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The    MARKSMAN
K J SOMAIYA INSTITUTE OF MANAGEMENT STUDIES & RESEARCH             VOL. 3| ISSUE III| OCT ‘12




            SPECIAL STORY
        FROM HIGH SPIRITS TO A
      GHASTLY CRASH- DILUTION OF            SH                TGUN
                                            MARKETING
            BRAND MALLYA
               Page 11

                                                                                  .. Page 08



                                                                         TETE-A-TETE
                                                                     Ambi M G Parameswaran
                                                                           ED and CEO,
                                                                     DraftFCB Ulka Advertising
                                                                             ..Page 15




          FEATURED ARTICLE                             Hall-MARK CAMPAIGNS
Gangnam Style – viral effect of the video       Vodafone goes animated this grand prix...!
                                   .. Page 17                                   .. Page 07
EDITOR’S DESK

 Dear Readers,
 Welcome to yet another edition of ‘The Marksman’, your favourite marketing periodical
 which promises to refine your marketing acumen. We thrive to bring you integrated
 marketing insights that would persevere to cultivate your marketing skills and expertise.

 Our Cover Story discovers a unique concept for maximum impact – SHOTGUN
 MARKETING, A UNIQUE CONCEPT FOR MAXIMUM EFFECT, covers an ambit of
 shotgun approaches that increase the odds of hitting a target.

 Our Special Story – ‘FROM HIGH SPIRITS TO A GHASTLY CRASH- DILUTION OF
 BRAND MALLYA’ highlights the dichotomy between Mallya’s brand quotient and the
 marketing faux pas committed by him.

 Flex your marketing muscles with ‘BUZZ’ and keep abreast of developments with our
 ADITUDE, BOOKWORM and TWEETS. Delve into useful insights of brand ‘Amul’ with
 BRAND MARKIVE. We also take you through events through our REWIND section.

 The issue also captures a TETE-A-TETE with Ambi M G Parameswaran, ED and CEO,
 DraftFCB Ulka advertising, Mumbai. He throws some light and provides us with useful
 insights on integrated marketing communication, brand building and digital marketing.

 Our Featured Article of the month talks about Gangnam Style – the viral effect of the
 video, and how it has become ubiquitous and has been able to transcend global
 boundaries. We would like to congratulate the winner of the featured article – Debdutta
 Roy.

 We hope this issue makes an informative read. Our endeavour continues to be able to
 add more value to your reading and we are working incessantly towards it. Read on to
 find out for yourself!

 Let us know your thoughts and be sure to come visit us at
 www.interfacesimsr.weebly.com/the-marksman
 for more of the latest integrative marketing news and stories.

 Happy Reading!


 Cheers!!
 Team – Marksman
 The Interface – The Marketing Club of SIMSR




01                                                                OCTOBER 2012
CONTENT



                                       Its all                      BRAND
       TWEETS                          About                       MARKIVE
      .. Page 03                      AD-itude!                 .. Page 05
                                     .. Page 04




      Hall-MARK                        REWIND                     TETE-A-TETE
     CAMPAIGNS                       .. Page 14                    .. Page 15
      .. Page 07




      BOOKWORM                                                        BUZZ
                                     SqAreheaD
      .. Page 19                     .. Page 20                   .. Page 21




            SPECIAL STORY                                    COVER STORY




                                                        SHOTGUN MARKETING
        FROM HIGH SPIRITS TO A                        A Unique Concept for Maximum
      GHASTLY CRASH- DILUTION OF                                 Impact
            BRAND MALLYA
                            .. Page 11                                .. Page 08

                                   FEATURED ARTICLE

                     Gangnam Style – Viral effect of the video
                                     .. Page 17


THE MARKSMAN                                                                         02
TWEETS




                                                      Sony Mobile launches Photo Hopping
                                                                   Instagram app
                                                   Sony      Mobile     has   launched     the
                                                   PhotoHopping Instagram app for its
    Cafe Coffee Day ventures into print for        Xperia devices, which enables users to
                  first time                       create a personalised photo tour, based
 Cafe Coffee Day released its first print ad       on their interests. The app, created by
 on Friday, 28 September, as a false cover         LBi, is built on to Instragram’s API and
 in The Times of India. With the headline,         allows its users to create music videos
 "You'll never run out of reasons to hang          using photographs from the app from
 out", the ad showcases the combo deals            different cities around the world. The app
 introduced by the coffee shop chain on the        is free to download
 front page, and some fun takeaways from
 when Cafe Coffee Day first began on the
 flip side.
                                                     Jabong awards creative duties to Draftfcb
                                                                       Ulka
                                                   Jabong has chosen Draftfcb Ulka as its new
      Reliance Communications & WhatsApp           creative agency, following a multi-agency
          enter into exclusive partnership         pitch that saw participation from about five-
     Reliance Communications, India's fully        six agencies. The e-commerce site had
     integrated telecommunications service         recently awarded its media mandate to
     provider,    today     announced      their   Zenith Optimedia.
     exclusive partnership with WhatsApp in
     India. Through this partnership Reliance
     Communications has launched first of
     its kind prepaid plan ‘WhatsApp Plan’
                                                     ZEE to invest Rs 100 cr. in edutainment
     for all Reliance GSM subscribers and
                                                                    venture
     ‘My College Plan’ for students across
                                                     ZEE recently announced the launch of
     the country. Reliance GSM customers
                                                     ZeeQ, an edutainment channel, making
     can now enjoy unlimited usage of
                                                     it the 32nd channel to join the
     WhatsApp and Face book across the
                                                     Network’s already existing bouquet of
     country at a nominal fee of Rs. 16 per
                                                     31 channels. The 24-hour channel is
     month only without paying any extra
                                                     slated to go on air from November 5,
     data consumption charges.
                                                     2012.


03                                                                  OCTOBER 2012
Its all about AD-itude!

  These print ads were designed during Ganeshotsav 2012. ‘The Times of India’ every
  year runs ‘Utsav Moorti Sanman’ a competition to adjudge the best Ganesh Idol in the
  following categories, ‘Best Idol’ and ‘Best Eco-Friendly Idol’. TOI’s ads are an
  invitation for participation in the competition in the ‘Best Eco-Friendly Idol’ Category.
  Every year during Ganeshotsav a lot of Ganesh Idols are made and immersed into
  the water bodies in and around Maharashtra. Most of these Ganesh Idols are not eco-
  friendly and cause water pollution. TOI’s ads encourage using eco-friendly idols or
  idols made from recycled material. Their tagline of recycling faith, hope, devotion and
  prayers reiterates this.

  Media: Print
  Client: Bennett, Coleman & Co
  Corporation: Umbrella Design




                                                    Media: TVC
                                                    Client: Cadbury
                                                    Corporation: Ogilvy & Mather
  In keeping with their tradition to advertise Cadbury Celebrations before Diwali,
  Cadbury has come up with a new ad this year too. With tag line reading “Toh iss
  Diwali aap kise khush karenge”, it is sure to melt your hearts just like the chocolate
  does.
  The ad starts with, Steve, an American coming to work for an Indian firm. He meets
  Nitin in the lift on his first day of work. Steve has difficulty eating the Indian food as
  he is used to eating with fork and spoon and does not understand how to eat roti. He
  tries to understand cricket by relating it with baseball only to be discouraged by his
  colleagues. He also feels left out of conversations with his colleagues as most of
  conversation is done in Hindi. Steve’s struggle to fit in is seen by Nitin, who along with
  his colleagues decides to decorate his cubicle on Diwali and give him a ‘Cadbury
  Celebration’ as a gift. Steve is touched by the gesture.
  The TVC ad address issues of feeling out of place in a foreign country and what one
  can do to make sure that people feel welcomed in a new environment apart from
  strategically placing Cadbury Celebration as a gift that can be given during Diwali.


THE MARKSMAN                                                                                   04
BRAND MARKIVE




AMUL is a company that we have come to know for its dairy products and timely
advertisements. Little do we know that its conception is steeped in rich history. Let’s
take a look at it.
The Birth:
It all started in 1946, in Anand-a village in Gujarat, due to the exploitative trade
practices followed by local trade cartel. Angered by the unfair practices, and under
the advice of Sardar Vallabhai Patel, they got rid of the middlemen and formed their
own co-operation which was involved in procurement, processing and marketing of
milk. Initially known as Kaira District Co-operative Milk Producers Union, it started
with two villages and 247 litres of milk and grew from strength to strength under
leadership of Tribhuvandas Patel, the founder Chairman and later from 1950 under
the committed professionalism of late Dr. Verghese Kurien.

