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5/30/2013 1
The most customizable online
registration platform for the
endurance event industry.
• Improve participant experience and lower the
cost of operations for organizations.
• Support our clients with the highest level of
customer service.
• Make race technology easy, intuitive and
customizable.
THE RACE IT MISSION
Race It by the numbers:
• Over eight years of industry experience.
• Over 20,000 events registered.
• Over three million participants registered in 2012.
• Over one million participants registered (YTD)
2013.
• Will transact in excess of $250 million in 2013.
A HISTORY OF SUCCESS
1
RACE IT OVERVIEW
5/30/2013 2
WHY CHOOSE RACE IT?
Big enough to handle the
largest events, small
enough to provide
personalized care...
• Technology: Empowering race directors and
participants to effortlessly manage registration.
• Customer Service: We provide assigned customer
service representatives. We answer the phone!
• Development and Support: All support and
development efforts are provided within the U.S. and
focused on the endurance sports industry.
THE RACE IT DIFFERENCE
• Features: Valuable capabilities – including discount
codes, real-time changes to registration form, team
and relay registration, transfers, deferrals,
participant editing and reservation codes – provided
at no additional cost.
• Reporting: Summary accounting, year to year
comparison, ad hoc.
5/30/2013 3
Employees who
understand your
business, share your
passion and treat your
event as their own.
Our talented team includes:
• Technical specialists and platform developers.
• Web designers and art directors.
• Account and project managers.
• Sales representatives.
• Accounting professionals.
ONE-ON-ONE ATTENTION FOR
YOUR EVENT THE RACE IT STAFF
EXCEPTIONAL SUPPORT TEAM
• Dedicated account managers: No phone trees
when you call us for support – you will talk to a
person!
• Your emails won’t go unanswered – we try to
resolve all support inquiries in the same business
day.
• We take care of your participants too: We
handle questions from your participants about
your event’s
registration inquiries.
5/30/2013 4
Technology that is
easy and intuitive!
• User-friendly tools that allow you and your
team to make registration updates.
• Race It’s professional team handles the
creation, maintenance and design aspects
allowing you to focus on your event.
PREMIUM TECHNOLOGY MADE EASY AND INTUITIVE
BEST IN INDUSTRY
TECHNOLOGY
• Migration to virtually hosted environment allows us
to horizontally scale to meet customer demand as
needed.
• Registration process seamlessly integrated with
your website.
• Secure system so your participants’ data is
protected:
PCI Compliant, client funds bonded to $5 million.
• Multiple third-party Integration solutions (CRM,
email, social media, membership validation).
5/30/2013 5
CORE RACE IT PLATFORM FEATURES
 Custom Lottery Configuration
 Volunteer Registration
 Searchable Race Results
 Robust Reporting
 Team Registration and Management
 Flexible Reporting
 Participant Editing
 Fully Branded and Customizable
Registration Page Per Event
 Transfers and Deferral Engine
 Volunteer Registration
 eCommerce Platform (Product Sales)
 Web Design and Hosting
 Results 2.0
 User Permissions Architecture
 Custom Discount Code Support
 Exclusive Category Options
 Reservation Codes
 Participant Email Correspondence
 Membership Management
 Auto-bib Assignment
 Charity Donations
 Refund Processing
 Rebate Options
 International Language Support
 Foreign Currency Support
 Franchise/Licensee Support
 Custom Website Registration Counter
5/30/2013 6
• Reduces load on registration demand by allowing longer window of availability and no
limit.
• Final registration pool composition can be controlled with selection parameters.
• Searchable link allowing lottery winners and losers to search and review status.
• Provides valuable metrics for analysis on overall participant demand for event.
• Can provide an additional revenue stream if lotto entry fee is charged.
LOTTERY BENEFITS
Lottery experience is
highly customizable with
multiple deployment and
selection options.
LOTTERY
5/30/2013 7
RUSH EVENT REGISTRATION
• Registration design considerations.
• Our technology scales for demand.
• Deep culture of testing, simulation, hardening.
