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             Social Media for
Customer Acquisition
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                     www.digitalvidya.com   © Digital Vidya
No of Users (Million)

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          Platform
Second_____
_____ level                   Global          India
Third level
____ _____Facebook             1000+          60+
Fourth level
_____ _____
Fifth level
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        Twitter                   500+        20+


        LinkedIn                  200+        15+




                       www.digitalvidya.com           © Digital Vidya
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         Time Has Not Changed
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                     www.digitalvidya.com   © Digital Vidya
____ __ ____ You wereexpected______
                You were expectedto
                You are expected to
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                 have aa a Blog.
                  have Facebook
                   have Website.
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_____ level           Page.
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____ _____
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                 Hits (2000)    > Likes (2010)
                        www.digitalvidya.com     © Digital Vidya
# of Fans: Currency for Success!

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                     www.digitalvidya.com   © Digital Vidya
Quiz Time!
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                     www.digitalvidya.com   © Digital Vidya
Facebook Edge Rank
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                     www.digitalvidya.com   © Digital Vidya
Customer Acquisition
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____ _____                                  Influence
                                            Lead
                                            Sale




                     www.digitalvidya.com               © Digital Vidya
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    “Only 20% of marketing budgets
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    are typically spent on retention.
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       Yet, in many cases, 75% of
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     revenues comes from existing
               customers.”
                                            Source: Flip the Funnel




                     www.digitalvidya.com                        © Digital Vidya
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Tweet 2 Order

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                     www.digitalvidya.com   © Digital Vidya
Company Page

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                     www.digitalvidya.com   © Digital Vidya
Apps + Contest


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                     www.digitalvidya.com   © Digital Vidya
Kogi Korean BBQ Taco Truck
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Blog + Flickr + Twitter - 10 people/stop to 800 people/stop
                       www.digitalvidya.com             © Digital Vidya
Car Launch
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                               Reveal the Name Contest
Second_____
_____ level                       1.  150,000 people
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____ _____                            participated
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_____ _____                       2.  35,000+ requests for Test
                                      Drives
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____ _____                        3.  8000 Cars booked in 10
                                                  days




                           www.digitalvidya.com                   © Digital Vidya
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                     www.digitalvidya.com   © Digital Vidya
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                     www.digitalvidya.com   © Digital Vidya
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                     www.digitalvidya.com   © Digital Vidya
25% Online Revenue through Facebook
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                 facebook.com/Chumbak




                     www.digitalvidya.com   © Digital Vidya
30x ROI on FB Ads: 10k+ Tickets Sold

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                     www.digitalvidya.com   © Digital Vidya
Over 20% All Sales through Facebook

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                     www.digitalvidya.com   © Digital Vidya
Tweet to Order
Tweet 2 Order

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          Facebook Advertising
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                     www.digitalvidya.com   © Digital Vidya
Google Adwords vs Facebook Ads
■  Adwords: intent => higher______
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Third level Early mover advantage
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■  Facebook:
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                     www.digitalvidya.com   © Digital Vidya
Opportunity of Targeting on Facebook
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■  Gender
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■  Email, Phone or Userid
■  Relationship Status
■  Social Connection on Facebook
■  Occupation
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                     www.digitalvidya.com   © Digital Vidya
Interest Targeting on Facebook
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                     www.digitalvidya.com   © Digital Vidya
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                     www.digitalvidya.com   © Digital Vidya
Facebook Ads
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                                                    Promote
Second_____ Facebook Page
_____ level Some
                                             Facebook Page, Event or
Third level
____ _____                                         Application

Fourth level
_____ _____
Fifth level
____ _____
                  Your Ad
 FB User


                                             To your Website for Lead
                                               Generation & Sales




                      www.digitalvidya.com                              © Digital Vidya
Optimizing Ads for Success!
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____ __ ____ _____ ____ ______
                          Advertiser A            Advertiser B
Second_____
_____ level Impressions        100                    100
Third level Clicks
____ _____                      2                      5
Fourth level (Rs)
_____ _____  CPC               10                      5
Fifth level
____ _____
           Yield (Rs)               20                25
           CTR (%)                   2                 5


                 CTR is the Key | 0.1% is Good CTR




                           www.digitalvidya.com                  © Digital Vidya
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        http://pages.digitalvidya.com/lead-generation-and-sales

                           www.digitalvidya.com                   © Digital Vidya
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     Time to create your Facebook
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         Advertising Strategy!
Fifth level
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                     www.digitalvidya.com   © Digital Vidya
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____ __ ____ _____ ____ ______
Second_____
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Third level Digital Marketing for Revenue Growth?
Leverage
____ _____
Fourth level Our Training is a click away!
_____ _____
Fifth level
____ _____
               www.digitalvidya.com




                   www.digitalvidya.com      © Digital Vidya

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Social Media for Customer Acquisition By Pradeep Chopra

