Presentation given by Dr K Subramanian, Director and Professor, Advance Centre for Informatic and Innovative Learning IGNOU on August 1st, 2011 at eWorld Forum (www.eworldforum.net) in the session Sharing Good Practices in eGovernance

1. Sharing of Good Practices of E/G Governance Prof. K. Subramanian SM(IEEE), SMACM, FIETE, SMCSI,MAIMA,MAIS,MCFE Professor & Director, Advanced Center for Informatics & Innovative Learning (ACIIL), IGNOU HON.IT Adviser to CAG of India & Ex-DDG(NIC), Min of C & IT President, Cyber Society of India Emeritus President, eInformation Systems Security Audit Association (eISSA), India

13. ENABLING TO RAPIDLY MOVE UP THE E-GOVERNANCE EVOLUTION STAIRCASE 1st august 2011 egov world forum 2011 Prof. KS@2011 Strategy/Policy People Process Technology 3. Transaction Competition Confidentiality/privacy Fee for transaction E-authentication Self-services Skill set changes Portfolio mgmt. Sourcing Inc. business staff BPR Relationship mgmt. Online interfaces Channel mgmt. Legacy sys. links Security Information access 24x7 infrastructure Sourcing Funding stream allocations Agency identity “ Big Browser” Job structures Relocation/telecommuting Organization Performance accountability Multiple-programs skills Privacy reduces Integrated services Change value chain New processes/services Change relationships (G2G, G2B, G2C, G2E) ‏ New applications New data structures Time 2. Interaction Searchable Database Public response/ email Content mgmt. Increased support staff Governance Knowledge mgmt. E-mail best prac. Content mgmt. Metadata Data synch. Search engine E-mail 1. Presence Publish Existing Streamline processes Web site Markup Trigger 4. Transformation Cost/ Complexity Define policy and outsource execution Retain monitoring and control Outsource service delivery staff Outsource process execution staff Outsource customer facing processes Outsource backend processes Applications Infrastructure Value 5. Outsourcing Constituent Evolve PPP model

14. 1st august 2011 egov world forum 2011 Prof. KS@2011 06/29/06 NPC Sikkim May 2006

15. 1st august 2011 egov world forum 2011 Prof. KS@2011 03/10/08 Suny BUFF Lecture 27th Nov 2007 Assurance in the PPP Environment