This document discusses adopting a user-centered approach to developing digital workspaces for collaboration and productivity. It outlines collecting user information through workshops and surveys, analyzing needs to define requirements, and designing and delivering a solution based on those requirements. The goal is to understand user workflows and needs in order to build a digital workspace that reflects the organization's identity and is optimized for the business and easy for users.

1. A digital
workspace story
Adopting digital workspaces for
collaboration and productivity

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This morning…
› Evolution Of Intranets.
› Technology Driven Approach.
› User Centered Approach.
› User centered design in practice.
› Q & A
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Evolution of intranets…
Welcomepage
Document
management
Enterprisesocial
Internallinks
Basic
communication
Information
discovery
Microblogging
Anywhereaccess

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Building an intranet…

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Technology driven approach…

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Define requirements…

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Choose a platform…

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Configure the product…

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Apply branding to it !

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Let’s start using it…

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Low user adoption..

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Notoptimized
foryour
business
Smallor
minimalfocus
onUX
Doesn’treflect
myIdentity

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A better approach…

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User centered approach

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What is success ?

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Road To Success…
“The road to success
is not a path you find
but a trail you blaze”
--Robert Brault

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Our approach
› Collect.
› Analyse.
› Recommend.
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Discover
› Ease of use.
› Brand and identity.
› user testing.
Design
› Build & test.
› Deploy.
› User acceptance.
Deliver

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Discovery
› Workshops
› Every opinion
matters(survey)
› Understand & align
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Collect
› Understand problems
› Estimate effort
› Compare different
solutions
Analyze
› Action priority matrix
› MVP
› Solution roadmap
Recommend

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How we collect information ?

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What is the first thing
you do in the morning?

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Theonesyou
receive.
Theonesyou
send.
Theforgotten
ones.
Let’s talk a bit about emails…

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Tomanage
documents
Toshare
information
Tohelp
youmake
decisions
The tools you use:

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Paper and electronic forms.

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Means of communications.

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Old intranet…
Whatisitreally
goodfor?
Whatdon’t
youlikeabout
it?
Whatkindof
contentlives
there?

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Information
Structuredvs.
unstructured
information
Information
discovery&
sharing
Archiving&
retention
policies

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Let’s rate our findings.

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News
Announcements
Internal Vacancy
Events
Policies and guidelines
How to
GM message
People Directory
Photo Library
Projects
Induction
Idea generation
Polls
Wall of Fame
Team sites
Office locations
Search
Classified
Suppliers
Social initiative
Team
Team Sites(Survey)
Yammer
File Migration
Self services
Induction-Quiz
Resource Management
TREC Moments
Complexity
Value
Action priority matrix

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Now we know what you need…

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Design
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User experience Visual design Solution design

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Information architecture

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UX
› Describe actors
› Helps optimise the
user journeys
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User personas
› Visualise the behavior
› Correctly set the
expectation.
User journeys
› Visualise the solution
› Less effort to change
than HTML
› Can be interactive
Wireframes

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A UX Example: Familiarity Vs. Ease Of Use

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Flight Booking UX Demo

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I Disagree, The Old Model Suits Me Better !

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Mobility
Doyouhavea
mobile
workforce?
Whatisyour
mobile
strategy?
ChoosewhatIs
suitablefor
you.

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Visual design
Branding
guidelines.
Wireframes.
Design
concept
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Solution
design
Useplatform
capabilities&
bestpractices
Less
maintainability
effort
Gobeyond
whatis
available

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We’ve built you a digital workspace…
Now what?

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Contentisking Feedback&
usageanalysis
Addnew
functionality

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