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                     Small Business Handbook




Small Business Safety and
Health Management Series

OSHA 2209-02R 2005
Employers are responsible for providing a safe and      Clause in Section 5(a)(1) of the Act for failure to fol-
healthful workplace for their employees. OSHA’s         low recommendations in this handbook.
role is to assure the safety and health of America’s        The materials in this handbook are based upon
workers by setting and enforcing standards; provid-     Federal OSHA standards and other requirements in
ing training, outreach and education; establishing      effect at the time of publication and upon generally
partnerships; and encouraging continual improve-        accepted principles and activities within the job
ment in workplace safety and health.                    safety and health field. They should be useful to
                                                        small business owners or managers and can be
About this Handbook                                     adapted easily to individual establishments.
                                                            It is important to point out that 24 states, Puerto
   This handbook is provided to owners, propri-         Rico and the Virgin Islands operate their own
etors and managers of small businesses by the           OSHA-approved safety and health programs under
Occupational Safety and Health Administration           Section 18 of the Act. While the programs in these
(OSHA), an agency of the U.S. Department of             State Plan States may differ in some respects from
Labor. For additional copies of this publication,       Federal OSHA, this handbook can be used by
write to the U.S. Government Printing Office,           employers in any state because the standards
(GPO), Superintendent of Documents, Mail Stop           imposed by State Plan States must be at least as
SDE, 732 N. Capitol Street, NW, Washington, DC          effective as Federal OSHA standards. A list of
20401, or call the OSHA Publications Office at (202)    states that operate their own safety and health pro-
693-1888, or fax (202) 693-2498 for ordering infor-     grams can be found on OSHA’s website at
mation. Please note that the entire text of the         www.osha.gov.
Small Business Handbook is available on OSHA’s              Material in this publication is in the public
website at http://www.osha.gov/Publications/            domain and may be reproduced, fully or partially,
osha2209.pdf.                                           without permission. Source credit is requested but
   The handbook should help small business em-          not required.
ployers meet the legal requirements imposed by              This information will be made available to sen-
the Occupational Safety and Health Act of 1970 (the     sory impaired individuals upon request by voice
Act), and achieve an in-compliance status before an     phone (202) 693-1999 or teletypewriter (TTY) (877)
OSHA inspection. An excellent resource to accom-        889-5627   .
pany this information is OSHA’s Safety and Health
Program Management Guidelines, (54 Federal              Please Note: The small business employer seeking
Register 3904-3916, January 26, 1989), also avail-      information on procurement or contracting with the
able on OSHA’s website.                                 Department of Labor or OSHA should contact the
   This handbook is not a legal interpretation of the   Department of Labor’s Office of Small Business
provisions of the Act and does not place any addi-      Programs, 200 Constitution Avenue, NW, Room C-
tional requirements on employers or employees.          2318, Washington, DC 20210.
Employers cannot be cited under the General Duty
Small Business Handbook
Occupational Safety and Health Administration
U.S. Department of Labor

OSHA 2209-02R
2005




     U.S. Department of Labor
         www.osha.gov
Contents
PREFACE                                                                        4
Office of Small Business Assistance                                            4
Cooperative Programs                                                           4
State Plans                                                                    4
Office of Training and Education                                               4
OSHA’s Website                                                                 5
Safety and Health Add Value                                                    5

INTRODUCTION: The Value of a Safety and Health Management System               6
A Profit and Loss Statement                                                    6
Developing a Profitable Strategy for Handling Occupational Safety and Health   6

A FOUR-POINT WORKPLACE PROGRAM: The Basis of a Plan                             8
Using the Four-Point Program                                                    8
MANAGEMENT COMMITMENT AND EMPLOYEE INVOLVEMENT                                  8
WORKSITE ANALYSIS                                                               9
HAZARD PREVENTION AND CONTROL                                                   9
TRAINING FOR EMPLOYEES, SUPERVISORS AND MANAGERS                               10
Documenting Your Activities                                                    11
Safety and Health Recordkeeping                                                11
INJURY/ILLNESS RECORDS                                                         11
EXPOSURE RECORDS AND OTHERS                                                    12

STARTING A SAFETY AND HEALTH MANAGEMENT SYSTEM: Creating a Plan                13
Decide to Start Now                                                            13
Designating Responsibility                                                     13
Ask for Help                                                                   13
Organize the Workplace                                                         14
Start Gathering Specific Facts About Your Situation                            14
Establish a Four-Point Safety and Health Program                               15
Develop and Implement Your Action Plan                                         15

SELF-INSPECTION                                                                17
Self-Inspection Scope                                                          17
Self-Inspection Checklists                                                     18
EMPLOYER POSTING                                                               18
RECORDKEEPING                                                                  18
SAFETY AND HEALTH PROGRAM                                                      18
MEDICAL SERVICES AND FIRST AID                                                 19
FIRE PROTECTION                                                                19
PERSONAL PROTECTIVE EQUIPMENT AND CLOTHING                                     20
GENERAL WORK ENVIRONMENT                                                       20
WALKWAYS                                                                       21
FLOOR AND WALL OPENINGS                                                        21
STAIRS AND STAIRWAYS                                                           22
ELEVATED SURFACES                                                              22
EXITING OR EGRESS - EVACUATION                                                 22
EXIT DOORS                                                                     23
PORTABLE LADDERS                                                               23
HAND TOOLS AND EQUIPMENT                                                       24
PORTABLE (POWER OPERATED) TOOLS AND EQUIPMENT                                  24
ABRASIVE WHEEL EQUIPMENT GRINDERS                                              24
POWER-ACTUATED TOOLS                                                           25
MACHINE GUARDING                                                               25
LOCKOUT/TAGOUT PROCEDURES                                                      26
WELDING, CUTTING AND BRAZING                                                   27
COMPRESSORS AND COMPRESSED AIR                                                 28
COMPRESSORS/AIR RECEIVERS                                                           28
COMPRESSED GAS CYLINDERS                                                            29
HOIST AND AUXILIARY EQUIPMENT                                                       29
INDUSTRIAL TRUCKS - FORKLIFTS                                                       29
SPRAYING OPERATIONS                                                                 30
ENTERING CONFINED SPACES                                                            30
ENVIRONMENTAL CONTROLS                                                              31
FLAMMABLE AND COMBUSTIBLE MATERIALS                                                 32
HAZARDOUS CHEMICAL EXPOSURE                                                         33
HAZARDOUS SUBSTANCES COMMUNICATION                                                  34
ELECTRICAL                                                                          35
NOISE                                                                               37
FUELING                                                                             37
IDENTIFICATION OF PIPING SYSTEMS                                                    37
MATERIALS HANDLING                                                                  38
TRANSPORTING EMPLOYEES AND MATERIALS                                                38
CONTROL OF HARMFUL SUBSTANCES BY VENTILATION                                        38
SANITIZING EQUIPMENT AND CLOTHING                                                   39
TIRE INFLATION                                                                      39

ASSISTANCE IN SAFETY AND HEALTH FOR SMALL BUSINESSES                                40
OSHA Assistance                                                                     40
OSHA’S OFFICE OF SMALL BUSINESS ASSISTANCE                                          40
ON-SITE CONSULTATION                                                                40
OTHER COOPERATIVE PROGRAMS                                                          41
VOLUNTARY PROTECTION PROGRAMS (VPP)                                                 42
OSHA STRATEGIC PARTNERSHIP PROGRAM (OSPP)                                           42
OSHA ALLIANCE PROGRAM                                                               42
States with Approved Plans                                                          42
OSHA Publications                                                                   42
Other Sources of Assistance                                                         43
VOLUNTARY PROTECTION PROGRAMS PARTICIPANTS’ ASSOCIATION (VPPPA)                     43
SMALL BUSINESS DEVELOPMENT CENTERS                                                  43
NATIONAL INSTITUTE FOR OCCUPATIONAL SAFETY AND HEALTH (NIOSH)                       44
WORKERS’ COMPENSATION CARRIERS AND OTHER INSURANCE COMPANIES                        44
TRADE ASSOCIATIONS AND EMPLOYER GROUPS                                              44
TRADE UNIONS AND EMPLOYEE GROUPS                                                    44
THE NATIONAL SAFETY COUNCIL AND LOCAL CHAPTERS                                      44
PROFESSIONAL ASSOCIATIONS                                                           44
SPECIFIC MEDICAL CONSULTATION                                                       44
YOUR LOCAL LIBRARY                                                                  45
FINANCING WORKPLACE IMPROVEMENT                                                     45
ADDITIONAL WEB PAGES OF INTEREST TO SMALL BUSINESSES                                45

Appendix A: Overall Action Plan Worksheet                                           46

Appendix B: Model Policy Statements                                                 48

Appendix C: Codes of Safe Practices                                                 49

Appendix D: OSHA Job Safety and Health Standards, Regulations
            and Requirements                                                        50

Appendix E:   Small Business Regulatory Enforcement Fairness Act of 1996 (SBREFA)   51

OSHA Regional Offices                                                               52

OSHA’s Non-Retaliation Policy                                                       53
4   PREFACE
       American employers and workers want safe              sector and other government entities lead to
    and healthful places in which to work. They want         improved safety and health. As a result, OSHA
    everyone on the job to go home whole and healthy         continues to expand its cooperative programs
    each day. Determined to make that dream possi-           which currently include the free and confidential
    ble, OSHA is committed to assuring – so far as pos-      Consultation Program, the Voluntary Protection
    sible – that every working man and woman in the          Programs, the Strategic Partnership Program and
    nation has safe and healthful working conditions.        OSHA’s newest addition, Alliances. For a more
    OSHA believes that providing workers with a safe         detailed description of each of these programs,
    workplace is central to their ability to enjoy health,   please see pages 40- 42.
    security and the opportunity to achieve the                 Small businesses are encouraged to investigate
    American dream.                                          the full array of cooperative programs offered by
       OSHA seeks to cut unnecessary rules, regula-          OSHA. Participation can be on an individual com-
    tions and red tape. It is eliminating thousands of       pany basis or through an industry association.
    pages of outdated regulations and continues to           Detailed information on each program is also avail-
    rewrite standards in plain English. OSHA is paring       able on OSHA’s website at www.osha.gov, by con-
    down its regulatory agenda so that it more accu-         tacting any OSHA office, or by calling (800) 321-
    rately reflects realistic goals that best serve the      OSHA.
    needs of American employers and employees.
       Confronted by the realities and demands to            State Plans
    keep pace with the workforce and problems of the
    future, OSHA is developing new strategies to                 OSHA has important partnerships with the 24
    reduce occupational fatalities, injuries and illness-    states, Puerto Rico and the Virgin Islands that oper-
    es. Coupled with strong, effective and fair enforce-     ate their own OSHA-approved safety and health
    ment, OSHA strives to provide improved outreach,         programs. State workplace safety and health pro-
    education and compliance assistance to America’s         grams frequently lead the way in developing inno-
    employers and employees.                                 vative approaches to making America’s workplaces
                                                             safer and healthier.
    Office of Small Business Assistance                          States that operate their own worker safety and
                                                             health plans must provide worker protection that is
        OSHA wants to provide quality service to our         “at least as effective as” the Federal program.
    small business customers. In October 2002, OSHA          However, because their standards and other proce-
    created the Office of Small Business Assistance to       dures may vary, businesses should become famil-
    provide small business direction, to facilitate infor-   iar with their state regulations and agencies. See
    mation sharing and to help in finding and achiev-        OSHA’s website for a list of State Plan States.
    ing regulatory compliance. The office also works to
    educate small businesses on using up-to-date tools       Office of Training and Education
    and materials, and facilitates opportunities to com-
    ment on OSHA’s regulatory agenda. The Office of              OSHA’s Office of Training and Education
    Small Business Assistance maintains OSHA’s spe-          provides training and instruction in all facets of
    cialized small business web pages found at http://       occupational safety and health. OSHA’s Training
    www.osha.gov/dcsp/smallbusiness/index.html.              Institute, located in Arlington Heights, IL, provides
        The Office of Small Business Assistance can be       training for OSHA compliance safety and health
    contacted by telephone at (202) 693-2220 or by           officers as well as for the general public and safety
    writing to: Director, Office of Small Business           and health staff from other Federal agencies. In
    Assistance, 200 Constitution Avenue, N.W., Room          addition to OSHA’s Training Institute, there are 32
    N-3700, Washington, DC 20210.                            additional education sites located throughout the
                                                             country. These OSHA education centers operate in
    Cooperative Programs                                     conjunction with universities, colleges and learning
                                                             centers to conduct OSHA courses for the private
       Years of experience show us that voluntary col-       sector and other Federal agencies, making safety
    laborative relationships between OSHA, the private       and health training and education more accessible



                                          OSHA HANDBOOK FOR SMALL BUSINESSES
5

to those who need it. There are tuition fees for pri-             If you would like to receive regular updates
vate sector students. For more information about              from OSHA about new programs, tools, best prac-
OSHA’s Training Institute, OSHA’s education cen-              tices and other useful information, subscribe to the
ters, or to obtain training catalogs with course              agency’s e-news memo, QuickTakes. QuickTakes is
schedules, write the OSHA Training Institute, 2020            issued twice monthly to subscribers and is always
South Arlington Heights Road, Arlington Heights, IL           available online. You can subscribe to OSHA’s
60005 or call (847) 297-4810. The information is              QuickTakes at www.osha.gov.
also fully accessible on the Internet at
www.osha.gov.                                                 Safety and Health Add Value

OSHA’s Website                                                   Addressing safety and health issues in the work-
                                                              place saves the employer money and adds value to
    OSHA has made every effort to continuously                the business. Recent estimates place the business
expand and improve its website. OSHA’s extensive              costs associated with occupational injuries at close
website provides employers and employees with                 to $170 billion–expenditures that come straight out
practical, easy-to-understand and up-to-date guid-            of company profits.
ance on regulations, compliance assistance and                   When workers stay whole and healthy, the
learning how to identify and control hazards. Each            direct cost-savings to businesses include:
OSHA cooperative program has individual web                      s lower workers’ compensation insurance costs;

pages describing program elements and highlight-                 s reduced medical expenditures;

ing successes of the participants. Several pages                 s smaller expenditures for return-to-work

are devoted to small business, technical links, news               programs;
items, publication lists and an inventory of compli-             s fewer faulty products;

ance assistance tools, including expert advisors                 s lower costs for job accommodations for

and e-tools. E-tools are “stand-alone” interactive,                injured workers;
web-based training tools on occupational safety                  s less money spent for overtime benefits.

and health topics. Regulations, standards, direc-
tives and interpretations relating to OSHA can be                Safety and health also make big reductions in
found as well. There is a Spanish version of the              indirect costs, due to:
OSHA website, and many posters and some publi-                   s increased productivity;

cations are also available in Spanish.                           s higher quality products;

    OSHA’s web pages include MyOSHA, which                       s increased morale;

allows users to create their own personalized                    s better labor/management relations;

OSHA web page with customized content and                        s reduced turnover;

links. Quick Start is another tool on OSHA’s                     s better use of human resources.

