3. Introduction:
ISO-‘International Organization for Standardization’
• ISO is an independent, non-governmental international
organization with a membership of 162 national standards
bodies.
• Through its members, it brings together experts to share
knowledge and develop voluntary, consensus-based,
market relevant International Standards that support
innovation and provide solutions to global challenges.
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4. History:
• The ISO story began in 1946 when delegates from 25
countries met at the Institute of Civil Engineers in
London and decided to create a new international
organization ‘to facilitate the international
coordination and unification of industrial standards’.
• On 23 February 1947 the new organization, ISO,
officially began operations.
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5. Present Scenario:
• Today they have members from 162 countries and
784 technical committees and subcommittees to take
care of standards development.
• And more than 135 people work full time for ISO’s
Central Secretariat in Geneva, Switzerland.
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6. Benefits of ISO:
• ISO International Standards ensure that products and
services are safe, reliable and of good quality.
• For business, they are strategic tools that reduce costs by
minimizing waste and errors and increasing productivity.
• They help companies to access new markets, level the
playing field for developing countries and facilitate free
and fair global trade.
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7. ISO 9000 series
• ISO 9000• Quality management systems
Fundamentals and vocabulary
• ISO 9001 Quality Management Systems Requirement
• ISO 9004 Managing for the sustained success of an
organization - A quality management approach
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10. 2. Normative References
• Normative references are other standards needed for
the complete implementation of ISO 9001:2008.
• Referenced documents are indispensable for the
application of this document.
• ISO 9001 Provides Common Ground Standards
which Normative reference ISO 9001 also require the
use of ISO 9000,example:ISO 13485:2003 Medical
devices-Requirements
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11. 3. Terms & Definitions
• This clause usually defines key terms and words used
in the standards.
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12. 4 .Quality Management System
4.1 General Requirements
4.2 Documentation requirements
4.2.1 General Requirements
4.2.2 Quality Manual
4.2.3 Control of Documents
4.2.4 Control of Records
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15. 6.Resource Management
6.1 Provision of Resources
6.2 Human Resources
6.2.1 General
6.2.2 Competence, training & awareness
6.3 Infrastructure
6.4 Work Environment
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16. 7.Product Realization
7.1 Planning of Product Realization
7.2 Customer Related processes
7.2.1 Determination of requirements related to the
product
7.2.2 Review of requirements related to the product
7.2.3 Customer Communication
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17. 7.3 Design & Development
7.3.1 Design & Development Planning
7.3.2 Design & Development Inputs
7.3.3 Design & Development Outputs
7.3.4 Design & Development Review
7.3.5 Design & Development Verification
7.3.6 Design & Development Validation
7.3.7 Control of Design & development Changes
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18. 7.4 Purchasing
7.4.1 Purchasing process Vendor Selection & evaluation
7.4.2 Purchasing Information
7.4.3 Verification of Purchased product
7.5 Production & Service Provision
7.5.1 Control of Production & Service Provision
7.5.2 Validation of Production & Service Provision 7.5.3
Identification & Traceability
7.5.4 Customer Property
7.5.5 Preservation of Product
7.6 Control of Monitoring & Measuring Equipment
Calibration
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40. Introduction to ISO 14001
• Environmental Management Systems: Requirements with
Guidance for use First published in 1996;
• second release in 2004 , One of the most successful
management system standards;
• Adopted by more than 270,000 certified users in 155
countries as of 2011
• All ISO standards are reviewed every 5 years to evaluate
if a revision is needed to make it current to the
marketplace.
• ISO 14001:2015 will adopt the latest trends to ensure
compatibility with other management system standards.
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43. Context of the Organization (Clause 4)
• To determine external and internal issues that could
affect the outcome of EMS
• To provide high level and conceptual understanding
on why and how to manage environmental
responsibilities;
• It is about EMS and its processes;
• Needs and expectations of interested parties; There is
no direct equivalent in current standard to this new
clause
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49. Clause 10 – Improvement
• No clause in 2004 but implied as non-ending in the
structure;
• Improvement is a cycle in the new structure;
• Clause 4.5.3 „Nonconformity, corrective and
preventive action‟ was modified to clause 10.1
Nonconformity and corrective action‟ - preventive
action concept was removed since risk was added.
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