Presented at Prague during the Social Connections VI Keynote. IBM Connections 5.0 is here! This new release of IBM Connections brings new capabilities such as the ability to bring customers and partners into the conversation, work with your files offline, amazing new mobile capabilities, and more. Learn the significance of this release and why you shouldn't wait to upgrade. We'll show demos (yay!!) and walk through all the new capabilities in what promises to be a fun filled session!

1. Luis Benitez
Sr. Product Manager
IBM SmartCloud Connections & IBM Connections
@lbenitez
http://www.lbenitez.com
#IBMConnections
IBM Connections
Business Value & Overview

2. Luis Benitez
@lbenitez
#IBMConnections

3. Luis Benitez
Sr. Product Manager
IBM SmartCloud & IBM Connections
!
@lbenitez
http://www.lbenitez.com
#IBMConnections

4. Enable users
to work more effectively
with clients, partners
and employees
by fostering a foundation
of collaboration and promoting
knowledge sharing -
making work feel natural.
IBM Connections
!
The Essential Social Foundation
move
business
forward
make
business
engaging
Luis Benitez
@lbenitez
#IBMConnections

5. Thomas Watson, Jr.
Former CEO of IBM
!!
“I believe the real
difference between
success and failure in a
corporation can very often
be traced to the question
of how well the
organization brings out
the great energies and
talents of its people. ”
!
1963
Luis Benitez
@lbenitez
#IBMConnections

6. Social Drives Business
!!
“Understand the
social network not
as your new water
cooler, but as your
new production
line.”
!
Ginni Rommety
IBM CEO
March 2013
Luis Benitez
@lbenitez
#IBMConnections

7. Social Drives Business
!!
At IBM we’ve always
worked to invent
solutions that solve
big challenges.
!
Now we are helping
organizations reinvent
work itself.
Luis Benitez
@lbenitez
#IBMConnections

8. !!
The problem?
Too many choices!
Users are overloaded
and keep doing what
they know best.
Luis Benitez
@lbenitez
#IBMConnections

9. !!
!
When asked:
“Which of the following
other applications or
services do you use on
a computer at work?”
!THIS IS WHAT THEY SAID
Source:The Business Value of
Social Content, Forrester, 2014
http://document-management-
delivered-in-the-cloud.com/ibm/
docs/ZZL03073USEN.pdf
!
EMAIL
!!!!EMPLOYEE INTRANET OR COMPANY PORTAL
!!!!INSTANT MESSAGING
!!!!WEB MEETING OR WEB CONFERENCING
!!!!TEAM DOCUMENT SHARING SITES
!!!!FILE SYNC, SHARING OR ONLINE LOCKER SERVICE
!!!!INTERNET SOCIAL NETWORK
!!!!WIKIS FOR INTERNAL INFO SHARING
!!!!BLOGS FOR INTERNAL INFO PUBLISHING
!!!!INTERNAL MICROBLOGGING
90%
69%
41%
34%
26%
22%
11%
10%
7%
5%
Source:Forrsights Workforce
Employee Survey, Q4 2012,
Forrester Research, Inc.
!
1219 North American enterprise information workers
Luis Benitez
@lbenitez
#IBMConnections

10. !!
But,
how do you become
essential…
!!
and provide an
experience that’s
enjoyable to use to
make work feel
natural?
Luis Benitez
@lbenitez
#IBMConnections

11. !!
!
Users know best.
Get their ideas.
!
https://greenhouse.lotus.com/blogs/
We047f6e69323_42ff_8db6_8bd4fe32a8
41/?openIdeas=true&lang=en_us
!
651ideas since 2011
130ideas this year
142ideas graduated since 2011
34ideas graduated in 2014
11,000+votes
1800+membersLuis Benitez
@lbenitez
#IBMConnections

12. !!
!
Users know best.
Or do they???
!
https://greenhouse.lotus.com/blogs/
We047f6e69323_42ff_8db6_8bd4fe32a8
41/?openIdeas=true&lang=en_us
!Luis Benitez
@lbenitez
#IBMConnections
651ideas since 2011
130ideas this year
142ideas graduated since 2011
34ideas graduated in 2014
11,000+votes
1800+members

13. !!
!
Steve Jobs
Former CEO of Apple
!
“People don’t know
what they want until
you show it to them.”
!
!
BusinessWeek
1998
Luis Benitez
@lbenitez
#IBMConnections

14. !!
!
Success is all
around us.
Become essential by
learning from others.
!
Luis Benitez
@lbenitez
#IBMConnections

15. !!
!
Helping Consumers Buy
Let’s learn from others…!
100%improved exposure
Identified and predicted consumer buying
preferences, launching refined digital
marketing campaigns to generate more
sales to reach a new, younger customer
demographic.
Luis Benitez
@lbenitez
#IBMConnections

