Driving Operational Efficiency in Shared Services

IQPC HR Shared Services 2009 – Driving Operational Efficiency, Engaging the Business and Managing Change Across Shared Services Mastering the Change Management Challenge for Stronger Talent and Consistent Performance Patrick Acheampong 26 August 2009, Sydney

Today's Presentation Journey ,[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

Making The Case For Shared Services – Fundamental Questions ,[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

Making The Case For Shared Services – Reasons For Centralising ,[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

Making The Case For Shared Services – What About Outsourcing? ,[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

Making The Case For Shared Services - Build The Business Case ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009 Strategic – New capabilities Technical – Benefits to the technology infrastructure Operational – Expected improvements to processes, staff morale and other intangibles Financial – costs and benefits Payback Period

Mission, Vision, and Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

People Management – Starting Up ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

People Management – Ongoing Operations ,[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

People Management – Ongoing Operations ,[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

People Management – Ongoing Operations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

People Management – Managing Resistance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

Change Management - Startup ,[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

Change Management - Processes ,[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

Change Management – SLA’s ,[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

Change Management – Technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

Change Management – Ongoing Operations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

Change Management – Ongoing Operations ,[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

Change Management – Ongoing Operations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

Contact Details ,[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

Driving Operational Efficiency in Shared Services

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