4. To reduce costs of basic services faced by small
and medium business.
To increase access to credit, connectivity,
electricity and other business inputs
Same opportunities for small and medium
businesses to compete in the global market
Regardless of whether they are in the North,
South or in the middle of the country.
That is what the President Enrique Pena Nieto
means with the Democratization of
Productivity.
During this year Mexico has undertaken a series of reforms that will help to
democratize access to productivity
Financial Reform
Energy Reform
Telecomunications Reform
5. Mexico has the challenge of articulating public policies that encourage assimilation and
productive use of Information and Communication Technologies (ICT)
70 M
<50usd
350usd
Ranked last in per capita
investment in ICT
MEXICO
>10%
47%
Mexico
Penultimate in use of Internet
learning tool
Australia 2009
OECD Average
55
Enterprise ICT use
75
1.2%
18%
UN 2012
World Economic Forum
Basic Education Schools
Individuals (16-74)
39% OECD Average
<0.5% GDP investment in R&D
2.3% OECD Average
0
10
20
30
40
50
60
70
80
90
100
Mexico
Noruega
Chile
Network
Reliability
Utilization
Human Capital
Accessibility
6. The 30th of August the National Digital Strategy was published
1. Government transformation
2. Universal access to effective health services
3. Education with quality
4. Digital economy
5. Citizen Security
Access&affordability
Digitalinclussion&alphabetization
Interoperability
Legalframework
Opendata
Objectives Enablers
7. The digitization of transactions and services is directly related to increasing national
competitiveness
5-9% of applications
8. The digitization of transactions and services is directly related to increasing national
competitiveness
9. To be more competitive we need to imporve the interoperability wihtin all levels of
government services and procedures
States
RPP
RPC
32
Different websites
& regulatory
framework
Municipal
Operating
License
Land Use
Environment
Ads
Municipalities
2445
Different
websites &
regulatory
framework
RPP: RPublic Property Registryegistro Público de la Propiedad
RPC: Public Registry of Commerce
Election of fiscal regimel:
1. REPECO (small
contibutor)
2. Intermediate
3. Business Activity
Social denomination:
1. Commercial Society
2. Civil Society
3. Others
Legal entities (1+)
Individuals (1)
Inscription to the Federal
Taxpayers Registry known as
RFC
Opening a bank account
Getting CIEC o FIEL
Choice of billing scheme
Choosing public notary or
broker
Getting a partner
Formalize charter
Payment of fees and rights
Inscription to the Federal
Taxpayers Registry known as
RFC (S.A. De C.V. Y R.L. De
C.V.
Opening a bank account
Getting FIEL
Choice of billing scheme
95%
5%
291
Federal entities &
regulatory frameworks
10. The Latin American countries are the most backward in terms of the number of days
required to start a business
75
63
52
38
37
38
25
56
36
34
23
19
15
13
0 10 20 30 40 50 60 70 80
Latin America and the Caribbean
Sub-Saharan Africa
Asian East and Pacific
Middle East and North Africa
Southern Asia
Eastern Europe and Central Asia
OECD High Income
2013
2006
Days to Open a Business
11.
12. Mexico needs to simplify, optimize and digitize the provision of services and the
implementation of procedures to be more competitive
Integrate a
national
catalog of PS
Define a single
one-stop shop
www.gob.mx
Launch a
digitization
strategy PS
Make public
the delivery
performance
of PS
Evaluate the
service
efficiency and
citizen
satisfaction
Regulatory Governance of Public Services (PS)
Interoperability principles
1. Do not ask for information that the government already has
2. If the government does not have the information it will be requested only once and shared with all agencies
that require it to provide services and carry out procedures
3. All documents issued by the government are made in plain paper and use electronic signature
1 2 3 5 6
Enable a
multi
channel
strategy
4
13. The new model involves moving from a Federal Registry of Procedures and Services to
a National Catalogue of PS
National Catalogue of PS
administered by COFEMER
Moving from several sources of
information on PS
POT y RFTS
StatesMuni
FPA
14. Integrates a
catalog
Links for each unit responsible for maintaining current information on the website
Capture and update of
information template
* They integrate to the portal through an agreement prioritizing the procedures within the report on ease of doing business
** They integrate to the portal through convention prioritizing the procedures within the report on ease of doing business
COFEMER
authorizes
Authorization flow
Users by dependency
update the NRPSS on-line
E-gov
authorizes
COFEMER revision
template
Digitization standards
revision
Multiple channels
Information
about
procedures
and services
(requirements,
delivery time,
costs, etc.)