GCMMF:
Witnessing AMUL’s growth, other unions in other districts started to crop up. In order
to save on advertising costs and avoid competing against each other, they combined
forces to form Gujarat Cooperative Milk Marketing Federation Ltd. (GCMMF) - an
apex marketing body. The Kaira union transferred the brand name AMUL to GCMMF
Today GCMMF is India’s largest food product marketing organisation with a daily
05                                                          OCTOBER 2012
BRAND MARKIVE
procurement of approximately 13 million litres per day from 16,117 village milk co-
operative societies.
Some other facts about GCMMF:
•It is India’s largest exporter with many products available in USA, Gulf Countries,
and Asian Countries.
•It has been awarded “Trading House” status.
•Has been receiving the APEDA award for Excellence in Dairy Product Exports for
the last 13 years from Indian Government.
•It is also the only company from India to win International Dairy Federation
Marketing Award for pro-biotic ice-cream launch.
Advertising:
Today, when we think of AMUL, the one thing
that comes foremost to our mind is the AMUL
butter advertisements. The ads began in 1966
when Sylvester DaCunha, was hired to design
a new ad campaign for AMUL butter. He
came up with the AMUL mascot, a cute and
chubby girl usually dressed in a polka dot
dress which today has become universally recognisable in India.
                                       And the tagline, ‘Utterly Butterly Delicious
                                       Amul’ is just as catchy. The brand recall for
                                       the Amul girl is phenomenal across India
                                       today. And the biggest reason for this is the
                                       topical nature of the ads.




These ads cover day-to-day issues.
The humour in the ads is incisive and
funny. Over the years Amul ads have
come under criticism for making ads
on certain controversial issues like the
Naxalite movement in West Bengal
and Indian Airlines pilot strike. The
Amul ad campaign has completed 50
years and has entered the Guinness
book of world records for the longest running campaign in the world.
THE MARKSMAN                                                                   06
Hall-MARK CAMPAIGN
        Vodafone goes animated this grand prix...!




As 2012 Grand prix is going to be held on the soil of India on 28th Oct 2012, the high speed action
and ear-splitting roar of engines will be experienced one more time by “Buddh International circuit”.
Vodafone being associated with this event and taking it to be the best opportunity to connect with
the customers is pitching in with its new animated advertisement which at the end of it asks
customers to take part in its campaign.
 It is a 35 second advertisement which invites enthusiastic crowd to become a part of the Vodafone
Mclaren Mercedes team in Airtel Indian Grand Prix, 2012. This ad features two animated
caterpillars walk into the cars to compete in a race, but as cars start off with high speed they are left
breathless and astonished. Towards the end, the ad asks “Love Racing?” and urges the people to
log on to Vodafone’s site so that they can have a chance to join their team at the 2012 Airtel Indian
Grand Prix.
By this campaign Vodafone gives viewers a chance to be the lucky ones to stay with the team,
travel with the team and participate in various events with them. Through this campaign, the
viewers won’t only be close to the event but actually be a part of it. They also have a chance to
meet the driver and share the pit with the team.
The TV along with the digital, radio, outdoor and print will be the most important medium for this
campaign. Airtel being the title sponsor for the Airtel Grand Prix, there is going to be a tough
competition and looking at the way Vodafone has been carrying this campaign it has not left any
stone unturned to be one of the most important sponsors of this speed loving sport and at the same
time, be in the eyes of those enthusiastic speed lovers.




07                                                                       OCTOBER 2012
Shotgun Marketing
                       A Unique Concept for Maximum Impact
    The marketing universe came into existence in the 19th century and the first prominent
    entities were the 4 Ps. They then paved way for 4Cs which in turn yielded 4Vs. There were
    also 7 Ps which were introduced sometime in between. Today, there are so many concepts
    that there are virtually no restrictions for the business communities to perform at a global
    level.
    Today, there is no “Silk Route” which allows a trader to walk down the trodden path and be
C   as successful as his/her predecessor. It is an all out competition (WWE Royal Rumble
    style!). Stalwarts of the industry try to oust competition from the single arena. There are
O   collusions, divisions (Cartelizations, Acquisitions, Divestments etc.) to help strengthen one’s
V   position and weaken the competitors. Today’s marketing world requires newer and more
    specific strategies instead of the ones which can clearly be applied to all forms of
E   businesses, whether the product is bread or armored personnel carrier. This highlights the
R   fact that more the marketing budget is, more diversified the marketing campaigns could be.
    However, how do smaller companies make an impact to grab a chunk of market share?
    There are a number of innovative marketing techniques that have been seen utilized
S   successfully in the recent past. Such attempts have not been made at a grand scale
    (utilizing television/radio for promotion, or sponsoring events on national or international
T   levels). Yet they have been cost effective and quite emphatic. For example, the Flash Mobs
O   have caught the public attention quite successfully.
     The concept of Flash Mob- it must be pointed out- allegedly has originated from Hindi
R   movies/musicals where the moment an actor starts to sing or dance out in the streets,
Y   suddenly every complacent passerby erupts in a dance frenzy as though his/her survival
    depended on it! It just cannot happen in reality. It is precisely why a flash mob performance
    stands out.
    Imagine that on a fine day, you are normally walking to work and suddenly- to your great
    surprise-all individuals around you pull out pillows and start hitting each other with it in a light
    hearted brawl! This is exactly what happened in Toronto in 2005. Thanks to the
    phenomenon, we now have an International Pillow Fight Day!
    Such a marketing technique has been categorized in various domains including guerilla
    marketing. However, this article highlights the impact aspect of this and similar strategies. A
    flash mob can be explained under another form of marketing which is called Shotgun Marke-

THE MARKSMAN                                                                                     08
COVER STORY
-ting. In most instances of it being used, Shotgun Marketing has been perceived as a negative form
of marketing. Experts say that it is an ineffective mode of communication. Before we delve into the
analysis, let us first dissect the Shotgun marketing phenomenon.
The nomenclature comes from the weapon of the same name and the way it works. To understand
how a shotgun works, there is no need to look for a weapons’ expert. Just ask fans of games like
Gears of War, Doom, Call of Duty or Bulletstorm and they would gladly give you details with lucidity
unlike anyone else!
A Shotgun is used for close quarter combats. Instead of standard aim-and-shoot, one simply has to
point it in the general direction of the target and squeeze the trigger. The impact area is huge.
A typical Shotgun campaign is aimed either
at a select geographical area or a targeted
segment of the market, as the following
example will elucidate.
A coffee shop newly established in your
neighborhood would most likely deal in the
Shotgun form of marketing. It would use its
limited budget to create awareness
amongst individuals who live close by. This
quite possible would be done easily in the
form of pamphlets or offers being dropped
in all homes in the immediate vicinity. A
well made pamphlet with appropriate visual
appeal is sure to attract the attention of
some (if not all). If a parallel is to be drawn, imagine throwing a bunch of magnetized stickers at the
refrigerator in one go, and expecting some of them to stick.
Shotgun marketing is a considered as a wild strategy by many because it does not have a way to
quantify the impact till the ‘shot’ has been taken. Let us revisit the example of the new coffee shop
in your neighborhood. The owner can count the number of houses but how many members residing
                                                   in those houses would actually fall into their
                                                   customer category is unknown. Therefore, there is a
                                                   distinct possibility that the right audience is not
                                                   reached despite huge quanta of resources being
                                                   utilized. Just because all stickers are magnetized
                                                   does not mean all of them would stick to the
                                                   refrigerator. There is always a certain level of
                                                   targeting needed for successful application of shot
gun strategy. This is what the critics forget while giving their judgment.
The gamers that we asked you to talk to earlier would vouch for the fact that this weapon is used
best against a number of opponents in close spaces (“With immense pleasure”- they add!). Hence
after one identifies a target market, it is important to get close (understand the market a bit better!)
and then utilize the shotgun marketing techniques. (For maximum impact, gamers love sneaking up
on enemies and surprising them with shotgun shots!)
For a more complex use of the technique, let us consider the example of the following franchisee
marketing cases.


09                                                                      OCTOBER 2012
COVER STORY
Consider two book titles which made it big riding on the franchisee waves. It is a relatively
unsuccessful practice in writing circuits but these 2 have been exceptions. The objective here is to
illustrate the kind of marketing tactics (including shotgun marketing) that have been utilized to juice
out every ounce of potential in a successful brand and how the target market was acquired.
Remember the successful Bourne
series by Robert Ludlum? The gritty
‘Jason Bourne’ today has become the
role model for spy character lovers who
have now become divided over their
loyalty towards Mr. James Bond. Some
say that, because of Jason Bourne, the
Bond loyalists have been left ‘shaken,
not stirred’! The world fell in love with
Mr. Bourne (whose “bad memory” made
things all the more interesting), thanks
to the quality inputs by Robert Ludlum.
After ‘The Bourne Identity’, ‘The Bourne
Supremacy’        and     ‘The     Bourne
Ultimatum’, there came to light a book
titled ‘Robert Ludlum’s The Bourne Legacy’ written by Eric Van Lustbader. This gentleman has
been credited for adding seven more novels to the Bourne series picking up from the point where
Robert Ludlum left off in ‘The Bourne Ultimatum’. Moreover, the first one out of these seven has
already been made into a movie which has yielded the latest chapter in the Bourne universe in the
form of the gritty Jeremy Renner reprising the role of the super spy.
                                                Before the book was written, its target market was
                                                identified as all spy book readers including Ludlum’s
                                                fans. The Bourne Identity was written in 1980 and the
                                                movie was released in 2002. Its stupendous success
                                                was perceived correctly by Eric Van Lustbader. He
                                                identified the opportunity and wrote the next chapter of
                                                the book by the name of ‘The Bourne Legacy’. This
                                                book was written with permission from Robert
                                                Ludlum’s estate and was released bearing Ludlum’s
                                                name. The shot paid off. Even though hardcore
                                                Ludlum fans rejected it, it managed to revive the
                                                Ludlum brand and capture new market of spy novel
                                                enthusiasts. Another such attempt is a relatively lesser
                                                known Douglas Adams’, ‘And Another Thing?’ written
                                                by Eoin Coifer.
                                                The new ‘Bona fide’ artists have juiced out legacies to
the last drop and marketed a brand to its last bit. They have utilized the Shotgun Strategy to
increase awareness amongst a not-so-discreetly-segmented target markets and captured a bulk of
the same. Most importantly, Shotgun strategies are memorable and can be used for brand
promotions if done correctly.