Compliance Assistance web page that allows the
user to identify many of the major OSHA require-                 Employees and their families benefit from
ments and guidance materials that apply to their              safety and health because:
individual workplaces or industry sectors.                       s their incomes are protected;

    Through its website, OSHA invites citizens to e-             s their family lives are not hindered by injury;

mail questions that can be routed to appropriate                 s their stress is not increased.

agency officials for response. Any communication
conducted via the “Contact Us” link on the OSHA                   Simply put, protecting people on the job is in
website is considered an informational exchange               everyone’s best interest–our economy, our commu-
rather than an official communication with the                nities, our fellow workers and our families. Safety
Department of Labor. For an official response to a            and health add value to businesses, workplaces
question or concern, inquiries should be submitted            and lives.
in writing.




                                                Occupational Safety and
                                                 Health Administration
6   INTRODUCTION: The Value of a Safety and Health Management System
    A Profit and Loss Statement                               Developing a Profitable Strategy for
                                                              Handling Occupational Safety and Health
        As a small business owner, you are, by nature,
    a risk taker. You wager your business acumen                  Nobody wants accidents to happen in his or her
    against larger, perhaps more heavily financed cor-        business. A serious fire, a permanent injury, or the
    porate groups and other free-spirited, self-employ-       death of an employee or owner can cause the loss
    ed individuals like yourself. There is excitement         of profit or even an entire business. To prevent
    and challenge in such a venture, but to succeed           such losses, you don’t have to turn your business
    you need good management information, an abili-           upside down. You may not have to spend a lot of
    ty to be a good manager of people and the intelli-        money, either. You do need to use good business
    gence and inner strength to make the right deci-          sense and apply recognized prevention principles.
    sions.                                                        There are reasons why accidents happen.
        Thousands of workers die each year and many,          Something goes wrong somewhere. It may take
    many more suffer injury or illness from conditions        some thought, and maybe the help of friends or
    at work. But how often does an owner or manager           other trained people, to figure out what went
    like you actually see or even hear about work-relat-      wrong, but an accident always has a cause–a rea-
    ed deaths, serious injuries or illnesses in the busi-     son why. Once you know why an accident hap-
    nesses with which you are familiar? How often has         pened, it is possible to prevent future incidents.
    your business actually sustained this type of loss?       You need some basic facts and perhaps some help
        In most small businesses, the answer is rarely.       from others who already know some of the an-
    For this reason, many owners or managers do not           swers. You also need a plan–a plan to prevent acci-
    understand why there is controversy about the             dents.
    Occupational Safety and Health Administration                 Not all dangers at your worksite depend on an
    (OSHA), job safety and health standards, inspec-          accident to cause harm, of course. Worker expo-
    tions, citations, etc.                                    sure to toxic chemicals or harmful levels of noise
        But others have learned why. Unfortunately,           or radiation may happen in conjunction with rou-
    they have experienced a loss. These owner/man-            tine work as well as by accident. You may not real-
    agers will tell you that it is too late to do anything    ize the extent of the exposure or harm that you and
    once a serious accident happens. They have learn-         your employees face. The effect may not be imme-
    ed that prevention is the only real way to avoid this     diate. You need a plan that includes prevention of
    loss.                                                     these health hazard exposures and accidents. You
        Reducing losses is a goal that you as an owner        need a safety and health management system.
    or manager share with us in OSHA. While we may                It is not difficult to develop such a plan. Basi-
    see this goal in a slightly different light, it remains   cally, your plan should address the types of acci-
    a common bond.                                            dents and health hazard exposures that could hap-
        We have learned from small employers, like            pen in your workplace. Because each workplace is
    you, that you place a high value on the well-being        different, your program should address your spe-
    of your employees. Like many small businesses,            cific needs and requirements.
    you may employ family members and personal                    There are four basic elements to all good safety
    acquaintances. And, if you don’t know your em-            and health programs. These are as follows:
    ployees before they are hired, then chances are
    that the very size of your workplace will promote         1. Management Commitment and Employee
    the closeness and concern for one another that            Involvement. The manager or management team
    small businesses value.                                   leads the way, by setting policy, assigning and sup-
        Assuming that you are committed to safe and           porting responsibility, setting an example and in-
    healthful work practices, OSHA wants to work with         volving employees.
    you to prevent all losses. We believe that, when you
    make job safety and health a real part of your every-     2. Worksite Analysis. The worksite is continually ana-
    day operations, you will not lose in the long run.        lyzed to identify all existing and potential hazards.
    Investing in safety and health activity now will better
    enable you to avoid possible losses in the future.        3. Hazard Prevention and Control. Methods to pre-



                                           OSHA HANDBOOK FOR SMALL BUSINESSES
7

vent or control existing or potential hazards are put         It will certainly give you a way to express and doc-
in place and maintained.                                      ument your good faith and commitment to protect-
                                                              ing your workers’ health and safety.
4.Training for Employees, Supervisors and                          This approach usually does not involve large
Managers. Managers, supervisors and employees                 costs. Developing a health and safety protection
are trained to understand and deal with worksite              plan does not have to be expensive and generally
hazards.                                                      does not require additional employees, especially
                                                              in smaller businesses. Safety and health can be
   Regardless of the size of your business, you               integrated into your other business functions with
should use each of these elements to prevent work-            modest effort on your part.
place accidents and possible injuries and illnesses.               The key to the success of a safety and health
   Developing a workplace program following                   plan is to see it as a part of your business opera-
these four points is a key step in protecting you             tion and to see it reflected in your day-to-day oper-
and your workers’ safety and health. If you already           ations. As you implement the plan and incorporate
have a program, reviewing it in relation to these             it into your business culture, safety and health
elements should help you improve what you have.               awareness will become second nature to you and
   Following this four-point approach to safety and           your employees.
health in your business may also improve efficien-                 The next section provides short descriptions
cy. It may help you reduce insurance claims and               and illustrations of each element. Since most
other costs. While having a safety and health plan            employers, like you, are pressed for time, these
based on these four elements does not guarantee               descriptions will assist you in getting started on
compliance with OSHA standards, the approach                  your own approach.
will help you toward full compliance and beyond.




                                                Occupational Safety and
                                                 Health Administration
8   A FOUR-POINT WORKPLACE PROGRAM: The Basis of a Plan
        The Four-Point Workplace Program described            assets you have. Their safety, health and goodwill
    here is based upon the Safety and Health Program          are essential to the success of your business. Hav-
    Management Guidelines issued by OSHA in                   ing them cooperate with you in protecting their
    January 1989. (For a free copy of the guidelines,         safety and health not only helps to keep them
    go to OSHA’s website at www.osha.gov, write to            healthy–it makes your job easier.
    OSHA Publications, U.S. Department of Labor, P  .O.          Here are some actions to consider:
    Box 37535, Washington, DC 200013-7535, or call
    (202) 693-1888.) Although voluntary, these guide-            s   Post your policy on worker safety and health
    lines represent OSHA’s policy on what every work-                next to the OSHA Workplace Poster where
    site should have in place to protect workers from                all employees can see it. (See Appendix B,
    occupational hazards. The guidelines are based                   Model Policy Statements.)
    heavily on OSHA’s experience with its Voluntary
    Protection Programs (VPP), which recognize excel-            s   Hold a meeting with all employees to commu-
    lence in workplace safety and health management.                 nicate your safety and health policy, and dis-
    For more information on these guidelines and                     cuss your objectives for safety and health.
    OSHA’s cooperative programs, contact OSHA’s
    Office of Small Business Assistance, U.S.                    s   Make sure that your support is visible by get-
    Department of Labor, 200 Constitution Avenue,                    ting personally involved in the activities that
    NW, Room N-3700, Washington, DC 20210, (202)                     are part of your safety and health program.
    693-2220.                                                        For example, personally review all inspection
                                                                     and accident reports and ensure that follow-
    Using the Four-Point Program                                     up occurs when needed.

       As you review this publication, we encourage              s   Ensure that you, your managers and your
    you to use the Action Plan Worksheet in Appendix                 supervisors follow all safety requirements that
    A to jot down the things you want to do to make                  apply to all employees, even if you are only in
    your workplace safe for your employees. Noting                   an area briefly. If, for instance, you require a
    those actions as you go along will make it easier                hard hat, safety glasses and/or safety shoes in
    to assemble the total plan you need.                             an area, wear them yourself when you are in
                                                                     that area.
            MANAGEMENT COMMITMENT AND
               EMPLOYEE INVOLVEMENT                              s   Take advantage of your employees’ special-
         As the owner or manager of a small business,                ized knowledge and encourage them to buy
    your attitude toward job safety and health will be               into the program by having them make in-
    reflected by your employees. If you are not inter-               spections, conduct safety training, or investi-
    ested in preventing employee injury and illness,                 gate accidents.
    your employees will probably not give safety and
    health much thought either.                                  s   Make clear assignments of responsibility for
         Therefore, it is essential that you demonstrate at          every part of your safety and health program,
    all times your personal concern for employee safety              and make sure everyone understands them.
    and health, and the priority you place on them in                The more people who are involved, the better.
    your workplace. Your policy must be clear. Only you              A good rule of thumb is to assign safety and
    can show its importance through your own actions.                health responsibilities in the same way you
         You can demonstrate the depth of your commit-               assign production responsibilities. Make it a
    ment by involving your employees in planning and                 special part of everyone’s job to work safely.
    carrying out your efforts. If you seriously involve
    your employees in identifying and resolving safety           s   Give those with safety and health responsibili-
    and health problems, they will bring their unique                ty enough people, time, training, money and
    insights and energy to achieving the goals and                   authority to get the job done.
    objectives of your program. The men and women
    who work for you are among the most valuable                 s   Don’t forget your safety and health program



                                           OSHA HANDBOOK FOR SMALL BUSINESSES
9

      after you make assignments; make sure the                        ards. The checklists (at pages 18-39) provide a
      job gets done. Recognize and reward those                        starting point. Your state consultant can assist
      who do well and correct those who don’t.                         you in establishing an effective system.

  s   At least once a year, review what you have                   s   Make sure your employees feel comfortable in
      accomplished in meeting your objectives and                      alerting you or another member of manage-
      re-evaluate whether you need new objectives                      ment when they see things that look danger-
      or program revisions.                                            ous or out of place.

  s   Institute an accountability system where all                 s   Learn how to conduct a thorough investiga-
      personnel will be held accountable for not fol-                  tion when things go wrong. This will help you
      lowing work rules designed to promote work-                      develop ways to prevent recurrences. Exten-
      place safety and health.                                         sive information can be found on OSHA’s
                                                                       website under “Accident Investigation” in the
                WORKSITE ANALYSIS                                      index.
    It is your responsibility to know what items or
substances you have in your workplace that could                   s   Review several years of injury or illness rec-
hurt your workers. Worksite analysis is a group of                     ords to identify patterns that can help you
processes that helps you make sure that you know                       devise strategies to improve your safety and
what you need to keep your workers safe. For help                      health program. Periodically review several
in getting started with these processes, you can call                  months of experience to determine if any new
on your state on-site Consultation Program and                         patterns are developing.
have an experienced health and safety professional
visit your workplace for free and confidentially.                          HAZARD PREVENTION AND CONTROL
Locations for each state are listed on OSHA’s web-                 Once you have identified your existing and
site. Also, OSHA’s booklet, Job Hazard Analysis,               potential hazards, you are ready to implement the
may be helpful. (See OSHA Publications at page                 systems that prevent or control those hazards.
42 for ordering information.)                                  Your state Consultation Program can help you do
    Here are some actions to consider:                         this. Whenever possible, hazards should be elimi-
                                                               nated. Sometimes that can be done through sub-
  s   Request a consultation visit from your state             stitution of a less toxic material or engineering con-
      on-site Consultation Program covering both               trols. When you cannot eliminate hazards, systems
      safety and health to get a full survey of the            should be established to control them.
      hazards that exist in your workplace and those               Here are some actions to consider:
      that could develop. You can also contract for
      such services from expert private consultants                s   Set up safe work procedures based on an
      if you prefer.                                                   analysis of the hazards in your workplace and
                                                                       ensure that employees understand and follow
  s   Establish a way to get professional advice                       them. It is a good idea to involve employees
      when you make changes to procedures or                           in the analysis that results in those procedures.
      equipment, to ensure that the changes are not                    (See Appendix C, Codes of Safe Practices.)
      introducing new hazards into your workplace.
      Find ways to keep current on newly recog-                    s   Be ready to enforce the rules for safe work
      nized hazards in your industry.                                  procedures. Ask your employees to help you
                                                                       establish a disciplinary system that will be fair
  s   Periodically review with employees each job,                     and understood by everyone.
      analyzing it step-by-step to see if there are any
      hidden hazards in the equipment or procedures.               s   Where necessary, ensure that personal protec-
                                                                       tive equipment (PPE) is used and that your em-
  s   Set up a self-inspection system to check your                    ployees know why they need it, how to use it
      hazard controls and evaluate any new haz-                        and how to maintain it.



