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Driving Operational Efficiency in Shared Services

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Patrick Acheampong
Patrick Acheampong

Driving Operational Efficiency, Engaging the Business and Managing Change Across Shared Services Mastering the Change Management Challenge for Stronger Talent and Consistent Performance

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IQPC HR Shared Services 2009 – Driving Operational Efficiency, Engaging the Business and Managing Change Across Shared Services Mastering the Change Management Challenge for Stronger Talent and Consistent Performance Patrick Acheampong 26 August 2009, Sydney
Today's Presentation Journey ,[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
Making The Case For Shared Services – Fundamental Questions ,[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
Making The Case For Shared Services – Reasons For Centralising ,[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
Making The Case For Shared Services – What About Outsourcing? ,[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
Making The Case For Shared Services - Build The Business Case ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009 Strategic – New capabilities Technical – Benefits to the technology infrastructure Operational – Expected improvements to processes, staff morale and other intangibles Financial – costs and benefits Payback Period
Mission, Vision, and Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
People Management – Starting Up ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
People Management – Ongoing Operations ,[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
People Management – Ongoing Operations ,[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
People Management – Ongoing Operations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
People Management – Managing Resistance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
Change Management - Startup ,[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
Change Management - Processes ,[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
Change Management – SLA’s ,[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
Change Management – Technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
Change Management – Ongoing Operations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
Change Management – Ongoing Operations ,[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
Change Management – Ongoing Operations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
Today's Presentation Journey ,[object Object],[object Object],[object Object],[object Object],Patrick Acheampong – August 2009
Contact Details ,[object Object],[object Object],[object Object],Patrick Acheampong – August 2009

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Driving Operational Efficiency in Shared Services

  • 1. IQPC HR Shared Services 2009 – Driving Operational Efficiency, Engaging the Business and Managing Change Across Shared Services Mastering the Change Management Challenge for Stronger Talent and Consistent Performance Patrick Acheampong 26 August 2009, Sydney
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