THE MARKSMAN                                                                                      10
FROM HIGH SPIRITS TO A GHASTLY CRASH- DILUTION OF BRAND MALLYA
     Once a businessman accosted a New York
     City bank to avail a loan of $5000 for
     business in India, for a period of two weeks.
     The loan officer enunciated the need for a
     loan guarantee. The businessman offered
S    his Ferrari, parked in the lane, as security
     against the loan. The loan officer and the
P    bank     President      mocked       at   the
E    businessman’s inanity. After a fortnight the
     businessman returned and repaid the mon-
C    -ey with interest. The flummoxed loan officer, now sentient of the businessman’s identity
I    was inquisitive to know the reason for his action. To which the businessman riposted-
     “where else would I get to safely park my car for a lowly sum of $15.41 for two weeks?” This
A    man was none other than Vijay Mallya.
L                                                        The name conjures an image of a
                                                         charismatic, larger than life person,
                                                         thronged by bikini clad models on a yacht
S                                                        ‘Indian Empress’, quaffing on ‘Kingfisher’
                                                         and authenticating himself as the ‘King of
T                                                        good times’. Is today’s Vijay Vittal Mallya
O                                                        the same thrifty businessman or has he
                                                         been consumed by his own image?
R
Y                                                        MALLYA’S BRAND QUOTIENT
                                                          A brand is something that creates a
                                                          perception in the mind of the consumer
                                                          so that he is ready to pay a premium for
     it. When you think of ‘Kingfisher’ or ‘United Breweries’, the first thing that comes to your
     mind is their owner- Dr. Vijay Mallya. Such is his ‘brand recall’. He has embodied all that his
     brand stands for- fun, high life, breaking away from shackles and celebration.


11                                                                 OCTOBER 2012
SPECIAL STORY
Even at 56 he betrays his age and exudes vibes of youthfulness and an intoxicating vigour. He
‘differentiates’ himself not only from his age group but also from his business rivals. All big
businessman and successful people exemplify hard work, dedication and a sombre image but this
man exemplifies gusto. This not only demonstrates his risk taking appetite but also confers on him
a unique identity.
He is synonymous with his products and services. He
is the brand mascot. He is the brand’s knight in shining
armour. Other brands shell out handsome sums to
associate themselves with a celebrity, but in case of
brand Mallya he himself is the celebrity. Can anyone
better personify a brand that says ‘King of good times’,
than a person with 25 abodes across the globe,
250 vintage cars and married twice but enjoying a
bachelor’s life and doling his wealth on Tipu Sultan’s
sword or Mahatma Gandhi’s belongings. He is the
brands ‘value proposition’ and ‘Kingfisher’ is the
‘offering’.
                                                       BRAND LIFE CYCLE
                                                        Introduction- Born with a silver spoon in his
                                                       mouth, when Mallya inherited from his father at
                                                       27 years of age, people thought he would fritter
                                                       away all, but he wanted to prove everybody
                                                       wrong.
                                                       Growth and Maturity- Riding high on spirits, he
                                                       set out to pilot a humungous mechanical bird
                                                       ‘Kingfisher’ which guzzled all his riches.
                                                       Decline- And today he runs the risk of forfeiting
                                                       his recession proof liquor business to buoy his
                                                       sinking aircraft

SWOT ANALYSIS
Strengths-
An amazing marketer who made himself the prosopopeia of his products. He once said “I am
always claiming that 24x7 is not enough……I love challenges.” He is an achiever, winner of many
sporting events and is flamboyance personified- showed restrained Indians that indulgence could
also be a way of life.
Weaknesses-
He probably forgot to draw a line between business and hobby and took reckless steps. ‘Kingfisher
airlines’, ‘Force India’, ‘Royal Challengers Bangalore’ stand testimony to this fact. His callous
attitude towards his employees is nearing inhumane. He carouses while they commit suicide, take
pay cuts and stage protests.
Opportunities-
His clout with the bureaucratic class got FDI in aviation, which is the silver lining on his black cloud.


THE MARKSMAN                                                                                      12
SPECIAL STORY
Threats-
In spite of getting a lot of time on lease due to his political connect, he failed to capitalize on the
opportunity and revive ‘Kingfisher airlines’, jeopardising UB in the process. He now runs the risk of
being reduced to a nominal head at UB by Diego.

MARKETING FAUX PAS
Overconfidence and complacence- When it dawned on ‘Air Deccan’ that it could no longer keep
afloat, it gracefully exited. But Mallya was overconfident that ‘Kingfisher’ will stay aflight and never
nose-dive. He also did not have the foresight and the heart to pull the shutters down on a loss
making entity. There was no strong reason for retention, on the flipside the airline was gulping
down a lot of money which would have fructified
more had it been used on a flourishing brand.
This not only blew a financial blow to the brand
but also cast a shadow on its image.
Lack of response to feedback and lack of control-
Gandhiji once said, “Alcohol is not the answer to
all questions”. Vijay Mallya once said “Alcohol is
not the answer to all questions, but if you don’t
get the answer, it helps you forget the question”.
He followed exactly this in case of ‘Kingfisher
airlines’. In spite of feedbacks in the form of
financial statements he did little to veer
‘Kingfisher airlines’ back on the path to success.



                                                     Wrong marketing strategies in the decline stage
                                                     and faltering on social responsibility marketing-
                                                     when ‘Kingfisher airlines’ was at the ‘helm of
                                                     bad times’ its owner, who personified the brand,
                                                     continued to ‘have a good time’ creating a
                                                     conflicting image. Marketing strategies should
                                                     mutate to accommodate mutations in the ‘task
                                                     environment’     as   well   as      the  ‘broad
                                                     environment’. In an industry such as aviation
                                                     which impacts the investors and society, this
                                                     attitude only fuelled anger and negativity
                                                     against the brand.
The takeoff was smooth but the landing is rough. To survive the inclement weather Mallya has to
schmooze with junior bureaucrats for favours and face flak from the media. A non bail able warrant
has been issued against him. He recently said, “The media are having a great time slamming me.
Let them continue their wild and inaccurate speculation. I will prove all of them wrong.” Whether
brand Mallya will resurrect or not only time will tell.


13                                                                     OCTOBER 2012
REWIND
              ‘Brand Building Advertising’ workshop with
             Dr. Ambi M. G. Parmeswaran and Kinjal Medh
Two of the biggest names in the world of
Advertising and Branding, graced K.J.Somaiya
Institute of Management Studies and Research
with their presence and gave us their useful
insights into this Mad Ad world!
Dr. M.G. Parmeswaran – Executive director at
one of the leading advertising agencies
DraftFCB Ulka along with Kinjal Medh, COO at
Cogito Consulting conducted a workshop on
Brand Building and Advertising. They have co-
authored a book by the name ‘Brand Building Advertising’. The book discusses various real life
cases of top notch brands such as Amul, Tata Indica, Whirlpool, Naukri.com and many more
handled by Draft-
                                              FCB Ulka.The workshop began with Mr. Kinjal
                                              Medh discussing various cases from their book
                                              such as a case on Tata Indica. The interactive
                                              session helped the students to understand what
                                              went behind the car Tata Indica from its launch
                                              to its positioning to what effect the whole
                                              branding activity had on the brand Tata Indica.
                                              The daylong session was then taken over by the
                                              maestro himself, Dr. Parmeswaran, who gave
                                              us some very important facts and secrets about
                                              successful branding and about how advertising
                                              can take any brand to a whole new level. He
                                              also spoke about the various loopholes in brand


-ing activities of famous brands that led to their
decline. He discussed the case of Santoor soaps at
length. He also spoke about the future of advertising
and branding and the big opportunity that faces us.
The session ended with Dr. Parmeswaran signing
copies of his book for the students. A day filled with
power packed discussions and some very useful
insights left the students pondering about how
branding and advertising plays such an important role
for any brand these days.
The students appreciated this initiative taken up by Interface which added yet another feather in its
cap.