16. !!
!
Helping Patients Heal
Let’s learn from others…!
75%reduction in clinic phone
calls
Created customer advocates and
redefined how they care for patients
improve patient experiences and health
outcomes with private support
communities
http://www.ibm.com/social-business/us/en/customers.html
Luis Benitez
@lbenitez
#IBMConnections

17. !!
!
Helping Citizens in Need
Easily matches critical
medical skills to need.!
Improving patient outcomes and utilization
of doctors by matching medical skills to
the urgent needs

18. !!
Market Success
Why Do
They Buy?
Luis Benitez
@lbenitez
#IBMConnections

19. !!
Roles Investing in
Social Business
!
CEO.CFO.
CHRO.!Enterprise transformation,
culture, sales
!
CMO!Strengthening brand presence
and client relationships
!
LOB.!Transforming business through
crowdsourcing and innovation
!
SMB.!Effortless setup of business
collaboration
!
IT.!Integrate disparate
applications, customize,
consolidate to reduce cost
!
Luis Benitez
@lbenitez
#IBMConnections

20. !!
And they invest in
these areas to
maximize ROI.
!
Workplace
and Public
Safety
Recruiting
and
Onboarding
Expertise and
Knowledge Innovation
Supply Chain
Mergers and
Acquisitions
IBM Patterns in Achieving Social Business
Success: https://www14.software.ibm.com/
webapp/iwm/web/signup.do?source=swg-
US_Lotus_WebMerch&S_PKG=ov14017
Harness Social Business to Drive Results: http://
www.ibm.com/social-business/us/en/assets/
IBM_Patterns_Infographic_04.17.14.pdf

21. !!
For example, to hire
the right talent…
!
Luis Benitez
@lbenitez
#IBMConnections

22. !!
… make their talent
findable …
!
Luis Benitez
@lbenitez
#IBMConnections

23. !!
… and work with
their talent.
!
Luis Benitez
@lbenitez
#IBMConnections

24. !!
Social drives value
across the
organization
!
IBM Patterns in Achieving Social Business
Success: https://www14.software.ibm.com/
webapp/iwm/web/signup.do?source=swg-
US_Lotus_WebMerch&S_PKG=ov14017
Harness Social Business to Drive Results: http://
www.ibm.com/social-business/us/en/assets/
IBM_Patterns_Infographic_04.17.14.pdf
Luis Benitez
@lbenitez
#IBMConnections

25. Why IBM?
Luis Benitez
@lbenitez
#IBMConnections

26. Why IBM?
!!
We inspire innovation with
Smarter People and
Smarter Projects.
!
Empower.
Engage.
Trust.
Extend.
Luis Benitez
@lbenitez
#IBMConnections

27. Make no
excuses.
Get business done.
Leader in 2 Waves!
Forrester Wave File, Sync and
Share, and Enterprise Social
Platforms
IBM is in the leaders
quadrant for 5 years in a row
in Gartner Magic Quadrant
for Social Software in the
Workplace
Worldwide Market Share
Leader for 5 years in a row!
Leader in Aragon
Research Globe for
Enterprise Social Software
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular
purpose.
!1Source: Gartner Magic Quadrant for Social Software in the Workplace, September 2013
2Source: The Forrester Wave™: File Sync and Share, Q3 2013; and Enterprise Social Platforms, Q2 2014, Forrester Research, Inc.
3Source: IDC: Number 1 position from 2009-2013, IDC Worldwide Enterprise Social Software 2013-2017 Forecast and 2013 Vendor Shares: From ESS to ESN, doc #241323, June 2014.
4Source: Aragon Research Globe for Enterprise Social Software, September 2012

28. To learn more, visit our App Catalog
http://catalog.lotus.com
New Partner Solutions in 2013
Growing the Ecosystem

29. !!
What’s coming in
IBM Connections?
The place to do work
!
Luis Benitez
@lbenitez
#IBMConnections

30. Trust people
Empower people
Engage people
IBM Connections
!
Release Themes
bring customers into the conversation
work with anyone, anywhere, even offline
collaborate how you want
Luis Benitez
@lbenitez
#IBMConnections

31. Trust people
IBM Connections
!
Build Better Products
bring customers into the conversation
=Extend Expertise
gain understanding from customers
to make great products=
Luis Benitez
@lbenitez
#IBMConnections

32. IBM Connections
!
CEO’s say Customer
Collaboration is Essential
Customer influence
will grow most
in business strategy
development
http://www-935.ibm.com/services/us/en/c-
suite/csuitestudy2013/infographic-02.html
Luis Benitez
@lbenitez
#IBMConnections

33. IBM Connections
!
CEO’s say Customer
Collaboration is Essential
You can outperform
your industry when
you intensively
collaborate with
customers
http://www-935.ibm.com/services/us/en/c-
suite/csuitestudy2013/infographic-02.html
Luis Benitez
@lbenitez
#IBMConnections