                                                 Occupational Safety and
                                                  Health Administration
10

        s   Provide for regular equipment maintenance to               first aid. First aid supplies must be readily
            prevent breakdowns that can create hazards.                available for emergency use. Arrangements
            Ensure that preventive and regular mainte-                 for this training can be made through your
            nance are tracked to completion.                           local Red Cross chapter, your insurance carri-
                                                                       er, your local safety council, and others.
        s   Plan for emergencies, including fire and natu-
            ral disasters. Conduct frequent drills to en-          s   Check battery charging stations, maintenance
            sure that all employees know what to do                    operations, laboratories, heating and ventilat-
            under stressful conditions.                                ing operations and any corrosive materials
                                                                       areas to make sure the required eye-wash
        s   Ask your state consultant to help develop a                facilities and showers are operational.
            medical program that fits your worksite. In-
            volve nearby doctors and emergency facilities          s   Consider retaining a local doctor or an occu-
            by inviting them to visit your workplace and               pational health nurse on a part-time or as-
            help you plan the best way to avoid injuries               needed basis for advice on medical and first
            and illness during emergency situations.                   aid planning.

        s   Ensure the ready availability of medical per-              TRAINING FOR EMPLOYEES, SUPERVISORS
            sonnel for advice and consultation on matters                         AND MANAGERS
            of employee health. This does not mean that             An effective accident prevention program re-
            you must provide health care, but you must          quires proper job performance from everyone in
            be prepared to deal with medical emergencies        the workplace.
            or health problems connected to your work-              As an owner or manager, you must ensure that
            place.                                              all employees know about the materials and equip-
                                                                ment they work with, known hazards and how to
         To fulfill the above requirements, consider the        control the hazards.
     following:                                                     Each employee needs to know that:
                                                                      • no employee is expected to undertake a job
        s   Develop an emergency medical procedure to                   until he or she has received job instructions
            handle injuries, transport ill or injured workers           on how to do it properly and is authorized to
            and notify medical facilities. Posting emer-                perform that job. Also,
            gency numbers is a good idea.                             • no employee should undertake a job that
                                                                        appears unsafe.
        s   Survey the medical facilities near your place           You may be able to combine safety and health
            of business and make arrangements for them          training with other training, depending upon the
            to handle routine and emergency cases. Co-          types of hazards in your workplace.
            operative agreements may be possible with               Here are some actions to consider:
            nearby larger workplaces that have on-site
            medical personnel and/or facilities.                   s   Ask your state consultant to recommend train-
                                                                       ing for your worksite. The consultant may be
        s   Ensure that your procedure for reporting                   able to conduct training while he or she is
            injuries and illnesses is understood by all                there.
            employees.
                                                                   s   Make sure you have trained your employees
        s   Perform routine walkthroughs of the worksite               on every potential hazard that they could be
            to identify hazards and to track identified haz-           exposed to and how to protect themselves.
            ards until they are corrected.                             Then verify that they really understand what
                                                                       you taught them.
        s   If your business is remote from medical facili-
            ties, you are required to ensure that adequate-        s   Pay particular attention to your new employ-
            ly trained personnel are available to render               ees and to employees who are moving to new



                                             OSHA HANDBOOK FOR SMALL BUSINESSES
11

      jobs. Because they are learning new opera-                             INJURY/ILLNESS RECORDS
      tions, they are more likely to get hurt.                      OSHA rules for recording and reporting occupa-
                                                                tional injuries and illnesses affect 1.4 million estab-
  s   Train your supervisors to understand all the              lishments. Small businesses with 10 or fewer
      hazards faced by the employees and how to                 employees throughout the year are exempt from
      reinforce training with quick reminders and               most of the requirements of the OSHA recordkeep-
      refreshers, or with disciplinary action if neces-         ing rules, as are a number of specific industries
      sary.                                                     in the retail, service, finance, insurance and real
                                                                estate sectors that are classified as low-hazard.
  s   Make sure that your top management staff                  Detailed information about OSHA recordkeeping
      understand their safety and health responsi-              rules can be found at http://www.osha.gov/record-
      bilities and how to hold subordinate supervi-             keeping/index.html or refer to 29 Code of Federal
      sory employees accountable for theirs.                    Regulations (CFR) 1904 for the specific exceptions.
                                                                    OSHA recordkeeping can help the small busi-
Documenting Your Activities                                     ness employer evaluate the success of safety and
                                                                health activities. Success can be measured by a
    Document your activities in all elements of the             reduction or elimination of employee injuries and
Four-Point Workplace Program. Essential records,                illnesses during a calendar year.
including those legally required for workers’ com-                  The OSHA recordkeeping system has five steps:
pensation, insurance audits and government in-
spections must be maintained as long as the actual              1. Obtain a report on every injury or job-related ill-
need exists or as required by law. Keeping records              ness requiring medical treatment (other than basic
of your activities, such as policy statements, train-           first aid).
ing sessions, safety and health meetings, informa-
tion distributed to employees, and medical                      2. Record each injury or job-related illness on
arrangements made, is greatly encouraged.                       OSHA Form 300 (Log of Work-Related Injuries and
Maintaining essential records also will demonstrate             Illnesses) using the instructions provided.
sound business management as supporting proof
for credit applications, for showing “good faith” in            3. Prepare a supplementary record of occupational
reducing any proposed penalties from OSHA                       injuries and illnesses for recordable cases on
inspections, for insurance and other audits, and aid            OSHA Form 301 (Injury and Illness Incident Report).
efficient review of your current safety and health
activities for better control of your operations and            4. Every year, prepare an annual summary using
to plan improvements.                                           OSHA Form 300A (Summary of Work-Related
                                                                Injuries and Illnesses). Post it no later than
Safety and Health Recordkeeping                                 February 1, and keep it posted until May 1. A good
                                                                place to post it is next to the OSHA Workplace
   Records of sales, costs, profits and losses are              Poster.
essential to all successful businesses. They enable
the owner or manager to learn from experience                   5. Retain these records for at least five years.
and to make corrections for future operations.
Records of accidents, related injuries, illnesses and              Periodically review these records to look for any
property losses can serve the same purpose, if they             patterns or repeat situations. These records can
are used in the same way. The primary purpose of                help you to identify high-risk areas that require
OSHA-required recordkeeping is to retain informa-               your immediate attention.
tion about accidents that have happened to help
determine the causes and develop procedures to                     Basic OSHA recordkeeping requirements
prevent a recurrence.                                           address only injuries and illnesses, so you might
                                                                consider expanding your own records to include all




                                                  Occupational Safety and
                                                   Health Administration
12

     incidents, including those where no injury or illness            EXPOSURE RECORDS AND OTHERS
     resulted. This information may assist you in pin-           In addition to injury/illness records, certain
     pointing unsafe conditions and/or procedures.            OSHA standards require records on the exposure
     Safety councils, insurance carriers and others can       of employees to toxic substances and hazardous
     assist you in instituting such a system.                 exposures, physical examination reports and
        The employer is required to report to OSHA            employment records.
     within eight hours of the accident, all work-related        As you identify hazards, you will be able to
     fatalities or multiple hospitalizations that involve     determine whether these requirements apply to
     three or more employees.                                 your workplace. Your records should be used in
        Even if your business is exempt from routine          conjunction with your control procedures and with
     recordkeeping requirements, you may be selected          your self-inspection activity. They should not be
     by the Federal Bureau of Labor Statistics (BLS) or       considered merely as bookkeeping.
     a related state agency for inclusion in an annual
     sample survey. You will receive a letter directly from
     the agency with instructions, if you are selected.




                                           OSHA HANDBOOK FOR SMALL BUSINESSES
STARTING A SAFETY AND HEALTH MANAGEMENT SYSTEM: Creating a Plan                                                       13

   You can use this handbook to create a basic                Designating Responsibility
plan of action for starting a safety and health
management system at your business. The action                    You must decide who in your company is the
plan described in this section provides the most              most appropriate person to manage your safety
direct route to getting yourself organized to com-            and health system. Who can ensure that the pro-
plete the Four-Point Program outlined in the previ-           gram will become an integral part of your busi-
ous section.                                                  ness? In many cases it will be you, the owner.
                                                              Sometimes it will be a plant manager or key super-
Decide to Start Now                                           visor. It could even be an engineer, personnel spe-
                                                              cialist, or other staff member.
    The time to start your safety and health man-                 Whoever you choose should be committed to
agement system is now. You have a better picture              workplace safety and health, have the time to de-
of what constitutes a good safety and health pro-             velop and manage the program, and be willing to
gram. Now you can address the practical concerns              take on the responsibility and accountability that
of putting these elements together and coming up              goes with operating an effective program. The indi-
with a program to suit your workplace.                        vidual will need your full cooperation and support,
    Hopefully, you have been taking notes for your            but the ultimate responsibility for safety and health
action plan as you reviewed the preceding de-                 in your workplace rests on you.
scription of the Four-Point Program. You should
now be ready to decide what you want to accom-                Ask for Help
plish and to determine what steps are necessary
to achieve your goals. Next you need to deter-                    Federal occupational safety and health law
mine how and when each step will be done and                  allows a state to develop and operate its own occu-
who will do it.                                               pational safety and health program in place of the
    Your plan should consider your company’s                  Federal OSHA program. It is possible that the reg-
immediate needs and provide for ongoing, long-                ulatory aspect of the law (setting of mandatory
lasting worker protection. Once your plan is                  minimum standards and conducting inspections of
designed, it is important to follow through and               workplaces) is being operated by your state gov-
use it in the workplace. You will then have a pro-            ernment as opposed to Federal OSHA.
gram to anticipate, identify and eliminate condi-                 One of the first things to learn is which branch
tions or practices that could result in injuries and          of government, Federal or state, has current juris-
illnesses.                                                    diction over your business. If you are not sure
    If you have difficulty deciding where to begin, a         what agency is responsible for administering work-
phone call to your state Consultation Program will            place safety and health in your state, contact the
help get you started. A state consultant will survey          nearest OSHA Area Office to find out. (See
your workplace for existing or potential hazards.             www.osha.gov). You will need certain Federal
Then, if you request it, he or she will determine             OSHA publications (or comparable state publica-
what you need to make your safety and health pro-             tions) for use in your safety and health activities,
gram effective. The consultant will work with you             such as:
to develop a plan for making these improvements
and to keep your program effective.                               s   OSHA Workplace Poster (Job Safety and
    Whether you choose to work with a consultant                      Health Protection - OSHA 3165). You must dis-
or to develop your program yourself, many publi-                      play the Federal or state OSHA poster in your
cations are available from your state on-site Con-                    workplace. This poster is also available in
sultation Program or from OSHA that spell out in                      Spanish (Job Safety and Health Protection
greater detail the steps you can take to create an                    OSHA-3167).
effective safety and health program for your work-
place. The rewards for your efforts will be an effi-              s   OSHA standards that apply to your business.
cient and productive workplace with a low level of                    You need to have a copy of all OSHA stan-
loss and injury.                                                      dards that apply to your type of business
                                                                      available for reference. (See Appendix D.)



                                                Occupational Safety and
                                                 Health Administration
14

            Standards are the regulations that OSHA uses      vey should focus on evaluating workplace condi-
            to inspect for compliance and should be the       tions with respect to safety and health regulations
            baseline for your inspections in determining      and generally recognized safe and healthful work
            what to do when hazards are identified. Most      practices. It should include checking on the use of
            businesses fall under OSHA’s General Industry     any hazardous materials, observing employee work
            Standards. If you are involved with construc-     habits and practices, and discussing safety and
            tion or maritime operations, you will need the    health problems with employees. See the Self-
            standards that apply to these classifications.    Inspection Checklists (at pages 18-39), to help you
            (In states with state-run occupational safety     get a good start on creating this initial survey.
            and health programs, use the appropriate
            state standards.)                                 2. The second major activity is to assess your exist-
                                                              ing safety and health program and identify areas
        s   Recordkeeping requirements and the neces-         that work well and those that need improvement.
            sary forms.                                       You should gather as much information as you can
                                                              that relates to safety and health management in
        s   Occupational Safety and Health Act of 1970.       your workplace. You should include the following
            You may want a copy of this legislation for       in this review:
            reference.
                                                                 s   Safety and health activities. Examine ongo-
     Organize the Workplace                                          ing activities as well as those tried previously,
                                                                     company policy statements, rules (both work
         Poor housekeeping can contribute to low                     and safety), guidelines for proper work prac-
     morale and sloppy work. Most safety action pro-                 tices and procedures, and records of training
     grams start with an intensive cleanup campaign in               programs.
     all areas of the workplace.
         Get rid of unecessary items; provide proper             s   Equipment. List your major equipment, what
     waste containers; store flammables properly; make               it is used for and where it is located. Special
     sure exits are not blocked; mark aisles and pas-                attention should be given to inspection sched-
     sageways; provide adequate lighting, etc.                       ules, maintenance activities, and plant and
         Get everyone involved and impress upon em-                  office layouts.
     ployees that you want to make your workplace
     safer, more healthful and more efficient.                   s   Employee capabilities. Make an alphabetical
                                                                     list of all employees, showing the date hired,
     Start Gathering Specific Facts                                  their job descriptions, and experience and
     About Your Situation                                            training.

         Before making changes in your safety and                s   Accident and injury/illness history. Review
     health operations, you should gather information                first aid cases and workers’ compensation
     about the current conditions and business practices             insurance payments and awards, and review
     that comprise your safety and health program.                   your losses. Compare your insurance rate
     This information can help you identify problems                 with others in your group. Give special atten-
     and determine what is needed to solve them.                     tion to recurring accidents, types of injuries,
         Your workplace assessment should be conduct-                etc.
     ed by the person responsible for your safety and
     health management system and/or a professional              After gathering facts, see if any major problem
     safety and health consultant. The assessment con-        areas emerge such as interruptions in your normal
     sists of two major activities:                           operations, too many employees taking too much
                                                              time off due to illness or injury, too many damaged
     1. A comprehensive safety and health survey of           products, etc. General help with this kind of prob-
     your entire facility will identify any existing or       lem identification can often be obtained from com-
     potential safety and health hazards. This initial sur-   pensation carriers, local safety councils, trade asso-



                                           OSHA HANDBOOK FOR SMALL BUSINESSES
15

ciations, state agencies, major suppliers or similar-               Establish and regularly conduct a worksite
ly situated businesses in the same industry.                    analysis. A successful safety and health program
    If you discover a major problem, see what can               depends on an accurate identification of all the haz-
be done to solve it. Once a problem is identified,              ards and potential hazards in your workplace. This
you can work on the corrective action or a plan to              is an ongoing process that includes routine self-
control the problem. Take immediate action and                  inspections.
make a record of what you have done. Even if you                    Create systems and procedures to prevent and
find no major problems, don’t stop there. Now it is             control hazards identified through your worksite
time to develop a comprehensive safety and health               analysis. OSHA standards can be helpful because
program to avoid any major problems in the future.              they address controls in order of effectiveness and
                                                                preference. The hierarchy of controls is engineer-
Establish a Four-Point Safety and                               ing, administrative, work practice and PPE. When-
Health Program                                                  ever feasible, engineering, administrative or work
                                                                practice controls should be instituted even if they
    The success of any workplace safety and health              do not eliminate the hazard or reduce exposure.
program depends on careful planning. This means                 Use of such controls in conjunction with PPE will
that you must take the time to analyze what you                 help reduce the hazard or exposure to the lowest
want to accomplish and develop an action plan in                practical level. Where no standard exists, creative
order to attain your goals. From this standpoint,               problem-solving and consultant resources may
you can design a step-by-step process to take you               help you create effective controls. The basic formu-
from the idea stage to an effective safety and                  la for controlling workplace hazards, in order of
health management system.                                       preference, includes:
    The best way to create a safe and healthful
workplace is to institute the Four-Point Program                   s   Eliminating the hazard from the machine, the
discussed at page 8 of this handbook.                                  method, the material or the facility.
    Establish your management commitment and
involve your employees. No safety and health                       s   Abating the hazard by limiting exposure or
program will work without this commitment and                          controlling it at its source.
involvement. The first step is to designate a person to
be responsible for your safety and health program.                 s   Training personnel to be aware of the hazard
    Involve your employees as widely as possible                       and to follow safe work procedures to avoid it.
from the beginning. They are most in contact with
the potential and actual safety and health hazards                 s   Prescribing PPE for protecting employees
at your worksite and will have constructive input                      against the hazard and ensuring that they not
on the development of your program. The ultimate                       only use it, but that they know how to use it
success of your safety and health program will                         correctly.
depend on their support.
    Make sure your program assigns responsibility                  Establish and provide ongoing training for
and accountability to all employees in your organi-             employees, supervisors and managers to ensure
zation. A good safety and health program makes it               that everyone at your worksite can recognize haz-
clear that each and every employee, from you                    ards and how to control them.
through the supervisory levels to the line worker,                 These points are crucial to a safe and healthful
carries responsibility for his or her part of the pro-          workplace for you and your employees, making it
gram. Make safety and health duties clear and                   more difficult for accidents to occur and for work-
hold every individual accountable for his or her                related health problems to develop.
safety- and health-related duties.
    Refer to the recommended actions to take in the             Develop and Implement Your Action Plan
Worksite Analysis paragraph at page 9. These will
help start your program off on the right track. You                Developing an action plan to build a safety and
will be building the foundation for a successful                health program around the four points can serve as
safety and health program.                                      a “road map” to take your program to where you