PREVIOUS EXPERIENCE SOLUTIONS
• Army Ten Miler – 30,000+ Registrations
• Camp Pendleton WFMR – 25,000+ Registrations
• Bike New York 5 Boro Bike Tour – 32,000
Registrations
Multiple solutions
to accommodate
rush registration
5/30/2013 8
UNLIMITED EVENT AND CATEGORY
MANAGEMENT
EVENT DASHBOARD
• Quickly and easily access event information or specific category details
within an event.
• Generate comparative reports across events and categories.
• Edit and administer details of each event and category quickly and easily
5/30/2013 9
CUSTOMIZABLE EMAILS
• Easily design communication touch points that recreate your exact brand.
• HTML code-supported for a completely customized content.
EMAIL BRANDING
Build your event’s
brand through
customized emails.
5/30/2013 10
• Gather personal information and collect
signed waivers for volunteers efficiently.
• Provide volunteers with incentives through
the volunteer registration process.
• Volunteers choose when and where they’d
like to volunteer at the event.
BENEFITS FOR VOLUNTEERS BENEFITS FOR RACE DIRECTOR
VOLUNTEER MANAGEMENT
Keep your
workforce
organized and
informed.
10
• Organize and mobilize your volunteer
base.
• Store and export volunteer records with
ease.
• Email updates to volunteers as needed.
• Legitimize the volunteer commitment.
• Customizable to your needs.
5/30/2013 11
• Participants can return to the merchandise
page to make additional purchases post
registration.
• Can be limited to registered participants.
SIMPLE SYSTEM EFFICIENT PROCESS
ECOMMERCE PLATFORM FOR
PRODUCT AND PARTNERSHIP SALES
11
An efficient and
easy way to
increase your
revenue
opportunities.
• Purchases linked back to original participant
record so you can combine all purchases into one
bag for maximum ease and efficiency.
• Summary and detailed accounting for ecommerce
purchases.
5/30/2013 12
• Race It’s professional designers handle the
creation and maintenance of all design
aspects so you can focus on your race.
• Our design team uses the latest standards
in web design to create a professional
website that is tailored to your event.
WEBSITE DESIGN / CMS
WEBSITE DESIGN
AND HOSTING
12
Seamless integration
with your brand.
Your participants never
have to know they’ve
left your site!
• Our Content Management System (CMS) ,
allows you to spend more time managing
your event, and less managing your
website.
• Google Analytics integration for your web
page to help you better interpret your site’s
traffic and audience.
5/30/2013 13
• Post event results quickly.
• Searchable results engine.
• Live searchable results.
• Responsive design.
• Optimized for mobile devices & tablets.
RESULTS ENGINE
RACE RESULTS
13
Effortlessly
upload and find
results.
Designed for
mobile, tablet, and
desktop devices.
• Mimics your event web page so participants
still think they are on your event’s website.
• Pre-set file format to upload results quickly.
• User friendly upload process that allows you
to quickly upload and customize your
results.
5/30/2013 14
Reduce the risk to
your participants.
14
TRANSFERS, DEFERRRALS &
REFUNDS
Set your registration preferences and control
whether participants can:
• Transfer their registration to other participants.
• Transfer between events and categories.
• Allow deferred registration until the following year.
You decide:
• If these actions are permitted.
• If there will be fees associated with transfers/deferrals.
• Which dates transfers and deferrals will be permitted.
TRANSFERS, DEFERRALS… AND REFUNDS
• Process full or partial refunds from Race It at
anytime.
• Refund log issues and track all confirmation
numbers for every refund.
• Refund information included in payment transaction
reports.
5/30/2013 15
TEAM MANAGEMENT
TEAM MANAGEMENT
FUNCTIONS
15
Get your participants
involved in planning
for the big day!
• Team Captains can change team name, add/remove team members, invite team
members and send emails to the team.
• Team Captains can share their team on Facebook.
• Team Captain can upload their team logo.
• Team members can search and join a team.
• Team Captain can export their roster and bring it to check-in.
5/30/2013 16
• Allow participants to easily update their
registration record online.
• You control the fields that can be updated.
PARTICPANT EDITING PARTICPANT EDITING (CONT.)
