The process of Building a High Performing Team.

1. GLOBAL LEADERSHIP
Agustín Gracia - Colón, M.S.
Trainer / Linguist
Augie@AgustinGracia.com
August 30, 2016

2. Can you see it?

3. What does it mean to you?
 Hoping is not a viable strategy.
 Success is when preparation
meets opportunity.
 True leaders never limit their
possibilities.
 Success is about
identifying and removing
barriers to performance.
 The will to win is paramount;
the will to train is indispensable.
Army Strong: Leading change with a disciplined process.

4. My Experience Building HPT
Military:
 Founded the Honduran Military
Leadership Academy.
 Consultant to the Salvadoran
and Guatemalan Military
Leadership Academy.
 Trained the Infantry Soldiers
that liberated Panama
“Operation Just Cause” and
Kuwait “Desert Storm.
 Recruited, Trained and Directed
the Mobile Training Teams that
provided Security Training to El
Salvador and Guatemala during
the war.
 Promoted to Major (O-4) in 12
years.
Fortune 500/Healthcare:
 Promoted to the position of
Masters Level Sales
Consultant in 14 years.
 Ranked in the top 5% of the
sales force 3 times
during my last 5 years at
Pfizer, Inc.
 Trained ranked the
# 1 in the world in Sales.
Small Business:
 Established 3 Neuro-
Psychiatric Home Health
Companies in 3 years.
 Increased Profits at ALC
Home Health by $500,000 in
8 months.
Academia:
 Dual Language
Professor,
 Master Corporate
Trainer and
 Director of Day
Program.

5. Agenda
 The Process of building a
High Performance Team.
 Communication: “seek first to
understand and then to be understood.”
 Education: Equip others for Success.
 Leadership: Purpose, Direction &
Inspiration.
 Question and Answers.

6. What is a High Performing Team?

7. The Process of building a High
Performing Team?
 “Start with the end in mind.”
 Develop a M.E.T.L.
 Identify the People.
 Work as a team.
* Alford McMichael, CSM (Ret.) USMC, 2009
Collins, J. 2001, Good to Great.

8. Team Results =
Team member + Leader Behaviors
Team Member Behaviors Leader Behaviors

9. Define: Communication

10. Effective Communication
Steven Covey,
 The 7 Habits of Highly Effective People:
“Seek first to understand and then to be
understood.”
Harry Beckwith,
 You, Inc., “People hear with their eyes.”
 Sun Tzu,
The Art of War, “A leader leads by personal
example not force.”

11. Communicate
Blanchard, et al, 2006 Leading at a Higher Level.

12. Directive – Results Oriented
 Fears lose of control
 Extremely Task Oriented
 Can come across as arrogant and as
having no people skills
 May not consider other views or feelings
 Well organized
 Likes the Executive Summary

13. Interactive – people oriented
 Fears lost of social approval or being
excluded
 Great people skills – great connector
 May neglect the details
 Sometimes too talkative
 May be afraid to make unpleasant
decision
 Prefers testimonials over facts

14. Conscientious - process oriented
 Needs to know WHY?
 Lack of flexibility
 Trusts the evidence – not people
 Sometimes gets lost in the data and
cannot make a decision
 Sometimes comes across as being
too logical or process oriented

15. Steady – service oriented
 Hates change and making decisions
 Values feelings, relationships and trust
more than the facts
 Becomes overwhelmed with too much
information
 Very slow, but can easily accomplish
work that others find boring

16. Communicate
Blanchard, et al, 2006 Leading at a Higher Level.

17. Define: Education

18. Educate: Train to Win
Blanchard, et al, 2006 Leading at a Higher Level.

19. Multi-competency Training
Key concepts:
 “Leaders are not born; they are trained.”
 “Care to Train and Train to Care.”
 “Training will take the scales off your eyes.”

20. Define: Leadership

21. Leadership: Gets the job done.
 Purpose: Leadership provides purpose (Why?)
 Defines the mission, vision, and values.
 Defines strategic and tactical goals.
 Goals must be S.M.A.R.T:
Specific and Measurable, Motivating, Attainable,
Relevant, and Time-bound.
 Directs: Leadership provides direction and discipline
 Defines processes and ensures quality outcomes.
 Clearly communicates winning strategies and best practices.
 Organizes, Develops, and Directs High Performing
Teams to ensure that the mission is accomplished to
Standard (requirements and standards-What, when and how well?)
 Inspires: Leadership motivates
 Creates the “will to win” and the sense of urgency to get the job done
to the highest standard of excellence.
 Leads by personal example – “a leader is always on display.”
From: Ranger Handbook 2008 , USAIS

22. Conclusion
Communicate
Educate
Lead

23. Reference
 Blanchard, K. et al., (2007), Essential
Skills for Partnering for Performance:
The One Minute Manager. In Blanchard,
K. and Finch, F. In Leading at a Higher
Level (pp. 152-153). Prentice Hall, N.J.