                                                 Occupational Safety and
                                                  Health Administration
16

     want it to be. An action plan tells you what has to     Remember, a safety and health program is a plan
     be done, the logical order in which to do it, who is    put into practice. Keep your program on track by
     responsible and where you want to be when you           periodically checking its progress and by calling on
     finish. It describes problems and solutions, but is     a state consultant when you need assistance.
     not ironclad. An action plan can and should be              Any good management system requires period-
     changed to correspond with changes in the work-         ic review. Take a careful look at each component of
     place.                                                  your safety and health program to determine what
         A good action plan has two parts:                   is working well and what changes are needed.
                                                             Once again, a state consultant can assist you in this
     1. A list of major changes or improvements to make      area. Any necessary improvements can be turned
     your safety and health program effective. Each          into new safety and health objectives for the com-
     item should be prioritized, have a target date for      ing year. Developing new action plans to imple-
     completion and identify who is responsible for          ment these improvements will continue progress
     implementation.                                         toward an effective safety and health program,
                                                             reduce your safety and health risks, and increase
     2. A specific plan to implement each major change       efficiency and profit.
     or improvement, including what you want to                  Remember that it is important to document
     accomplish, the steps required, who will be             your activities. The best way to evaluate the suc-
     assigned to do what and a schedule for comple-          cess of your safety and health program is to have
     tion.                                                   documentation of what you have done, which pro-
                                                             vides guidance on how you can make it work even
         A worksheet to help you design an overall           better.
     action plan and describe specific action steps              Technical assistance may be available to you as
     appears in Appendix A.                                  a small business owner or manager through your
         Once a plan is established, put it into action,     insurance carrier; your fellow business-people; sup-
     beginning with the highest priority item. Ensure        pliers of your durable equipment and raw materi-
     that it is realistic, manageable and addresses the      als; the local safety council; and many local, state
     steps you have planned for that item. A detailed        and Federal agencies, including the state on-site
     description of the steps required will help you keep    Consultation Programs and closest OSHA Area
     track of your progress. Keep in mind that you can       Office.
     work on more than one item at a time and that pri-          Establishing a quality safety and health man-
     orities may change as other needs are identified or     agement system will take time and involve some
     as your company’s resources change.                     resources, but you should be pleased with the
         Open communication with your employees is           results. Employees will feel reassured because of
     crucial to the success of your efforts. Their cooper-   your commitment to their safety and health on the
     ation depends on them understanding what the            job. You may save money through increased pro-
     safety and health program is all about, why it is       ductivity and reduced workers’ compensation in-
     important to them and how it affects their work.        surance costs. You may gain increased respect in
     The more you do to involve them in the changes you      your community. The tangible and intangible re-
     are making, the smoother your transition will be.       wards for a solid safety and health program far
         Putting your action plan into operation at your     outweigh the cost of an accident, injury or work-
     workplace will be a major step toward implement-        place fatality.
     ing an effective safety and health program.




                                          OSHA HANDBOOK FOR SMALL BUSINESSES
SELF-INSPECTION                                                                                                            17

    The most widely accepted way to identify haz-                  s   Building and Grounds Conditions – floors,
ards is to conduct safety and health inspections                       walls, ceilings, exits, stairs, walkways, ramps,
because the only way to be certain of an actual sit-                   platforms, driveways, aisles.
uation is to look at it directly from time to time.
    Begin a program of self-inspection in your own                 s   Housekeeping Program – waste disposal,
workplace. Self-inspection is essential if you are to                  tools, objects, materials, leakage and spillage,
know where probable hazards exist and whether                          cleaning methods, schedules, work areas,
they are under control.                                                remote areas, storage areas.
    This section includes checklists designed to
assist you in self-inspection fact-finding. The check-             s   Electricity – equipment, switches, breakers,
lists can give you some indication of where to                         fuses, switch-boxes, junctions, special fixtures,
begin taking action to make your business safer                        circuits, insulation, extensions, tools, motors,
and more healthful for all of your employees.                          grounding, national electric code compliance.
    These checklists are by no means all-inclusive
and not all of the checklists will apply to your busi-             s   Lighting – type, intensity, controls, conditions,
ness. You might want to start by selecting the                         diffusion, location, glare and shadow control.
areas that are most critical to your business, then
expanding your self-inspection checklists over time                s   Heating and Ventilation – type, effectiveness,
to fully cover all areas that pertain to your busi-                    temperature, humidity, controls, natural and
ness. Remember that a checklist is a tool to help,                     artificial ventilation and exhausting.
not a definitive statement of what is mandatory.
Use checklists only for guidance.                                  s   Machinery – points of operation, flywheels,
    Don’t spend time with items that have no appli-                    gears, shafts, pulleys, key ways, belts, cou-
cation to your business. Make sure that each item                      plings, sprockets, chains, frames, controls,
is seen by you or your designee and leave nothing                      lighting for tools and equipment, brakes, ex-
to memory or chance. Write down what you see or                        hausting, feeding, oiling, adjusting, mainte-
don’t see and what you think you should do about it.                   nance, lockout/tagout, grounding, work space,
    Add information from your completed checklists                     location, purchasing standards.
to injury information, employee information, and
process and equipment information to build a                       s   Personnel – training, including hazard identifi-
foundation to help you determine what problems                         cation training; experience; methods of check-
exist. Then, as you use the OSHA standards in                          ing machines before use; type of clothing;
your problem-solving process, it will be easier for                    PPE; use of guards; tool storage; work prac-
you to determine the actions needed to solve these                     tices; methods for cleaning, oiling, or adjust-
problems.                                                              ing machinery.
    Once the hazards have been identified, insti-
tute the control procedures described at page 9                    s   Hand and Power Tools – purchasing stan-
and establish your four-point safety and health                        dards, inspection, storage, repair, types, main-
program.                                                               tenance, grounding, use and handling.

Self-Inspection Scope                                              s   Chemicals – storage, handling, transportation,
                                                                       spills, disposals, amounts used, labeling, toxi-
Your self-inspections should cover safety and                          city or other harmful effects, warning signs,
health issues in the following areas:                                  supervision, training, protective clothing and
                                                                       equipment, hazard communication require-
   s   Processing, Receiving, Shipping and Storage –                   ments.
       equipment, job planning, layout, heights, floor
       loads, projection of materials, material han-               s   Fire Prevention – extinguishers, alarms, sprin-
       dling and storage methods, training for mate-                   klers, smoking rules, exits, personnel assign-
       rial handling equipment.                                        ed, separation of flammable materials and
                                                                       dangerous operations, explosion-proof fix-



                                                 Occupational Safety and
                                                  Health Administration
18

            tures in hazardous locations, waste disposal              appropriate information concerning employee
            and training of personnel.                                access to medical and exposure records and
                                                                      Material Safety Data Sheets (MSDSs) been
        s   Maintenance – provide regular and preventive              posted or otherwise made readily available to
            maintenance on all equipment used at the                  affected employees?
            worksite, recording all work performed on the
            machinery and by training personnel on the
            proper care and servicing of the equipment.
                                                                 ❏ Are signs loading, biohazards, exposures to x-
                                                                   ties, floor
                                                                               concerning exit routes, room capaci-

                                                                      ray, microwave, or other harmful radiation or
        s   PPE – type, size, maintenance, repair, age, stor-         substances posted where appropriate?
            age, assignment of responsibility, purchasing
            methods, standards observed, training in care        ❏ Is the Summary of Work-Related Injuries and
                                                                   Illnesses (OSHA Form 300A) posted during the
            and use, rules of use, method of assignment.
                                                                      months of February, March and April?
        s   Transportation – motor vehicle safety, seat belts,
            vehicle maintenance, safe driver programs.                             RECORDKEEPING

        s   First Aid Program/Supplies – medical care            ❏ Are occupational injuriesonlyillnesses, except
                                                                   minor injuries requiring
                                                                                             or
                                                                                                  first aid, recorded
            facilities locations, posted emergency phone
                                                                      as required on the OSHA 300 log?
            numbers, accessible first aid kits.

        s   Evacuation Plan – establish and practice pro-        ❏ Are employee medical hazardous substances
                                                                   employee exposure to
                                                                                        records and records of

            cedures for an emergency evacuation, e.g.,                or harmful physical agents up-to-date and in
            fire, chemical/biological incidents, bomb                 compliance with current OSHA standards?
            threat; include escape procedures and routes,
            critical plant operations, employee accounting
            following an evacuation, rescue and medical
                                                                 ❏ Are employee training records kept and acces-
                                                                   sible for review by employees, as required by
            duties and ways to report emergencies.                    OSHA standards?


     Self-Inspection Checklists                                  ❏ Have arrangements been made to retain each
                                                                   records for the time period required for
                                                                      specific type of record? (Some records must
        These checklists are by no means all-inclusive.               be maintained for at least 40 years.)
     You should add to them or delete items that do not
     apply to your business; however, carefully consider
     each item and then make your decision. You should
                                                                 ❏ Areitems suchpermits and records up-to-date
                                                                   for
                                                                       operating
                                                                                 as elevators, air pressure tanks,
     refer to OSHA standards for specific guidance that               liquefied petroleum gas tanks, etc.?
     may apply to your work situation. (Note: These
     checklists are typical for general industry but not for               SAFETY AND HEALTH PROGRAM
     construction or maritime industries.)

                       EMPLOYER POSTING                          ❏ Do you have an active safety and healthsafety
                                                                   gram in operation that includes general
                                                                                                           pro-


     ❏ Is the required OSHA Job Safety and Health
       Protection Poster displayed in a prominent loca-
                                                                      and health program elements as well as the
                                                                      management of hazards specific to your work-
            tion where all employees are likely to see it?            site?


     ❏ Are emergency telephone found in case of
       where they can be readily
                                 numbers posted                  ❏ Is one person clearly responsible for the safety
                                                                   and health program?
            emergency?
                                                                 ❏ Do youup of management and laborgroup
                                                                           have a safety committee or

     ❏ Where employees mayphysical agents,toxic
       substances or harmful
                             be exposed to
                                           has
                                                                   made                                 represen-
                                                                      tatives that meets regularly and reports in
                                                                      writing on its activities?


                                              OSHA HANDBOOK FOR SMALL BUSINESSES
19


❏ Do you have a working procedure to handle
  in-house employee complaints regarding safe-
                                                               ❏ If employees have hadpathogens, was an im-
                                                                 involving bloodborne
                                                                                       an exposure incident

    ty and health?                                                    mediate post-exposure medical evaluation and

❏ Are your employees the safety and health pro-
                     advised of efforts and
                                                                      follow-up provided?
  accomplishments of
    gram made to ensure they will have a work-
                                                               ❏ Are medicalconsultationreadily available for
                                                                 advice and
                                                                             personnel
                                                                                         on matters of employ-
    place that is safe and healthful?                                 ees’ health?

❏ Have you consideredexcel in reducing work-
                      incentives for employees                 ❏ Are emergency phone numbers posted?
  or workgroups who
    place injury/illnesses?                                    ❏ Areeach work area,first aid kits easily accessible
                                                                 to
                                                                     fully supplied
                                                                                    periodically inspected and
                                                                      replenished as needed?

                                                               ❏ Havephysician, indicating that they are ade-
        MEDICAL SERVICES AND FIRST AID
                                                                      first aid kits and supplies been approved
❏   Is there a hospital, clinic, or infirmary for med-
    ical care near your workplace or is at least one
                                                                 by a
                                                                      quate for a particular area or operation?
    employee on each shift currently qualified to
    render first aid?                                          ❏ Is there an eye-washorstation or of the eyes and
                                                                 for quick drenching    flushing
                                                                                                  sink available


❏ Have all employees emergencies as part of
  respond to medical
                     who are expected to                              body in areas where corrosive liquids or mate-
                                                                      rials are handled?
    their job responsibilities received first aid
    training; had hepatitis B vaccination made                                       FIRE PROTECTION
    available to them; had appropriate training on
    procedures to protect them from bloodborne                 ❏ Is your local fire department familiar with your
                                                                 facility, its location and specific hazards?
    pathogens, including universal precautions;
    and have available and understand how to use
    appropriate PPE to protect against exposure to
                                                               ❏ If you have aand tested annually?is it certified
                                                                 as required
                                                                                  fire alarm system,

    bloodborne diseases?*
    *Pursuant to an OSHA memorandum of July 1,
                                                               ❏ If youinspected regularly? and valves, are
                                                                 they
                                                                         have interior standpipes

1992, employees who render first aid only as a col-
lateral duty do not have to be offered pre-exposure            ❏ If youflushedoutside privateafire hydrants,aare
                                                                 they
                                                                         have
                                                                                  at least once year and on rou-
hepatitis B vaccine only if the employer includes
                                                                      tine preventive maintenance schedule?
and implements the following requirements in
his/her exposure control plan: (1) the employer
must record all first aid incidents involving the
                                                               ❏ Are fire doors and shutters in good operating
                                                                 condition?
presence of blood or other potentially infectious
materials before the end of the work shift during              ❏ Are fire doors andobstructions, including and
                                                                 protected against
                                                                                    shutters unobstructed
                                                                                                           their
which the first aid incident occurred; (2) the em-
                                                                      counterweights?
ployer must comply with post-exposure evaluation,
prophylaxis and follow-up requirements of the                  ❏ Are fire door and shutter fusible links in place?
Bloodborne Pathogens standard with respect to
“exposure incidents,” as defined by the standard;              ❏ Are automatic sprinkler systemcheckedcontrol
                                                                 valves, air and water pressure
                                                                                                  water
                                                                                                           periodi-
(3) the employer must train designated first aid                      cally as required?
providers about the reporting procedure; (4) the
employer must offer to initiate the hepatitis B vac-
cination series within 24 hours to all unvaccinated
                                                               ❏ Is the assigned to responsible persons or to a
                                                                 tems
                                                                        maintenance of automatic sprinkler sys-

first aid providers who have rendered assistance in                   sprinkler contractor?
any situation involving the presence of blood or
other potentially infectious materials.
                                                               ❏ Are sprinkler heads protected bydamage?
                                                                 if exposed to potential physical
                                                                                                  metal guards




                                                 Occupational Safety and
                                                  Health Administration
20

                                                                  Pathogens standard, 29 CFR 1910.1030(b), for
     ❏ Is proper clearance maintained below sprinkler
       heads?
                                                                  the definition of “other potentially infectious
                                                                  materials.”
     ❏ Are portable fire extinguishers provided inin
       adequate number and type and mounted                  ❏ Are hard hats required, providedexists?worn
                                                                                                   and
                                                               where danger of falling objects
         readily accessible locations?