Registration
according to
COFEMER
standards Take data
from NRPS
100%
*100%
**DB
17. 1. Information requirements, consultations
(i.e., Land use)
4. Tracking online, by email and sms 7. Evaluation and compliance board with
response times and measurement of
administrative burdens
2. Filling online application (e-form), attach
documents, make appointments
6. Document printing
(license, permit, letter, etc.)
with FIEL
3. Online payment if the PS
has cost
Public Service Type OECD
indicator
Municipal
Indicator
Operating license Order A 3 days 1 day
Property Registry
Cadastral and expert valuation 3 days 26 days
Building Permit
License of use, evidence of
alignment and official number
3 days 47 days
Building license 3 days 25 days
Proof of completion of construction 2 days 32 days
5. Evaluation of
service and
process
quality
Protection
of personal
information
20. Classification
procedures
matrix
Management
Change Model
Universe of procedures
of the Mexican
Government
Feedback
Priority
procedures
Classification
of current
procedures
Interviews to
key public
servants
Survey to
citizens
CEDN-Cofemer
INEGI, Website, Mobile
Call Center
UGD - COFEMER
Execution board and
public level of
digitalization
RFTyS/
Interoperability
matrix
Procedures
Digitalization
Model
Indicators Model and
Continuous
Improvement
Communication
Model
Channeling
Model
We are here
21. Classification
procedures
matrix
Management
Change Model
Universe of procedures
of the Mexican
Government
Feedback
Priority
procedures
Classification
of current
procedures
Interviews to
key public
servants
Survey to
citizens
CEDN-Cofemer
INEGI, Website, Mobile
Call Center
UGD - COFEMER
Execution board and
public level of
digitalization
RFTyS/
Interoperability
matrix
Procedures
Digitalization
Model
Indicators Model and
Continuous
Improvement
Communication
Model
Channeling
Model
22. Procedure A
Institution A
RENAPO- Civil
Registry
Institution B
SAT
Tax Revenue
Institution C
Data 1 Name
Data 2 Last Name
Data 3 Middle Name
Date of Birth
Data 1 SSN
Data 2 Addres
Electronic Signature
Data 1
Data 2
Data n
Where is the
information coming?
Who has the right to
have it?
How many requests
suport?
Interoperability Map
23. API Data
RENAPO
API Data
SAT
API Data
INEGI
CURP
RFC
Address
Family Name Second Surname Name
Date of birth Entity of birth
Data of supporting documentation
Entity Municipality
Year Logbook Volume Sheet Certificate
Gender
Family Name Second Surname Name
Date of birth
CURP
CURP
By selecting a field, common data automatically
get completed, so the citizen does not have to
write what is in possession of the government
24. CURP
RFC
Address
API Data
RENAPO
Family Name Second Surname Name
Date of birth Entity of birth
Data of supporting documentation
Entity Municipality
Year Logbook Volume Sheet Certificate
Gender
Family Name Second Surname Name
Date of birth
CURP
CURP
RFC -Code
API Data
SAT
API Data
INEGI
By selecting a field, common data automatically
get completed, so the citizen does not have to
write what is in possession of the government
26. Independent
procedures
Services
In cluster
Los trámites e interfaces son
los mismos, lo que cambia
son las reglas de negocio y el
flujo controlado por el
orquestador de procesos
Independent
Procedure
Chain of
other
procedures
27. Classification
procedures
matrix
Management
Change Model
Universe of procedures
of the Mexican
Government
Feedback
Priority
procedures
Classification
of current
procedures
Interviews to
key public
servants
Survey to
citizens
CEDN-Cofemer
INEGI, Website, Mobile
Call Center
UGD - COFEMER
Execution board and
public level of
digitalization
RFTyS/
Interoperability
matrix
Procedures
Digitalization
Model
Indicators Model and
Continuous
Improvement
Communication
Model
Channeling
Model
31. Classification
procedures
matrix
Management
Change Model
Universe of procedures
of the Mexican
Government
Feedback
Priority
procedures
Classification
of current
procedures
Interviews to
key public
servants
Survey to
citizens
CEDN-Cofemer
INEGI, Website, Mobile
Call Center
UGD - COFEMER
Execution board and
public level of
digitalization
RFTyS/
Interoperability
matrix
Procedures
Digitalization
Model
Indicators Model and
Continuous
Improvement
Communication
Model
Channeling
Model
32. Leading Team
PMO
Rocío Puente
20003000 Ext 4462
soportegobmx@presid
encia.gob.mx
National Digital
Strategy Team
(EDN)
SE-
COFEMER
Representative
of the NDE &
COFEMER
Key User
of PS
Change
Management
TIC
KU 1
KU 2
KU 3
KU n
HC 1
HC 2
HC 3
HC n
Gob.mx Help
Center
Implementation team ministry A
TIC
Representative
of the NDE &
COFEMER
Implementation team ministry B
Key User
of PS
Gob.mx Help
Center
Change
Management
KU 1
KU 2
KU 3
KU n
HC 1
HC 2
HC 3
HC n
33.