THE MARKSMAN                                                                                   14
TETE-A-TETE
In a career spanning three decades Ambi has handled
assignments in marketing, sales and advertising with
companies like Rediffusion DY&R, Boots Company and UDI
Yellow Pages before dropping anchor at Draftfcb-Ulka
Advertising over two decades ago. He has had an important
role in the transformation of Ulka Advertising into Draftfcb
Ulka Group with interests in media, consulting, digital,
advertising and healthcare. He has helped build numerous
brands including Digene, Brufen, Santoor Soap, Sundrop
Cooking Oil, TCS, ICICI Bank, Wipro, Indica Cars, Zee TV
among others, covering diverse categories such as
automotives, healthcare, telecom, FMCG, corporate etc.
He recently visited K.J.Somaiya Institute of Management
Studies and Research and gave us his useful insights into
the world of Branding and Advertising. He also spoke about
various cases from his recent book “FCB-Ulka Brand               Ambi M G Parameswaran
Building Advertising – Concepts and Cases. Here are a few        ED and CEO,
excerpts from his interview:                                     DraftFCB Ulka Advertising, Mumbai.

    Q1. What is the single most challenging factor or area in integrated marketing
    communication? What has been the pain point for you?

    Answer: Finding the right idea and then finding the right interpretation in different media. It
    is very easy to do something different in social media and something different in digital
    media and then the whole thing all over the place. The big thing is to find the right button
    and the right big idea and take it across all media. That is the biggest challenge and we are
    still learning how to do it.


    Q2. You have worked in a number of brands; tell us which one has been the most
    challenging in terms of brand building.

    Answer: Every brand is challenging, as it faces its own set of competitions and issues.
    Also the market shifts very rapidly; just when you thought you have beaten your
    competition and you are on a roll, you find a new competition coming in and so you have
    to go back and relearn everything again. So according to me every brand is a challenge.



    Q3.When do you take a decision to kill a brand or reposition it and how?

    Answer: Brands I believe are eternal. Every brand if it is nurtured and cared for can live
    forever. If you are a marketer, you should never ever kill a brand. But of course every
    brand needs to be revamped and re-energised and that is marketing.


15                                                                   OCTOBER 2012
TETE-A-TETE


 Q4. Recently have you had clients who have been more receptive to the idea of you
 embracing social media much more than the world?

 Answer: Well social media is a very narrow term, so let’s look at digital media. I think in
 the past, digital and social used to be an afterthought. Today a lot of clients are asking, if
 you are doing this on TV and this on print, what are you planning to do on digital?
 Therefore we can say that it has become an integral part of the full 360 degree campaign
 planning, which it wasn’t five years ago. Even for a soap or a toothpaste brand, you are
 looking at 360 degrees on day one compared to not doing it at all 5 years ago.




 Q5. How do you see the advertising climate currently? Do you see a palpable shift from
 traditional media to social media?

 Answer: We have looked at these numbers over the next 5-10 years. We believe that the
 traditional media will still be pretty big. Today let’s say digital media is about 3% of the total
 ad spend of about 35,000 crores, we expect that this 3% may go up to 5% in the next 5
 years. Ten years down the line when all bets are off, we don’t know what will happen, but
 India is one of the few countries where newspaper readership is still growing, newspaper
 circulation is growing, Indian language newspapers are growing, television is growing, so I
 don’t think newspapers or magazines are going to die very soon.




  Q6. What is your perspective on the FDI hike? How is it for the Media industry-the
  broadcast Industry, considering that nine out of ten broadcast players are bleeding to
  death, the advertisers are seeing a bit of a muted growth, so do you see the scenario
  changing and also how is it going to pan out for the advertising industry?

  Answer: In liberalization it got stuck, in the last 5-6 years no major impetus has been
  taken. So I think it is a good sign that the government has woken up and taken some
  bold steps in terms of opening up of multi-brand retail and aviation for India. News
  media is still highly regulated whereas entertainment media is completely liberalized.
  For news media I think there is probably some logic in keeping some control in terms of
  majority share holdings, etc. I think this is the sign of things to come and the
  government has moved in the right direction, therefore we should be expecting a lot of
  opening up of different sectors of economy and probably taming a lot of bleeding
  sectors in the country.




THE MARKSMAN                                                                                    16
FEATURED ARTICLE
          Gangnam Style – Viral effect of the video
             -Debdutta Roy; DOMS, IIT Madras
‘Gangnam Style’ has broken all records on Internet by becoming "Most 'Liked' Video
in YouTube history”. Sung by PSY, a Korean rapper, the song has everything to
make it go viral. Though its USP is sited to be the crazy “rodeo hop” dance but its
catchy beat & hilarious parodies aptly make it a complete viral package.




                  Famous Rodeo Hop                  Invisible horse trot dance
Gangnam Style made for the local fans of Korea got its much acclaimed popularity
when it was shared by stars like Katy Perry, Britney Spears and Tom Cruise. Top
stars shared the video on their websites & many expressed desire to meet PSY. So
PSY from being a rapper in South Korea became a common face in major celebrity
shows of the world. PSY was seen teaching his exotic steps to none other than
Britney Spears in the ‘Ellen DeGeneres Show’.




 Britney Spears dancing with PSY     PSY with Eric Schmidt   Ohio University students
The Style is said to create a good connect with babies. A website recently reported
that it helps calm cranky babies. Babies who used to make a lot of fuss while eating
are guzzling everything in Gangnam Style. Believe it or not but its PSY’s PSY’d

17                                                       OCTOBER 2012
FEATURED ARTICLE
effect.
Uniqueness about Gangnam style is that it is a free selling piece of pie. Anyone can
adopt it & make their own version by restyling the song. Many spoofs one after the
other have come out & they are all trying to spread Gangnam style in their own style.
Gangnam style without music; science guy Gangnam style mash up are all examples
of this kind of spoofs. Another exciting spoof that entertained many was the video
that blended popular action game The Elder Scrolls V:Skyrim with Gangnam style.
This video showed the game sprites performing the ‘invisible horse trot’ dance.




   West Indies celebrate in Gangnam Style       Gangnam Style Contest by Gifboom

Youths have been infected a lot by Gangnam Style music. Ohio University students
went to the extent of performing a march by dancing in Gangnam Style. Many
contests like GifBoom Gangnam Style GIF contest & Yoga Gangnam Style contest
has also been launched adding to yet another category where Gangnam Style is
active
In India Gangnam Style got its nationwide coverage in the T20 world cup particularly
because of Chris Gayle & a bunch of other West Indian ‘Gangnam Stylists’. Copycat
‘rodeo hop’ by West Indies team made Indians, Sri Lankans & other participating
teams discover a new way of expressing happiness. Crazy dance steps &
sensational parody had set the mood of entire nation to celebrate the success of our
western brothers.
Gangnam Style is a one off fad that has become ubiquitous. People want to bring
this style in everything they do. It’s anti-pop, cheesy dressing, crazy dancing to
promote a hipster cool style. Whatever one may think but it’s 100% genuine & 200%
fun & therefore it has been able to transcend global boundaries.


THE MARKSMAN                                                                    18
BOOKWORM




Social media is a crucial tool to a successful business.
There are already a plethora of books in this cluttered
genre of marketing self help books, when Shama Hyder
Kabani, president of Web marketing firm The Marketing
Zen Group, has released the book “The Zen of Social Media Marketing: An Easier
Way to Build Credibility, Generate Buzz, and Increase Revenue”

It is in the format of a “how to” guide book where Kabani explains with step by step
instructions on how to use different media forms. It works well for social media
marketing beginners and gives a set of tools on how to access all the benefits of
social media marketing without the stress. It helps you decide on your social
marketing tool that best suits your business. She brings in top experts in each media
category with their snippets and proven strategies in each chapter.

Biggest take away from this book is the overall structure of social media. The author
does a good work of going through specific aspects of all the social media outlets
available like Facebook, Twitter, and LinkedIn.

This may be a bit of a disappointment for those who are already conversant with
social media. However along with the physical book you also get access to the
exclusive online edition which includes regular updates and video extras to make
sure you are always on top of social media news. The author understands that social
media is constantly evolving, and updates this information online continuously, so
that this can be a one purchase social media information package.


  RAT ING : 3/5

19                                                        OCTOBER 2012
SqAreheaD




               SqAreheaD




THE MARKSMAN               20
BUZZ


                                                                  ACROSS
                                                   1. Italian Brand of shoe and apparel
                                                   founded in 1995 by Mario Moretti
                                                   Polegato.
                                                   4. When government is planning to
                                                   open up FDI, which foreign retail
                                                   chain’s stake in Infiniti Retail is being
                                                   bought out by Tatas?
                                                   5. Which brand of watch from Tissot
                                                   is also a premium chocolate from
                                                   Cadbury?
                                                   7. Outside India, this is known as
                                                   Suzuki 'Alto'. How do we know it
                                                   better in India?
                                                   8.    Name       the    Zurich     based
                                                   consultancy acquired by Infosys for
          THE CLUES                                $350 mn.

