1. CASE STUDY ON PROCESS TRANSFORMATION
THROUGH BUSINESS INTELLIGENCE
DEPLOYMENTS
PREPARED BY
40) YOGESH PAWAR
41) PANKAJ PRAJAPATI
GUIDED BY
PROF. PARESH PATEL
2. BRIEF OF CASE STUDY
BI refers to a variety of software applications used to
analyze an organization’s raw data and extract useful
from them
BI tools, coupled with business process changes, can
have a significant impact on the bottom line
Most companies don’t understand their business
processes well enough to determine how to improve
them
Companies using BI to uncover flawed business
processes can more successfully compete against
companies using BI merely to monitor what’s
happening
3. HILLMAN GROUP
CIO-Jim Honer Kamp
Manufacturer & distributor of engraving
technologies & hard ware($380 million)
BI is implemented to process & integrate
information
The benefit of BI was not evident initially
4. AVENT
CIO-Steve Phillips
Computer systems,component & embedded
subsystems manufacturer
Phillips rolled BI to 2000 sales people
Avnet’s sales team is flexible & can adabt to
the information
5. Quaker Chemical
CIO-Irving Tyler
Used BI to manage account receivable
It analyzed historical payment balance &
transaction of a customer
With the help of BI collection manager no
longer had to keep track of information
manually
6. CASE STUDY SOLUTON
BUSINESS BENEFITS
AVNET
Smarter identification of customer
Improving the effectiveness of the sales team
To keep track of customer
Generate report on shipment
7. • QUAKER CHEMICAL
They were able to improve account receivable
collection.
Transforming from manual maintenance to
electronic maintenance
8. CHALLENGES
Not immediately effective.
Sharing of information
Companies need to understand all activities
that make up a business process
Training given to the employees will be
critical.
9. HOW TO OVERCOME
CIOs a strong justification for working with
the business to study process
Determine how these tool and the insights
they provide can support and improve them
Know how things really happen day to day
10. EXAMPLE
In Quaker chemical collection managers used
the company’s accounting system to identify
which accounts were overdue
They had limited information about the
details of overdue balance
They had visibility only into glaring payment
problems
Customer who hadn’t paid their bills at all in
60 days or more
11. Couldn’t proactively identify which customer
were at risk for not paying in full
To overcome account receivable,Quaker
chemical
Decided in early 2005 that sales people
needed to play a larger more formal role in
the collections process
Had opportunities to speak with them more
often,
More proactively and more
sympathetically about their outstanding
payments.
12. IMPORTANCE & BENEFIT
It has provided quaker chemicals with better
competitive advantage.
Quaker has benefitted through better cash
management after the implementation of BI
Helps in data mining of accounts receivable
Generate reports for specific purpose
13. Extracts accounts receivable info from
transaction system
Collection managers wouldn’t have to
collect information manually
