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Managing fires

Exploring the role of leaders on any crisis response team, especially as it applies to technology and operations

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Managing fires

  1. 1. Managing Fires leadership’s role in incident management @CrayZeigh
  2. 2. Aaron Aldrich @CrayZeigh DevOps Consultant Cage Data, Inc.
  3. 3. use your tools for little fires @CrayZeigh
  4. 4. context @CrayZeigh
  5. 5. runbooks @CrayZeigh
  6. 6. automation engines @CrayZeigh
  7. 7. escalation processes @CrayZeigh
  8. 8. crisis requires a team and leadership @CrayZeigh
  9. 9. bestow leadership before crisis @CrayZeigh
  10. 10. crisis leaders should be authorized to make important business decisions @CrayZeigh
  11. 11. delegate authority as far as possible @CrayZeigh
  12. 12. Troubleshooting 101 @CrayZeigh
  13. 13. “Never let a serious crisis go to waste. What I mean by that it’s an opportunity to do things you think you could not do before.” -Rahm Emanuel @CrayZeigh
  14. 14. take it incrementally @CrayZeigh
  15. 15. what will make it work? @CrayZeigh
  16. 16. what will make it whole? @CrayZeigh
  17. 17. “Brevity is the soul of wit. Specificity is the soul of narrative [getting work done]” @CrayZeigh
  18. 18. make work visible to all @CrayZeigh
  19. 19. @CrayZeigh
  20. 20. leaders handle human problems @CrayZeigh
  21. 21. More on the plate, less on the mind @CrayZeigh
  22. 22. manage your bench @CrayZeigh
  23. 23. make sure team members are available to make substitutions @CrayZeigh
  24. 24. tell people to stop working and get rest @CrayZeigh
  25. 25. @CrayZeigh
  26. 26. public communication @CrayZeigh
  27. 27. communicate quickly @CrayZeigh
  28. 28. update your customers often @CrayZeigh
  29. 29. be honest @CrayZeigh
  30. 30. empower your team, remove barriers @CrayZeigh