 1              2             3
                                                                  DOWN
                                                   2. Which airline is the flag carrier of
                 5            6                    Abu Dhabi?
 4                                                 3. Which tech co in US is headed by
                                                   an African American woman Ursula
                                                   Burns ?
     7              8         9                    6. Which international organization got
                                                   its name because, when it was first
                                                   started, its members would meet in
                                                   turn in each other's homes?
                                  9. Planet        9. The restaurant chain was started by
         8. Lodestone             7. Zen           Hollywood stars Bruce Willis,
         6. The Rotary Club       5. Temptations   Demi Moore, and Arnold
                                                   Schwaznegger _______ Hollywood?
         4. Woolworths            3. Xerox
         2. Etihad Airways        1. Geox


21                                                               OCTOBER 2012
CALL FOR ARTICLES
                    NOVEMBER 2012
        Articles can be sent on only one of the following topics:




                           1. Kingfisher’s fall : Is Mallaya really
                              concerned?
                           2. Nokia a dying brand : What’s Next?
                           3. Brand Repositioning and what effects it
                              can have on Cinthol




  * Please ensure that there is no plagiarism and references are clearly mentioned
  1. One article can have one author
  2. Your article should be from 500-600 words and MUST be replete
     with relevant pictures that can be used to enhance the article
  3. Send your article in .doc/.docx format with font size 11(Arial) to:
     Interface.newsletter@gmail.com
  4. Subtitle line: Your name_Institute Name_Course Year
  5. Kindly name your file as : Your name_Topic

The best adjudged article will be given a winner’s certificate.
Deadline for the submission of article will be : 16th November, 2012
To subscribe to "The Marksman", Follow the link:-
               http://interfacesimsr.weebly.com/the-marksman.html

          drop in a mail/contact us at :: interface.newsletter@gmail.com
          Subject line: Subscribe: Your Name_Institute Name_Course Year


                                THE TEAM
             COVER STORY                  SPECIAL STORY       It’s all about AD-itude
                Vivek Misra                  Roma Sehgal                Divya Damera


               SquAreheaD                 Brand MARKive                COVER PAGE
                     Tavishi               Divya Damera                Nitya Kumar


                   TWEETS                           BUZZ                     DESIGN
              Nishant Singla                Nishant Singla              Nitya Kumar
                                                                          Richa Garg
                                                                       Divya Damera
              BOOKWORM                          REWIND                  TETE-A-TETE
               Smriti Sudish                 Meeta Khatri               Meeta Khatri


      Hall-MARK CAMPAIGN                   PROMOTIONS                   PROOF READ
            Mandar Dongre                    Meeta Khatri              Priyam Prasad
                                             Roma Sehgal        c
Follow us at:                                                                Website:
http://www.facebook.com/simsr.interface              http://interfacesimsr.weebly.com

