
Race It by the numbers:
• Over eight years of industry experience.
• Over 20,000 events registered.
• Over three million participants registered in 2012.
• Over one million participants registered (YTD)
2013.
• Will transact in excess of $250 million in 2013.
A HISTORY OF SUCCESS
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RACE IT OVERVIEW
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WHY CHOOSE RACE IT?
Big enough to handle the
largest events, small
enough to provide
personalized care...
• Technology: Empowering race directors and
participants to effortlessly manage registration.
• Customer Service: We provide assigned customer
service representatives. We answer the phone!
• Development and Support: All support and
development efforts are provided within the U.S. and
focused on the endurance sports industry.
THE RACE IT DIFFERENCE
• Features: Valuable capabilities – including discount
codes, real-time changes to registration form, team
and relay registration, transfers, deferrals,
participant editing and reservation codes – provided
at no additional cost.
• Reporting: Summary accounting, year to year
comparison, ad hoc.
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Employees who
understand your
business, share your
passion and treat your
event as their own.
Our talented team includes:
• Technical specialists and platform developers.
• Web designers and art directors.
• Account and project managers.
• Sales representatives.
• Accounting professionals.
ONE-ON-ONE ATTENTION FOR
YOUR EVENT THE RACE IT STAFF
EXCEPTIONAL SUPPORT TEAM
• Dedicated account managers: No phone trees
when you call us for support – you will talk to a
person!
• Your emails won’t go unanswered – we try to
resolve all support inquiries in the same business
day.
• We take care of your participants too: We
handle questions from your participants about
your event’s
registration inquiries.
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Technology that is
easy and intuitive!
• User-friendly tools that allow you and your
team to make registration updates.
• Race It’s professional team handles the
creation, maintenance and design aspects
allowing you to focus on your event.
PREMIUM TECHNOLOGY MADE EASY AND INTUITIVE
BEST IN INDUSTRY
TECHNOLOGY
• Migration to virtually hosted environment allows us
to horizontally scale to meet customer demand as
needed.
• Registration process seamlessly integrated with
your website.
• Secure system so your participants’ data is
protected:
PCI Compliant, client funds bonded to $5 million.
• Multiple third-party Integration solutions (CRM,
email, social media, membership validation).
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CORE RACE IT PLATFORM FEATURES
Custom Lottery Configuration
Volunteer Registration
Searchable Race Results
Robust Reporting
Team Registration and Management
Flexible Reporting
Participant Editing
Fully Branded and Customizable
Registration Page Per Event
Transfers and Deferral Engine
Volunteer Registration
eCommerce Platform (Product Sales)
Web Design and Hosting
Results 2.0
User Permissions Architecture
Custom Discount Code Support
Exclusive Category Options
Reservation Codes
Participant Email Correspondence
Membership Management
Auto-bib Assignment
Charity Donations
Refund Processing
Rebate Options
International Language Support
Foreign Currency Support
Franchise/Licensee Support
Custom Website Registration Counter
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• Reduces load on registration demand by allowing longer window of availability and no
limit.
• Final registration pool composition can be controlled with selection parameters.
• Searchable link allowing lottery winners and losers to search and review status.
• Provides valuable metrics for analysis on overall participant demand for event.
• Can provide an additional revenue stream if lotto entry fee is charged.
LOTTERY BENEFITS
Lottery experience is
highly customizable with
multiple deployment and
selection options.
LOTTERY
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RUSH EVENT REGISTRATION
• Registration design considerations.
• Our technology scales for demand.
• Deep culture of testing, simulation, hardening.
PREVIOUS EXPERIENCE SOLUTIONS
• Army Ten Miler – 30,000+ Registrations
• Camp Pendleton WFMR – 25,000+ Registrations
• Bike New York 5 Boro Bike Tour – 32,000
Registrations
Multiple solutions
to accommodate
rush registration
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UNLIMITED EVENT AND CATEGORY
MANAGEMENT
EVENT DASHBOARD
• Quickly and easily access event information or specific category details
within an event.