34. Classification
procedures
matrix
Management
Change Model
Universe of procedures
of the Mexican
Government
Feedback
Priority
procedures
Classification
of current
procedures
Interviews to
key public
servants
Survey to
citizens
CEDN-Cofemer
INEGI, Website, Mobile
Call Center
UGD - COFEMER
Execution board and
public level of
digitalization
RFTyS/
Interoperability
matrix
Procedures
Digitalization
Model
Indicators Model and
Continuous
Improvement
Communication
Model
Channeling
Model
36. Classification
procedures
matrix
Management
Change Model
Universe of procedures
of the Mexican
Government
Feedback
Priority
procedures
Classification
of current
procedures
Interviews to
key public
servants
Survey to
citizens
CEDN-Cofemer
INEGI, Website, Mobile
Call Center
UGD - COFEMER
Execution board and
public level of
digitalization
RFTyS/
Interoperability
matrix
Procedures
Digitalization
Model
Indicators Model and
Continuous
Improvement
Communication
Model
Channeling
Model
37. México Digital
Measuring mechanisms that
help to evaluate the
progress in ICT use and
application in order to raise
government efficiency and
effectivenessInternational
indicators of delivery-
time and regulatory
efficiency
Citizenship
Evaluation
Excellence in
Digital
Govemernent
38. Regulatory Governance
Committees by sector
www.gob.mx
Fiscal Health Others
SHCP - SAT SSA – IMSS – ISSSTE – COFEPRIS
Biennial Plan of Regulatory Improvement
. . .
COFEMER contacts
Citizenship/Entrepreneurs S&P
Chambers
Academia
CSO
Committee on National
Productivity
The digitalization plan of P&S is a part of the Biennial Plan of
Regulatory Improvement
Committee on National
Competitiveness
39. Directive Plan for the optimization and implementation of procedures
August September October November DecemberJuly
Procedures optimization
Catalogue and methodology
of processes
Estrategia de
digitalización
Plan Director a cinco años
4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3
Pre classification
Total
Procedures
preparation
Llenado de Información de Matriz de Trámites
Dependencias,
Estados y
Municipios
Ordenación trámites de acuerdo a familias de trámites, hechos vitales, y
procesos y aplicación de guías de optimización.
Dependencias,
Estados y Municipios
Pre classification,
pilot
Definition
of master
lines
Identification of
essential facts
Optimization
criteria
Procedures Processes catalogue
Metodología de
modelado de
procesos
Identificación de Cadenas de
Interoperabilidad y estrategia de digitalización
Interoperabilidad y Metodología común de
Tramitación
Es indispensable la
entrega de
información para
continuar
Es indispensable la
entrega de
información para
continuar
15 Ago. 2013
Capacitación
SEMARNAT, SER,
RENAPO
27 Ago. 2013
Capacitación
Enlaces y Guías
Gob.mx
21 Aug. 28 Aug.
30 Ago.
SEMARNAT, SRE, RENAPO
deliver interoperability matrix
17 Oct.
Entrega matrices
total de
dependencias
Reuniones de avance Enlaces
08 Nov.
Entrega inf.
adicional total de
dependencias
Tuempresa en
gob.mx
40.