34. IBM Connections
!
CEO’s say Customer
Collaboration is Essential
Customers are 2nd in
level of influence
http://www-935.ibm.com/services/us/en/c-
suite/csuitestudy2013/infographic-02.html
Luis Benitez
@lbenitez
#IBMConnections

35. IBM Connections
!
CEO’s say Customer
Collaboration is Essential
In 3-5 years, organizations
will significantly increase their
active customer engagement
http://www-935.ibm.com/services/us/en/c-
suite/csuitestudy2013/infographic-02.html
Luis Benitez
@lbenitez
#IBMConnections

36. Empower people
IBM Connections
!
Make No Excuses - Get It Done
work with anyone, anywhere, even offline
=Get Work Done
eliminate barriers to collaboration
while traveling or at other locations=
Luis Benitez
@lbenitez
#IBMConnections

37. For more info: http://ibm.com/mobilefirst
IBM Connections
!
Mobile Goes Beyond
Consumption

38. !!
!
Delivering what C-
Level executives
want
!
“CIO’s will eliminate
consumer-based file
sync and share
solutions from the
workplace”
Top Security Priorities for CIO's in 2014, IT Business Edge
http://www.itbusinessedge.com/slideshows/top-
security-priorities-for-cios-in-2014-03.html

39. IBM Connections
!
Data loss in consumer
sites is unacceptable
CIO’s will eliminate
consumer-based file sync
and share solutions form the
workplace
Sources:
http://www.bbc.com/news/technology-27285786
http://www.slashgear.com/dropbox-hack-allows-bypass-of-two-factor-authentication-05289228/
http://www.computerworld.com/s/article/9241984/Developers_hack_Dropbox_show_how_to_access_to_user_data
http://www.itworld.com/it-management/379660/how-boxcom-allowed-complete-stranger-delete-all-my-files
http://www.zdnet.com/dropbox-gets-hacked-again-7000001928/
http://www.itbusiness.ca/blog/the-enterprise-headache-with-windows-live-id-and-skydrive/30737
http://thehackernews.com/2013/03/script-exceution-flaw-in-google-drive.html
http://www.infoworld.com/t/managed-services/microsoft-onedrive-business-changes-files-241209

40. Engage people
IBM Connections
!
Productivity and Attention Management
collaborate how you want
=Inspire Innovation get your work done… faster!
=Luis Benitez
@lbenitez
#IBMConnections

41. IBM Connections
!
Re-adding the ME in
Social MEdia
Focus on what matters,
filter the rest
• Personalization
• Use your social graph
• Smarter Streams
• Attention Management
Luis Benitez
@lbenitez
#IBMConnections
Source: Surviving Social Fatigue by Alan Lepofsky:
http://www.slideshare.net/alanlepo/surviving-social-software-fatigue/32

42. !!
Additional Features
Don’t forget these
existing capabilities
Profiles and
Expertise Apps
Smarter
Projects
Polls and
Surveys
Social Search
Ideation
Real-time
Collaboration
Social
Analytics
Content
Sharing
Mail
Luis Benitez
@lbenitez
#IBMConnections

43. AND THAT'S IBM CONNECTIONS

44. …BUT THAT’S NOT ALL — IT’S JUST THE BEGINNING
VALUE OF A
TRUE SOCIAL
PORTAL
BUILD WHAT
YOU WANT
IBM
CONNECTIONS
IBM DIGITAL
EXPERIENCE
+
Luis Benitez
@lbenitez
#IBMConnections

45. Trust people
Empower people
Engage people
IBM Connections
!
If you leave with nothing…
bring customers into the conversation
work with anyone, anywhere, even offline
collaborate how you want
=Extend Expertise
gain understanding from customers
to make great products=
=Get Work Done
eliminate barriers to collaboration
while traveling or at other locations=
=Inspire Innovation get your work done… faster!
=Luis Benitez
@lbenitez
#IBMConnections

46. IBM Connections
!
Resources
IBM Social Landing Page
http://ibm.com/social
!
Latest product info, research, podcasts, and more
http://www.ibm.com/lotus/connections
IBM Connections Team Blog
http://ibmsocialsoftware.com
Assets, discussion, and opinion about
driving the adoption of IBM social software
http://www.ibm.com/blogs/socialbusiness
Customer Success Stories
http://www.ibm.com/social-business/us/en/customers.html
!
Book – Doing Business with IBM Connections
http://michaelsampson.net/doingbusinesswithconnections/
!
App Catalog
http://catalog.lotus.com

47. !!
!
Start Your Social Journey
!
!
Social delivers real business value
IBM makes it easy to go social
Social is not optional — it’s a mandate
http://ibm.com/social