• Generate comparative reports across events and categories.
• Edit and administer details of each event and category quickly and easily
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CUSTOMIZABLE EMAILS
• Easily design communication touch points that recreate your exact brand.
• HTML code-supported for a completely customized content.
EMAIL BRANDING
Build your event’s
brand through
customized emails.
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• Gather personal information and collect
signed waivers for volunteers efficiently.
• Provide volunteers with incentives through
the volunteer registration process.
• Volunteers choose when and where they’d
like to volunteer at the event.
BENEFITS FOR VOLUNTEERS BENEFITS FOR RACE DIRECTOR
VOLUNTEER MANAGEMENT
Keep your
workforce
organized and
informed.
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• Organize and mobilize your volunteer
base.
• Store and export volunteer records with
ease.
• Email updates to volunteers as needed.
• Legitimize the volunteer commitment.
• Customizable to your needs.
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• Participants can return to the merchandise
page to make additional purchases post
registration.
• Can be limited to registered participants.
SIMPLE SYSTEM EFFICIENT PROCESS
ECOMMERCE PLATFORM FOR
PRODUCT AND PARTNERSHIP SALES
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An efficient and
easy way to
increase your
revenue
opportunities.
• Purchases linked back to original participant
record so you can combine all purchases into one
bag for maximum ease and efficiency.
• Summary and detailed accounting for ecommerce
purchases.
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• Race It’s professional designers handle the
creation and maintenance of all design
aspects so you can focus on your race.
• Our design team uses the latest standards
in web design to create a professional
website that is tailored to your event.
WEBSITE DESIGN / CMS
WEBSITE DESIGN
AND HOSTING
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Seamless integration
with your brand.
Your participants never
have to know they’ve
left your site!
• Our Content Management System (CMS) ,
allows you to spend more time managing
your event, and less managing your
website.
• Google Analytics integration for your web
page to help you better interpret your site’s
traffic and audience.
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• Post event results quickly.
• Searchable results engine.
• Live searchable results.
• Responsive design.
• Optimized for mobile devices & tablets.
RESULTS ENGINE
RACE RESULTS
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Effortlessly
upload and find
results.
Designed for
mobile, tablet, and
desktop devices.
• Mimics your event web page so participants
still think they are on your event’s website.
• Pre-set file format to upload results quickly.
• User friendly upload process that allows you
to quickly upload and customize your
results.
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Reduce the risk to
your participants.
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TRANSFERS, DEFERRRALS &
REFUNDS
Set your registration preferences and control
whether participants can:
• Transfer their registration to other participants.
• Transfer between events and categories.
• Allow deferred registration until the following year.
You decide:
• If these actions are permitted.
• If there will be fees associated with transfers/deferrals.
• Which dates transfers and deferrals will be permitted.
TRANSFERS, DEFERRALS… AND REFUNDS
• Process full or partial refunds from Race It at
anytime.
• Refund log issues and track all confirmation
numbers for every refund.
• Refund information included in payment transaction
reports.
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TEAM MANAGEMENT
TEAM MANAGEMENT
FUNCTIONS
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Get your participants
involved in planning
for the big day!
• Team Captains can change team name, add/remove team members, invite team
members and send emails to the team.
• Team Captains can share their team on Facebook.
• Team Captain can upload their team logo.
• Team members can search and join a team.
• Team Captain can export their roster and bring it to check-in.
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• Allow participants to easily update their
registration record online.
• You control the fields that can be updated.
PARTICPANT EDITING PARTICPANT EDITING (CONT.)
PARTICIPANT EDITING
Easy and intuitive
for your
participants.
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• Set the cut-off date and time of when
participants are able to update their
records.
• Allows for event day registrations.
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• Develop valuable target market information
and run reports on any category:
• Demographics
• Purchasing
• Charity
• Apparel sizing
• ...and much more
AUTOMATED REPORTS AND
METRICS
Robust reporting
and metrics
tracking.