41. www.gob.mx
Trámite 1
Trámite 2
Trámite Integrado
Trámite 3
Institución F
Back Office F
Web
Service F
Institución E
Back Office E
Web
Service E
Start (electronic
form)
End (license, permission or
subscribing, electronically signed)
Institución M
Back Office M
Web
Service M
Federal
State
Local
42. Stage 1 – Current
Situation Analysis
Stage 2 – Design of
Future Model
Procedures flowcharting
Response time identification
Regulatory simplification areas
identification
Installation of Citizenship
Regulatory Improvement Councils
Forums in States and
Municipalities ti validate the
future model
Forums in business cameras
and key users
Updating of State and
Municipal legal framework
aligned to the Future Model
Sept– Oct 2013 Oct 2013
Jalisco
Colima
Gathering information Definition and validation of
future model
Working group
Model laws
Model rules
Model procedures
Interoperability criteria
SARES (A & B Operation
permitting)
Legal
Interoperability
43. Etapa 1 – Análisis de
Situación Actual
Etapa 2 – Diseño de
Modelo Futuro
Etapa 3 – Integración
1er bloque de T y S
Procedures flowcharting
Response time identification
Regulatory simplification areas
identification
Installation of Citizenship
Regulatory Improvement Councils
Forums in States and
Municipalities ti validate the
future model
Forums in business cameras
and key users
Updating of State and
Municipal legal framework
aligned to the Future Model
To work with IT departments
of States and Municipalities
to test the services
integration
To release the beta version of
the portal
To launch the calling for the
2014 integration
To launch the 100% digital
stamp, to encourage the
different government levels
the online procedures
Sept– Oct 2013
Etapa 4 – Plan de
despliegue 2014-218
Oct 2013 Jan-May 2014 Jun-Dec 2014 Jan 2015 – Dec 2018
To promote the citizenship
participation in the evaluation of
services and to make public the
progress of agencies in digital
procedure conversion process
To launch new versions of portal
Jalisco
Colima
Starting a business
-Small taxpayers
-Business societies
-Public commerce registry
affiliation
-Business type license
-Construction permitting
-Cadastral procedures
General citizenship
- Birth certificates
- Marriage certificates
- Divorce certificates
- Death certificate
- Police letter
Gathering information Definition and validation of
future model
Stage 1 – Current
Situation Analysis
Stage 2 – Design of
Future Model
Stage 3 – Integration
1st blok of procedures
Stage 4 – Deployment
Plan 2014-2018
Stage 5 – Evaluation and
continous improvement
(CoE)
44. Fuente INEGI 2011
World Bank 2012, Ease of Doing Business Mexico
Procedures
Doing Business
Classification
2012
Business
Opening
Construction
permitting
Registry of
Property
Contract
enforcement
Colima 1 6 1 3 2
Jalisco 21 16 16 29 14
Nuevo León 15 7 26 13 16
100%
16.552%
9.288%
7.477%
6.174%
5.895%
4.653%
4.369%
3.884%
3.392%
3.087%
2.918%
2.861%
2.724%
2.665%
2.422%
0.576%
Nacional
Distrito Federal
Edo. de México
Nuevo León
Jalisco
Campeche
Veracruz
Tabasco
Guanajuato
Puebla
Coahuila
Tamaulipas
Chihuahua
Sonora
Baja California
Michoacán
Colima
% contribution to National GNP
45. Normativity
Processes
Websites
States and municipalities
records of procedures and
services
Regulatory Improvement
Council
SAREs
Guides
Initiatives portfolio
State 1 Project
State n Project
Municipality A Project
Municipality B Project
Proj E1 Deliveries
Proj En Deliveries
Proj MA Deliveries
Proj MB Deliveries
DeliveriesAgenda 2013
Agenda 2014
Colima State Project +
Municipalities
State of Jalisco Project
+ Municipalities
Regulatory Improvement
Laboratory and the
e-government (CoE)
46.
47. Lic. Alejandra Lagunes Soto Ruiz
Coordinator of the National Digital Strategy
alagunes@presidencia.gob.mx
Mtra. Yolanda Martínez Mancilla
Head of the Unit of Digital Government
ymartinezm@presidencia.gob.mx