     ❏ Are fire extinguishers recharged regularly with       ❏ Are hard hats periodically inspected for dam-
                                                               age to the shell and suspension system?
       this noted on the inspection tag?

     ❏ Are employees periodically instructed in the          ❏ Is appropriate footfoot injuriesrequired where
                                                               there is the risk of
                                                                                    protection
                                                                                                from hot, corro-
       use of fire extinguishers and fire protection              sive, or poisonous substances, falling objects,
         procedures?                                              crushing, or penetrating actions?

            PERSONAL PROTECTIVE EQUIPMENT
                    AND CLOTHING
                                                             ❏ Are approvedCFR 1910.134provided when need-
                                                               ed? (See 29
                                                                            respirators
                                                                                        for detailed infor-
                                                                  mation on respirators or check OSHA’s website
     ❏   Has the employer determined whether hazards              at www.osha.gov).
         that require the use of PPE (e.g., head, eye,
         face, hand, or foot protection) are present or      ❏ Is allreadymaintained in a sanitary condition
                                                               and
                                                                      PPE
                                                                          for use?
         are likely to be present?

     ❏ If hazards or the likelihood of hazards are           ❏ Are food or beverages consumed only in areas
                                                               where there is no exposure to toxic material,
       found, are employers selecting appropriate
                                                                  blood, or other potentially infectious materials?
         and properly fitted PPE suitable for protection
         from these hazards and ensuring that affected
         employees use it?
                                                             ❏ Is protection against thesound levels exceed
                                                               al noise provided when
                                                                                         effects of occupation-


     ❏ Have trained on PPE procedures,employeesPPE
            both the employer and the
                                                                  those of the OSHA Noise standard?
       been                           i.e., what
         is necessary for job tasks, when workers need
                                                             ❏ Are adequate work procedures,when and other
                                                               equipment provided and used
                                                                                             PPE
                                                                                                 cleaning
         it, and how to properly wear and adjust it?              up spilled hazardous materials?

     ❏ Areand worn where there is any danger of fly-
       ed
           protective goggles or face shields provid-        ❏ Areorappropriate procedures in place to dispose
                                                               of    decontaminate PPE contaminated with,
         ing particles or corrosive materials?                    or reasonably anticipated to be contaminated

     ❏ Are approved safetyareas where thereto berisk
       worn at all times in
                            glasses required
                                             is a
                                                                  with, blood or other potentially infectious
                                                                  materials?
         of eye injuries such as punctures, abrasions,
                                                                      GENERAL WORK ENVIRONMENT
         contusions, or burns?

     ❏ Are employees who wear correctivewith harm-
                                           lenses            ❏ Are all worksites clean, sanitary and orderly?
       (glasses or contacts) in workplaces
         ful exposures required to wear only approved        ❏ Are work surfaces kept the surfaces are slip-
                                                               means taken to assure
                                                                                        dry and appropriate

         safety glasses, protective goggles, or use               resistant?
         other medically approved precautionary proce-
         dures?                                              ❏ Are all spilled hazardous materials or infec-
                                                               including blood and other potentially
                                                                                                      liquids,

     ❏ Are protective gloves,required where employ-
       means provided and
                              aprons, shields, or other           tious materials, cleaned up immediately and
                                                                  according to proper procedures?
         ees could be cut or where there is reasonably
         anticipated exposure to corrosive liquids,
         chemicals, blood, or other potentially infec-
                                                             ❏ Is combustible scrap, debrisfrom the worksite
                                                               stored safely and removed
                                                                                             and waste

         tious materials? See the OSHA Bloodborne                 promptly?




                                          OSHA HANDBOOK FOR SMALL BUSINESSES
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Smal Business Info