THE MARKSMAN

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The marksman october_2012

  • 1. The MARKSMAN K J SOMAIYA INSTITUTE OF MANAGEMENT STUDIES & RESEARCH VOL. 3| ISSUE III| OCT ‘12 SPECIAL STORY FROM HIGH SPIRITS TO A GHASTLY CRASH- DILUTION OF SH TGUN MARKETING BRAND MALLYA Page 11 .. Page 08 TETE-A-TETE Ambi M G Parameswaran ED and CEO, DraftFCB Ulka Advertising ..Page 15 FEATURED ARTICLE Hall-MARK CAMPAIGNS Gangnam Style – viral effect of the video Vodafone goes animated this grand prix...! .. Page 17 .. Page 07
  • 2. EDITOR’S DESK Dear Readers, Welcome to yet another edition of ‘The Marksman’, your favourite marketing periodical which promises to refine your marketing acumen. We thrive to bring you integrated marketing insights that would persevere to cultivate your marketing skills and expertise. Our Cover Story discovers a unique concept for maximum impact – SHOTGUN MARKETING, A UNIQUE CONCEPT FOR MAXIMUM EFFECT, covers an ambit of shotgun approaches that increase the odds of hitting a target. Our Special Story – ‘FROM HIGH SPIRITS TO A GHASTLY CRASH- DILUTION OF BRAND MALLYA’ highlights the dichotomy between Mallya’s brand quotient and the marketing faux pas committed by him. Flex your marketing muscles with ‘BUZZ’ and keep abreast of developments with our ADITUDE, BOOKWORM and TWEETS. Delve into useful insights of brand ‘Amul’ with BRAND MARKIVE. We also take you through events through our REWIND section. The issue also captures a TETE-A-TETE with Ambi M G Parameswaran, ED and CEO, DraftFCB Ulka advertising, Mumbai. He throws some light and provides us with useful insights on integrated marketing communication, brand building and digital marketing. Our Featured Article of the month talks about Gangnam Style – the viral effect of the video, and how it has become ubiquitous and has been able to transcend global boundaries. We would like to congratulate the winner of the featured article – Debdutta Roy. We hope this issue makes an informative read. Our endeavour continues to be able to add more value to your reading and we are working incessantly towards it. Read on to find out for yourself! Let us know your thoughts and be sure to come visit us at www.interfacesimsr.weebly.com/the-marksman for more of the latest integrative marketing news and stories. Happy Reading! Cheers!! Team – Marksman The Interface – The Marketing Club of SIMSR 01 OCTOBER 2012
  • 3. CONTENT Its all BRAND TWEETS About MARKIVE .. Page 03 AD-itude! .. Page 05 .. Page 04 Hall-MARK REWIND TETE-A-TETE CAMPAIGNS .. Page 14 .. Page 15 .. Page 07 BOOKWORM BUZZ SqAreheaD .. Page 19 .. Page 20 .. Page 21 SPECIAL STORY COVER STORY SHOTGUN MARKETING FROM HIGH SPIRITS TO A A Unique Concept for Maximum GHASTLY CRASH- DILUTION OF Impact BRAND MALLYA .. Page 11 .. Page 08 FEATURED ARTICLE Gangnam Style – Viral effect of the video .. Page 17 THE MARKSMAN 02
  • 4. TWEETS Sony Mobile launches Photo Hopping Instagram app Sony Mobile has launched the PhotoHopping Instagram app for its Cafe Coffee Day ventures into print for Xperia devices, which enables users to first time create a personalised photo tour, based Cafe Coffee Day released its first print ad on their interests. The app, created by on Friday, 28 September, as a false cover LBi, is built on to Instragram’s API and in The Times of India. With the headline, allows its users to create music videos "You'll never run out of reasons to hang using photographs from the app from out", the ad showcases the combo deals different cities around the world. The app introduced by the coffee shop chain on the is free to download front page, and some fun takeaways from when Cafe Coffee Day first began on the flip side. Jabong awards creative duties to Draftfcb Ulka Jabong has chosen Draftfcb Ulka as its new Reliance Communications & WhatsApp creative agency, following a multi-agency enter into exclusive partnership pitch that saw participation from about five- Reliance Communications, India's fully six agencies. The e-commerce site had integrated telecommunications service recently awarded its media mandate to provider, today announced their Zenith Optimedia. exclusive partnership with WhatsApp in India. Through this partnership Reliance Communications has launched first of its kind prepaid plan ‘WhatsApp Plan’ ZEE to invest Rs 100 cr. in edutainment for all Reliance GSM subscribers and venture ‘My College Plan’ for students across ZEE recently announced the launch of the country. Reliance GSM customers ZeeQ, an edutainment channel, making can now enjoy unlimited usage of it the 32nd channel to join the WhatsApp and Face book across the Network’s already existing bouquet of country at a nominal fee of Rs. 16 per 31 channels. The 24-hour channel is month only without paying any extra slated to go on air from November 5, data consumption charges. 2012. 03 OCTOBER 2012
  • 5. Its all about AD-itude! These print ads were designed during Ganeshotsav 2012. ‘The Times of India’ every year runs ‘Utsav Moorti Sanman’ a competition to adjudge the best Ganesh Idol in the following categories, ‘Best Idol’ and ‘Best Eco-Friendly Idol’. TOI’s ads are an invitation for participation in the competition in the ‘Best Eco-Friendly Idol’ Category. Every year during Ganeshotsav a lot of Ganesh Idols are made and immersed into the water bodies in and around Maharashtra. Most of these Ganesh Idols are not eco- friendly and cause water pollution. TOI’s ads encourage using eco-friendly idols or idols made from recycled material. Their tagline of recycling faith, hope, devotion and prayers reiterates this. Media: Print Client: Bennett, Coleman & Co Corporation: Umbrella Design Media: TVC Client: Cadbury Corporation: Ogilvy & Mather In keeping with their tradition to advertise Cadbury Celebrations before Diwali, Cadbury has come up with a new ad this year too. With tag line reading “Toh iss Diwali aap kise khush karenge”, it is sure to melt your hearts just like the chocolate does. The ad starts with, Steve, an American coming to work for an Indian firm. He meets Nitin in the lift on his first day of work. Steve has difficulty eating the Indian food as he is used to eating with fork and spoon and does not understand how to eat roti. He tries to understand cricket by relating it with baseball only to be discouraged by his colleagues. He also feels left out of conversations with his colleagues as most of conversation is done in Hindi. Steve’s struggle to fit in is seen by Nitin, who along with his colleagues decides to decorate his cubicle on Diwali and give him a ‘Cadbury Celebration’ as a gift. Steve is touched by the gesture. The TVC ad address issues of feeling out of place in a foreign country and what one can do to make sure that people feel welcomed in a new environment apart from strategically placing Cadbury Celebration as a gift that can be given during Diwali. THE MARKSMAN 04
  • 6. BRAND MARKIVE AMUL is a company that we have come to know for its dairy products and timely advertisements. Little do we know that its conception is steeped in rich history. Let’s take a look at it. The Birth: It all started in 1946, in Anand-a village in Gujarat, due to the exploitative trade practices followed by local trade cartel. Angered by the unfair practices, and under the advice of Sardar Vallabhai Patel, they got rid of the middlemen and formed their own co-operation which was involved in procurement, processing and marketing of milk. Initially known as Kaira District Co-operative Milk Producers Union, it started with two villages and 247 litres of milk and grew from strength to strength under leadership of Tribhuvandas Patel, the founder Chairman and later from 1950 under the committed professionalism of late Dr. Verghese Kurien. GCMMF: Witnessing AMUL’s growth, other unions in other districts started to crop up. In order to save on advertising costs and avoid competing against each other, they combined forces to form Gujarat Cooperative Milk Marketing Federation Ltd. (GCMMF) - an apex marketing body. The Kaira union transferred the brand name AMUL to GCMMF Today GCMMF is India’s largest food product marketing organisation with a daily 05 OCTOBER 2012
  • 7. BRAND MARKIVE procurement of approximately 13 million litres per day from 16,117 village milk co- operative societies. Some other facts about GCMMF: •It is India’s largest exporter with many products available in USA, Gulf Countries, and Asian Countries. •It has been awarded “Trading House” status. •Has been receiving the APEDA award for Excellence in Dairy Product Exports for the last 13 years from Indian Government. •It is also the only company from India to win International Dairy Federation Marketing Award for pro-biotic ice-cream launch. Advertising: Today, when we think of AMUL, the one thing that comes foremost to our mind is the AMUL butter advertisements. The ads began in 1966 when Sylvester DaCunha, was hired to design a new ad campaign for AMUL butter. He came up with the AMUL mascot, a cute and chubby girl usually dressed in a polka dot dress which today has become universally recognisable in India. And the tagline, ‘Utterly Butterly Delicious Amul’ is just as catchy. The brand recall for the Amul girl is phenomenal across India today. And the biggest reason for this is the topical nature of the ads. These ads cover day-to-day issues. The humour in the ads is incisive and funny. Over the years Amul ads have come under criticism for making ads on certain controversial issues like the Naxalite movement in West Bengal and Indian Airlines pilot strike. The Amul ad campaign has completed 50 years and has entered the Guinness book of world records for the longest running campaign in the world. THE MARKSMAN 06
  • 8. Hall-MARK CAMPAIGN Vodafone goes animated this grand prix...! As 2012 Grand prix is going to be held on the soil of India on 28th Oct 2012, the high speed action and ear-splitting roar of engines will be experienced one more time by “Buddh International circuit”. Vodafone being associated with this event and taking it to be the best opportunity to connect with the customers is pitching in with its new animated advertisement which at the end of it asks customers to take part in its campaign. It is a 35 second advertisement which invites enthusiastic crowd to become a part of the Vodafone Mclaren Mercedes team in Airtel Indian Grand Prix, 2012. This ad features two animated caterpillars walk into the cars to compete in a race, but as cars start off with high speed they are left breathless and astonished. Towards the end, the ad asks “Love Racing?” and urges the people to log on to Vodafone’s site so that they can have a chance to join their team at the 2012 Airtel Indian Grand Prix. By this campaign Vodafone gives viewers a chance to be the lucky ones to stay with the team, travel with the team and participate in various events with them. Through this campaign, the viewers won’t only be close to the event but actually be a part of it. They also have a chance to meet the driver and share the pit with the team. The TV along with the digital, radio, outdoor and print will be the most important medium for this campaign. Airtel being the title sponsor for the Airtel Grand Prix, there is going to be a tough competition and looking at the way Vodafone has been carrying this campaign it has not left any stone unturned to be one of the most important sponsors of this speed loving sport and at the same time, be in the eyes of those enthusiastic speed lovers. 07 OCTOBER 2012
  • 9. Shotgun Marketing A Unique Concept for Maximum Impact The marketing universe came into existence in the 19th century and the first prominent entities were the 4 Ps. They then paved way for 4Cs which in turn yielded 4Vs. There were also 7 Ps which were introduced sometime in between. Today, there are so many concepts that there are virtually no restrictions for the business communities to perform at a global level. Today, there is no “Silk Route” which allows a trader to walk down the trodden path and be C as successful as his/her predecessor. It is an all out competition (WWE Royal Rumble style!). Stalwarts of the industry try to oust competition from the single arena. There are O collusions, divisions (Cartelizations, Acquisitions, Divestments etc.) to help strengthen one’s V position and weaken the competitors. Today’s marketing world requires newer and more specific strategies instead of the ones which can clearly be applied to all forms of E businesses, whether the product is bread or armored personnel carrier. This highlights the R fact that more the marketing budget is, more diversified the marketing campaigns could be. However, how do smaller companies make an impact to grab a chunk of market share? There are a number of innovative marketing techniques that have been seen utilized S successfully in the recent past. Such attempts have not been made at a grand scale (utilizing television/radio for promotion, or sponsoring events on national or international T levels). Yet they have been cost effective and quite emphatic. For example, the Flash Mobs O have caught the public attention quite successfully. The concept of Flash Mob- it must be pointed out- allegedly has originated from Hindi R movies/musicals where the moment an actor starts to sing or dance out in the streets, Y suddenly every complacent passerby erupts in a dance frenzy as though his/her survival depended on it! It just cannot happen in reality. It is precisely why a flash mob performance stands out. Imagine that on a fine day, you are normally walking to work and suddenly- to your great surprise-all individuals around you pull out pillows and start hitting each other with it in a light hearted brawl! This is exactly what happened in Toronto in 2005. Thanks to the phenomenon, we now have an International Pillow Fight Day! Such a marketing technique has been categorized in various domains including guerilla marketing. However, this article highlights the impact aspect of this and similar strategies. A flash mob can be explained under another form of marketing which is called Shotgun Marke- THE MARKSMAN 08