PARTICIPANT EDITING
Easy and intuitive
for your
participants.
16
• Set the cut-off date and time of when
participants are able to update their
records.
• Allows for event day registrations.
5/30/2013 17
• Develop valuable target market information
and run reports on any category:
• Demographics
• Purchasing
• Charity
• Apparel sizing
• ...and much more
AUTOMATED REPORTS AND
METRICS
Robust reporting
and metrics
tracking.
• Participant data analytical reports.
• Accounting integration – QuickBooks
software.
• Abandon registration tracking.
REPORTS, METRICS & ACCOUNTING
INTEGRATION
5/30/2013 18
PLATFORM SCALABILITY
• Our infrastructure exists in a cloud based
virtual environment. This is fully geo-
redundant with failover.
• All data is backed up daily and stored off
site for one year.
• New enhancements have increased our
ability to handle large transaction
volumes.
HARDENED
INFRASTRUCTURE
• In excess of 150,000 registrants an
hour.
• Up to 2,000 registrants in a minute.
KEY METRICS
Constantly
increasing our
technological
abilities.
5/30/2013 19
• Save time by importing previous participant
data from non-Race It platforms and integrate it
with current events
• Full data ownership for up to 10 years.
• Our application is housed and run out of a PCI-
Compliant data center.
DATA STORAGE AND SECURITY
SECURE DATA STORAGE
Simplicity, piece of
mind and
convenience.
• We have implemented StillSecure’s PCI Complete
solution, allowing us to meet the technological
requirements of the PCI DSS 2.0.
• The credit card gateway provider that we use to
process all transactions is a PCI-certified gateway.
• For additional protection, our application/database
does not store detailed credit card information.
*For more informationon our data partners, please visit:
http://www.peak10.com/data-center-services/regulatory-compliance
http://www.stillsecure.com/mss/pci-complete
5/30/2013 20
• All fees associated with merchant account are paid by Race It (no hidden fees).
• Client funds are paid semi-monthly, usually on the 1st and 16th of every month.
• Reconciled Transaction Reports are emailed with every payment.
• Client funds are bonded and insured for $5 million.
PAYMENT PROCESSING
PROCEDURE
Access registration
accounting details
quickly and easily.
PAYMENT PROCESSING
20
5/30/2013 21
• Promote your race organization’s social
media platforms directly through Race It.
• Allow your participant to socially share
your brand upon registering for your event.
SOCIAL MEDIA
SOCIAL MEDIA INTEGRATION
Take advantage of
these important
marketing tools.
• “Shares”, “Likes”, “Follows”, etc. on the
Race It site are applied to the race
organization’s social media.
• Increase visibility and viral growth of your
race organization through Race It.
5/30/2013 22
Integrate your
timing system
22
TIMER DATA ACCESS
• Race It can supply your selected timing
partner with access to your participant data.
• Race It has direct integrations with The Race
Director and Run Score software.
TIMER DATA ACCESS
• Our API makes it easy for timing
companies to work with Race It and
import data into their scoring software.
• Selective access to data for timers
provides security for your information
5/30/2013 23
• Create a donations page for your event or
organization.
• Include donations in the registration process.
• Generate accounting statements showing all donor
activity.
• Empower your event’s charities for a successful
partnership and raise maximum funds for your
cause!
SUPPORT YOUR CHARITIES
CHARITABLE DONATIONS
Make giving as
easy as it should
be
23
• Individuals or teams can create fundraising pages for
participating charities.
• Fundraisers can customize their page through stories
and images.
• Set goals, invite others to join their fundraising efforts and
make donations.
• Integration with Facebook to easily share your fund
raising page with friends and family.
FUNDRAISING FEATURES
5/30/2013 24
DISCOUNT CODES
RACE IT DISCOUNT CODE SYSTEM
Create discount
codes at any time!
• The Race It discount code system allows you to create one code for all events and
even specify categories within those events
5/30/2013 25
Competitor Endurance Sports Network (CESN):
The only network dedicated to endurance
• Competitor.com and RunRocknRoll.com
• VeloNews.com and Singletrack.com
• Triathlete.com
PRINT MEDIA DIGITAL MEDIA
CGI PROMOTIONAL PLATFORM
Four leading publications in endurance and the
active lifestyle:
• Competitor magazine
• Triathlete magazine
• Velo
• Inside Triathlon
The active lifestyle
platform to drive
participants
to your events.