  • 1. www.osha.gov Small Business Handbook Small Business Safety and Health Management Series OSHA 2209-02R 2005
  • 2. Employers are responsible for providing a safe and Clause in Section 5(a)(1) of the Act for failure to fol- healthful workplace for their employees. OSHA’s low recommendations in this handbook. role is to assure the safety and health of America’s The materials in this handbook are based upon workers by setting and enforcing standards; provid- Federal OSHA standards and other requirements in ing training, outreach and education; establishing effect at the time of publication and upon generally partnerships; and encouraging continual improve- accepted principles and activities within the job ment in workplace safety and health. safety and health field. They should be useful to small business owners or managers and can be About this Handbook adapted easily to individual establishments. It is important to point out that 24 states, Puerto This handbook is provided to owners, propri- Rico and the Virgin Islands operate their own etors and managers of small businesses by the OSHA-approved safety and health programs under Occupational Safety and Health Administration Section 18 of the Act. While the programs in these (OSHA), an agency of the U.S. Department of State Plan States may differ in some respects from Labor. For additional copies of this publication, Federal OSHA, this handbook can be used by write to the U.S. Government Printing Office, employers in any state because the standards (GPO), Superintendent of Documents, Mail Stop imposed by State Plan States must be at least as SDE, 732 N. Capitol Street, NW, Washington, DC effective as Federal OSHA standards. A list of 20401, or call the OSHA Publications Office at (202) states that operate their own safety and health pro- 693-1888, or fax (202) 693-2498 for ordering infor- grams can be found on OSHA’s website at mation. Please note that the entire text of the www.osha.gov. Small Business Handbook is available on OSHA’s Material in this publication is in the public website at http://www.osha.gov/Publications/ domain and may be reproduced, fully or partially, osha2209.pdf. without permission. Source credit is requested but The handbook should help small business em- not required. ployers meet the legal requirements imposed by This information will be made available to sen- the Occupational Safety and Health Act of 1970 (the sory impaired individuals upon request by voice Act), and achieve an in-compliance status before an phone (202) 693-1999 or teletypewriter (TTY) (877) OSHA inspection. An excellent resource to accom- 889-5627 . pany this information is OSHA’s Safety and Health Program Management Guidelines, (54 Federal Please Note: The small business employer seeking Register 3904-3916, January 26, 1989), also avail- information on procurement or contracting with the able on OSHA’s website. Department of Labor or OSHA should contact the This handbook is not a legal interpretation of the Department of Labor’s Office of Small Business provisions of the Act and does not place any addi- Programs, 200 Constitution Avenue, NW, Room C- tional requirements on employers or employees. 2318, Washington, DC 20210. Employers cannot be cited under the General Duty
  • 3. Small Business Handbook Occupational Safety and Health Administration U.S. Department of Labor OSHA 2209-02R 2005 U.S. Department of Labor www.osha.gov
  • 4. Contents PREFACE 4 Office of Small Business Assistance 4 Cooperative Programs 4 State Plans 4 Office of Training and Education 4 OSHA’s Website 5 Safety and Health Add Value 5 INTRODUCTION: The Value of a Safety and Health Management System 6 A Profit and Loss Statement 6 Developing a Profitable Strategy for Handling Occupational Safety and Health 6 A FOUR-POINT WORKPLACE PROGRAM: The Basis of a Plan 8 Using the Four-Point Program 8 MANAGEMENT COMMITMENT AND EMPLOYEE INVOLVEMENT 8 WORKSITE ANALYSIS 9 HAZARD PREVENTION AND CONTROL 9 TRAINING FOR EMPLOYEES, SUPERVISORS AND MANAGERS 10 Documenting Your Activities 11 Safety and Health Recordkeeping 11 INJURY/ILLNESS RECORDS 11 EXPOSURE RECORDS AND OTHERS 12 STARTING A SAFETY AND HEALTH MANAGEMENT SYSTEM: Creating a Plan 13 Decide to Start Now 13 Designating Responsibility 13 Ask for Help 13 Organize the Workplace 14 Start Gathering Specific Facts About Your Situation 14 Establish a Four-Point Safety and Health Program 15 Develop and Implement Your Action Plan 15 SELF-INSPECTION 17 Self-Inspection Scope 17 Self-Inspection Checklists 18 EMPLOYER POSTING 18 RECORDKEEPING 18 SAFETY AND HEALTH PROGRAM 18 MEDICAL SERVICES AND FIRST AID 19 FIRE PROTECTION 19 PERSONAL PROTECTIVE EQUIPMENT AND CLOTHING 20 GENERAL WORK ENVIRONMENT 20 WALKWAYS 21 FLOOR AND WALL OPENINGS 21 STAIRS AND STAIRWAYS 22 ELEVATED SURFACES 22 EXITING OR EGRESS - EVACUATION 22 EXIT DOORS 23 PORTABLE LADDERS 23 HAND TOOLS AND EQUIPMENT 24 PORTABLE (POWER OPERATED) TOOLS AND EQUIPMENT 24 ABRASIVE WHEEL EQUIPMENT GRINDERS 24 POWER-ACTUATED TOOLS 25 MACHINE GUARDING 25 LOCKOUT/TAGOUT PROCEDURES 26 WELDING, CUTTING AND BRAZING 27 COMPRESSORS AND COMPRESSED AIR 28
  • 5. COMPRESSORS/AIR RECEIVERS 28 COMPRESSED GAS CYLINDERS 29 HOIST AND AUXILIARY EQUIPMENT 29 INDUSTRIAL TRUCKS - FORKLIFTS 29 SPRAYING OPERATIONS 30 ENTERING CONFINED SPACES 30 ENVIRONMENTAL CONTROLS 31 FLAMMABLE AND COMBUSTIBLE MATERIALS 32 HAZARDOUS CHEMICAL EXPOSURE 33 HAZARDOUS SUBSTANCES COMMUNICATION 34 ELECTRICAL 35 NOISE 37 FUELING 37 IDENTIFICATION OF PIPING SYSTEMS 37 MATERIALS HANDLING 38 TRANSPORTING EMPLOYEES AND MATERIALS 38 CONTROL OF HARMFUL SUBSTANCES BY VENTILATION 38 SANITIZING EQUIPMENT AND CLOTHING 39 TIRE INFLATION 39 ASSISTANCE IN SAFETY AND HEALTH FOR SMALL BUSINESSES 40 OSHA Assistance 40 OSHA’S OFFICE OF SMALL BUSINESS ASSISTANCE 40 ON-SITE CONSULTATION 40 OTHER COOPERATIVE PROGRAMS 41 VOLUNTARY PROTECTION PROGRAMS (VPP) 42 OSHA STRATEGIC PARTNERSHIP PROGRAM (OSPP) 42 OSHA ALLIANCE PROGRAM 42 States with Approved Plans 42 OSHA Publications 42 Other Sources of Assistance 43 VOLUNTARY PROTECTION PROGRAMS PARTICIPANTS’ ASSOCIATION (VPPPA) 43 SMALL BUSINESS DEVELOPMENT CENTERS 43 NATIONAL INSTITUTE FOR OCCUPATIONAL SAFETY AND HEALTH (NIOSH) 44 WORKERS’ COMPENSATION CARRIERS AND OTHER INSURANCE COMPANIES 44 TRADE ASSOCIATIONS AND EMPLOYER GROUPS 44 TRADE UNIONS AND EMPLOYEE GROUPS 44 THE NATIONAL SAFETY COUNCIL AND LOCAL CHAPTERS 44 PROFESSIONAL ASSOCIATIONS 44 SPECIFIC MEDICAL CONSULTATION 44 YOUR LOCAL LIBRARY 45 FINANCING WORKPLACE IMPROVEMENT 45 ADDITIONAL WEB PAGES OF INTEREST TO SMALL BUSINESSES 45 Appendix A: Overall Action Plan Worksheet 46 Appendix B: Model Policy Statements 48 Appendix C: Codes of Safe Practices 49 Appendix D: OSHA Job Safety and Health Standards, Regulations and Requirements 50 Appendix E: Small Business Regulatory Enforcement Fairness Act of 1996 (SBREFA) 51 OSHA Regional Offices 52 OSHA’s Non-Retaliation Policy 53
  • 6. 4 PREFACE American employers and workers want safe sector and other government entities lead to and healthful places in which to work. They want improved safety and health. As a result, OSHA everyone on the job to go home whole and healthy continues to expand its cooperative programs each day. Determined to make that dream possi- which currently include the free and confidential ble, OSHA is committed to assuring – so far as pos- Consultation Program, the Voluntary Protection sible – that every working man and woman in the Programs, the Strategic Partnership Program and nation has safe and healthful working conditions. OSHA’s newest addition, Alliances. For a more OSHA believes that providing workers with a safe detailed description of each of these programs, workplace is central to their ability to enjoy health, please see pages 40- 42. security and the opportunity to achieve the Small businesses are encouraged to investigate American dream. the full array of cooperative programs offered by OSHA seeks to cut unnecessary rules, regula- OSHA. Participation can be on an individual com- tions and red tape. It is eliminating thousands of pany basis or through an industry association. pages of outdated regulations and continues to Detailed information on each program is also avail- rewrite standards in plain English. OSHA is paring able on OSHA’s website at www.osha.gov, by con- down its regulatory agenda so that it more accu- tacting any OSHA office, or by calling (800) 321- rately reflects realistic goals that best serve the OSHA. needs of American employers and employees. Confronted by the realities and demands to State Plans keep pace with the workforce and problems of the future, OSHA is developing new strategies to OSHA has important partnerships with the 24 reduce occupational fatalities, injuries and illness- states, Puerto Rico and the Virgin Islands that oper- es. Coupled with strong, effective and fair enforce- ate their own OSHA-approved safety and health ment, OSHA strives to provide improved outreach, programs. State workplace safety and health pro- education and compliance assistance to America’s grams frequently lead the way in developing inno- employers and employees. vative approaches to making America’s workplaces safer and healthier. Office of Small Business Assistance States that operate their own worker safety and health plans must provide worker protection that is OSHA wants to provide quality service to our “at least as effective as” the Federal program. small business customers. In October 2002, OSHA However, because their standards and other proce- created the Office of Small Business Assistance to dures may vary, businesses should become famil- provide small business direction, to facilitate infor- iar with their state regulations and agencies. See mation sharing and to help in finding and achiev- OSHA’s website for a list of State Plan States. ing regulatory compliance. The office also works to educate small businesses on using up-to-date tools Office of Training and Education and materials, and facilitates opportunities to com- ment on OSHA’s regulatory agenda. The Office of OSHA’s Office of Training and Education Small Business Assistance maintains OSHA’s spe- provides training and instruction in all facets of cialized small business web pages found at http:// occupational safety and health. OSHA’s Training www.osha.gov/dcsp/smallbusiness/index.html. Institute, located in Arlington Heights, IL, provides The Office of Small Business Assistance can be training for OSHA compliance safety and health contacted by telephone at (202) 693-2220 or by officers as well as for the general public and safety writing to: Director, Office of Small Business and health staff from other Federal agencies. In Assistance, 200 Constitution Avenue, N.W., Room addition to OSHA’s Training Institute, there are 32 N-3700, Washington, DC 20210. additional education sites located throughout the country. These OSHA education centers operate in Cooperative Programs conjunction with universities, colleges and learning centers to conduct OSHA courses for the private Years of experience show us that voluntary col- sector and other Federal agencies, making safety laborative relationships between OSHA, the private and health training and education more accessible OSHA HANDBOOK FOR SMALL BUSINESSES
  • 7. 5 to those who need it. There are tuition fees for pri- If you would like to receive regular updates vate sector students. For more information about from OSHA about new programs, tools, best prac- OSHA’s Training Institute, OSHA’s education cen- tices and other useful information, subscribe to the ters, or to obtain training catalogs with course agency’s e-news memo, QuickTakes. QuickTakes is schedules, write the OSHA Training Institute, 2020 issued twice monthly to subscribers and is always South Arlington Heights Road, Arlington Heights, IL available online. You can subscribe to OSHA’s 60005 or call (847) 297-4810. The information is QuickTakes at www.osha.gov. also fully accessible on the Internet at www.osha.gov. Safety and Health Add Value OSHA’s Website Addressing safety and health issues in the work- place saves the employer money and adds value to OSHA has made every effort to continuously the business. Recent estimates place the business expand and improve its website. OSHA’s extensive costs associated with occupational injuries at close website provides employers and employees with to $170 billion–expenditures that come straight out practical, easy-to-understand and up-to-date guid- of company profits. ance on regulations, compliance assistance and When workers stay whole and healthy, the learning how to identify and control hazards. Each direct cost-savings to businesses include: OSHA cooperative program has individual web s lower workers’ compensation insurance costs; pages describing program elements and highlight- s reduced medical expenditures; ing successes of the participants. Several pages s smaller expenditures for return-to-work are devoted to small business, technical links, news programs; items, publication lists and an inventory of compli- s fewer faulty products; ance assistance tools, including expert advisors s lower costs for job accommodations for and e-tools. E-tools are “stand-alone” interactive, injured workers; web-based training tools on occupational safety s less money spent for overtime benefits. and health topics. Regulations, standards, direc- tives and interpretations relating to OSHA can be Safety and health also make big reductions in found as well. There is a Spanish version of the indirect costs, due to: OSHA website, and many posters and some publi- s increased productivity; cations are also available in Spanish. s higher quality products; OSHA’s web pages include MyOSHA, which s increased morale; allows users to create their own personalized s better labor/management relations; OSHA web page with customized content and s reduced turnover; links. Quick Start is another tool on OSHA’s s better use of human resources. Compliance Assistance web page that allows the user to identify many of the major OSHA require- Employees and their families benefit from ments and guidance materials that apply to their safety and health because: individual workplaces or industry sectors. s their incomes are protected; Through its website, OSHA invites citizens to e- s their family lives are not hindered by injury; mail questions that can be routed to appropriate s their stress is not increased. agency officials for response. Any communication conducted via the “Contact Us” link on the OSHA Simply put, protecting people on the job is in website is considered an informational exchange everyone’s best interest–our economy, our commu- rather than an official communication with the nities, our fellow workers and our families. Safety Department of Labor. For an official response to a and health add value to businesses, workplaces question or concern, inquiries should be submitted and lives. in writing. Occupational Safety and Health Administration
  • 8. 6 INTRODUCTION: The Value of a Safety and Health Management System A Profit and Loss Statement Developing a Profitable Strategy for Handling Occupational Safety and Health As a small business owner, you are, by nature, a risk taker. You wager your business acumen Nobody wants accidents to happen in his or her against larger, perhaps more heavily financed cor- business. A serious fire, a permanent injury, or the porate groups and other free-spirited, self-employ- death of an employee or owner can cause the loss ed individuals like yourself. There is excitement of profit or even an entire business. To prevent and challenge in such a venture, but to succeed such losses, you don’t have to turn your business you need good management information, an abili- upside down. You may not have to spend a lot of ty to be a good manager of people and the intelli- money, either. You do need to use good business gence and inner strength to make the right deci- sense and apply recognized prevention principles. sions. There are reasons why accidents happen. Thousands of workers die each year and many, Something goes wrong somewhere. It may take many more suffer injury or illness from conditions some thought, and maybe the help of friends or at work. But how often does an owner or manager other trained people, to figure out what went like you actually see or even hear about work-relat- wrong, but an accident always has a cause–a rea- ed deaths, serious injuries or illnesses in the busi- son why. Once you know why an accident hap- nesses with which you are familiar? How often has pened, it is possible to prevent future incidents. your business actually sustained this type of loss? You need some basic facts and perhaps some help In most small businesses, the answer is rarely. from others who already know some of the an- For this reason, many owners or managers do not swers. You also need a plan–a plan to prevent acci- understand why there is controversy about the dents. Occupational Safety and Health Administration Not all dangers at your worksite depend on an (OSHA), job safety and health standards, inspec- accident to cause harm, of course. Worker expo- tions, citations, etc. sure to toxic chemicals or harmful levels of noise But others have learned why. Unfortunately, or radiation may happen in conjunction with rou- they have experienced a loss. These owner/man- tine work as well as by accident. You may not real- agers will tell you that it is too late to do anything ize the extent of the exposure or harm that you and once a serious accident happens. They have learn- your employees face. The effect may not be imme- ed that prevention is the only real way to avoid this diate. You need a plan that includes prevention of loss. these health hazard exposures and accidents. You Reducing losses is a goal that you as an owner need a safety and health management system. or manager share with us in OSHA. While we may It is not difficult to develop such a plan. Basi- see this goal in a slightly different light, it remains cally, your plan should address the types of acci- a common bond. dents and health hazard exposures that could hap- We have learned from small employers, like pen in your workplace. Because each workplace is you, that you place a high value on the well-being different, your program should address your spe- of your employees. Like many small businesses, cific needs and requirements. you may employ family members and personal There are four basic elements to all good safety acquaintances. And, if you don’t know your em- and health programs. These are as follows: ployees before they are hired, then chances are that the very size of your workplace will promote 1. Management Commitment and Employee the closeness and concern for one another that Involvement. The manager or management team small businesses value. leads the way, by setting policy, assigning and sup- Assuming that you are committed to safe and porting responsibility, setting an example and in- healthful work practices, OSHA wants to work with volving employees. you to prevent all losses. We believe that, when you make job safety and health a real part of your every- 2. Worksite Analysis. The worksite is continually ana- day operations, you will not lose in the long run. lyzed to identify all existing and potential hazards. Investing in safety and health activity now will better enable you to avoid possible losses in the future. 3. Hazard Prevention and Control. Methods to pre- OSHA HANDBOOK FOR SMALL BUSINESSES
  • 9. 7 vent or control existing or potential hazards are put It will certainly give you a way to express and doc- in place and maintained. ument your good faith and commitment to protect- ing your workers’ health and safety. 4.Training for Employees, Supervisors and This approach usually does not involve large Managers. Managers, supervisors and employees costs. Developing a health and safety protection are trained to understand and deal with worksite plan does not have to be expensive and generally hazards. does not require additional employees, especially in smaller businesses. Safety and health can be Regardless of the size of your business, you integrated into your other business functions with should use each of these elements to prevent work- modest effort on your part. place accidents and possible injuries and illnesses. The key to the success of a safety and health Developing a workplace program following plan is to see it as a part of your business opera- these four points is a key step in protecting you tion and to see it reflected in your day-to-day oper- and your workers’ safety and health. If you already ations. As you implement the plan and incorporate have a program, reviewing it in relation to these it into your business culture, safety and health elements should help you improve what you have. awareness will become second nature to you and Following this four-point approach to safety and your employees. health in your business may also improve efficien- The next section provides short descriptions cy. It may help you reduce insurance claims and and illustrations of each element. Since most other costs. While having a safety and health plan employers, like you, are pressed for time, these based on these four elements does not guarantee descriptions will assist you in getting started on compliance with OSHA standards, the approach your own approach. will help you toward full compliance and beyond. Occupational Safety and Health Administration
