2. INTRODUCTION
The hospitality industry uses elements from
traditional management theory as well as best
practices based on industry-specific experience.
Current trends focus on practices that
simultaneously benefit multiple aspects of a
business, such as those promoting employee
productivity and improving quality and
branding. Many best practices in hospitality
reflect broader social and economic trends and
seek to reduce the way in which hotels are
considered interchangeable by consumers.
3. General Management
In this section you will find the newest management
tools at GM level, and tips and tricks for achieving
targets, optimizing management & staff performance
and enhancing the service and quality offered by your
premise. Discover the secret of the successful GM:
‘always think and act two steps ahead’. Visionary
thinking, motivating your team, pampering your Guests,
keeping in touch with third parties, searching for
improvements, and ensuring a secure and safe
environment for Guests, employees and third parties. All
these topics and much more can be found in the General
Managers section of Best Practice Hotel.
4. Front Office
The front-office forms the entrance to the hotel and all
its services. The impact made by a first impression is
extremely important to the rest of the stay. Guests
arriving in different states of mind, need assistance in
having a pleasant stay and in checking-out after their
stay.
Best Practice Hotel has invested a lot of effort in the first
impression and regards the front-office as the heart of
the hotel. All kinds of new services play an important
role in our Front-office section. Further, you will also
find useful ideas and tools for pampering your Guests
and for motivating your staff to exceed established
targets. Cost reduction, and cooperation and
communication with the other departments within your
company are also covered.
5. Food & Beverage
In this section, Best Practice Hotel highlights
the core values of food & beverages.
Generating extra sales, controlling and
reducing labour expenses, exceeding the
expectations of the Guest and providing
healthy lunches and meals are core values of
the best practices. Be part of the results and
take the best of the very best on board.
We explored the value of cooperation
between various departments in order to
maximize added value.
6. Rooms Division
Besides a good night's rest, modern Guests demand
more to improve the convenience of their stay. The most
worthwhile changes to products and services for rooms
can be found in this best practices section.
7. Guest Relations
'Feel comfortable, feel at home. Tell me what I can do
for you.' These are issues for Guests and for you. Great
contact with your Guests is essential in order to create a
unique experience. Every Guest has his/her own wishes,
and only a personal approach will make a difference.
Your role will be essential in exceeding the expectations
of your hotel Guests. Ask what Guests want and give
them attention. That's what they expect and that's what
makes your job unique. At Best Practice Hotel you will
discover all kinds of unique approaches for surprising
and pampering your Guests
8. Human Resources
Although all managers should be people managers, the
Human Resources Manager should be the best people
manager. The right person in the right place. As Human
Resources executive you are responsible for providing the
hotel with suitable, motivated and skilled management
professionals and staff, so that the hotel's targets can be
realised and exceeded. Besides this, management
professionals and staff need to stay motivated and
dedicated in order to run the business effectively.
Best Practice Hotel has invented and collected the most
valuable tools for realising these objectives; Competence
management, review management, motivation tools, staff
remuneration, productivity, reduction of sick leave - all
these topics, and a lot more, can be found in the secure
website environment containing best practices from all
over the world.
9. Sales
Sell the hotel, optimize occupancy and room rates,
promote and (cross)sell all offered products and
services. In brief, this will be your task as sales manager
or sales executive.
You will strive to meet and even exceed targets in
collaboration with, or as part of, the marketing
department.
To support you in this, Best Practices Hotel has collected
the most useful sales improvement methods and ideas
from all across the world. BPH is also expanding and
updating this knowledge on a daily basis. These sales
improvement ideas adopt various approaches and
implement the latest tools for selling via the internet.
10. Marketing
As a marketing executive, you focus your activities on
the longer term. How are we currently positioning the
hotel, what are the future possibilities, yield
management, long term planning, price policy and
promotions of all the products and services, choosing the
right distribution and promotion channels etc. Best
Practice Hotel created a virtual environment to collect
and distribute ideas and tools to assist you and your
colleagues of your hotel to meet your targets and exceed
Guests expectations.
11. Maintenance
There is no hotel that can function without people who
maintain the premise, the building and all the installation
used by various departments. As maintenance executive
your daily tasks will vary from planning, investigating,
making decisions, negotiating with third parties,
communicating with departmental colleagues,
motivating staff etc..
12. Quality & Services
The element Quality in Hospitality Management is very
important. Consumption of hotel services is pretty much
simultaneous with their production. This makes the
quality measurements difficult but also essential. In this
section you will find the issues of quality control and
improvement. Quality: the never-ending story.
13. Security & Safety
To provide a safe and secure environment for Guests,
management, staff and all other parties who visit or
contact the hotel. This important task will be your duty
or responsibility if you are interested in this section. The
importance of security has been highlighted
considerably in the last decade. Threats from outside or
inside the company play an important role in the recent
world. In the security and safety chapters of Best
Practice Hotel you will find recent tools, ideas and tricks
to create and maintain a secure and safe environment for
all parties.
14. Finance & Control
As financial expert, you assist management
professionals in running the business via the most
beneficial economic and financial approaches. In most
cases, you play the role of 'devil's advocate' at
management team meetings and budget meetings.
Budgeting, forecasting, and controlling. We have
discovered some excellent tools to make your work
easier to control and to make more money out of the
hotel business.
15. Organizational Development
The structure of every organization is extremely
important, e.g. the right man in the right place. But to
get the best results from your organization, culture is
even more important.
16. Products & services
In this section you will find all kind of new products and
services that can be adopted by your company to
contribute to your sales and profit or quality
improvements. If you invented your own products or
services that can be shared with companies on the other
side of the ocean.
17. Purchasing
'Value for money', 'Just in Time', 'optimal term
contracting', 'service level agreement'. These are items
which are important when it comes to purchasing.
18. Personal growth & success
The well-being of people is one of the essential factors
to personal growth, together with a positive attitude and
a willingness to learn.
20. CONCLUSION
For the overall development and
maximum revenue of a hotel a close
coordination between different
departments of the hotel is
necesssary.
i.e, interdepatmental communication.