  • 10. COVER STORY -ting. In most instances of it being used, Shotgun Marketing has been perceived as a negative form of marketing. Experts say that it is an ineffective mode of communication. Before we delve into the analysis, let us first dissect the Shotgun marketing phenomenon. The nomenclature comes from the weapon of the same name and the way it works. To understand how a shotgun works, there is no need to look for a weapons’ expert. Just ask fans of games like Gears of War, Doom, Call of Duty or Bulletstorm and they would gladly give you details with lucidity unlike anyone else! A Shotgun is used for close quarter combats. Instead of standard aim-and-shoot, one simply has to point it in the general direction of the target and squeeze the trigger. The impact area is huge. A typical Shotgun campaign is aimed either at a select geographical area or a targeted segment of the market, as the following example will elucidate. A coffee shop newly established in your neighborhood would most likely deal in the Shotgun form of marketing. It would use its limited budget to create awareness amongst individuals who live close by. This quite possible would be done easily in the form of pamphlets or offers being dropped in all homes in the immediate vicinity. A well made pamphlet with appropriate visual appeal is sure to attract the attention of some (if not all). If a parallel is to be drawn, imagine throwing a bunch of magnetized stickers at the refrigerator in one go, and expecting some of them to stick. Shotgun marketing is a considered as a wild strategy by many because it does not have a way to quantify the impact till the ‘shot’ has been taken. Let us revisit the example of the new coffee shop in your neighborhood. The owner can count the number of houses but how many members residing in those houses would actually fall into their customer category is unknown. Therefore, there is a distinct possibility that the right audience is not reached despite huge quanta of resources being utilized. Just because all stickers are magnetized does not mean all of them would stick to the refrigerator. There is always a certain level of targeting needed for successful application of shot gun strategy. This is what the critics forget while giving their judgment. The gamers that we asked you to talk to earlier would vouch for the fact that this weapon is used best against a number of opponents in close spaces (“With immense pleasure”- they add!). Hence after one identifies a target market, it is important to get close (understand the market a bit better!) and then utilize the shotgun marketing techniques. (For maximum impact, gamers love sneaking up on enemies and surprising them with shotgun shots!) For a more complex use of the technique, let us consider the example of the following franchisee marketing cases. 09 OCTOBER 2012
  • 11. COVER STORY Consider two book titles which made it big riding on the franchisee waves. It is a relatively unsuccessful practice in writing circuits but these 2 have been exceptions. The objective here is to illustrate the kind of marketing tactics (including shotgun marketing) that have been utilized to juice out every ounce of potential in a successful brand and how the target market was acquired. Remember the successful Bourne series by Robert Ludlum? The gritty ‘Jason Bourne’ today has become the role model for spy character lovers who have now become divided over their loyalty towards Mr. James Bond. Some say that, because of Jason Bourne, the Bond loyalists have been left ‘shaken, not stirred’! The world fell in love with Mr. Bourne (whose “bad memory” made things all the more interesting), thanks to the quality inputs by Robert Ludlum. After ‘The Bourne Identity’, ‘The Bourne Supremacy’ and ‘The Bourne Ultimatum’, there came to light a book titled ‘Robert Ludlum’s The Bourne Legacy’ written by Eric Van Lustbader. This gentleman has been credited for adding seven more novels to the Bourne series picking up from the point where Robert Ludlum left off in ‘The Bourne Ultimatum’. Moreover, the first one out of these seven has already been made into a movie which has yielded the latest chapter in the Bourne universe in the form of the gritty Jeremy Renner reprising the role of the super spy. Before the book was written, its target market was identified as all spy book readers including Ludlum’s fans. The Bourne Identity was written in 1980 and the movie was released in 2002. Its stupendous success was perceived correctly by Eric Van Lustbader. He identified the opportunity and wrote the next chapter of the book by the name of ‘The Bourne Legacy’. This book was written with permission from Robert Ludlum’s estate and was released bearing Ludlum’s name. The shot paid off. Even though hardcore Ludlum fans rejected it, it managed to revive the Ludlum brand and capture new market of spy novel enthusiasts. Another such attempt is a relatively lesser known Douglas Adams’, ‘And Another Thing?’ written by Eoin Coifer. The new ‘Bona fide’ artists have juiced out legacies to the last drop and marketed a brand to its last bit. They have utilized the Shotgun Strategy to increase awareness amongst a not-so-discreetly-segmented target markets and captured a bulk of the same. Most importantly, Shotgun strategies are memorable and can be used for brand promotions if done correctly. THE MARKSMAN 10
  • 12. FROM HIGH SPIRITS TO A GHASTLY CRASH- DILUTION OF BRAND MALLYA Once a businessman accosted a New York City bank to avail a loan of $5000 for business in India, for a period of two weeks. The loan officer enunciated the need for a loan guarantee. The businessman offered S his Ferrari, parked in the lane, as security against the loan. The loan officer and the P bank President mocked at the E businessman’s inanity. After a fortnight the businessman returned and repaid the mon- C -ey with interest. The flummoxed loan officer, now sentient of the businessman’s identity I was inquisitive to know the reason for his action. To which the businessman riposted- “where else would I get to safely park my car for a lowly sum of $15.41 for two weeks?” This A man was none other than Vijay Mallya. L The name conjures an image of a charismatic, larger than life person, thronged by bikini clad models on a yacht S ‘Indian Empress’, quaffing on ‘Kingfisher’ and authenticating himself as the ‘King of T good times’. Is today’s Vijay Vittal Mallya O the same thrifty businessman or has he been consumed by his own image? R Y MALLYA’S BRAND QUOTIENT A brand is something that creates a perception in the mind of the consumer so that he is ready to pay a premium for it. When you think of ‘Kingfisher’ or ‘United Breweries’, the first thing that comes to your mind is their owner- Dr. Vijay Mallya. Such is his ‘brand recall’. He has embodied all that his brand stands for- fun, high life, breaking away from shackles and celebration. 11 OCTOBER 2012
  • 13. SPECIAL STORY Even at 56 he betrays his age and exudes vibes of youthfulness and an intoxicating vigour. He ‘differentiates’ himself not only from his age group but also from his business rivals. All big businessman and successful people exemplify hard work, dedication and a sombre image but this man exemplifies gusto. This not only demonstrates his risk taking appetite but also confers on him a unique identity. He is synonymous with his products and services. He is the brand mascot. He is the brand’s knight in shining armour. Other brands shell out handsome sums to associate themselves with a celebrity, but in case of brand Mallya he himself is the celebrity. Can anyone better personify a brand that says ‘King of good times’, than a person with 25 abodes across the globe, 250 vintage cars and married twice but enjoying a bachelor’s life and doling his wealth on Tipu Sultan’s sword or Mahatma Gandhi’s belongings. He is the brands ‘value proposition’ and ‘Kingfisher’ is the ‘offering’. BRAND LIFE CYCLE Introduction- Born with a silver spoon in his mouth, when Mallya inherited from his father at 27 years of age, people thought he would fritter away all, but he wanted to prove everybody wrong. Growth and Maturity- Riding high on spirits, he set out to pilot a humungous mechanical bird ‘Kingfisher’ which guzzled all his riches. Decline- And today he runs the risk of forfeiting his recession proof liquor business to buoy his sinking aircraft SWOT ANALYSIS Strengths- An amazing marketer who made himself the prosopopeia of his products. He once said “I am always claiming that 24x7 is not enough……I love challenges.” He is an achiever, winner of many sporting events and is flamboyance personified- showed restrained Indians that indulgence could also be a way of life. Weaknesses- He probably forgot to draw a line between business and hobby and took reckless steps. ‘Kingfisher airlines’, ‘Force India’, ‘Royal Challengers Bangalore’ stand testimony to this fact. His callous attitude towards his employees is nearing inhumane. He carouses while they commit suicide, take pay cuts and stage protests. Opportunities- His clout with the bureaucratic class got FDI in aviation, which is the silver lining on his black cloud. THE MARKSMAN 12
  • 14. SPECIAL STORY Threats- In spite of getting a lot of time on lease due to his political connect, he failed to capitalize on the opportunity and revive ‘Kingfisher airlines’, jeopardising UB in the process. He now runs the risk of being reduced to a nominal head at UB by Diego. MARKETING FAUX PAS Overconfidence and complacence- When it dawned on ‘Air Deccan’ that it could no longer keep afloat, it gracefully exited. But Mallya was overconfident that ‘Kingfisher’ will stay aflight and never nose-dive. He also did not have the foresight and the heart to pull the shutters down on a loss making entity. There was no strong reason for retention, on the flipside the airline was gulping down a lot of money which would have fructified more had it been used on a flourishing brand. This not only blew a financial blow to the brand but also cast a shadow on its image. Lack of response to feedback and lack of control- Gandhiji once said, “Alcohol is not the answer to all questions”. Vijay Mallya once said “Alcohol is not the answer to all questions, but if you don’t get the answer, it helps you forget the question”. He followed exactly this in case of ‘Kingfisher airlines’. In spite of feedbacks in the form of financial statements he did little to veer ‘Kingfisher airlines’ back on the path to success. Wrong marketing strategies in the decline stage and faltering on social responsibility marketing- when ‘Kingfisher airlines’ was at the ‘helm of bad times’ its owner, who personified the brand, continued to ‘have a good time’ creating a conflicting image. Marketing strategies should mutate to accommodate mutations in the ‘task environment’ as well as the ‘broad environment’. In an industry such as aviation which impacts the investors and society, this attitude only fuelled anger and negativity against the brand. The takeoff was smooth but the landing is rough. To survive the inclement weather Mallya has to schmooze with junior bureaucrats for favours and face flak from the media. A non bail able warrant has been issued against him. He recently said, “The media are having a great time slamming me. Let them continue their wild and inaccurate speculation. I will prove all of them wrong.” Whether brand Mallya will resurrect or not only time will tell. 13 OCTOBER 2012