25

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Race It Online Race Registration

  • 1. 5/30/2013 1 The most customizable online registration platform for the endurance event industry. • Improve participant experience and lower the cost of operations for organizations. • Support our clients with the highest level of customer service. • Make race technology easy, intuitive and customizable. THE RACE IT MISSION Race It by the numbers: • Over eight years of industry experience. • Over 20,000 events registered. • Over three million participants registered in 2012. • Over one million participants registered (YTD) 2013. • Will transact in excess of $250 million in 2013. A HISTORY OF SUCCESS 1 RACE IT OVERVIEW
  • 2. 5/30/2013 2 WHY CHOOSE RACE IT? Big enough to handle the largest events, small enough to provide personalized care... • Technology: Empowering race directors and participants to effortlessly manage registration. • Customer Service: We provide assigned customer service representatives. We answer the phone! • Development and Support: All support and development efforts are provided within the U.S. and focused on the endurance sports industry. THE RACE IT DIFFERENCE • Features: Valuable capabilities – including discount codes, real-time changes to registration form, team and relay registration, transfers, deferrals, participant editing and reservation codes – provided at no additional cost. • Reporting: Summary accounting, year to year comparison, ad hoc.
  • 3. 5/30/2013 3 Employees who understand your business, share your passion and treat your event as their own. Our talented team includes: • Technical specialists and platform developers. • Web designers and art directors. • Account and project managers. • Sales representatives. • Accounting professionals. ONE-ON-ONE ATTENTION FOR YOUR EVENT THE RACE IT STAFF EXCEPTIONAL SUPPORT TEAM • Dedicated account managers: No phone trees when you call us for support – you will talk to a person! • Your emails won’t go unanswered – we try to resolve all support inquiries in the same business day. • We take care of your participants too: We handle questions from your participants about your event’s registration inquiries.
  • 4. 5/30/2013 4 Technology that is easy and intuitive! • User-friendly tools that allow you and your team to make registration updates. • Race It’s professional team handles the creation, maintenance and design aspects allowing you to focus on your event. PREMIUM TECHNOLOGY MADE EASY AND INTUITIVE BEST IN INDUSTRY TECHNOLOGY • Migration to virtually hosted environment allows us to horizontally scale to meet customer demand as needed. • Registration process seamlessly integrated with your website. • Secure system so your participants’ data is protected: PCI Compliant, client funds bonded to $5 million. • Multiple third-party Integration solutions (CRM, email, social media, membership validation).
  • 5. 5/30/2013 5 CORE RACE IT PLATFORM FEATURES  Custom Lottery Configuration  Volunteer Registration  Searchable Race Results  Robust Reporting  Team Registration and Management  Flexible Reporting  Participant Editing  Fully Branded and Customizable Registration Page Per Event  Transfers and Deferral Engine  Volunteer Registration  eCommerce Platform (Product Sales)  Web Design and Hosting  Results 2.0  User Permissions Architecture  Custom Discount Code Support  Exclusive Category Options  Reservation Codes  Participant Email Correspondence  Membership Management  Auto-bib Assignment  Charity Donations  Refund Processing  Rebate Options  International Language Support  Foreign Currency Support  Franchise/Licensee Support  Custom Website Registration Counter
  • 6. 5/30/2013 6 • Reduces load on registration demand by allowing longer window of availability and no limit. • Final registration pool composition can be controlled with selection parameters. • Searchable link allowing lottery winners and losers to search and review status. • Provides valuable metrics for analysis on overall participant demand for event. • Can provide an additional revenue stream if lotto entry fee is charged. LOTTERY BENEFITS Lottery experience is highly customizable with multiple deployment and selection options. LOTTERY
  • 7. 5/30/2013 7 RUSH EVENT REGISTRATION • Registration design considerations. • Our technology scales for demand. • Deep culture of testing, simulation, hardening. PREVIOUS EXPERIENCE SOLUTIONS • Army Ten Miler – 30,000+ Registrations • Camp Pendleton WFMR – 25,000+ Registrations • Bike New York 5 Boro Bike Tour – 32,000 Registrations Multiple solutions to accommodate rush registration
  • 8. 5/30/2013 8 UNLIMITED EVENT AND CATEGORY MANAGEMENT EVENT DASHBOARD • Quickly and easily access event information or specific category details within an event. • Generate comparative reports across events and categories. • Edit and administer details of each event and category quickly and easily
  • 9. 5/30/2013 9 CUSTOMIZABLE EMAILS • Easily design communication touch points that recreate your exact brand. • HTML code-supported for a completely customized content. EMAIL BRANDING Build your event’s brand through customized emails.