  • 1. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Social Media for Customer Acquisition Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 2. No of Users (Million) Click to edit Master text styles ____ __ ____ _____ ____ ______ Platform Second_____ _____ level Global India Third level ____ _____Facebook 1000+ 60+ Fourth level _____ _____ Fifth level ____ _____ Twitter 500+ 20+ LinkedIn 200+ 15+ www.digitalvidya.com © Digital Vidya
  • 3. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Time Has Not Changed Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 4. ____ __ ____ You wereexpected______ You were expectedto You are expected to Click to edit Master text stylesto _____ ____ have aa a Blog. have Facebook have Website. Second_____ _____ level Page. Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ Hits (2000) > Likes (2010) www.digitalvidya.com © Digital Vidya
  • 5. # of Fans: Currency for Success! Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 6. Quiz Time! Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 7. Facebook Edge Rank Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 8. Customer Acquisition Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ Influence Lead Sale www.digitalvidya.com © Digital Vidya
  • 9. Click to edit Master text styles ____ __ ____ _____ ____ ______ “Only 20% of marketing budgets Second_____ _____ level Third level ____ _____ are typically spent on retention. Fourth level _____ _____ Yet, in many cases, 75% of Fifth level ____ _____ revenues comes from existing customers.” Source: Flip the Funnel www.digitalvidya.com © Digital Vidya
  • 10. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ Influence www.digitalvidya.com © Digital Vidya
  • 11. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 12. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 13. Tweet 2 Order Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 14. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 15. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 16. Company Page Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 17. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 18. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ Leads www.digitalvidya.com © Digital Vidya
  • 19. Apps + Contest Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 20. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 21. Kogi Korean BBQ Taco Truck Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ Blog + Flickr + Twitter - 10 people/stop to 800 people/stop www.digitalvidya.com © Digital Vidya
  • 22. Car Launch Click to edit Master text styles ____ __ ____ _____ ____ ______ Reveal the Name Contest Second_____ _____ level 1.  150,000 people Third level ____ _____ participated Fourth level _____ _____ 2.  35,000+ requests for Test Drives Fifth level ____ _____ 3.  8000 Cars booked in 10 days www.digitalvidya.com © Digital Vidya
  • 23. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ Sale www.digitalvidya.com © Digital Vidya
  • 24. Facebook Ads Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 25. Facebook Posts Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 26. 25% Online Revenue through Facebook Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ facebook.com/Chumbak www.digitalvidya.com © Digital Vidya
  • 27. 30x ROI on FB Ads: 10k+ Tickets Sold Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 28. Over 20% All Sales through Facebook Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 29. Tweet to Order Tweet 2 Order Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 30. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 31. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 32. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Facebook Advertising Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 33. Google Adwords vs Facebook Ads ■  Adwords: intent => higher______ Click to edit Master text styles ____ __ ____ _____ ____ conversion Second_____targeting + cost effective _____ level ■  Facebook: Third level Early mover advantage ____ _____ ■  Facebook: Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 34. Opportunity of Targeting on Facebook ■  Age__ ____ _____ ____ ______ Click to edit Master text styles ____ Second_____ _____ level ■  Location Third level ____ _____ ■  Gender Fourth level _____ _____ ■  Interest Fifth level ____ _____ ■  Email, Phone or Userid ■  Relationship Status ■  Social Connection on Facebook ■  Occupation ■  Education www.digitalvidya.com © Digital Vidya
  • 35. Interest Targeting on Facebook Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 36. Retargeting on Facebook Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 37. Email/Phone/Id Targeting on Facebook Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 38. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 39. Facebook Ads Click to edit Master text styles ____ __ ____ _____ ____ ______ Promote Second_____ Facebook Page _____ level Some Facebook Page, Event or Third level ____ _____ Application Fourth level _____ _____ Fifth level ____ _____ Your Ad FB User To your Website for Lead Generation & Sales www.digitalvidya.com © Digital Vidya
  • 40. Optimizing Ads for Success! Click to edit Master text styles ____ __ ____ _____ ____ ______ Advertiser A Advertiser B Second_____ _____ level Impressions 100 100 Third level Clicks ____ _____ 2 5 Fourth level (Rs) _____ _____ CPC 10 5 Fifth level ____ _____ Yield (Rs) 20 25 CTR (%) 2 5 CTR is the Key | 0.1% is Good CTR www.digitalvidya.com © Digital Vidya
  • 41. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ http://pages.digitalvidya.com/lead-generation-and-sales www.digitalvidya.com © Digital Vidya
  • 42. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Time to create your Facebook Fourth level _____ _____ Advertising Strategy! Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
  • 43. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level Digital Marketing for Revenue Growth? Leverage ____ _____ Fourth level Our Training is a click away! _____ _____ Fifth level ____ _____ www.digitalvidya.com www.digitalvidya.com © Digital Vidya