  • 15. REWIND ‘Brand Building Advertising’ workshop with Dr. Ambi M. G. Parmeswaran and Kinjal Medh Two of the biggest names in the world of Advertising and Branding, graced K.J.Somaiya Institute of Management Studies and Research with their presence and gave us their useful insights into this Mad Ad world! Dr. M.G. Parmeswaran – Executive director at one of the leading advertising agencies DraftFCB Ulka along with Kinjal Medh, COO at Cogito Consulting conducted a workshop on Brand Building and Advertising. They have co- authored a book by the name ‘Brand Building Advertising’. The book discusses various real life cases of top notch brands such as Amul, Tata Indica, Whirlpool, Naukri.com and many more handled by Draft- FCB Ulka.The workshop began with Mr. Kinjal Medh discussing various cases from their book such as a case on Tata Indica. The interactive session helped the students to understand what went behind the car Tata Indica from its launch to its positioning to what effect the whole branding activity had on the brand Tata Indica. The daylong session was then taken over by the maestro himself, Dr. Parmeswaran, who gave us some very important facts and secrets about successful branding and about how advertising can take any brand to a whole new level. He also spoke about the various loopholes in brand -ing activities of famous brands that led to their decline. He discussed the case of Santoor soaps at length. He also spoke about the future of advertising and branding and the big opportunity that faces us. The session ended with Dr. Parmeswaran signing copies of his book for the students. A day filled with power packed discussions and some very useful insights left the students pondering about how branding and advertising plays such an important role for any brand these days. The students appreciated this initiative taken up by Interface which added yet another feather in its cap. THE MARKSMAN 14
  • 16. TETE-A-TETE In a career spanning three decades Ambi has handled assignments in marketing, sales and advertising with companies like Rediffusion DY&R, Boots Company and UDI Yellow Pages before dropping anchor at Draftfcb-Ulka Advertising over two decades ago. He has had an important role in the transformation of Ulka Advertising into Draftfcb Ulka Group with interests in media, consulting, digital, advertising and healthcare. He has helped build numerous brands including Digene, Brufen, Santoor Soap, Sundrop Cooking Oil, TCS, ICICI Bank, Wipro, Indica Cars, Zee TV among others, covering diverse categories such as automotives, healthcare, telecom, FMCG, corporate etc. He recently visited K.J.Somaiya Institute of Management Studies and Research and gave us his useful insights into the world of Branding and Advertising. He also spoke about various cases from his recent book “FCB-Ulka Brand Ambi M G Parameswaran Building Advertising – Concepts and Cases. Here are a few ED and CEO, excerpts from his interview: DraftFCB Ulka Advertising, Mumbai. Q1. What is the single most challenging factor or area in integrated marketing communication? What has been the pain point for you? Answer: Finding the right idea and then finding the right interpretation in different media. It is very easy to do something different in social media and something different in digital media and then the whole thing all over the place. The big thing is to find the right button and the right big idea and take it across all media. That is the biggest challenge and we are still learning how to do it. Q2. You have worked in a number of brands; tell us which one has been the most challenging in terms of brand building. Answer: Every brand is challenging, as it faces its own set of competitions and issues. Also the market shifts very rapidly; just when you thought you have beaten your competition and you are on a roll, you find a new competition coming in and so you have to go back and relearn everything again. So according to me every brand is a challenge. Q3.When do you take a decision to kill a brand or reposition it and how? Answer: Brands I believe are eternal. Every brand if it is nurtured and cared for can live forever. If you are a marketer, you should never ever kill a brand. But of course every brand needs to be revamped and re-energised and that is marketing. 15 OCTOBER 2012
  • 17. TETE-A-TETE Q4. Recently have you had clients who have been more receptive to the idea of you embracing social media much more than the world? Answer: Well social media is a very narrow term, so let’s look at digital media. I think in the past, digital and social used to be an afterthought. Today a lot of clients are asking, if you are doing this on TV and this on print, what are you planning to do on digital? Therefore we can say that it has become an integral part of the full 360 degree campaign planning, which it wasn’t five years ago. Even for a soap or a toothpaste brand, you are looking at 360 degrees on day one compared to not doing it at all 5 years ago. Q5. How do you see the advertising climate currently? Do you see a palpable shift from traditional media to social media? Answer: We have looked at these numbers over the next 5-10 years. We believe that the traditional media will still be pretty big. Today let’s say digital media is about 3% of the total ad spend of about 35,000 crores, we expect that this 3% may go up to 5% in the next 5 years. Ten years down the line when all bets are off, we don’t know what will happen, but India is one of the few countries where newspaper readership is still growing, newspaper circulation is growing, Indian language newspapers are growing, television is growing, so I don’t think newspapers or magazines are going to die very soon. Q6. What is your perspective on the FDI hike? How is it for the Media industry-the broadcast Industry, considering that nine out of ten broadcast players are bleeding to death, the advertisers are seeing a bit of a muted growth, so do you see the scenario changing and also how is it going to pan out for the advertising industry? Answer: In liberalization it got stuck, in the last 5-6 years no major impetus has been taken. So I think it is a good sign that the government has woken up and taken some bold steps in terms of opening up of multi-brand retail and aviation for India. News media is still highly regulated whereas entertainment media is completely liberalized. For news media I think there is probably some logic in keeping some control in terms of majority share holdings, etc. I think this is the sign of things to come and the government has moved in the right direction, therefore we should be expecting a lot of opening up of different sectors of economy and probably taming a lot of bleeding sectors in the country. THE MARKSMAN 16
  • 18. FEATURED ARTICLE Gangnam Style – Viral effect of the video -Debdutta Roy; DOMS, IIT Madras ‘Gangnam Style’ has broken all records on Internet by becoming "Most 'Liked' Video in YouTube history”. Sung by PSY, a Korean rapper, the song has everything to make it go viral. Though its USP is sited to be the crazy “rodeo hop” dance but its catchy beat & hilarious parodies aptly make it a complete viral package. Famous Rodeo Hop Invisible horse trot dance Gangnam Style made for the local fans of Korea got its much acclaimed popularity when it was shared by stars like Katy Perry, Britney Spears and Tom Cruise. Top stars shared the video on their websites & many expressed desire to meet PSY. So PSY from being a rapper in South Korea became a common face in major celebrity shows of the world. PSY was seen teaching his exotic steps to none other than Britney Spears in the ‘Ellen DeGeneres Show’. Britney Spears dancing with PSY PSY with Eric Schmidt Ohio University students The Style is said to create a good connect with babies. A website recently reported that it helps calm cranky babies. Babies who used to make a lot of fuss while eating are guzzling everything in Gangnam Style. Believe it or not but its PSY’s PSY’d 17 OCTOBER 2012
  • 19. FEATURED ARTICLE effect. Uniqueness about Gangnam style is that it is a free selling piece of pie. Anyone can adopt it & make their own version by restyling the song. Many spoofs one after the other have come out & they are all trying to spread Gangnam style in their own style. Gangnam style without music; science guy Gangnam style mash up are all examples of this kind of spoofs. Another exciting spoof that entertained many was the video that blended popular action game The Elder Scrolls V:Skyrim with Gangnam style. This video showed the game sprites performing the ‘invisible horse trot’ dance. West Indies celebrate in Gangnam Style Gangnam Style Contest by Gifboom Youths have been infected a lot by Gangnam Style music. Ohio University students went to the extent of performing a march by dancing in Gangnam Style. Many contests like GifBoom Gangnam Style GIF contest & Yoga Gangnam Style contest has also been launched adding to yet another category where Gangnam Style is active In India Gangnam Style got its nationwide coverage in the T20 world cup particularly because of Chris Gayle & a bunch of other West Indian ‘Gangnam Stylists’. Copycat ‘rodeo hop’ by West Indies team made Indians, Sri Lankans & other participating teams discover a new way of expressing happiness. Crazy dance steps & sensational parody had set the mood of entire nation to celebrate the success of our western brothers. Gangnam Style is a one off fad that has become ubiquitous. People want to bring this style in everything they do. It’s anti-pop, cheesy dressing, crazy dancing to promote a hipster cool style. Whatever one may think but it’s 100% genuine & 200% fun & therefore it has been able to transcend global boundaries. THE MARKSMAN 18
  • 20. BOOKWORM Social media is a crucial tool to a successful business. There are already a plethora of books in this cluttered genre of marketing self help books, when Shama Hyder Kabani, president of Web marketing firm The Marketing Zen Group, has released the book “The Zen of Social Media Marketing: An Easier Way to Build Credibility, Generate Buzz, and Increase Revenue” It is in the format of a “how to” guide book where Kabani explains with step by step instructions on how to use different media forms. It works well for social media marketing beginners and gives a set of tools on how to access all the benefits of social media marketing without the stress. It helps you decide on your social marketing tool that best suits your business. She brings in top experts in each media category with their snippets and proven strategies in each chapter. Biggest take away from this book is the overall structure of social media. The author does a good work of going through specific aspects of all the social media outlets available like Facebook, Twitter, and LinkedIn. This may be a bit of a disappointment for those who are already conversant with social media. However along with the physical book you also get access to the exclusive online edition which includes regular updates and video extras to make sure you are always on top of social media news. The author understands that social media is constantly evolving, and updates this information online continuously, so that this can be a one purchase social media information package. RAT ING : 3/5 19 OCTOBER 2012
  • 21. SqAreheaD SqAreheaD THE MARKSMAN 20
  • 22. BUZZ ACROSS 1. Italian Brand of shoe and apparel founded in 1995 by Mario Moretti Polegato. 4. When government is planning to open up FDI, which foreign retail chain’s stake in Infiniti Retail is being bought out by Tatas? 5. Which brand of watch from Tissot is also a premium chocolate from Cadbury? 7. Outside India, this is known as Suzuki 'Alto'. How do we know it better in India? 8. Name the Zurich based consultancy acquired by Infosys for THE CLUES $350 mn. 1 2 3 DOWN 2. Which airline is the flag carrier of 5 6 Abu Dhabi? 4 3. Which tech co in US is headed by an African American woman Ursula Burns ? 7 8 9 6. Which international organization got its name because, when it was first started, its members would meet in turn in each other's homes? 9. Planet 9. The restaurant chain was started by 8. Lodestone 7. Zen Hollywood stars Bruce Willis, 6. The Rotary Club 5. Temptations Demi Moore, and Arnold Schwaznegger _______ Hollywood? 4. Woolworths 3. Xerox 2. Etihad Airways 1. Geox 21 OCTOBER 2012
  • 23. CALL FOR ARTICLES NOVEMBER 2012 Articles can be sent on only one of the following topics: 1. Kingfisher’s fall : Is Mallaya really concerned? 2. Nokia a dying brand : What’s Next? 3. Brand Repositioning and what effects it can have on Cinthol * Please ensure that there is no plagiarism and references are clearly mentioned 1. One article can have one author 2. Your article should be from 500-600 words and MUST be replete with relevant pictures that can be used to enhance the article 3. Send your article in .doc/.docx format with font size 11(Arial) to: Interface.newsletter@gmail.com 4. Subtitle line: Your name_Institute Name_Course Year 5. Kindly name your file as : Your name_Topic The best adjudged article will be given a winner’s certificate. Deadline for the submission of article will be : 16th November, 2012
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