Exploring the role of leaders on any crisis response team, especially as it applies to technology and operations

1. Managing Fires
leadership’s role in incident management
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2. Aaron Aldrich
@CrayZeigh
DevOps Consultant
Cage Data, Inc.
cagedata.com/devops/

3. use your tools for little fires
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4. context
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5. runbooks
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6. automation engines
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7. escalation
processes
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8. crisis requires a team and
leadership
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9. bestow
leadership
before
crisis
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10. crisis leaders should be authorized to make
important business decisions
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11. delegate authority as far as
possible
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12. Troubleshooting
101
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13. “Never let a serious crisis go to waste. What I mean
by that it’s an opportunity to do things you think
you could not do before.”
-Rahm Emanuel
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14. take it incrementally
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15. what will make it work?
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16. what will make it whole?
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17. “Brevity is the
soul of wit.
Specificity is
the soul of
narrative
[getting work
done]”
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18. make work
visible to all
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19. @CrayZeigh

20. leaders handle human
problems
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21. More on the plate,
less on the mind
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22. manage your bench
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23. make sure team
members are available
to make substitutions
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24. tell people to stop
working and get
rest
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25. @CrayZeigh

26. public communication
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27. communicate
quickly
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28. update
your
customers
often
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29. be honest
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30. empower your team,
remove barriers
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