  • 10. 5/30/2013 10 • Gather personal information and collect signed waivers for volunteers efficiently. • Provide volunteers with incentives through the volunteer registration process. • Volunteers choose when and where they’d like to volunteer at the event. BENEFITS FOR VOLUNTEERS BENEFITS FOR RACE DIRECTOR VOLUNTEER MANAGEMENT Keep your workforce organized and informed. 10 • Organize and mobilize your volunteer base. • Store and export volunteer records with ease. • Email updates to volunteers as needed. • Legitimize the volunteer commitment. • Customizable to your needs.
  • 11. 5/30/2013 11 • Participants can return to the merchandise page to make additional purchases post registration. • Can be limited to registered participants. SIMPLE SYSTEM EFFICIENT PROCESS ECOMMERCE PLATFORM FOR PRODUCT AND PARTNERSHIP SALES 11 An efficient and easy way to increase your revenue opportunities. • Purchases linked back to original participant record so you can combine all purchases into one bag for maximum ease and efficiency. • Summary and detailed accounting for ecommerce purchases.
  • 12. 5/30/2013 12 • Race It’s professional designers handle the creation and maintenance of all design aspects so you can focus on your race. • Our design team uses the latest standards in web design to create a professional website that is tailored to your event. WEBSITE DESIGN / CMS WEBSITE DESIGN AND HOSTING 12 Seamless integration with your brand. Your participants never have to know they’ve left your site! • Our Content Management System (CMS) , allows you to spend more time managing your event, and less managing your website. • Google Analytics integration for your web page to help you better interpret your site’s traffic and audience.
  • 13. 5/30/2013 13 • Post event results quickly. • Searchable results engine. • Live searchable results. • Responsive design. • Optimized for mobile devices & tablets. RESULTS ENGINE RACE RESULTS 13 Effortlessly upload and find results. Designed for mobile, tablet, and desktop devices. • Mimics your event web page so participants still think they are on your event’s website. • Pre-set file format to upload results quickly. • User friendly upload process that allows you to quickly upload and customize your results.
  • 14. 5/30/2013 14 Reduce the risk to your participants. 14 TRANSFERS, DEFERRRALS & REFUNDS Set your registration preferences and control whether participants can: • Transfer their registration to other participants. • Transfer between events and categories. • Allow deferred registration until the following year. You decide: • If these actions are permitted. • If there will be fees associated with transfers/deferrals. • Which dates transfers and deferrals will be permitted. TRANSFERS, DEFERRALS… AND REFUNDS • Process full or partial refunds from Race It at anytime. • Refund log issues and track all confirmation numbers for every refund. • Refund information included in payment transaction reports.
  • 15. 5/30/2013 15 TEAM MANAGEMENT TEAM MANAGEMENT FUNCTIONS 15 Get your participants involved in planning for the big day! • Team Captains can change team name, add/remove team members, invite team members and send emails to the team. • Team Captains can share their team on Facebook. • Team Captain can upload their team logo. • Team members can search and join a team. • Team Captain can export their roster and bring it to check-in.
  • 16. 5/30/2013 16 • Allow participants to easily update their registration record online. • You control the fields that can be updated. PARTICPANT EDITING PARTICPANT EDITING (CONT.) PARTICIPANT EDITING Easy and intuitive for your participants. 16 • Set the cut-off date and time of when participants are able to update their records. • Allows for event day registrations.
