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Chapter 28 From Sandra

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Chapter 28 Oral Communication
Speaking up: ,[object Object],[object Object],[object Object]
Communication Flow ,[object Object],[object Object],[object Object],[object Object],[object Object]
Communication Barriers ,[object Object],[object Object],[object Object],[object Object]
Communication Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object]
Active Listening ,[object Object],[object Object]
Active listening Purpose Strategies INFORMATIONAL- Get facts, information, explanations, instructions Take notes Ask questions CRITICAL-Examine and judge a message Separate fact & opinion Listen for evidence Look for the motivation CREATIVE- Create mental pictures of stories, etc. and solve problems Visualize images & events Brainstorm solutions Keep an open mind Empathic-Listening and understanding another person’s feelings, etc. Imagine the other’s feelings Respond by showing you care Don’t feel you have to solve the person’s probs.
Examining Verbal Cues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Examining Nonverbal Cues ,[object Object],[object Object],[object Object],[object Object],[object Object]
Analyzing Word Choice ,[object Object],[object Object],[object Object],[object Object],[object Object]
Evaluating a Message ,[object Object],[object Object],[object Object],[object Object],[object Object]
Preparing a Speech ,[object Object],[object Object],[object Object],[object Object]
Delivering a Speech ,[object Object],[object Object],[object Object],[object Object],[object Object]
Evaluating Speeches ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Interviewing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Interviewing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Interviewing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Interviewing ,[object Object],[object Object],[object Object],[object Object]
Interviewing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Interviewing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Group Roles ,[object Object],[object Object],[object Object],[object Object]
Group Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conflict Resolution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Chapter 28 From Sandra

  • 1. Chapter 28 Oral Communication
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Active listening Purpose Strategies INFORMATIONAL- Get facts, information, explanations, instructions Take notes Ask questions CRITICAL-Examine and judge a message Separate fact & opinion Listen for evidence Look for the motivation CREATIVE- Create mental pictures of stories, etc. and solve problems Visualize images & events Brainstorm solutions Keep an open mind Empathic-Listening and understanding another person’s feelings, etc. Imagine the other’s feelings Respond by showing you care Don’t feel you have to solve the person’s probs.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.