The document provides information on Management Consultancy International's Certificate 4 in Business Sales program. It outlines the core and elective units, program structure and content, funding options, and how return on investment is measured. The program takes a flexible, practical approach using videos, activities, and scenarios to help participants apply the skills to their roles. It aims to develop key sales skills like product knowledge, relationship building, identifying prospects, presentations, negotiations, and customer service. ROI is ensured by setting clear objectives, getting participant input, avoiding general satisfaction questions, and tracking qualitative behavior changes and cultural impacts.

1. Denise Meyerson Management Consultancy International Briefing Certificate 4 in Business Sales

2. Introducing Management Consultancy International

5. + Select 4 Additional Electives See full list of electives on the student information sheet Including: BSBCUS401A Coordinate implementation of customer service strategies BSBCUS402A Address customer needs BSBCMM401A Make a presentation

9. Structure of Sessions Theory Video content – Discussion – Debate - Activity How does this apply to you in your role?

10. Examples from the program

11. Sell me this pen

17. Planning and Selling

18. Videos and Podcasts

21. Funding arrangements New South Wales  Queensland  TAS and ACT  Victoria and NT X SA and WA X

22. The figures

23. Up-side and down-side Benefits Disadvantages Extended budget Staff motivation Retention Win - win Paperwork

24. Return on Investment

26. Questions and comments

28. 1300 768 550 www.mci.edu.au Email us for: White papers CCH – HR Bulletin Copy of slides