  • 17. 5/30/2013 17 • Develop valuable target market information and run reports on any category: • Demographics • Purchasing • Charity • Apparel sizing • ...and much more AUTOMATED REPORTS AND METRICS Robust reporting and metrics tracking. • Participant data analytical reports. • Accounting integration – QuickBooks software. • Abandon registration tracking. REPORTS, METRICS & ACCOUNTING INTEGRATION
  • 18. 5/30/2013 18 PLATFORM SCALABILITY • Our infrastructure exists in a cloud based virtual environment. This is fully geo- redundant with failover. • All data is backed up daily and stored off site for one year. • New enhancements have increased our ability to handle large transaction volumes. HARDENED INFRASTRUCTURE • In excess of 150,000 registrants an hour. • Up to 2,000 registrants in a minute. KEY METRICS Constantly increasing our technological abilities.
  • 19. 5/30/2013 19 • Save time by importing previous participant data from non-Race It platforms and integrate it with current events • Full data ownership for up to 10 years. • Our application is housed and run out of a PCI- Compliant data center. DATA STORAGE AND SECURITY SECURE DATA STORAGE Simplicity, piece of mind and convenience. • We have implemented StillSecure’s PCI Complete solution, allowing us to meet the technological requirements of the PCI DSS 2.0. • The credit card gateway provider that we use to process all transactions is a PCI-certified gateway. • For additional protection, our application/database does not store detailed credit card information. *For more informationon our data partners, please visit: http://www.peak10.com/data-center-services/regulatory-compliance http://www.stillsecure.com/mss/pci-complete
  • 20. 5/30/2013 20 • All fees associated with merchant account are paid by Race It (no hidden fees). • Client funds are paid semi-monthly, usually on the 1st and 16th of every month. • Reconciled Transaction Reports are emailed with every payment. • Client funds are bonded and insured for $5 million. PAYMENT PROCESSING PROCEDURE Access registration accounting details quickly and easily. PAYMENT PROCESSING 20
  • 21. 5/30/2013 21 • Promote your race organization’s social media platforms directly through Race It. • Allow your participant to socially share your brand upon registering for your event. SOCIAL MEDIA SOCIAL MEDIA INTEGRATION Take advantage of these important marketing tools. • “Shares”, “Likes”, “Follows”, etc. on the Race It site are applied to the race organization’s social media. • Increase visibility and viral growth of your race organization through Race It.
  • 22. 5/30/2013 22 Integrate your timing system 22 TIMER DATA ACCESS • Race It can supply your selected timing partner with access to your participant data. • Race It has direct integrations with The Race Director and Run Score software. TIMER DATA ACCESS • Our API makes it easy for timing companies to work with Race It and import data into their scoring software. • Selective access to data for timers provides security for your information
  • 23. 5/30/2013 23 • Create a donations page for your event or organization. • Include donations in the registration process. • Generate accounting statements showing all donor activity. • Empower your event’s charities for a successful partnership and raise maximum funds for your cause! SUPPORT YOUR CHARITIES CHARITABLE DONATIONS Make giving as easy as it should be 23 • Individuals or teams can create fundraising pages for participating charities. • Fundraisers can customize their page through stories and images. • Set goals, invite others to join their fundraising efforts and make donations. • Integration with Facebook to easily share your fund raising page with friends and family. FUNDRAISING FEATURES
  • 24. 5/30/2013 24 DISCOUNT CODES RACE IT DISCOUNT CODE SYSTEM Create discount codes at any time! • The Race It discount code system allows you to create one code for all events and even specify categories within those events
  • 25. 5/30/2013 25 Competitor Endurance Sports Network (CESN): The only network dedicated to endurance • Competitor.com and RunRocknRoll.com • VeloNews.com and Singletrack.com • Triathlete.com PRINT MEDIA DIGITAL MEDIA CGI PROMOTIONAL PLATFORM Four leading publications in endurance and the active lifestyle: • Competitor magazine • Triathlete magazine • Velo • Inside Triathlon The active lifestyle platform to drive participants to your events. 25