Andrei Lopatenko discussed how search engines, recommendations, and conversational interfaces can be improved to enhance customer experience and drive business revenues. Key investments include building a high-quality engineering team with diverse skills, establishing strong business relationships, developing an experimentation platform, and implementing a continuous improvement process to evaluate and update all aspects of the system. The goal is to create a science-driven culture focused on continuously measuring metrics and making data-backed improvements.
Driving Customer Experience and Business Revenues Through Search Engines
1. Andrei Lopatenko, VP Eng Zillow
Driving Customer Experience and
Business Revenues Through Search
Engines, Recommendations and
Conversational Interfaces