  • 10. 8 A FOUR-POINT WORKPLACE PROGRAM: The Basis of a Plan The Four-Point Workplace Program described assets you have. Their safety, health and goodwill here is based upon the Safety and Health Program are essential to the success of your business. Hav- Management Guidelines issued by OSHA in ing them cooperate with you in protecting their January 1989. (For a free copy of the guidelines, safety and health not only helps to keep them go to OSHA’s website at www.osha.gov, write to healthy–it makes your job easier. OSHA Publications, U.S. Department of Labor, P .O. Here are some actions to consider: Box 37535, Washington, DC 200013-7535, or call (202) 693-1888.) Although voluntary, these guide- s Post your policy on worker safety and health lines represent OSHA’s policy on what every work- next to the OSHA Workplace Poster where site should have in place to protect workers from all employees can see it. (See Appendix B, occupational hazards. The guidelines are based Model Policy Statements.) heavily on OSHA’s experience with its Voluntary Protection Programs (VPP), which recognize excel- s Hold a meeting with all employees to commu- lence in workplace safety and health management. nicate your safety and health policy, and dis- For more information on these guidelines and cuss your objectives for safety and health. OSHA’s cooperative programs, contact OSHA’s Office of Small Business Assistance, U.S. s Make sure that your support is visible by get- Department of Labor, 200 Constitution Avenue, ting personally involved in the activities that NW, Room N-3700, Washington, DC 20210, (202) are part of your safety and health program. 693-2220. For example, personally review all inspection and accident reports and ensure that follow- Using the Four-Point Program up occurs when needed. As you review this publication, we encourage s Ensure that you, your managers and your you to use the Action Plan Worksheet in Appendix supervisors follow all safety requirements that A to jot down the things you want to do to make apply to all employees, even if you are only in your workplace safe for your employees. Noting an area briefly. If, for instance, you require a those actions as you go along will make it easier hard hat, safety glasses and/or safety shoes in to assemble the total plan you need. an area, wear them yourself when you are in that area. MANAGEMENT COMMITMENT AND EMPLOYEE INVOLVEMENT s Take advantage of your employees’ special- As the owner or manager of a small business, ized knowledge and encourage them to buy your attitude toward job safety and health will be into the program by having them make in- reflected by your employees. If you are not inter- spections, conduct safety training, or investi- ested in preventing employee injury and illness, gate accidents. your employees will probably not give safety and health much thought either. s Make clear assignments of responsibility for Therefore, it is essential that you demonstrate at every part of your safety and health program, all times your personal concern for employee safety and make sure everyone understands them. and health, and the priority you place on them in The more people who are involved, the better. your workplace. Your policy must be clear. Only you A good rule of thumb is to assign safety and can show its importance through your own actions. health responsibilities in the same way you You can demonstrate the depth of your commit- assign production responsibilities. Make it a ment by involving your employees in planning and special part of everyone’s job to work safely. carrying out your efforts. If you seriously involve your employees in identifying and resolving safety s Give those with safety and health responsibili- and health problems, they will bring their unique ty enough people, time, training, money and insights and energy to achieving the goals and authority to get the job done. objectives of your program. The men and women who work for you are among the most valuable s Don’t forget your safety and health program OSHA HANDBOOK FOR SMALL BUSINESSES
  • 11. 9 after you make assignments; make sure the ards. The checklists (at pages 18-39) provide a job gets done. Recognize and reward those starting point. Your state consultant can assist who do well and correct those who don’t. you in establishing an effective system. s At least once a year, review what you have s Make sure your employees feel comfortable in accomplished in meeting your objectives and alerting you or another member of manage- re-evaluate whether you need new objectives ment when they see things that look danger- or program revisions. ous or out of place. s Institute an accountability system where all s Learn how to conduct a thorough investiga- personnel will be held accountable for not fol- tion when things go wrong. This will help you lowing work rules designed to promote work- develop ways to prevent recurrences. Exten- place safety and health. sive information can be found on OSHA’s website under “Accident Investigation” in the WORKSITE ANALYSIS index. It is your responsibility to know what items or substances you have in your workplace that could s Review several years of injury or illness rec- hurt your workers. Worksite analysis is a group of ords to identify patterns that can help you processes that helps you make sure that you know devise strategies to improve your safety and what you need to keep your workers safe. For help health program. Periodically review several in getting started with these processes, you can call months of experience to determine if any new on your state on-site Consultation Program and patterns are developing. have an experienced health and safety professional visit your workplace for free and confidentially. HAZARD PREVENTION AND CONTROL Locations for each state are listed on OSHA’s web- Once you have identified your existing and site. Also, OSHA’s booklet, Job Hazard Analysis, potential hazards, you are ready to implement the may be helpful. (See OSHA Publications at page systems that prevent or control those hazards. 42 for ordering information.) Your state Consultation Program can help you do Here are some actions to consider: this. Whenever possible, hazards should be elimi- nated. Sometimes that can be done through sub- s Request a consultation visit from your state stitution of a less toxic material or engineering con- on-site Consultation Program covering both trols. When you cannot eliminate hazards, systems safety and health to get a full survey of the should be established to control them. hazards that exist in your workplace and those Here are some actions to consider: that could develop. You can also contract for such services from expert private consultants s Set up safe work procedures based on an if you prefer. analysis of the hazards in your workplace and ensure that employees understand and follow s Establish a way to get professional advice them. It is a good idea to involve employees when you make changes to procedures or in the analysis that results in those procedures. equipment, to ensure that the changes are not (See Appendix C, Codes of Safe Practices.) introducing new hazards into your workplace. Find ways to keep current on newly recog- s Be ready to enforce the rules for safe work nized hazards in your industry. procedures. Ask your employees to help you establish a disciplinary system that will be fair s Periodically review with employees each job, and understood by everyone. analyzing it step-by-step to see if there are any hidden hazards in the equipment or procedures. s Where necessary, ensure that personal protec- tive equipment (PPE) is used and that your em- s Set up a self-inspection system to check your ployees know why they need it, how to use it hazard controls and evaluate any new haz- and how to maintain it. Occupational Safety and Health Administration
  • 12. 10 s Provide for regular equipment maintenance to first aid. First aid supplies must be readily prevent breakdowns that can create hazards. available for emergency use. Arrangements Ensure that preventive and regular mainte- for this training can be made through your nance are tracked to completion. local Red Cross chapter, your insurance carri- er, your local safety council, and others. s Plan for emergencies, including fire and natu- ral disasters. Conduct frequent drills to en- s Check battery charging stations, maintenance sure that all employees know what to do operations, laboratories, heating and ventilat- under stressful conditions. ing operations and any corrosive materials areas to make sure the required eye-wash s Ask your state consultant to help develop a facilities and showers are operational. medical program that fits your worksite. In- volve nearby doctors and emergency facilities s Consider retaining a local doctor or an occu- by inviting them to visit your workplace and pational health nurse on a part-time or as- help you plan the best way to avoid injuries needed basis for advice on medical and first and illness during emergency situations. aid planning. s Ensure the ready availability of medical per- TRAINING FOR EMPLOYEES, SUPERVISORS sonnel for advice and consultation on matters AND MANAGERS of employee health. This does not mean that An effective accident prevention program re- you must provide health care, but you must quires proper job performance from everyone in be prepared to deal with medical emergencies the workplace. or health problems connected to your work- As an owner or manager, you must ensure that place. all employees know about the materials and equip- ment they work with, known hazards and how to To fulfill the above requirements, consider the control the hazards. following: Each employee needs to know that: • no employee is expected to undertake a job s Develop an emergency medical procedure to until he or she has received job instructions handle injuries, transport ill or injured workers on how to do it properly and is authorized to and notify medical facilities. Posting emer- perform that job. Also, gency numbers is a good idea. • no employee should undertake a job that appears unsafe. s Survey the medical facilities near your place You may be able to combine safety and health of business and make arrangements for them training with other training, depending upon the to handle routine and emergency cases. Co- types of hazards in your workplace. operative agreements may be possible with Here are some actions to consider: nearby larger workplaces that have on-site medical personnel and/or facilities. s Ask your state consultant to recommend train- ing for your worksite. The consultant may be s Ensure that your procedure for reporting able to conduct training while he or she is injuries and illnesses is understood by all there. employees. s Make sure you have trained your employees s Perform routine walkthroughs of the worksite on every potential hazard that they could be to identify hazards and to track identified haz- exposed to and how to protect themselves. ards until they are corrected. Then verify that they really understand what you taught them. s If your business is remote from medical facili- ties, you are required to ensure that adequate- s Pay particular attention to your new employ- ly trained personnel are available to render ees and to employees who are moving to new OSHA HANDBOOK FOR SMALL BUSINESSES
  • 13. 11 jobs. Because they are learning new opera- INJURY/ILLNESS RECORDS tions, they are more likely to get hurt. OSHA rules for recording and reporting occupa- tional injuries and illnesses affect 1.4 million estab- s Train your supervisors to understand all the lishments. Small businesses with 10 or fewer hazards faced by the employees and how to employees throughout the year are exempt from reinforce training with quick reminders and most of the requirements of the OSHA recordkeep- refreshers, or with disciplinary action if neces- ing rules, as are a number of specific industries sary. in the retail, service, finance, insurance and real estate sectors that are classified as low-hazard. s Make sure that your top management staff Detailed information about OSHA recordkeeping understand their safety and health responsi- rules can be found at http://www.osha.gov/record- bilities and how to hold subordinate supervi- keeping/index.html or refer to 29 Code of Federal sory employees accountable for theirs. Regulations (CFR) 1904 for the specific exceptions. OSHA recordkeeping can help the small busi- Documenting Your Activities ness employer evaluate the success of safety and health activities. Success can be measured by a Document your activities in all elements of the reduction or elimination of employee injuries and Four-Point Workplace Program. Essential records, illnesses during a calendar year. including those legally required for workers’ com- The OSHA recordkeeping system has five steps: pensation, insurance audits and government in- spections must be maintained as long as the actual 1. Obtain a report on every injury or job-related ill- need exists or as required by law. Keeping records ness requiring medical treatment (other than basic of your activities, such as policy statements, train- first aid). ing sessions, safety and health meetings, informa- tion distributed to employees, and medical 2. Record each injury or job-related illness on arrangements made, is greatly encouraged. OSHA Form 300 (Log of Work-Related Injuries and Maintaining essential records also will demonstrate Illnesses) using the instructions provided. sound business management as supporting proof for credit applications, for showing “good faith” in 3. Prepare a supplementary record of occupational reducing any proposed penalties from OSHA injuries and illnesses for recordable cases on inspections, for insurance and other audits, and aid OSHA Form 301 (Injury and Illness Incident Report). efficient review of your current safety and health activities for better control of your operations and 4. Every year, prepare an annual summary using to plan improvements. OSHA Form 300A (Summary of Work-Related Injuries and Illnesses). Post it no later than Safety and Health Recordkeeping February 1, and keep it posted until May 1. A good place to post it is next to the OSHA Workplace Records of sales, costs, profits and losses are Poster. essential to all successful businesses. They enable the owner or manager to learn from experience 5. Retain these records for at least five years. and to make corrections for future operations. Records of accidents, related injuries, illnesses and Periodically review these records to look for any property losses can serve the same purpose, if they patterns or repeat situations. These records can are used in the same way. The primary purpose of help you to identify high-risk areas that require OSHA-required recordkeeping is to retain informa- your immediate attention. tion about accidents that have happened to help determine the causes and develop procedures to Basic OSHA recordkeeping requirements prevent a recurrence. address only injuries and illnesses, so you might consider expanding your own records to include all Occupational Safety and Health Administration
  • 14. 12 incidents, including those where no injury or illness EXPOSURE RECORDS AND OTHERS resulted. This information may assist you in pin- In addition to injury/illness records, certain pointing unsafe conditions and/or procedures. OSHA standards require records on the exposure Safety councils, insurance carriers and others can of employees to toxic substances and hazardous assist you in instituting such a system. exposures, physical examination reports and The employer is required to report to OSHA employment records. within eight hours of the accident, all work-related As you identify hazards, you will be able to fatalities or multiple hospitalizations that involve determine whether these requirements apply to three or more employees. your workplace. Your records should be used in Even if your business is exempt from routine conjunction with your control procedures and with recordkeeping requirements, you may be selected your self-inspection activity. They should not be by the Federal Bureau of Labor Statistics (BLS) or considered merely as bookkeeping. a related state agency for inclusion in an annual sample survey. You will receive a letter directly from the agency with instructions, if you are selected. OSHA HANDBOOK FOR SMALL BUSINESSES
  • 15. STARTING A SAFETY AND HEALTH MANAGEMENT SYSTEM: Creating a Plan 13 You can use this handbook to create a basic Designating Responsibility plan of action for starting a safety and health management system at your business. The action You must decide who in your company is the plan described in this section provides the most most appropriate person to manage your safety direct route to getting yourself organized to com- and health system. Who can ensure that the pro- plete the Four-Point Program outlined in the previ- gram will become an integral part of your busi- ous section. ness? In many cases it will be you, the owner. Sometimes it will be a plant manager or key super- Decide to Start Now visor. It could even be an engineer, personnel spe- cialist, or other staff member. The time to start your safety and health man- Whoever you choose should be committed to agement system is now. You have a better picture workplace safety and health, have the time to de- of what constitutes a good safety and health pro- velop and manage the program, and be willing to gram. Now you can address the practical concerns take on the responsibility and accountability that of putting these elements together and coming up goes with operating an effective program. The indi- with a program to suit your workplace. vidual will need your full cooperation and support, Hopefully, you have been taking notes for your but the ultimate responsibility for safety and health action plan as you reviewed the preceding de- in your workplace rests on you. scription of the Four-Point Program. You should now be ready to decide what you want to accom- Ask for Help plish and to determine what steps are necessary to achieve your goals. Next you need to deter- Federal occupational safety and health law mine how and when each step will be done and allows a state to develop and operate its own occu- who will do it. pational safety and health program in place of the Your plan should consider your company’s Federal OSHA program. It is possible that the reg- immediate needs and provide for ongoing, long- ulatory aspect of the law (setting of mandatory lasting worker protection. Once your plan is minimum standards and conducting inspections of designed, it is important to follow through and workplaces) is being operated by your state gov- use it in the workplace. You will then have a pro- ernment as opposed to Federal OSHA. gram to anticipate, identify and eliminate condi- One of the first things to learn is which branch tions or practices that could result in injuries and of government, Federal or state, has current juris- illnesses. diction over your business. If you are not sure If you have difficulty deciding where to begin, a what agency is responsible for administering work- phone call to your state Consultation Program will place safety and health in your state, contact the help get you started. A state consultant will survey nearest OSHA Area Office to find out. (See your workplace for existing or potential hazards. www.osha.gov). You will need certain Federal Then, if you request it, he or she will determine OSHA publications (or comparable state publica- what you need to make your safety and health pro- tions) for use in your safety and health activities, gram effective. The consultant will work with you such as: to develop a plan for making these improvements and to keep your program effective. s OSHA Workplace Poster (Job Safety and Whether you choose to work with a consultant Health Protection - OSHA 3165). You must dis- or to develop your program yourself, many publi- play the Federal or state OSHA poster in your cations are available from your state on-site Con- workplace. This poster is also available in sultation Program or from OSHA that spell out in Spanish (Job Safety and Health Protection greater detail the steps you can take to create an OSHA-3167). effective safety and health program for your work- place. The rewards for your efforts will be an effi- s OSHA standards that apply to your business. cient and productive workplace with a low level of You need to have a copy of all OSHA stan- loss and injury. dards that apply to your type of business available for reference. (See Appendix D.) Occupational Safety and Health Administration
  • 16. 14 Standards are the regulations that OSHA uses vey should focus on evaluating workplace condi- to inspect for compliance and should be the tions with respect to safety and health regulations baseline for your inspections in determining and generally recognized safe and healthful work what to do when hazards are identified. Most practices. It should include checking on the use of businesses fall under OSHA’s General Industry any hazardous materials, observing employee work Standards. If you are involved with construc- habits and practices, and discussing safety and tion or maritime operations, you will need the health problems with employees. See the Self- standards that apply to these classifications. Inspection Checklists (at pages 18-39), to help you (In states with state-run occupational safety get a good start on creating this initial survey. and health programs, use the appropriate state standards.) 2. The second major activity is to assess your exist- ing safety and health program and identify areas s Recordkeeping requirements and the neces- that work well and those that need improvement. sary forms. You should gather as much information as you can that relates to safety and health management in s Occupational Safety and Health Act of 1970. your workplace. You should include the following You may want a copy of this legislation for in this review: reference. s Safety and health activities. Examine ongo- Organize the Workplace ing activities as well as those tried previously, company policy statements, rules (both work Poor housekeeping can contribute to low and safety), guidelines for proper work prac- morale and sloppy work. Most safety action pro- tices and procedures, and records of training grams start with an intensive cleanup campaign in programs. all areas of the workplace. Get rid of unecessary items; provide proper s Equipment. List your major equipment, what waste containers; store flammables properly; make it is used for and where it is located. Special sure exits are not blocked; mark aisles and pas- attention should be given to inspection sched- sageways; provide adequate lighting, etc. ules, maintenance activities, and plant and Get everyone involved and impress upon em- office layouts. ployees that you want to make your workplace safer, more healthful and more efficient. s Employee capabilities. Make an alphabetical list of all employees, showing the date hired, Start Gathering Specific Facts their job descriptions, and experience and About Your Situation training. Before making changes in your safety and s Accident and injury/illness history. Review health operations, you should gather information first aid cases and workers’ compensation about the current conditions and business practices insurance payments and awards, and review that comprise your safety and health program. your losses. Compare your insurance rate This information can help you identify problems with others in your group. Give special atten- and determine what is needed to solve them. tion to recurring accidents, types of injuries, Your workplace assessment should be conduct- etc. ed by the person responsible for your safety and health management system and/or a professional After gathering facts, see if any major problem safety and health consultant. The assessment con- areas emerge such as interruptions in your normal sists of two major activities: operations, too many employees taking too much time off due to illness or injury, too many damaged 1. A comprehensive safety and health survey of products, etc. General help with this kind of prob- your entire facility will identify any existing or lem identification can often be obtained from com- potential safety and health hazards. This initial sur- pensation carriers, local safety councils, trade asso- OSHA HANDBOOK FOR SMALL BUSINESSES
