Agile Kolkata 2021 Transforming Disengaged Employees to Customer Centric Agile Team Players in Shortest Time by Durba Biswas Sr. Consultant, Tata Consultancy Services

1. TCS LivingAgile™
Transforming Disengaged Employees
to Customer Centric Agile Team Players
in Shortest Time
#1 Winner in TCS Innovista 2020
Durba Biswas

2. TCS Enterprise Agile Vision, 2017
“Our vision is to become Enterprise
Agile by 2020. That means
everything we do as a company will
be Agile”
- Rajesh Gopinathan, CEO & MD TCS
www.agilekolkata.com

3. The Four Principles
www.agilekolkata.com
Holistic Agility
Location Independent Agile™
LivingAgile™
Machine First™
1
2
3
4

4. And the Four Pillars
www.agilekolkata.com
Agile Workforce Agile Workplace & Infra Agile Service Delivery
Agile for Enablement Functions
Created largest Agile Workforce in the World
• 490K+ Agile ready
• 430K+ Agile Practitioners
• 2000+ Ninja Coaches
Scaled Agile adoption to
12,000 projects
• IT Development
• IT Operations
• CBO (IS & BPS)
• Consulting etc.
Reimagination of key processes essential
to drive Enterprise Agility
• HR
• ADMIN
• MKTG
• Delivery Excellence & Governance
• …
1000+ ADCs* and OACWs*
*ADC – Agile Delivery Centers
OACWs – Open Agile Collaborative Workplaces

5. Topmost Challenge for Agile Adoption
www.agilekolkata.com
Culture Change
Internal Culture Change
Source: 14th Annual State of Agile Report by Digital.ai

6. To be Competitive, Organizations need Employee Transformation
www.agilekolkata.com
Disengaged
Employee
Agile
Team Player
01 Repetitive Task Mindset
02 Not Open to Feedback
03 Works in Silo
01 Relentless Improvement Mindset
02 Open to Feedback
03 Works for Team Goals
• 6 out of 10 Agile transformations fail
• Changing the mindset/ culture is the
topmost (65%) challenge in Agile
transformations
• Organizations with Agile employees
enjoy 17% higher productivity

7. Disengaged
Employee
Agile
Team Player
TCSLivingAgile - Our Innovation for Culture Change
www.agilekolkata.com
• Traditional training is not
effective in changing mindset
and belief
• TCSLivingAgile facilitates
mindset change in a short time
• It applies a Scientific Method
built on TCS IPs
Employees are
Assessment Tools
capture behaviors
of disengagement
Project
Recommendation
Utility suggests a
tailored project to
trigger behaviors of
disengagement
Location
Independent
Agile practices
call for new
behaviors
Diagnostic Tool
confirms
disengaged
behaviors and
recommends
changes
TCS Agile Ninja
Coaches, equipped
with tools,
facilitate the
transformation
made to work in a Tailored 2-day project,
Nudged towards Agile behavior,
Diagnosed real time,
Transformed using a scientific method
Assessed,

8. Contextual Masters – an HR Initiative executed the Agile Way!
Who is a TCS Contextual Master™?
www.agilekolkata.com

9. The Contextual Masters’ Story
Not So Long Ago…
Then the World Turned Upside-Down !
At the cross-roads, we discovered …
www.agilekolkata.com

10. Enabling this Exponential Increase
Operating Model change
Formation of cross-functional teams
Bite sized targets & Quick resolution of
issues
Constant improvement through Team
Retros
www.agilekolkata.com
915 2349
10000
19035
25000
50000
0
10000
20000
30000
40000
50000
Oct-19 Feb-20 Jun-20 Oct-20 Feb-21 Jun-21 Oct-21 Feb-22
Contextual Masters

11. Thank You
Mail id: durba.biswas@tcs.com