• Participant data analytical reports.
• Accounting integration – QuickBooks
software.
• Abandon registration tracking.
REPORTS, METRICS & ACCOUNTING
INTEGRATION
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PLATFORM SCALABILITY
• Our infrastructure exists in a cloud based
virtual environment. This is fully geo-
redundant with failover.
• All data is backed up daily and stored off
site for one year.
• New enhancements have increased our
ability to handle large transaction
volumes.
HARDENED
INFRASTRUCTURE
• In excess of 150,000 registrants an
hour.
• Up to 2,000 registrants in a minute.
KEY METRICS
Constantly
increasing our
technological
abilities.
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• Save time by importing previous participant
data from non-Race It platforms and integrate it
with current events
• Full data ownership for up to 10 years.
• Our application is housed and run out of a PCI-
Compliant data center.
DATA STORAGE AND SECURITY
SECURE DATA STORAGE
Simplicity, piece of
mind and
convenience.
• We have implemented StillSecure’s PCI Complete
solution, allowing us to meet the technological
requirements of the PCI DSS 2.0.
• The credit card gateway provider that we use to
process all transactions is a PCI-certified gateway.
• For additional protection, our application/database
does not store detailed credit card information.
*For more informationon our data partners, please visit:
http://www.peak10.com/data-center-services/regulatory-compliance
http://www.stillsecure.com/mss/pci-complete
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• All fees associated with merchant account are paid by Race It (no hidden fees).
• Client funds are paid semi-monthly, usually on the 1st and 16th of every month.
• Reconciled Transaction Reports are emailed with every payment.
• Client funds are bonded and insured for $5 million.
PAYMENT PROCESSING
PROCEDURE
Access registration
accounting details
quickly and easily.
PAYMENT PROCESSING
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• Promote your race organization’s social
media platforms directly through Race It.
• Allow your participant to socially share
your brand upon registering for your event.
SOCIAL MEDIA
SOCIAL MEDIA INTEGRATION
Take advantage of
these important
marketing tools.
• “Shares”, “Likes”, “Follows”, etc. on the
Race It site are applied to the race
organization’s social media.
• Increase visibility and viral growth of your
race organization through Race It.
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Integrate your
timing system
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TIMER DATA ACCESS
• Race It can supply your selected timing
partner with access to your participant data.
• Race It has direct integrations with The Race
Director and Run Score software.
TIMER DATA ACCESS
• Our API makes it easy for timing
companies to work with Race It and
import data into their scoring software.
• Selective access to data for timers
provides security for your information
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• Create a donations page for your event or
organization.
• Include donations in the registration process.
• Generate accounting statements showing all donor
activity.
• Empower your event’s charities for a successful
partnership and raise maximum funds for your
cause!
SUPPORT YOUR CHARITIES
CHARITABLE DONATIONS
Make giving as
easy as it should
be
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• Individuals or teams can create fundraising pages for
participating charities.
• Fundraisers can customize their page through stories
and images.
• Set goals, invite others to join their fundraising efforts and
make donations.
• Integration with Facebook to easily share your fund
raising page with friends and family.
FUNDRAISING FEATURES
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DISCOUNT CODES
RACE IT DISCOUNT CODE SYSTEM
Create discount
codes at any time!
• The Race It discount code system allows you to create one code for all events and
even specify categories within those events
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Competitor Endurance Sports Network (CESN):
The only network dedicated to endurance
• Competitor.com and RunRocknRoll.com
• VeloNews.com and Singletrack.com
• Triathlete.com
PRINT MEDIA DIGITAL MEDIA
CGI PROMOTIONAL PLATFORM
Four leading publications in endurance and the
active lifestyle:
• Competitor magazine
• Triathlete magazine
• Velo
• Inside Triathlon
The active lifestyle
platform to drive
participants
to your events.
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