  • 17. 15 ciations, state agencies, major suppliers or similar- Establish and regularly conduct a worksite ly situated businesses in the same industry. analysis. A successful safety and health program If you discover a major problem, see what can depends on an accurate identification of all the haz- be done to solve it. Once a problem is identified, ards and potential hazards in your workplace. This you can work on the corrective action or a plan to is an ongoing process that includes routine self- control the problem. Take immediate action and inspections. make a record of what you have done. Even if you Create systems and procedures to prevent and find no major problems, don’t stop there. Now it is control hazards identified through your worksite time to develop a comprehensive safety and health analysis. OSHA standards can be helpful because program to avoid any major problems in the future. they address controls in order of effectiveness and preference. The hierarchy of controls is engineer- Establish a Four-Point Safety and ing, administrative, work practice and PPE. When- Health Program ever feasible, engineering, administrative or work practice controls should be instituted even if they The success of any workplace safety and health do not eliminate the hazard or reduce exposure. program depends on careful planning. This means Use of such controls in conjunction with PPE will that you must take the time to analyze what you help reduce the hazard or exposure to the lowest want to accomplish and develop an action plan in practical level. Where no standard exists, creative order to attain your goals. From this standpoint, problem-solving and consultant resources may you can design a step-by-step process to take you help you create effective controls. The basic formu- from the idea stage to an effective safety and la for controlling workplace hazards, in order of health management system. preference, includes: The best way to create a safe and healthful workplace is to institute the Four-Point Program s Eliminating the hazard from the machine, the discussed at page 8 of this handbook. method, the material or the facility. Establish your management commitment and involve your employees. No safety and health s Abating the hazard by limiting exposure or program will work without this commitment and controlling it at its source. involvement. The first step is to designate a person to be responsible for your safety and health program. s Training personnel to be aware of the hazard Involve your employees as widely as possible and to follow safe work procedures to avoid it. from the beginning. They are most in contact with the potential and actual safety and health hazards s Prescribing PPE for protecting employees at your worksite and will have constructive input against the hazard and ensuring that they not on the development of your program. The ultimate only use it, but that they know how to use it success of your safety and health program will correctly. depend on their support. Make sure your program assigns responsibility Establish and provide ongoing training for and accountability to all employees in your organi- employees, supervisors and managers to ensure zation. A good safety and health program makes it that everyone at your worksite can recognize haz- clear that each and every employee, from you ards and how to control them. through the supervisory levels to the line worker, These points are crucial to a safe and healthful carries responsibility for his or her part of the pro- workplace for you and your employees, making it gram. Make safety and health duties clear and more difficult for accidents to occur and for work- hold every individual accountable for his or her related health problems to develop. safety- and health-related duties. Refer to the recommended actions to take in the Develop and Implement Your Action Plan Worksite Analysis paragraph at page 9. These will help start your program off on the right track. You Developing an action plan to build a safety and will be building the foundation for a successful health program around the four points can serve as safety and health program. a “road map” to take your program to where you Occupational Safety and Health Administration
  • 18. 16 want it to be. An action plan tells you what has to Remember, a safety and health program is a plan be done, the logical order in which to do it, who is put into practice. Keep your program on track by responsible and where you want to be when you periodically checking its progress and by calling on finish. It describes problems and solutions, but is a state consultant when you need assistance. not ironclad. An action plan can and should be Any good management system requires period- changed to correspond with changes in the work- ic review. Take a careful look at each component of place. your safety and health program to determine what A good action plan has two parts: is working well and what changes are needed. Once again, a state consultant can assist you in this 1. A list of major changes or improvements to make area. Any necessary improvements can be turned your safety and health program effective. Each into new safety and health objectives for the com- item should be prioritized, have a target date for ing year. Developing new action plans to imple- completion and identify who is responsible for ment these improvements will continue progress implementation. toward an effective safety and health program, reduce your safety and health risks, and increase 2. A specific plan to implement each major change efficiency and profit. or improvement, including what you want to Remember that it is important to document accomplish, the steps required, who will be your activities. The best way to evaluate the suc- assigned to do what and a schedule for comple- cess of your safety and health program is to have tion. documentation of what you have done, which pro- vides guidance on how you can make it work even A worksheet to help you design an overall better. action plan and describe specific action steps Technical assistance may be available to you as appears in Appendix A. a small business owner or manager through your Once a plan is established, put it into action, insurance carrier; your fellow business-people; sup- beginning with the highest priority item. Ensure pliers of your durable equipment and raw materi- that it is realistic, manageable and addresses the als; the local safety council; and many local, state steps you have planned for that item. A detailed and Federal agencies, including the state on-site description of the steps required will help you keep Consultation Programs and closest OSHA Area track of your progress. Keep in mind that you can Office. work on more than one item at a time and that pri- Establishing a quality safety and health man- orities may change as other needs are identified or agement system will take time and involve some as your company’s resources change. resources, but you should be pleased with the Open communication with your employees is results. Employees will feel reassured because of crucial to the success of your efforts. Their cooper- your commitment to their safety and health on the ation depends on them understanding what the job. You may save money through increased pro- safety and health program is all about, why it is ductivity and reduced workers’ compensation in- important to them and how it affects their work. surance costs. You may gain increased respect in The more you do to involve them in the changes you your community. The tangible and intangible re- are making, the smoother your transition will be. wards for a solid safety and health program far Putting your action plan into operation at your outweigh the cost of an accident, injury or work- workplace will be a major step toward implement- place fatality. ing an effective safety and health program. OSHA HANDBOOK FOR SMALL BUSINESSES
  • 19. SELF-INSPECTION 17 The most widely accepted way to identify haz- s Building and Grounds Conditions – floors, ards is to conduct safety and health inspections walls, ceilings, exits, stairs, walkways, ramps, because the only way to be certain of an actual sit- platforms, driveways, aisles. uation is to look at it directly from time to time. Begin a program of self-inspection in your own s Housekeeping Program – waste disposal, workplace. Self-inspection is essential if you are to tools, objects, materials, leakage and spillage, know where probable hazards exist and whether cleaning methods, schedules, work areas, they are under control. remote areas, storage areas. This section includes checklists designed to assist you in self-inspection fact-finding. The check- s Electricity – equipment, switches, breakers, lists can give you some indication of where to fuses, switch-boxes, junctions, special fixtures, begin taking action to make your business safer circuits, insulation, extensions, tools, motors, and more healthful for all of your employees. grounding, national electric code compliance. These checklists are by no means all-inclusive and not all of the checklists will apply to your busi- s Lighting – type, intensity, controls, conditions, ness. You might want to start by selecting the diffusion, location, glare and shadow control. areas that are most critical to your business, then expanding your self-inspection checklists over time s Heating and Ventilation – type, effectiveness, to fully cover all areas that pertain to your busi- temperature, humidity, controls, natural and ness. Remember that a checklist is a tool to help, artificial ventilation and exhausting. not a definitive statement of what is mandatory. Use checklists only for guidance. s Machinery – points of operation, flywheels, Don’t spend time with items that have no appli- gears, shafts, pulleys, key ways, belts, cou- cation to your business. Make sure that each item plings, sprockets, chains, frames, controls, is seen by you or your designee and leave nothing lighting for tools and equipment, brakes, ex- to memory or chance. Write down what you see or hausting, feeding, oiling, adjusting, mainte- don’t see and what you think you should do about it. nance, lockout/tagout, grounding, work space, Add information from your completed checklists location, purchasing standards. to injury information, employee information, and process and equipment information to build a s Personnel – training, including hazard identifi- foundation to help you determine what problems cation training; experience; methods of check- exist. Then, as you use the OSHA standards in ing machines before use; type of clothing; your problem-solving process, it will be easier for PPE; use of guards; tool storage; work prac- you to determine the actions needed to solve these tices; methods for cleaning, oiling, or adjust- problems. ing machinery. Once the hazards have been identified, insti- tute the control procedures described at page 9 s Hand and Power Tools – purchasing stan- and establish your four-point safety and health dards, inspection, storage, repair, types, main- program. tenance, grounding, use and handling. Self-Inspection Scope s Chemicals – storage, handling, transportation, spills, disposals, amounts used, labeling, toxi- Your self-inspections should cover safety and city or other harmful effects, warning signs, health issues in the following areas: supervision, training, protective clothing and equipment, hazard communication require- s Processing, Receiving, Shipping and Storage – ments. equipment, job planning, layout, heights, floor loads, projection of materials, material han- s Fire Prevention – extinguishers, alarms, sprin- dling and storage methods, training for mate- klers, smoking rules, exits, personnel assign- rial handling equipment. ed, separation of flammable materials and dangerous operations, explosion-proof fix- Occupational Safety and Health Administration
  • 20. 18 tures in hazardous locations, waste disposal appropriate information concerning employee and training of personnel. access to medical and exposure records and Material Safety Data Sheets (MSDSs) been s Maintenance – provide regular and preventive posted or otherwise made readily available to maintenance on all equipment used at the affected employees? worksite, recording all work performed on the machinery and by training personnel on the proper care and servicing of the equipment. ❏ Are signs loading, biohazards, exposures to x- ties, floor concerning exit routes, room capaci- ray, microwave, or other harmful radiation or s PPE – type, size, maintenance, repair, age, stor- substances posted where appropriate? age, assignment of responsibility, purchasing methods, standards observed, training in care ❏ Is the Summary of Work-Related Injuries and Illnesses (OSHA Form 300A) posted during the and use, rules of use, method of assignment. months of February, March and April? s Transportation – motor vehicle safety, seat belts, vehicle maintenance, safe driver programs. RECORDKEEPING s First Aid Program/Supplies – medical care ❏ Are occupational injuriesonlyillnesses, except minor injuries requiring or first aid, recorded facilities locations, posted emergency phone as required on the OSHA 300 log? numbers, accessible first aid kits. s Evacuation Plan – establish and practice pro- ❏ Are employee medical hazardous substances employee exposure to records and records of cedures for an emergency evacuation, e.g., or harmful physical agents up-to-date and in fire, chemical/biological incidents, bomb compliance with current OSHA standards? threat; include escape procedures and routes, critical plant operations, employee accounting following an evacuation, rescue and medical ❏ Are employee training records kept and acces- sible for review by employees, as required by duties and ways to report emergencies. OSHA standards? Self-Inspection Checklists ❏ Have arrangements been made to retain each records for the time period required for specific type of record? (Some records must These checklists are by no means all-inclusive. be maintained for at least 40 years.) You should add to them or delete items that do not apply to your business; however, carefully consider each item and then make your decision. You should ❏ Areitems suchpermits and records up-to-date for operating as elevators, air pressure tanks, refer to OSHA standards for specific guidance that liquefied petroleum gas tanks, etc.? may apply to your work situation. (Note: These checklists are typical for general industry but not for SAFETY AND HEALTH PROGRAM construction or maritime industries.) EMPLOYER POSTING ❏ Do you have an active safety and healthsafety gram in operation that includes general pro- ❏ Is the required OSHA Job Safety and Health Protection Poster displayed in a prominent loca- and health program elements as well as the management of hazards specific to your work- tion where all employees are likely to see it? site? ❏ Are emergency telephone found in case of where they can be readily numbers posted ❏ Is one person clearly responsible for the safety and health program? emergency? ❏ Do youup of management and laborgroup have a safety committee or ❏ Where employees mayphysical agents,toxic substances or harmful be exposed to has made represen- tatives that meets regularly and reports in writing on its activities? OSHA HANDBOOK FOR SMALL BUSINESSES
  • 21. 19 ❏ Do you have a working procedure to handle in-house employee complaints regarding safe- ❏ If employees have hadpathogens, was an im- involving bloodborne an exposure incident ty and health? mediate post-exposure medical evaluation and ❏ Are your employees the safety and health pro- advised of efforts and follow-up provided? accomplishments of gram made to ensure they will have a work- ❏ Are medicalconsultationreadily available for advice and personnel on matters of employ- place that is safe and healthful? ees’ health? ❏ Have you consideredexcel in reducing work- incentives for employees ❏ Are emergency phone numbers posted? or workgroups who place injury/illnesses? ❏ Areeach work area,first aid kits easily accessible to fully supplied periodically inspected and replenished as needed? ❏ Havephysician, indicating that they are ade- MEDICAL SERVICES AND FIRST AID first aid kits and supplies been approved ❏ Is there a hospital, clinic, or infirmary for med- ical care near your workplace or is at least one by a quate for a particular area or operation? employee on each shift currently qualified to render first aid? ❏ Is there an eye-washorstation or of the eyes and for quick drenching flushing sink available ❏ Have all employees emergencies as part of respond to medical who are expected to body in areas where corrosive liquids or mate- rials are handled? their job responsibilities received first aid training; had hepatitis B vaccination made FIRE PROTECTION available to them; had appropriate training on procedures to protect them from bloodborne ❏ Is your local fire department familiar with your facility, its location and specific hazards? pathogens, including universal precautions; and have available and understand how to use appropriate PPE to protect against exposure to ❏ If you have aand tested annually?is it certified as required fire alarm system, bloodborne diseases?* *Pursuant to an OSHA memorandum of July 1, ❏ If youinspected regularly? and valves, are they have interior standpipes 1992, employees who render first aid only as a col- lateral duty do not have to be offered pre-exposure ❏ If youflushedoutside privateafire hydrants,aare they have at least once year and on rou- hepatitis B vaccine only if the employer includes tine preventive maintenance schedule? and implements the following requirements in his/her exposure control plan: (1) the employer must record all first aid incidents involving the ❏ Are fire doors and shutters in good operating condition? presence of blood or other potentially infectious materials before the end of the work shift during ❏ Are fire doors andobstructions, including and protected against shutters unobstructed their which the first aid incident occurred; (2) the em- counterweights? ployer must comply with post-exposure evaluation, prophylaxis and follow-up requirements of the ❏ Are fire door and shutter fusible links in place? Bloodborne Pathogens standard with respect to “exposure incidents,” as defined by the standard; ❏ Are automatic sprinkler systemcheckedcontrol valves, air and water pressure water periodi- (3) the employer must train designated first aid cally as required? providers about the reporting procedure; (4) the employer must offer to initiate the hepatitis B vac- cination series within 24 hours to all unvaccinated ❏ Is the assigned to responsible persons or to a tems maintenance of automatic sprinkler sys- first aid providers who have rendered assistance in sprinkler contractor? any situation involving the presence of blood or other potentially infectious materials. ❏ Are sprinkler heads protected bydamage? if exposed to potential physical metal guards Occupational Safety and Health Administration
  • 22. 20 Pathogens standard, 29 CFR 1910.1030(b), for ❏ Is proper clearance maintained below sprinkler heads? the definition of “other potentially infectious materials.” ❏ Are portable fire extinguishers provided inin adequate number and type and mounted ❏ Are hard hats required, providedexists?worn and where danger of falling objects readily accessible locations? ❏ Are fire extinguishers recharged regularly with ❏ Are hard hats periodically inspected for dam- age to the shell and suspension system? this noted on the inspection tag? ❏ Are employees periodically instructed in the ❏ Is appropriate footfoot injuriesrequired where there is the risk of protection from hot, corro- use of fire extinguishers and fire protection sive, or poisonous substances, falling objects, procedures? crushing, or penetrating actions? PERSONAL PROTECTIVE EQUIPMENT AND CLOTHING ❏ Are approvedCFR 1910.134provided when need- ed? (See 29 respirators for detailed infor- mation on respirators or check OSHA’s website ❏ Has the employer determined whether hazards at www.osha.gov). that require the use of PPE (e.g., head, eye, face, hand, or foot protection) are present or ❏ Is allreadymaintained in a sanitary condition and PPE for use? are likely to be present? ❏ If hazards or the likelihood of hazards are ❏ Are food or beverages consumed only in areas where there is no exposure to toxic material, found, are employers selecting appropriate blood, or other potentially infectious materials? and properly fitted PPE suitable for protection from these hazards and ensuring that affected employees use it? ❏ Is protection against thesound levels exceed al noise provided when effects of occupation- ❏ Have trained on PPE procedures,employeesPPE both the employer and the those of the OSHA Noise standard? been i.e., what is necessary for job tasks, when workers need ❏ Are adequate work procedures,when and other equipment provided and used PPE cleaning it, and how to properly wear and adjust it? up spilled hazardous materials? ❏ Areand worn where there is any danger of fly- ed protective goggles or face shields provid- ❏ Areorappropriate procedures in place to dispose of decontaminate PPE contaminated with, ing particles or corrosive materials? or reasonably anticipated to be contaminated ❏ Are approved safetyareas where thereto berisk worn at all times in glasses required is a with, blood or other potentially infectious materials? of eye injuries such as punctures, abrasions, GENERAL WORK ENVIRONMENT contusions, or burns? ❏ Are employees who wear correctivewith harm- lenses ❏ Are all worksites clean, sanitary and orderly? (glasses or contacts) in workplaces ful exposures required to wear only approved ❏ Are work surfaces kept the surfaces are slip- means taken to assure dry and appropriate safety glasses, protective goggles, or use resistant? other medically approved precautionary proce- dures? ❏ Are all spilled hazardous materials or infec- including blood and other potentially liquids, ❏ Are protective gloves,required where employ- means provided and aprons, shields, or other tious materials, cleaned up immediately and according to proper procedures? ees could be cut or where there is reasonably anticipated exposure to corrosive liquids, chemicals, blood, or other potentially infec- ❏ Is combustible scrap, debrisfrom the worksite stored safely and removed and waste tious materials? See the OSHA Bloodborne promptly? OSHA HANDBOOK FOR SMALL BUSINESSES